The Estates at Southpark Meadows

**************************************************BEWARE******************************************************
Please do yourself a favor and trust the less than positive reviews of this complex and their staff. Before I moved in I there were fewer reviews I thought the negative ones may have been flukes. When I moved in I experienced the same problems as many described below as well as many plumbing issues. My bathtub would run at the same time as the shower leaving poor water pressure in the shower.
Rather than listening to their customers the staff tends to make excuses and place the blame on the renters.
Also it is evident that poor contracting work was done as many of the fixtures are crooked and carelessly placed on the walls.
After many issues were not resolved, I called the main office to speak with the Site Manager. The leasing agent lied to me and told me that she could not provide me with the email nor phone number. I had to call the «sister» office down the road to get the contact information. After this I had a meeting with the site manager and a head of maintenance where they promised they would fix everything. In the end only my sink was fixed… this was after several months of living at the «Estates» at South Park Meadows.

Where to begin… The office staff is wicked nice to you and super sweet when you’re moving in, which is a very misleading representation to how they will actually treat you as a resident. The office staff has been very rude, short and almosts goes out of their way to f you over. I paid an extra 100 $ each month so just in case I ever got into a bind I would have some credit, when I went to check my balance with them this extra money was reflected, HOWEVER when I went to ask if u could get that money back (I was in a particular situation with other bills and needed some extra cash) they informed me they could not do that (which is understandable) and would use that money as a credit. I paid 100 $ less the next month when I had about an 600 $ credit. Suddenly a few weeks later I get a bill for the 100 $ plus a late fee of 35 $ then an extra 10 $ for each day that had gone by. When I asked if they could use my credit they told me that they took that credit and used it towards my «late fee» and I still somehow owed them about 300 $ and if I didn’t pay them within 3 days I would face eviction. I tried to talk to the office staff and even brought in my bank stubs proving my credit and to no avail I was held accountable for late fees and non payment anyways
The maintance staff is very unreliable and have straight up lied about fixing things. I was told when I called the office again to fix a problem that maintaince had been in that day. I was not working that day or the last two days and was home all day and can assure you no one even tried to come and fix it.
I don’t know why but there is some sort of cop meetup group here for multiple counties and I always see a multitude of cop cars here and it makes me uncomfortable. The office staff is rude, unaccomedating and insulting. The mold issue which has been mentioned several times is definitely a huge issue and they dont seem to care to do anything about it. The pools are often dirty and the hotter is often broken. The apartment is cheap and easily broken, while charging you for every little misdemeanor. There are better places for better pricing in the area and I suggest you avoid this complex.

Amazing place to live! Amazing office staff!!! They take care of their residence and always having parties and events for the residence! Everything is super clean and well kept!

I currently live here and I’m so ready for my lease to be up. This is mostly because of the snooty girls that work in the front office. They are all consistently rude for no reason. For some reason they don’t ever notify me when I have a package delivered… This has happened 8 times in a row! One sat in the office for 2 weeks and finally I went by to see if they had it. I’ve asked nicely for then to notify me and they always argue with me. They’ve said they didn’t have mine or my husbands phone number & that this was probably bc they had tried to call and our phones were disconnected (only mildly insulting to assume that). They said they’re not responsible for notifying me, and once they said they didn’t call bc it wasn’t my name on the package (it was my daughters Xmas present addressed with her name and my last name). They’ve also left a note on the door saying we had a «machine» on our balcony and needed to move it… It was a diaper genie! Plain white and clean, not trashing up the place. Also the cops are showing up here more and more all the time which doesn’t set well with me… Not sure what’s going on but I can’t wait to move!

My husband and I have lived here for several months and we love this complex. Great shopping & restaurants within walking distance. The office staff is very friendly and accommodating. The maintenance staff is A-​1! Any time we have had an issue with anything, they have been here to fix it within 24 hours or sooner.
The pools never have many tenants using them though they are kept pristine all the time. Lots of amenities too.
Some of the reviews that are negative seem to be be from awhile ago. Those people must be gone or replaced because that’s not how it is now.

We have lived here for 2 going on 3 years and are glad we have never had an issue. Maintenance is awesome and quick and the office staff is always understanding and helpful. We went from a one bedroom to two and liked both only thing is with the two bedroom the ac vent doesn’t work for the master bedroom. We just leave door open and bought a fan but it was at most inconvinient. It’s a safe neighborhood and lucky me I live above a cop and underneath one (2^nd floor). I would strongly recommend to move here. I will update when we move out! Kudos to front office staff.

This place is an absolute joke. I’ve never seen such a poorly run apt complex. I got out as soon as my lease came up. When you read about MOLD on these reviews this is absolutely true. The biggest reason being their poorly designed air conditioning units. Mine leaked all over twice. The mold smell became so bad, it was unbearable. I had neighbors move out because of the same issue and their apt was vacant for a good 9 months (not a great sign). These are unhealthy conditions. The maintenance people are not well educated on much of anything. Several times my boyfriend had to show them what needs to be fixed and how. The management does not take responsibility for any issues. My a/​c leaked all over and somehow it’s my responsibility to replace the carpet? I don’t think so!
My apt was broken into, never felt too safe after that. Major pest/​bug issues. They nickel and dime you for every little thing. Parking is okay, but you can’t get a garage or covered spot in a one bdrm. The grounds are kept semi-​ok but they do not enforce pet clean up. Dog poo everywhere. Adding more clean up bag stations would probably solve the issue. I brought it up to the management and they joked it was too expensive… not surprised.
The list goes on, I could rant all day… however the point is, is there are a ton of apt options in south Austin there is no need to settle for a crappy place like this. Go somewhere worth your money.

I feel like when you read most reviews of apartments, it’s a mixed bag. No one is ever happy with their apartment building (which makes reading reviews of apartments kind of annoying).
This place is awesome. I’ve lived here for a few months and love the amenities. It’s close to a ton of shopping and restaurants, yet far enough outside of town it’s quiet. The pool is nice and the community itself is low key. There’s always parking for myself (and visitors) and no complaints about anything.

I moved in The Estates Nov of 2012 and moved out Nov 2013. I was happy with the overall complex. It was always clean, neighbors were friendly (not too nosey, just a casual wave hi and bye) and the front staff seemed pretty nice. However, the pool wasn’t really that clean and there were always kids loose everywhere. That didn’t really bother me much, it’s apartments after all. I loved how close we were to shopping (walking distance). The on-​staff maintenance crew were so friendly and helpful!
Unfortunately, when we moved out they sent us our final bill via mail. The bill got returned to them and I never saw it. They sent me immediately to collections without contacting me. They never called, sent an e-​mail or even sent a 2^nd bill! By some miracle I was able to receive my other final bills from City of Austin, the collection agency they used and my magazines?! Sounds fishy right? They failed to communicate properly with me and when I called to complain. I spoke with Kevin and he said they weren’t apart of any BBB or any kind of organization. I tried going on their webpage and by another miracle it was down. He did provide me with the property managers e-​mail and he never called me or e-​mailed me back. Instead one of the managers did call me to tell me sorry, but that’s a day late and a dollar short in my book.
I think the property manager handled this poorly by not responding and once I got an attitude with manager who did call me, she was very snippy and rude.
It is what it is. Just make sure you communicate properly to them and once you move out, constantly call them for an updated bill!
I gave them 3 stars because my overall experience wasn’t that bad. It was only bad after I moved. Again, just be careful once you are gone! You might get sent to collections!

Moved in 9÷20÷13. When I had problems, emailed & maintenance took care of it quickly. So far I like the apt & all the extras (pool & gym). Its close to Southpark so I can walk to all the stores & restaurants. Hoping they don’t raise the rent to much.

Do not bother moving here! Within the first month of me living here I had MOLD Growing all throughout my kitchen, hallway area, closet, pantry, and living room! It took over four weeks for them to finally fix it! My Downstairs neighbors had to move and their apartment was shut down for months due to the mold infestation. It was A headache talking to the office and Maintenance men.
I work in the apartment industry and try to treat people with respect. But this place blew my mind! Awful customer service and you are guaranteed to NOT be a priority.
I have had them enter without notice! And they tracked in mud and scratched my walls. After many request to fix it, taking photos and contacting corporate IT FINALLY all got fixed.
Do not waste your time. It might look nice at first but I can promise you that it’s half ass work, half ass staff members, and a GIANT headache. With so many apartments being built here in Austin do yourself a favor and DO NOT MOVE HERE!

I lived here for one year, and up until the last month of the lease I was pretty happy with the place. When it came time to pay the last month’s rent it was much higher than usual. Instead of $ 1090.00 I was billed $ 1220.00, even though I was there for less than a month and it was supposed to be prorated. When I asked about this they told me to pay it so that I wouldn’t be flagged for late rent and then they would cut me a check and leave it in my mailbox in a week or so. Fast forward to the end of the month, I’m about to move out and still haven’t heard anything. I go into the front office and when I inquire about it I am told that they are incapable of writing a check and it will have to be processed with my deposit and I will get my check from corporate around 30 days after move out. So they took money from me by threat of having a late rent on my record and then completely lied about how my money that they have no right to would be returned to me. To make things worse when I asked to speak with their book keeper she wouldn’t return my calls and could never be found when I went in to the office in person. After three days I finally get a response and it is the exact same thing, I’ll have my money 30 days after move out. So apparently they think it’s reasonable to take 2 months to write a check for their mistake.
Tired of dealing with them I decided to would file a complaint with their corporate office and talk to a family friend that happens to be a lawyer. When I informed them of this plan all of a sudden they are offering to expedite my move out paperwork and overnight me a check. So basically they only care to help you if you hold their feet to the fire even when it is 100% their fault. Maybe i just got unlucky but if I were you I would think twice about signing with an apartment that is ok with these kind of business practices.
Also the other reviews are correct, paper thin walls, I’ve lived in several apartments and never have I heard my neighbors this much. Again maybe I just happened to be surrounded by horribly loud people but I think it’s just poor construction. Also the pool was always crowded with a bunch of young children that no one seemed to be watching. And the grills were almost always broken.

MOLD!!! Bad maintenance team and management! They are obviously not trained in customer service or health violations at this place. I thought that mold was considered a big problem that most people tried to avoid. Not this place!
Our maintenance nightmare began when we had a water leak from the dishwasher and sink. We reported it in February and they came out and just tightened a few things. They ignored the horrible water damage that was left which included warped wood, cabinets, floor, and damaged carpet. When we told them about the aftermath of the water damage, they came out to ‘fix it’. All they did was paint over the warped wood and turned the baseboards upside down so that the warped part would be less visible. They totally ignored the damaged floor and carpet, which smelled of mold and had a big stain from the damage. To top it off, our AC unit started to leak when we turned it on. It took them a couple of trips to try to fix it and as a result, there is a streak on the wall where the water was running down.
Then about a month later, we noticed that the entire wall areas under the sink were being covered in black mold. We immediately called it in and all they did was spray paint over it. We were told that they were going to replace all of that wood that was damaged and molded. It is now the middle of May and nothing has been replaced. Our apartment smells of mold, especially the floor and carpet area that was damaged.
Before all of this happened, we really enjoyed our apartment. We were considering staying but the maintenance issues and management changed our minds. When we finally decided that we had enough, we gave our move out notice ten days shy of the required 60 days. They are now charging us $ 660 because of this, even though the lease contract clearly states that they have a duty to keep the premises clean and safe. I don’t see how mold is safe for anyone! Until they change the unfit management and maintenance team, I would strongly suggest not moving to this place!

management is completely unreliable and not trustworthy. and the person below me is probably one of the management people, because that review is unrealistic. it’s in a nice area but beware of car theft and vandalism. if you like to party hardcore at the pool with questionable people, live here. if you don’t like club/​rave weekends, DO NOT MOVE HERE. i’ve lived in a few apartments in south austin, and this one takes the cake for the worst of them all. I’m usually a nice and polite when it comes to reviews but this place does not deserve a positive review. if you want a referral of what apt to move to in south austin, try retreat at north bluff, waterstone, onion creek, or ladera. these places have nice management and they are willing to work with you (no hidden gimmicks).
in short, try to avoid this place.

This is not the worst place I have ever lived but it sure is not the best. For the amount of money they charge here (and the rent goes up EVERY year), there are better places you can live. Lots of trashy people in the complex and there have been a high number of break ins. Can’t wait for my lease to be up so I can move.

We moved in June of 2009 at that time the complex was only about 30% full it was good for the first 6 months then like most apartments in South Austin it started going downhill pretty quick
1) full on SWAT team there on more then 1 occasion, the office stresses how they do background checks and no one with a misdemeanor can live there… wrong homeboy who is on FELONY Probation for a violent offense in 416 held his girlfriends kid hostage and barricaded himself in the bathroom with a gun. Nice 5 hour standoff… sound safe yet
2) The TVs were always stolen from the Fitness rooms because they never fixed the GD door to close all the way.
3) Every other week there was a flyer on the door advising of a new apartment break in or car burglary… one of our neighbors cars was broken into.
4) Fucking MTV wannabe Spring Break at the pool every Sat and Sunday. The other residence will invite their whole trashy families (that do not reside at the Estates) to come over and hog the pool/​grills/​chairs/​shade whatever they can, they don’t share and then leave trash and shit everywhere in the complex… The apartment staff NEVER did anything to stop this behavior.
5) Speaking of the the office staff it’s about ⁷⁰⁄₃₀ meaning 70% of the employees are DOUCHE-​BAGS I lives here for 2 years and it seemed only the Assholes stuck around. I swear they act like they work at the 360 condos or something… we just moved into a downtown condo and were treated nicer then ever at the Estates. The broads and 1 snarky dude that works there need an attitude adjustment quick… you work at a apartment leasing place not some VIP lounge in Vegas.
6) Gross ass bugs everywhere!!! Both us and our neighbors were infested with disgusting bugs we had the pest guy come spray twice but they were coming up out of the dishwasher, sinks and bathtubs… hope you like living in Joe’s apartment if you plan to move here.
Here is a list of the good things about the Estates
1) the maintenance guy is fucking cool and fast… everytime we called for something it was done that day, even on a Sunday night he showed up to fix the sliding glass door lock. I can’t remember his name and he can’t really speak English but that man works like no other. He’s probably one of the redeeming factors at the complex
In conclusion I have lived at shittier places then the Estates and I have lived at much nicer places. All I have to say is that I’m glad I got out of that soon to be Hooverville.