The UPS Store

The staff has been helpful to me when I’ve made copies, however the last two times I’ve gone in there has been a strong stench of cigarette smoke. I made copies last time and was there for about 15 minutes with my children and it was giving me a headache. I went in again today, hoping it was a fluke but the smell is still there.
I also wish they would’ve helped me out the door when I had a stroller. I’ve come in several times with my hands full and no one offers to get the door, even with no other customers there.

Always convenient for package pick ups and major bank deposits since I have online banking.
Never had any issues that I can remember.

The posted hours for this store is 8am. It’s 8:10 and there are 5 people waiting for the doors to open including a mom and her kids. 2 people just gave up and went somewhere else. Mom just left. Just 2 left. Losing business including mine.

I saved a ton of money getting brochures printed here (Nearly $ 700),. You guys are awesome, keep up the good work!

I don’t buy them very often, so I was pretty ignorant to the price of a book of stamps. Who can keep up with the price anyway as it seems to change so much. I was very surprised when I realized a day later that the ups store had charge $ 4 extra for a book of stamps. I understand some extra, but 40% to hand me a book of stamps!!! I hope they enjoy the $ 12 since it the last dollars they will get out of me.

I had THE WORST experience with the owner of this store.
I had a package that I had to drop off with a pre-​paid shipping. When I entered the store with my 2yr old, there were two many people waiting to ship their stuff. As I just have to drop off, I went to the front desk and asked the owner where I can place the package. He just gave me a look and said «Don’t you see the sign» and showed me «Drop off package». I was surprised by this response and thought he is having a bad day. It’s not like its a standard procedure for everyone to know where to place the package.
My package was little heavy, so I got my own dolly and placed it on the corner. While I was leaving the store, he said «Mam– pickup the package as I have to weigh it» .
I was utterly shocked. I told him” this is a pre-​paid package, so the shipping is already paid” .
He said «I have to weigh it before I place it in my truck»
We weighed with great difficulty and he made a note of it.
I came back home and mentioned this to my husband explaining him my experience.
We both got very upset with his behavior. In about 30mins, I get a text from the owner on my cell phone (used this as a contact on shipping details”
«Come and pickup you package»
I texted back and asked «can you give me a reason why I cannot ship my package?» he said «Its not shippable»
I asked him «What you mean by not shippable? ». «I don’t have to explain you, come and pick up the package or I will throw it in the trash»
!@#$#%$%^
Just shocked! I called him and said «why are you so mean to me… Is this how you treat your customers?» He disconnected my phone.
Then my husband went by the store to talk to him and bring back the package .
The owner said «I did not say such things to your wife». Then my husband showed him all the text we got from him. He said no word, did not even apologize, and my husband said «this is not how you treat your customers» and walked out of the store.
We wanted to leave a complain to the main UPS team, and where asked to leave the review at the main office which was in Round rock. When my husband called to leave a complain… the manager said «that’s my brother that owns the branch on 620». Don’t think our complaint went anywhere. Never ever going to walk into this store nor recommend to anyone. Don’t think I deserved this for no reason.

The staff member has been very helpful every time I have come in :)

Love this store, very polite and helpful staff and always do the little extras. My only gripe is the way the location is addressed. I use this place as my mailbox location and there seems to be a problem in the USPS and insurance co computers on recognizing this stores street address. Otherwise, no worries.

Surely did not think I would need to be writing a review of my favorite UPS store, but then I saw that the only review it has is weird. I have gone there since it opened. They are super polite and helpful. Nobody has ever tried to upsell or overcharge me. If you did not like the shipping method chosen, the clerk could have voided it and started over if you asked. Their rates are the same as any UPS store. Easy parking, clean inside, the copiers work well. Lots of good greeting cards.

Total ripoff, I dropped something off there already boxed up to be shipped ground that was less than 5 lbs. I dint pay attention to the lady while I was making small talk as she entered the address, etc… but not only did she ship it priority and not ground, it was over $ 40! I have since been to USPS and FedEx and not going back to UPS. The problem is these people do nothing but mark-​up the price, I think they tripled it with my shipment. I was also treated rudely when I called to ask about this after I got my bill.