The Park at Crestview

I really enjoyed my stay at Parks Crestview Apts. The only reason l am moving is I am moving to a house. Its a great community.

I have truly tried to communicate with this property’s office and maintenance staff, but continue to be beyond frustrated.
They ignore my emergency calls and smaller maintenance requests. They do not communicate well, they do not leave work order complete notices. They appear to be more comfortable and more helpful to native spanish speakers. I have witnessed on more than one account, management staff offering different services and attitudes towards spanish speakers. I honestly wish I could speak spanish better, I just want to understand why they ignore us so much.
We have been here just over a year and regret renewing. We will be leaving at the end of this year. I am usually calm about these types of things, but their treatment of us as good paying tenants has been horrendous. We feel like they must be playing a joke on us and just want us out but I only put in major work orders like flood. :(
All the other stuff is true, I pick up trash weekly from all the kids running around dropping their wrappers, and there is poop and gross pools that can never be used but I don’t care about all that. I just want a safe home to live in. Not deal with possible mold and 6 water leaks in less than a year and half of residing there. Not cool. We are out!

Ok here we go .when I first moved in the apartments management was was horrible, that was 12 months ago like every apartment complex you have problems .now we have (new management))) with a new outlook very professional treat everyone with respect .when you need something fix office jump on asap .so the management thank you guys apt 103 build 8200 thanks… for the home you have provided for me and my family thanks… I almost forgot thanks for the security Guard

I rent a townhouse here, and have for about 4 months. I will do an updated review once I move out if things improve or degrade further.
We found this place and thought it was too good to be true: rent under $ 1000, close to the major highways, and plenty of space. Well we were right: it was too good to be true.
My problem isn’t so much with the manager of the complex Irene (she seems really nice and overtly helpful) but with the complex itself as a whole. It is itself a reflection of low standards set forth by management and a generally unpleasant place to live.
They are slow to respond to maintenance requests and when they finally do you get rude men, who speak no english and knock two times then enter your home. There is no warning someone will be coming in. You could be in the shower, sleeping, etc. They also do not shut the door while they are working so that your animals can finally liberate themselves to the outside. And when you try to explain this they of course do not understand you. I have brought this concern up with Irene 3 times and she has assured me that they will have their maintenance staff call before they enter. They have not done so once. At this point I don’t even want to put in any maintenance requests because I don’t want their staff barging in, waking me up, and letting my animals escape.
There’s also at least a cockroach a week to contend with. And noisy neighbors who you can hear through the thin walls. Theres fun randos at 3 am who run around outside screaming and hitting cars looking for someone they’re angry with. The paint is also peeling. The pools been condemned and closed by the city. The bath faucet doesn’t work properly. This place has a lot of problems.
I won’t resign my lease or advise anybody else to start one.
True it’s cheap and spacious, but it’s not worth the money saved like I had hoped.
Look elsewhere.

Great office staff and location. Have a free carport and I work only 5 minutes away from here so I get to sleep in.
Would recommend.

I just moved in. They didn’t have my apartment fully ready for me to move in and the following has happened in the 5 days I’ve lived there:
1. a snake came out of the bathtub drain
2. roaches. LIKE EVERYWHERE.
3. upon move in, that day, we were told everything would be ready; blinds were still broken, lightbulbs hadn’t been replaced, our air filter for the AC has probably never been replaced by the looks of it, shower rod wasn’t installed, broken closet rod in one bedroom
4. dishwasher just straight up doesn’t work
5. the guest sink broke. As in it was GLUED to the under side of the countertop and then FELL IN.
As a further explanation for the sink, I went to the office Saturday to request emergency maintenance. The new kid in the office told me no maintenance weekends, but he would put the request in and they would be there asap since the sink is BROKEN after all. Today is Wednesday. No maintenance. What, exactly, constitutes ASAP to them? no idea. I’ve visited the office twice now and left a very upset voicemail that was not returned. I can fix these problems myself but I paid a deposit to have this apartment ready for October 1^st and it is not at all ready. This is a catastrophe.
This place requires 60 days notice to move out when the lease is up and I can confidently say that I could give them 360 days notice. Lived here 5 days and already know I won’t be renewing the lease.

I currently live here, and am giving this place a 3. I will revise when I move out.
I’ve been reading these reviews, and can vouch for some of the bad things: yes, dumpsters are WAY too small. Often full, and again — old matresses and untied trash bags. It could be that people are moving out a lot though, it does seem that way. Rents have gone up in the last year, I think I’ve been witnessing a mass exodus.
Maintenance is inconsistent. I have a few stories on that, but for the most part they’ve been pretty good at getting over to me when I have a problem. They just show up though, annoying. The pools were out for a good bit of last summer, they said they couldn’t balance the chemicals, but one looked like it was never cleaned. Maybe this summer.
Dog poopage. Yes, it’s around. Most people are pretty good about it, but if the complex provided more doggie bag stands and actual trash cans in the courtyards I’m sure people would be better about picking up after themselves and each other.
These places are older and the windows do leak, but for some reason my townhome seems pretty efficient. Could be the location. Bills seemed higher in the winter than the summer, which seemed odd to me. I haven’t had any bugs or (thank goodness) poop water flood my apartment, but we are pretty clean and may be lucky to have clean neighbors. The townhomes are spacious. This place must vary a bit from building to building.
I signed under the current management, and they’ve been reasonable about everything and easy to deal with. Really good, actually, in comparison to other large complexes I’ve lived in. My car was broken into once, nothing stolen or damaged. I’ve seen the police here a few times in 8 months, and heard a few domestic squabbles, but nothing major.
ALL THAT SAID, this place seems to have come up a lot in the short time I’ve been here. My unit has been clean and bug free (well 2 roaches in 8 months and a few ants, the occasional fly — that’s it.) I love the diversity of people, this complex has all kinds, and most seem to be working and/​or family oriented people. Lots of kids and people from all walks of life. And the notable thing, it’s affordable for the area. I don’t doubt the experience of others as I think I got lucky on my unit, but my own has been great for the rent. The maintenance I give 2 stars, the management 4 and the community 3.

If I could give them NO STARS I would.
I lived in this apartment for almost a year. I had the worst year of my life.
Let me just give you a few of my many examples of why you shouldn’t live there.
Our apartment flooded with grey water. It had happened a few times that water would back up from our bathroom drains and flood the bathroom but this last time was the worst. It started coming up so bad that our bedrooms and hallways were flooded. Water was coming from under the walls, the tile, everywhere. we had to move our stuff out of the way so it wouldn’t get ruined. We contacted someone immediately, and it took the apartment 5 hours to send out a plumber after contacting the manager 3 or 4 times in between. Not to mention the manager lived right next door to us, was having the same problem and while we were panicking, she was in her backyard bbq-​ing. No lie. So the plumber comes out, almost doesn’t do it because they couldn’t find a manager to sign off on it. Roto-​rooters our toilet and it gets 10 times worse. It is starting to flood our entire apartment. The manager next door is no longer answering her door. We have to call a hotline in which we can only talk to a person who doesn’t make decisions but has to hang up with us, talk to a manager, then call us back. after 6 MORE HOURS of our apartment being FLOODED WITH POOP WATER and several more attempts to talk to the person in charge, they finally sent out a vacuuming company to suck up the water. ALL they did was suck up the water. We needed someone to get us into another apartment so they could get us a restoration company. Instead when the vacuum people left there, was still poop water in our walls and under our tile, in our rooms and bathrooms. IT WAS UNLIVABLE! We called AGAIN to talk to someone about this situation and asked to speak directly with someone in charge and they refused. Finally, after a week of having to live in our livingroom (the only space that was not flooded) and showering and going to the restroom at our friends places, flies and bad smells. We fought with the manager to break our lease so we could leave. They gave uis until the end of the month which was about two weeks to be out of the apartment. THEY DIDNT DO ANYTHING FOR THREE WHOLE WEEKS ABOUT THE POOP WATER THAT FLOODED OUR APARTMENT. They allowed us to leave without having to clean the mess and still agreeing to give us our deposit. The only reason they allowed this is we threatened to contact the city. We just wanted out. It took them over 6 months after calling them EVERY week to get the deposit to us. We had to go pick it up from the office even though I gave them our new address several times.
Also, during the winter our window broke, it took them 3 months after putting in several maintenance requests to replace our window.
they shut the water off without telling you.
The management changed 3 or 4 times and they all suck!
If you want to hate your life then live here, if you want to do every day things like use your own restroom and sleep peacefully then DONT live here. EVER.

A roof over my head and a place to sleep can’t complain about that. Good neighbors make good friends.

First apartment I’ve lived in Austin so far. Just my boyfriend and I. We keep pretty quiet so we haven’t had any problems.
Maintenance has come out to our office any time we have needed them to take a look at something. And those men have always been nice.
We would take our dog to the park every now and then. Nice little spot to look up and see the lights of the highway.
Thank goodness for the heater. Especially with these freezes happening so often it seems.
One covered parking guaranteed to each apartment #.

I only gave it 1 star because I had to give it something!
I have lived here for 6 years and had okay management. The new managers like worse then the last new managers. This place has changed hands twice in the last year.
They can’t get filters to fit my AC. To fix the light in my bedroom they want to pull the fan out of my bedroom.
The apt. Is poorly insulted so your electric bill on 80 degrees runs over $ 100 a month. In the winter I can feel the breeze coming in through the closed windows.
They tell you that you have to pick up after your dogs but they let them pee and poop in front oft apt and don’t make them pick up.
The walls are paper thin. My neighbor is such a heavy smoker that my bedroom smells like smoke. I can hear my neighbors conversation. Oh and the 4^th neighbor is selling drugs. Mind you I’ve seen it!
My rent has gone up to an unreasonable amount for all of this! Oh and I can no longer have friends park in MY covered parking without fear of getting towed! And they let people park in handy cap parking and do nothing about it! And if someone parks in your parking spot I’ve been told you can’t have them towed. Then you can’t find the actual apartment that belongs to the spot next to you to ask them to move there car! So now all the spots are taken in front or near my apartment so I have to park on the other side of the complex! really?
Also the water is off more then it’s on. Roaches and ants are horrible I had to treat my apt. Myself!

I don’t want to live here, but I have to. I even tried to get out of my lease, but can’t yet. Thankfully I only have a few months left to suffer through this. This place has changed management 4 times in the 8 months that I have lived here. Things that I was promised at move in have not been fixed yet. Water was shut off today with absolutely no warning. The trash areas are full of mattresses that have signs of bedbugs. One of the last managers was nice enough to let us change apartments when we told them that we had creepers staring into our windows and harassing my fiancée. I call emergency maintenance and get no response. My apartment first floor floods every time it rains. They are totally inconsiderate towards any pets that you have. I’ve seen people burning trash in the parking lots, I’ve had 6 year olds knock on my door at 11PM asking for food. I’ve seen many many occasions of people beating their children or animals in the parking lot. This place blew all their money on making the office look nice, and now they have none left to fix anything. One maintenance man describes this place as an embarrassment. This place is a slum. The current manager is unbelievably rude, but I’m sure she will be gone soon, just like all the others. Some of my neighbors have already called code, and I’m sure I will be soon too. Hopefully this place can get condemned and then no one will have to deal with this nonsense anymore.

In my experience the property manager, does not handle business in a professional, tactful way. I do not care for the practices of the Fimus Management company.

If you value your personal hygiene, stay away from The Park at Crestview. I’ve lived at seven apartment complexes in my life, and I have never had a problem with water like I’ve had at The Park at Crestview. There’s nothing worse than attempting to wash your hands only to find you no longer have any water flowing from your faucets. The water has been shut down in my apartment at least seven times since I moved in (probably more than that, but I’m not home ²⁴⁄₇). On one occasion I was about to shower up for a job interview. Guess what? The water was shut off, so I couldn’t.
The management team claims the water needs to be shut off for repairs. I have received exactly one forewarning regarding the water being shut off. Every other time I’ve just found out myself. It’s a nasty surprise, believe me. I’m not just complaining about a five minute shut off. That would be simply annoying. I’m talking about forty-​five minutes to an hour. Honestly, living at this apartment complex isn’t all that bad. I did find someone publicly urinating on my car one night, but otherwise, not all that bad. But I cannot forgive the water issue. You know the value of water when the well runs dry, and I do not place a high value on The Park at Crestview.