The Joint ...the chiropractic place

This star-​rating reflects Dr. Casey Hays, not The Joint itself. I have gone to The Joint (other locations — Cedar Park & Round Rock) since they opened years ago… I particularly love Dr. Michael in Cedar Park. The Lakeline location was closer to my work on this particular day (last Monday). I was trying to think of a tactful way to review, so here goes…
I have been getting Chiropractic adjustments off & on for over 20 years & I have NEVER had such a physically «negative reaction» to it as I did with Dr Hays! I appreciated his willingness to help, I know he didnt set-​out to hurt me, but him being the DOCTOR, he should know (looking back — I even know) you should NOT be forceful with anyone’s neck! The neck (especially on a petite woman such as myself) is delicate. The most anyone should use as far as «force» on a neck vertebrae is an Activator (the small silver «clicky» device), not a blunt heel of the hand «thrust» against the table. If I had known in totality what he was going to do, I wouldve suggested to use an Activator, & if the vertebrae still didnt cooperate, I wouldve gladly come back the next day. I’ve had this issue before, & the Chiropractor would do just that (& tell me to use heat & massage to loosen it up for next time)…better to err on the side of ease than force.
Here’s what happened: I felt fine up until a few hours after my visit. I was at work & started feeling nauseated & my neck was hurting — even after numerous Advils. So, I had to hurry home before things possibly got worse — & it did. I had extreme nausea, dizziness, vertigo, & pounding pain in my neck — no position I did made it better, infact if I moved it got worse to where I vomited several times. Luckily I had a few muscle relaxers to take — but even that didnt help. I writhed in pain for NINE HOURS. I still tossed & turned all night, but at least I wasnt in excruciating pain any longer.
It’s obvious now what happened: bluntly forcing the C1 (top neck vertebrae) traumatized the tissue, causing inflammation, which manifested in pounding/​throbbing pain, then caused a pinched nerve (from inflammation) which caused my nausea, dizziness, vertigo — & subsequent vomiting.
The reason I am writing this Review is to inform current & future patients of Dr. Hays — because when I told him about this the next day, he apologized — but then highly insinuated that since he’s done this «move» before, it must’ve been just me or unrelated to what he did. I told him that not everyone calls back to complain or critique… I wanted to so he wouldnt do this to another patient. I’m worried he still will, with his lack of acknowledgement to not do this anymore since obviously forcing a neck vertebrae will cause pain. So, if he lays you sideways on the table, jacks-​up the headrest, and comes at you like a ninja about to karate-​chop your neck — yell «no»…seriously!
I will end by saying that Dr Hays did fine with the typical adjustments on my back & neck, but he (nor any other Chiropractor) should be doing unorthodox moves like this on someone’s neck. In short, do typical adjustments, & if a neck vertebrae is not cooperating, then use an Activator!
The last of my worries, but an added touch to Dr Hays weak repentance was he didnt even offer to credit my fee for that adjustment gone awry. So, I not only lost out on the fee, but also lost a ½ day pay from work (going home early)…not to mention I had to scramble to find rides for both my kids from school since I was bed-​ridden.

READ THE FINE PRINT
BEWARE!
I give up!
I signed up for a 1 month package of treatments.
I think it was five treatment for $ 59.00 fair enough.
I looked at my bank statement and they have been charging my card every month since then, $ 59 per month. If you are signing up for a monthly, repeating service, this should be disclosed and made clear up front, not hidden in the fine print.
So, I called and explained, that I had been charged $ 59 per month every month since April for a total of $ 472, even though I had not been back since April. And asked that they issue a refund, the fair thing to do right? I had no idea I was signing up for a monthly membership.
It seems easy enough, I had not used the services, but I had been billed for the past 8 months that I have not been there. I have called several times and been assured that the owner would call me back. He never did and they still have not posted a refund to my account. I guess they don’t care.
It seems pretty shady that they would trick people into a monthly membership that goes on forever unless you cancel in writing. If this is the case, they should explain it very clearly, and be fair with their customers upfront.
If there is a misunderstanding, at least be fair with your customers and do the right thing!

this place is great, very nice staff they really care, thank you

I would give zero star if I could. Do NOT come here! Do yourselve a favor saving your money! About a month ago I came here because of lower back pain and after about 4 visits my lower back just got a lot worse. If you’re serious about your health try a physical therapist instead. This place is just horrible. The doctors are cheaters and they had no idea of what they were doing! Cannot remember my doctor’s name but she’s definitely a liar. Everytime after she spent two minutes cracking my spines and bones, it will only make u feel worse. Do some research before you came here! Chiropractic couldn’t get medical certifications, and people die from these quacks. They are trying to persuade you to sign up for plans for more than 10 times. NEVER DO THAT!

Great place, feel so relaxed afterwards. I need to come more often. Dr. Hays is very good, highly recommend this place.

I went to The Joint out of desperation. I woke up at 2 am one day from severe neck pain. It hurt so much that I couldn’t sleep. I badly needed some relief before I could see my regular doctor. Though never had been to a chiropractic practice before, I decided to give The Joint a try after reading Unilocal reviews. It was a right decision. After just one treatment, Dr. Barbara greatly reduced the pain and restored some mobility of my neck. When I saw my regular doctor and told her about the experience, she actually commented that chiropractic would help my chronic neck pain.
On my second visit to The Joint, I decided to join their membership program. I’ve been there 4 times now. The place is clean. The front desk person is very friendly. The doctors are great. I don’t ever need an appointment and the wait time is minimum. And the neck pain is well under control!

Very nice place, very clean and well done. Dominique the receptionist got my paperwork sorted quickly and had me in to see Dr. Cox in just a few minutes.
Dr. Cox in turn got me in and out quickly, while still being attentive to my chronic shoulder and back stiffness and pain. He outlined a corrective care plan and did several adjustments. He noticed a misalignment in my spine, which jives with what my previous chiro told me. He warned me that since this was my first time back in several years, I’d be even more sore that afternoon (which was totally right), but even so, I left there feeling like I had about 50 pounds taken off my shoulders. It had been a long day at work, and it was a much needed visit!
The consultation and first adjustment is 19 bucks, which is great. After that, it’s $ 29 per visit, but if you buy in bulk, say 10 visits, it goes down to $ 22, and less beyond that.
I like that it’s only a short drive from my house, affordable, and Dr. Cox seems to really know his stuff. I’ll definitely be coming back.

I live this place! I visit once a week religiously. They know me well and always make me feel welcome. I feel like they are family practically. They are very accommodating and have always made me feel better when I was all tight and stuff. I would highly recommend this location and their chiropractic care. Especially if you have never been to a chiropractor before they really take their time with you and explain things.

I just went to The Joint, since Dr. McDougal is now there. I have heard a lot about him, and I have been needing to see a chiro for a while now.
The receptionist was a hoot! I really enjoyed chatting with her, and she was so friendly and helpful.
Dr. McDougal was attentive, asked a lot of probing questions, and gave me some great tips for making sure I don’t exacerbate my problem. He found that I have a lot of inflammation throughout my back. I was nervous at first, but he had a very gentle way of adjusting me. After just this one treatment, he has gained my trust. I was very impressed with everything and everyone at The Joint.

I had always been hesitant to try chiropractic before. I didn’t want a lot of hassle. But I love the on-​demand nature of the The Joint. It works with my schedule, and my back immediately felt better.

I LOVE this place!!! What a great deal and both chiropractors there are top notch. I always get a great adjustment and they are working with me teaching me exercises to help with chronic pain issues. Never a long wait, and they always take their time in giving patient care. Highly recommend!!!

The Joint offers a hassle free option for getting chiropractic care. Just walk in, scan your key card, and get sent back for your quick maintenance adjustment usually within a couple of minutes. No need to check your calendar and call ahead. Just stop in whenever convenient. The Drs are great, very helpful with whatever ails you.

I have only recently started to realize the benefits of regular chiropractic care. I used to go maybe once a month at my old chiropractor and would have gone more but the cost was $ 40 per visit. I stopped in at the Joint and learned about their wellness plans and was impressed. I now can go 4 times a month for nearly what I was paying for a single visit!
The chiropractors all seem competent and genuinely interested in your well being. I’ve seen a couple different ones but Dr. Paula is my regular and I’m very happy with my results. Would definitely recommend to anyone on the fence about visiting.

I love the «walk in » get adjusted and go! I also like not having to fill out paperwork and then wait another 30 mins, as I use to have to do. They have all your information in their computer and they just ask if there is anything different going on :) cant beat the price either!!! :)

I have been dreaming of place like this. Very affordable and quick service to relieve some pain. They dont waste my time ever.

I’ve been going to The Joint since the Lakeline location opened and have been very impressed! I love that I can get in without an appt, and that I get to come four times a month for the same price as one adjustment before… which means that I can get in for more routine care. As of last week, I’m excited to see they brought on Dr. McDougal. I’ve seen him else where and really liked his style. I’m a happy customer!

I’ve been to see Dr. Paula 4 times now. She is absolutely wonderful. I’m overweight and big busted. I work in a restaurant and am on my feet 8 — 12 hours a day. Back pain is an every day issue for me. I’m also a bit of a baby about pain and have been scared to go to a chiropractor because I just knew it would hurt!!! To my surprise, Dr. Paula is gentle and patient. No pain, no discomfort and Dr. Paula explains as she goes. My back feels better and exercise and day to day life is just easier. The staff is friendly and efficient. Very affordable, especially on a family plan. Several convenient locations and realistic hours. I recommend The Joint to everyone.

I went for my first visit today at this location because my chiropractor, Dr. McDougal moved to The Joint. He works at both the Lakeline Market location and the new Cedar Park location.
Dr. McDougal is professional, knowledgeable, thorough, and above all, gentle. He is so good at positioning you so that all he moves is the one spot that needs to! No slamming, pushing, or strange contortions, just simple adjustments! I always feel so much better when I see him. He never makes me feel rushed and makes sure to listen to my concerns. The Joint definitely did themselves a favor by bringing him on! I recommend him to all my friends! Having had chiro care my whole life, I have had my share of bad adjustments and terrible experiences, so I am very picky about who I see.
The décor of the new office is modern, sleek, and open. Very clean and quiet. No blaring lights, music or tv’s in the waiting room. It took me about 15 minutes to get in and out and the lady at the counter was so sweet! They have packages you can choose from which make your visits even cheaper!
I will keep coming back and seeing Dr. M. IMO, he is the best I have ever seen… and I’ve seen a lot!

This is the only chiropractor I’ve ever been too, but I really like it. Great service, easy to get in, very nice storefront. I was in a lot of pain when I first came and Dr. Paula helped me feel better very quickly.

I have been in at least a dozen times and seen three different Docs at this location. I am super impressed with the caliber of doctors (and staff) — all of them. Without telling them of my ailments, they all seem to know exactly what to do to fix my alignment and alleviate most or all of the pain. The last doc I saw in Friday was a «fill in» and I was blown away by his thoroughness. I left there and went to HEB with a spring in my step. I went in with a headache and left with none. He’s my new hero! I love this place and would get adjusted every day if I had the time. Kudos to Kevin for doing such a great staffing job. Super nice people here … Great customer service!