The Children’s Courtyard

We are no longer using this day care center. I hesitate to write a review about the concerns I had, having not discussed them fully with staff and directors. However, it’s a pretty pervasive issue that I know would not have been solved with discussions– it’s just the nature of the place.
I’m sure this is a positive child care setting for older children, but this did not go at all well for my five month old (I quit my job to stay home with her after a few weeks). Feeding and diaper changes happen, and an onslaught of emails throughout the day told me that. What did not happen was any sleeping. Young babies need 2 – 3 naps per day, and when my husband asked about it, they said that most of their babies just take «catnaps» and there is «too much going on.» So she was coming home absolutely exhausted and overtired, making going back to work an even more sleep deprived situation for all of us.
I got pretty bummed out when I would go to pick her up. One time I rushed in because she was crying hysterically, face down in her crib with her foot caught between bars. They acted surprised and were basically «oh, well we’re heating her bottle.» (They were heating her bottle and also on their IPADs, probably still updating all of the diaper and feeding statuses). Another time while picking her up, I heard? saw a baby crying alone in a crib. One staff member asked another «should I rock him or something?» and the other said «no, he never sleeps.» It was sad times. They also wouldn’t allow her to use her sleep sack, which was lame. Not to mention the generally mandatory day care initiation– mom has had to use all of her sick days on maternity leave, and her child gets sick over and over in day care, and mom has to pay day care while now having her pay docked to stay home with her sick child. That is all day cares though.
In short– I write this review because if I had read it before enrolling her here, I would have enrolled her elsewhere and things may have gone differently. Your child will probably not get adequate sleep if they are under a year old, and if this is a problem for you, you should look elsewhere. Sleep is so important and it killed me that this basic need was not being met. I felt like we were just storing her somewhere for the day.

Why enroll your infant here?
* Warm caring infant room teachers and welcoming staff!
* Convenient location right off the access road of Mopac at Parmer Lane
* Safe environment with access controlled front door
* Live video camera feed with web and mobile access! (optional service at $ 19/​month)
* On site nursing room! (I came in during my lunch break to feed my baby)
* Instant mobile notifications with free Precious Status App! Parents get instant updates to their phone logging their child’s activity (anything from when naps occur, what they had at each meal, how many diapers they went through and pictures!).
* Competitively priced tuition!
Reasons you may be concerned:
* Turn over has been high for a couple of months in the infant and toddler room
* During transition periods (related to turn-​over) it has been challenging to not know which room my child is in, or with which teacher he will be placed.
* Parents are not given ample notice of a staff member’s departure, nor is a plan communicated regarding replacements/​coverage for a classroom.
* Caregivers are sick sometimes yet still at work due to the lack of staff members/​back-​up and recent turn over rates
* Food choices leave a lot to be desired. Toddlers are offered animal crackers and canned fruits vs fresh fruits and plain yogurt. The milk served here is also shelf stable. I’m not a fan of the ultra-​pasteurized milk but from what I know this is common for childcare centers.
At the end of the day I know my child is safe and cared for, but I would still prefer more consistency and communication when it comes to the day to day.

If you are looking for a childcare especially your infant… The Children’s Courtyard on Mopac is your place.
After my sitter (neighbor) unable to care for my daughter, I was on a mission to look for the daycare in which it felt right from get-​go. Meaning driving up to the daycare to staff, room, providers, administration, cleanliness, etc.
I like another person commenting here chose to add my reviews as there weren’t that many and I’m so happy with them.
I live in Round Rock and work off of I-​35/​Parmer area. Yep, it’s out of my way but there is no price for peace of mind.
Convenience: Located right off of Mopac/​Parmer going southbound on Mopac.
Security: When I was looking for a daycare other places had the security door unlocked during rush hours or it was broken. Though most did have it locked. This CCY has been locked at all times.
Availabiltiy: Their hours are great! 6:30a-6:30p. You don’t need to rush to get there through rush hour if your hours are 8−5pm. They have the same federal hours
Administrative Staff/​Infant Room Caretakers: Admin Staff are great! From the director to other staff. They definitely make you feel welcomed. Most importantly, the caretakers… OMG they are sooo sweet. You can see it and feel it immediately. I could only speak for the infant rooms and I am sooo happy 2 co-​workers mentioned this particular CCY location. The caretakers truly care for your bundle of joy. They tell you their eating habits, concerns just to be in tune with babies true eating habits & sleep patterns. They ask if you have the webcam service and encourage it. That says a lot. Not to mention there is an office staff ;) who grows herbs, vegetables and brings to daycare so you can take of course when she can!
Training/​Compliance: Daycare providers know regulations and are sticklers. Labeling bottles are very important. For some reason I forgot to add a cap to a bottle and immediately a provider said she would cover due to regulations. Hey things happen and we forget. Just like I forgot to leave a packed apple juice bottle.
Environment: It’s clean and well-​kept. They have workstations for babies unable to walk.
On a final note, CCY felt right from the beginning. I was referred and now I’m recommending this place.

They’re not terrible but they definitely have room for improvement. Their food is terrible! Ciriculam subpar.

If I could give zero starts — I would have. Our son previously went to CCOA in Steiner Ranch (which was awesome!!!) but then we moved near this Children’s Courtyard and decided to give it a try and man, we were not happy. If you want your children to sit in their diapers — take your children here.
My poor son (2 years old) had a constant rash and even open sores on his bottom from sitting in his diapers. I was so confused as to why they couldn’t just change his diaper until one day I went in and there was stuff just caked on his bottom! It was awful and I immediately withdrew him. I filed a complaint and they’ve been cited for this behavior.
Their facility is nothing special, their ratios are high, their teachers are NOT animated and they clearly neglect the children. My son is now at Stepping Stone School for nearly 2 months and has not had a single rash. Spare yourself the trouble and anxiety and take your children somewhere else.