The UPS Store

I’ve always had great service here. There’s a lot of people coming in and out of the store every day, and it’s a lot for them to handle but overall it’s pretty good.
I have a mailbox with them as well and it’s very friendly service, and very convenient overall.
Like any locally owned franchise there might be quirks here and there, but they try a lot harder than say… the post office.

Awful. We showed up to mail a painting to Houston which always costs around $ 30 at the UPS on Tuscany Way and the guy working behind the counter said it would be $ 135. Yep, $ 105 more. Do not ship here.

After having a terrible experience with the UPS delivery system, I had given up and accepted my package had been sent back even though it was their mistake, and my sister had lost her money sending it. All six customer agents I spoke with told me I could try calling the UPS Store that shipped it, but told me the stores were franchises, had nothing to do with delivery once shipped, and probably wouldn’t be able to do much.
I was not expecting this store to do anything when I called and couldn’t even blame them. However, to my surprise and gratitude a man named Harry listened to my situation and offered to re-​send my package. He ate the cost of re-​shipping caused by a failure in the delivery system that neither he nor his store had anything to do with.
This was handled with such kindness, decency, class and professionalism. I was so surprised and grateful, especially after my experience with the delivery system. Thank you UPS Store of South Lamar for caring and making sure my birthday package was rightfully received. It was very, very much appreciated.

Guy was so rude that I went onto Unilocal just to see if it was just me. Apparently not. I went in to ship a pair of pants to my son and asked if they had the USPS flat-​rate envelopes and the guy said «a few». He would not show me what he had but suggested a flat-​rate box for $ 9.00. When I told him I thought there was a flat-​rate envelope for less, he told me I could go to the post office if I wanted something cheaper. So I did. And it was.

I had a box here for about 10 years and witnessed all kinds of rudeness.
I called here the other day and asked if they sent DHL. In that same incredibly know-​it-​all-​your-​just-​sucking-​up-​valuable-​oxygen they responded UPS stores don’t do that why would UPS store use a competitor??? I responded with the UPS store downtown on Brazos ships DHL. Their response, «oh» and then some snide huff. Bite me you sons of B$%%^S. It’s the owners. Funny how infectious a bad apple can be.

I’m really not sure why I come here anymore? This place is ridiculous! You wait and wait wand wait in line for them to pass you on to the next guy. So you wait and wait and wait some more. The prices are ridiculous! I need to bite the bullet and go to the post office!

I’ve been here twice and both times they staff was very friendly and helpful.
The UPS Store is for sending stuff and printing things. They do both and pretty well.
Unilocal reviews are meant to evaluate services, NOT to insult people by calling them names.
Coming from the service industry I can understand how these guys must feel with some of the self righteous jerks that come in and don’t even give them the time of day.

Tried to print some flyers here, called to ask if I could just email the file over and the guy wouldn’t even speak to me over the phone. I asked if I could email it and he responded with a «yes» but before I could even get the email address he hung up on me. Then I found the email address online, sent my file, never got a response so I called to see if he got the email about two hours later and he answered again with a very brief response that a proof was ready. Went to look that day, print didn’t look great (my mistake though) so I fixed the file and emailed it again asking for a response when the order was ready (told them no proof necessary on this file).
It’s a few days later and never heard from them so I sent my boss there to pick up the 30 flyers… He got there and no one had any idea what flyers he was trying to pick up. Then they finally figured it out and told us their color printer was down so they were never printed! Not mad about a printer being down but geez these guys need to work on their communication and customer service skills! Ended up using a Staples down the road and had no problems at all.

I’m really surprised seeing the reviews on here because I logged on to Unilocal today to specifically write a review about this location and how awesome it was.
I stopped in on Friday with a box to ship (returning a jacket) and a bag just to drop off because it was a prepaid label. Dennis was the guy who helped me out and he was super friendly, personable and nice. I had brought in a bigger box and he actually took the time to cut the box down and really make it the smallest it could be to save me an extra 5 bucks. I thought this was really considerate and thoughtful and I’ve never seen an employee even ask me that when I have been to other stores. Normally it’s just going over the hazardous materials stuff, giving me a price, paying and then I’m on my way.
I really enjoyed my experience at this UPS store and I will definitely go back and hopefully continue to get this great service!

If you’ve ever seen that Seinfeld episode about «The Soup NazI», then you’ll know exactly what I mean when I call the owner of this store «The UPS Nazi». Seriously, the guy is so put out any time you want to ship something. This place is right by my house but I’ve gotten to where I’m too scared to go in. I’d rather drive across town to the nearest FedEx to pay twice as much to ship a package. That said, I noticed the reviews of several other UPS stores in the area are 4 or 5 stars so maybe I just need to try another location.
I’m telling you, do not go here unless you just need to drop a package off and not talk to anyone. YOU’VE BEEN WARNED.
***Update, 1÷29÷15:
«WHY do I keep doing this to myself?!?» This rhetorical question is posed to and pondered by both the FedEx delivery guy and south Austin hippy dude as we (im)patiently await the arrival of the owner on his bike 10 minutes after the store was supposed to open. Hippy guy tells me this happens all. the. time. and the FedEx driver looks thrilled to be stuck on this amateur’s route again. I know I shouldn’t be here, but really thought it would be different this time. It’s like I’m stuck in a toxic relationship and can’t bring myself to leave. [Note to self: the UPS store on Congress is really not that much further from home, and probably opened on time.] Ironically, the owner arrives and appears to be the happiest I’ve seen him, despite (or in light of?) the clear displeasure of his waiting patrons. After dropping off my packages (at least I’m smart enough to pre-​label), I feel like I’m ready to break up with this place for good. It’s over, south Lamar UPS store. Goodbye.

I had a poor experience here many years ago, but it is so close to my house I thought I’d try again. Awful service. Unhelpful and disorganized. It is worth the time and gas to drive down to the UPS store on Wm Cannon and MoPac where you are greeted with a smile and aren’t required to fill out paperwork for information stored in the UPS computer system. Save yourself frustration and don’t stop at this location.

It is now 9:05 & it is still dark inside with the door locked & the gate drawn. Absolute waste of time & gas. Complete joke of a business.

The guys working here are complete a**holes. Seriously, I’m pretty sure there only goal is to make for an awkward and uncomfortable UPS experience. They should have ZERO contact with human beings ever.

WOW. I’m literally laughing at how awful this place is and these morons are. Ever met a notary on a power trip? Don’t forget to dot your i’s, friends! I can’t even rationalize spending another minute on these weirdos, so suffice it to say, I do NOT recommend.
Except for as a social experiment, obvs…

I’ve been a mailbox customer for about 4 years now. Gotten to know the staff somewhat, and I guess I don’t agree with some of the reviews that they’re rude. They’re uh, very how should I say this. Texas more than they are Austin but I’m fine with that and I’m guessing most natives are too. Zach’s pretty helpful and they greet me by name even though I’m only in there every few months.
I would have liked to have used more of their services because it’d be one less errand to run… And sometimes I’ve said screw it and shipped here just for the convenience factor if I think traffics going to be a pain… but I get charged about twice as much here for shipping services as I do at kinkos so it’s never my first choice.
I just got a mailbox renewal letter for $ 288 for the next year. I no longer have a TX business so I need to ask them if it’ll be less to just keep it personal for my renewal. There’s no way I can afford $ 288/​year. Now I realize they probably have a waiting list and won’t shed a tear over losing my business, but I had intended to keep renewing for years to come.

I have used this place for almost two years and some of their staff can be frustrating yet I have seen some big improvements. Of course there were a few that were always on it. Their fees are consistent with other shipping services especially with all the federal and corporate guidelines they have to follow. Remember the Feds are protecting you with regulations that you get to foot the bill for.

The absolute worst UPS Store I’ve ever been to (and I’ve been to many). I almost sued these yo-yo’s for gross incompetence and negligence but decided it wasn’t worth my time or aggravation.
But let me assure you; if you care about decent customer service and entrusting your valuables to a business with even just a smidgen of caring or competence. stay the heck away from these people. You deserve better. There are other UPS Stores in Austin which actually care about delivering great customer service.
Without going into the details of my horror story with these clowns, just know that they don’t do their job like other UPS stores. You will be asked to sign a contract, but the problem is they don’t do what the contract says.
Everybody acts like they’re deaf, dumb and blind and will just take your money without explaining to you what you’re really buying — like it says in their contract.
In addition, you are dealing with arrogant, condescending and downright rude individuals behind the counter. Read the other reviews. Notice a pattern?
They say a fish stinks from the head down, and that couldn’t be more accurate when describing the service — or lack thereof — at this store.
When my problem arose, I dealt directly with the owners Chuck & Maxine Dixon who assured me *profusely* that they would take care of the problem.
Unfortunately for me, the problem was never taken care of and they just gave me the run around for months after that. Never even had the decency or cajones to call me back and explain their obvious decision to not come through on their promise.
Well, congratulations Mr. & Mrs. Dixon — you just earned another 1 star review! Glad to see you decided to step over dollars to pick up a few pennies.
Do yourself a favor and stay away from this bad excuse of a shipping store. They don’t give one hoot about you or your packages… or doing the right thing.

The most unprofessional place ever. I belong to the UPS Store in Downtown (Lavaca) and this place isn’t even on the same playing field — do not go to this location.
I was clear in what I needed (quote and dates) and explained that I was in the system as part of another store, so my info would make things easier.
Brian who was behind the counter was RUDE. First got annoyed because I was multi-​tasking but was listening, then told me to get off my cell although he wouldn’t address the questions I originally asked when I got in. Ended up tossing my receipt at me and not addressing the other two letters I needed to send.
Go elsewhere. For $ 29 (or 6x what USPS would charge for delivery) I think they need to provide a better service.

This is the worst UPS store ever. They don’t nickel and dime you, they $ 5 and $ 10 you.
Stay away from this place. Deal with FedEx on Bee Caves or just drop off your package at the Collier box.
Shame on UPS for franchising to these people. If there was a zero star option I would pick it.

I have had a UPS shipping system in my office for over 25 years but we are moving so I needed to drop off a package. The store manager was rude and when I asked for the owner’s information he said «he won’t talk to you.» Well excuuuuuse me!
This guy told me things about what UPS allows and can’t do that I know aren’t true because I’ve been dealing with them myself for a very long time. So even though he knew it was a huge inconvenience he refused to accommodate me and I had to go somewhere else simply to ship using my account number.
So I went to the store at Westgate & William Cannon the very nice owner confirmed that the what the guy at the So. Lamar told me was complete baloney, which I already knew.
If you have another option, go somewhere else. These guys are the pits and if you look at the reviews, that pretty much tells the story. You can ship a package at another UPS store or at either Office Maxx or Office Depot (one uses Fedex) and the experience will probably be better.