The Final Touch

DO NOT GO HERE. Horrible experience. Yes, my car was washed EVENTUALLY– sorta. Over an hour wait even though there were NO CARS in front of me. Many many employees standing around cussing at each other and doing everything BUT washing cars. The Owner/​manager that was there was selling sheets, yes bed sheets, out of a box in the back for cash… odd. The reception area was FILTHY. Garbage overflowing, baseboards ripped off and nasty gross dirty walls and floors. I didn’t even dare to enter the bathrooms. VERY unprofessional and not a place I would ever go after the sun went down. Got home and found MANY unwashed areas on my car including windows! They are so cheap they didnt even use the paper floor mats to protect my mats, they just turned them over and got muddy prints all over the bottom which then got on my floorboards when turned right side up and snapped into place to make them safe to drive with!!! GROSS! I will be running back to my old car wash place.

AVOID THIS CAR WASH — Worst wash I’ve had in some time. Didn’t even clean the inside of my windows. On top of that they took all my change from my change spot and some of my prescription was lifted from the center console (at least they left me 2 to get me to the doctor the next day thanks that only cost $ 250). I am still wondering as to what else they stole from me. I know, I know hide your stuff before getting a car wash. But this is ridiculous.
Do yourself a favor and go literally anywhere else but here. Even if it’s Groupon it’s totally not worth it.
F–

Took about an hour for a basic wash and vacuum. Had plenty of employees sitting around and no one was in a hurry. Didn’t even do a thorough vacuum and wipe of interior.

Great service! Gentleman that cleaned my vehicle took his time and did a great job! Love keeping it local and showing Austin businesses love! This local Co. deserves it!

Working next door and noticed my truck had a mess of dried on gum like stuff all over one side. George and his crew detailed it all out and did a full detail before thy closed. Everything looks great; as good as new!

Very negative experience during my last visit. Wash took way too long, was obvious that employees were not really interested. Paid extra for a hand wax with paste wax, per their recommendation. There was no effort put into the waxing, it was sort of slathered on. They didn’t even bother to cover the car. Staff was rude when I inquired about the slip shod job.
Customer service has never been great here, that seems to be part of the territory when it comes to car washes, but has become unacceptable now. After reading some of the previous reviews, I feel like got lucky just getting a crappy car wash. Will not return.

These guys are solid, cheerful, and industrious. I appreciate the dynamic among employees; it makes for great work being accomplished. My minivan was well vacuumed (do you KNOW what family vans w/​dogs can look like?), super shiny outside, with treated wheels. I could almost forget I was driving a family van… almost. Will be a repeat customer, for sure.

I’d give them 5 stars if you come with a friend, you drop off your car and your friend brings you back in an hour when your car is done. the inside of this place is kind of small and kind of just sad and uninviting. But the guys do really great work and the owner is a really nice guy so I keep coming back. I just wish they’d get tents out front so the guys didn’t have to work out in the blazing sun every Austin summer.

My first experience with this place was just before SXSW 2015 and I needed my car spotless to drive for Lyft. The dudes did an excellent job and the owner, George, was very friendly and knocked off $ 10 because the weather forecast called for rain.
Several days later, I notice my reflective windshield screen, you know the ones that keep the sun from turning your car into a sauna… Well, it wasn’t in my car anymore.
I pop into the car wash this past Wednesday (7 weeks after my initial visit) to see if maybe it was there, George can’t find it in any of the regular places they keep lost items, so he asks me to come back on Friday and he’ll have a new one for me.
I come back on Friday and the place is SWAMPED… I can barely find a place to park they’re so busy. I find George and he has unfortunately forgotten about his promise. With no sunshield to give me, he pulls out his wallet and hands me $ 15 and apologizes profusely.
Never once, during both of my visits did George complain, question my position or ask for proof of my missing property. He recognized that I had a negative experience at his business and he went above and beyond to change that.
Can’t wait to go back and have them boss out my ride again.

I was pleasantly surprised to find this place not too busy, and the folks pretty attentive. But they seemed to want to sell me the lowest price wash, and to replace everyone’s windshield. While waiting I watched as a female customer walked around her car pointing out all the dirty spots (post wash), and promised myself that I wouldn’t be that picky. It was my partners car after all, and it was filthy. Something would be better than nothing, right? Well, the car was ready and they couldn’t «find me» (sitting right there in the waiting room the entire time). When I came back out, yup, the car was still dirty both inside and out. Had they only gotten the little bits of ick that had been stuck to the dashboard for about a year out, I would have considered it worth $ 20. But I guess you get what you paid for, and that’s why all the good places were booked up!

Here again. Using up an Amazon deal and have one more after this. Been here 45 mins and my vehicle is drying in the sun (water spots are awesome…). There are four customers here. When I got home last time there were dirt streaks all over and they didn’t touch the roof. I’ll probably just write off the last wash and go somewhere else. If you have one of these «deals» don’t tell the person that takes your vehicle at the beginning; you’ll get attitude like you’re wasting their time.

I wasn’t overjoyed with my experience at the car wash place. I was told 1 – 1.5 hours for my car wash (it’s busy I get it). It took even longer than that, almost two hours for me to get my car washed. The wash was decent, wasn’t perfect, but for the price they did a good job.

Horrible service. I waited an hour and a half for my car. $ 20 for just a wash is a deal but not worth the long wait… The employees all looked high as hell and didn’t care about being at work. I would never recommend this place to any of my friends.

I called Final Touch on Wednesday to see if they were busy this weekend. They let me know I could just drop my car off, and they’re open at 8 on Saturday.
Today is Saturday and it is 10:18. Final Touch was not open. Well, that sucks. Won’t be using them again.

It’s 1PM on a Wednesday and I thought I would go to a car wash to save some time. Instead I paid $ 20 to wait over an hour to have my car washed. And I got bothered by one of those windshield repair guys. Ridiculous! After my car came through the wash it sat in the sun for about 20 min before even being touched. There were four cars in front of me. If you’re looking for a quick in and out then go somewhere else. I couldn’t imagine what this place is like on a weekend. Car wasn’t clean enough for $ 20.

Been coming here for years, even when I didn’t live down south. I get the pretty simple wash for 20 bucks; I am always satisfied. It includes a wash, vacuum, windows, wheel cleaner, hand dry; covers all the bases and they do solid work. I have cruised by on different days/​times and never takes more than an hour, even when crowded.
For an extra $ 7 you can get the «exterior dressing» but I never go that route (not sure what that is even), but if I needed the full monty it rings in at $ 60, and they have some pretty serious detailing packages if that’s what you are looking for.
Waiting room isn’t the four seasons, but its A/C’d and has bathrooms, sold. Staff is friendly. Don’t be cheap, they accept tips, so go for it.
PS. I was told on my last trip depending on your insurance they can fix windshield cracks for free.

Good car wash for the price. They detail the outside really well, even with the basic car wash, but the inside just never seems that clean.
There is always personal service, smiling faces and a nice waiting area inside with benches outside if you prefer.
I will have to try the detail package and re-​review.

I called the 5 star detailers and they all had a waiting period of 4 – 6 weeks for appointments. I made up my mind to get my car detailed and was on a mission. I called The Final Touch and they could take me the next day. (that should have been a clue).
I cleaned every single item out of the car… trunk, console, glove box…
I purchased the premium package for $ 175.00. I left the car and told them to take their time and do it right. I called 6 hours later and they said it was ready. They were ready to send me on my way with the trunk exactly the way it was when I brought it in. At my request, they vacuumed it but didn’t «clean» it.
It was hot and crowded so I just left. After inspecting it when I got home I realized they did nothing to the glove box or console or under the seats, so I had to vacuum them out and clean them out. The mats looked worse than when I took it in. When you pay top dollar for the best they have to offer, you are entitled to expect more.
I really liked the folks that run the place, but they are not very thorough and honestly, that is what a detail is all about!

Let me preface this by saying that I do not wash my car. For whatever reason, I just don’t care — cars are outside and the outside is dirty and cars get dirty. You already see where this is headed — if it’s just going to get dirty anyway, what’s the point in cleaning it? Then you’d point out that I clean my apartment like it’s going out of style and I obviously don’t apply that logic to my home, so why am I applying it to my car? My brain doesn’t make sense. We’ve covered this before.
My car hasn’t been washed since the day I drove it off the lot. That’s quite a few month’s worth of dirt, pollen, bug carcasses, and general filthiness built up on my car’s exterior. I decided it needed to be washed because I had great difficulty closing the trunk due to how dirty it was. I didn’t want the dirt on my fingers, so off to a car wash we go!
The power of Unilocal led me to this place, which is literally three minutes from my apartment. I pulled in, somebody asked me what I wanted, and then I went inside to sit and wait. I chose the Soft Touch Wash, which is the cheapest one at $ 16.99. For only $ 17, you get quite a lot — they hand wash and dry your car, vacuum the interior and dust your dash, clean your windows and wheels, and dress your tires.
In the interest of full disclosure, I am a perfectionist — no one is going to clean my car up to my ridiculous standards unless I myself am cleaning it, but these guys did a great job. Sure, a few spots could have been scrubbed a little harder and the dash could have used more dusting, but it was a Sunday and they were short-​handed. My car looks b-​e-​a-​utiful and I’m not holding a few spots against them. To be fair, they do have a sign posted inside that says, «If we missed a spot, let us know and we’ll take care of it for you.» Since they finished my car 30 minutes before closing and they were short staffed, I didn’t care and just drove off. It wasn’t that big of a deal and they had done such a great job anyway that I didn’t want to hassle them.
The only thing I wasn’t a fan of was the pressure to get the windshield repair. The guy went through his whole spiel and I would have liked if I had the option to say no at the very beginning instead of sit through a three minute pitch that really just left me uncomfortable. I just want to play the math game on my phone, sir. I understand this is your job, but I’m really not interested. (And I looked at my windshield afterward and I didn’t see any cracks in the spot he mentioned. Again, I’m extremely meticulous, so if something was there, I would have noticed.)
For my annual car wash, this was a great experience and I would come back here next year when I’m tired of touching a dirty trunk.
Pro tip: I don’t know if there is a spot to add a tip when you pay with a card, so bring cash to tip, just in case. If you forgot, they do have an ATM inside.

Been here for an hour and a half and my car hasn’t been touched. Staff is standing around talking, with maybe 3 of the 8 are actually working, and I believe I just watched the owner walk out with his family. There are 3 other children behind the counter, one of which handled my transaction.
I’ll be taking my car after they wash the exterior and not coming back. Sucks because this was a Living Social deal for 3 washes, but I’ll see that Living Social is aware of who they’re making deals with, also.
Edit:
Just left and the wash is definitely subpar. Dashboard hadn’t been touched, interior door panels still have scuff marks, front grill still has bugs, and streaks from being dried with dirty rags are all over the car.
Looks like I’ll be re-​washing my car myself.