The Loft Pest Control

This place went out of business a year ago!!! Remove this listing please?

Extremely expensive, did not result in rodent-​proofing the home. Had a rodent problem and somehow two? traps were expected to take care of the problem? Rodents continued to get into the house for over 2 – 3 weeks during «treatment» period.

He came out that same day, but told me my house was sealed. Then he basically insinuated that my 4 year old daughter ate the apple that we found half eaten under the kitchen counter… it had tiny rat teeth bites and was eaten through the core! He told me he couldn’t help me! I called Amazon pest control and he taught us how to condition the rats to trap them and just tonight we caught our fuzzy kitchen invader! Long story short… I found this guy to be a total waste of time!!! He was condesceding and didn’t know what he was talking about.

Fast, friendly, and really knows his stuff.
First off, I really like when I can call someone after hours… and they actually answer their phone! I called, expecting to leave a voice message, but Ron answered the phone and scheduled me for early the next morning (so I didn’t have to take a day off of work).
This guy is smart, friendly, and seems to really enjoy his work. He found the problem (damn you squirrels!) and gave me several options for fixing the problem.
If I would have known how easy this process was, I would have done it months ago — when I first suspected that I «might» have critters in the attic.
Thanks Ron!

If you want a high quality, trustworthy, HONEST expert in the pest control field you have found it in Ron at The Loft Pest Control. I perused the Unilocal reviews trying to find someone in the affordable range, but when I read Ron’s reviews I decided I needed to be more flexible in paying a bit more to get above and beyond service who would do the job correctly, ONCE. And he totally followed through — here’s how: I DIDN’T PAY A SINGLE CENT even through he spent a good hour at my home.
Here’s what happened:
I had recently moved out of the house and renters moved in. They heard a mouse scurrying through the house and saw mice droppings.
Being very detail oriented and money conscious (ie. cheap) I went on a mission to find the best deal that money could buy… meaning I wanted someone affordable. But the more I called the other folks rated highly on Unilocal,the more I realized that I couldn’t tell from a phone call who was trustworthy. However Ron did say:
1) He could come by that day
2) He couldn’t promise a rate because it really depended on the size of the house and the situation and he could come and check it out
3) He is the owner of the company and he would be coming out himself — impressive
So we booked an appointment for that day…
He checked out the entire 1600 foot house… all the floor boards, the crawl space in the attic, and found that the house was sealed extremely well. He concluded that the mouse either entered through one of the renter’s move-​in boxes or while a door was open during the move. He gave us some recommendations about watering the foundation to avoid cracks from developing and letting pests in… and said that the traps we set should do the job… AND HE LEFT WITHOUT ME HAVING TO PAY HIM A SINGLE CENT. Three weeks later, a mouse has been caught and there has not been a sign of any other rodents in the house.
In this day and age, this type of service is extraordinary. Most companies would probably recommend some other solution and require payment to save on the cost of their time and to make some money… as well as schedule additional visits for follow-​up treatment.
Ron is honest. He is also passionate about his business, the quality of his work, and his customers.
He did spend some time trying to explain the one Unilocal review with negative comments. Ron said he had customers already scheduled and the negative reviewer was being a bit over the top in his demands. He said he tried to as politely as possible decline this customer’s requests, but the guy was being ridiculous. Ron said he places his existing customers as his top priority since it is his responsibility to follow-​up with them if they are still experiencing a problem. This made total sense to me. Ron was honestly hurt by this one negative review, so I hope that this review helps balance the perspective. And… I’ll be writing more Unilocal reviews so that I won’t be the «no face/​no friend/​1-​review» type because I believe that much in Ron and his business :)

Ron knows his rats. After trapping 2 rats in the rat zapper and still hearing noises and finding clues to infestation I found Ron on Unilocal.Ron conducted a thorough exam of our 2 roof decks and flat top roof as well as the perimeter of the house and the kitchen area where the rats are in the walls. He found that the new steel frame construction did not offer the usual entrance ways for rats. He explained the structure and building materials including insulation in relation to the ways of rats. We both agreed that our cat, probably through the cat door, introduced the rats into the house as playthings. Since there was no other way for the rodents to move out voluntarily with Ron’s array of noise, smells, and lights the best bet was to trap them and he recommended several options to choose from. He also recommended moving the cat food and closing the cat door at night.
I was impressed with Ron’s knowledge of rats, cats, architecture, and his practical, no poisons, way of dealing with our problem. I highly recommend this service to my friends and fellow Unilocalers who want an individualized, non-​poisonous solution to pest problems.

Several months AFTER my service, Ron recently called just to check on how I was doing. Attic is still quiet as a mouse (only no mice or rats or any other varmints in there)!
I told him about a recent snake encounter I had in my entry way. He said never hesitate to call, he was not far away and could take care of these things too…
The fact that a business I used in the winter would call me back in the summer to check on a happy customer (as I am warranted for 2 years) is amazing! Great customer service!
If only he was good at human pest control ;D!
Thanks Ron!

UPDATE: I think his response pretty much proves my point. This guy picks and chooses who he deals with and has no idea how to talk to a customer. So if you think you’re ‘worthy’ of his services, may be worth a gamble. Seems to have a few glowing reviews from «no face/​no friend/​1-​review» types on here hmmmmmm
Wow. Just about the worst customer service I’ve ever experienced. Apparently Ron doesn’t work with rental properties — which seems odd since most of central Austin consists of renters, but whatever.
Classic quotes–
«Look, I just don’t think my company can help you in your situation»
«The whole landlord/​tenant situation has burned me before so…»
When I explained that as the property owner and manager, I don’t even need to involve my tenant– I just want my rodent situation taken care of because, ya know, I actually don’t want rats living in my house. He says good luck and hangs up on me.

Thought I had squirrels in attic and called Ron out to check it out. After crawling around in a 100 degree attic for some time, he advised that there were no signs of anything. Went on to describe what I need to be looking for and did not charge me. He is a true Austin kind of person and will use him in any future needs.

I learned about Ron on Unilocal and decided to give him a shot after a failed attempt at poison baiting in the attic of one of my rent houses. Ron explained his approach and also was able to recite verbatim what the other pest control people had claimed about the use of poison bait. It turns out that the often told myth that «rodents eat the bait and then go outside to die» is just a tired old wives tale. My tenants found this out the hard way :-(
We thought we had a rat infestation, so Ron installed several evacuation devices. This was not getting the critters to leave, so he eventually installed cameras to monitor what was actually up there. Turns out that there was a family of opossums that were coming and going, so he monitored the situation and waited for them to leave before sealing up the space. Problem solved! My tenants shared with me that I got more than my moneys worth and it was a good thing he wasn’t charging by the hour. I recommend Ron to anyone looking to evacuate animals from their house versus the traditional poisoning /​trapping methods.

I contacted Ron from The Loft come out after a recommendation from a friend who works with the Bill Hicks Foundation for Wildlife. I had rats and wanted to get rid of them as humanely (and affordably) as possible.
When Ron first came out, he explained the process to me: They use a flushing out process to get the rats: They spray coyote urine (a natural predator) and combine this with noise and light to get as many rats to leave as possible. Then, they seal up all the holes where rats get in — both in the attic and in the skirting under the house. Then, they set traps to kill the remaining rats.
Ron did a great job, came the same day I called when the alarm-​sensor on the traps went off to retrieve the rats.
He is very nice, gave me the best price of three places I called, and didn’t try to scare me into hiring him as another business did (they told me I had rats, raccoons, and squirrels, but Ron assured me I had only rats and that sometimes less reputable companies use scare tactics)
The whole process took a few weeks, but I also insisted on keeping the traps out longer than most because I wanted to be sure they were all gone. I kept them a week longer than Ron thought was necessary, and — sure enough — there were no more rats caught in that last week.
He is very friendly and also has 2 gorgeous well-​trained dogs that come with him (they stay outside). Highly recommend for getting rid of unwanted critters.