Texas Perinatal Group

I felt compelled to write a review after my first experience with Texas Perinatal Group. I, like some other folks on here, was a little nervous about being referred here with the previous reviews. I absolutely did not have that experience. When I walked in the door I was slightly flustered because I didn’t have paperwork I needed, they promptly told me what I needed to do to get the paperwork.
There was a lot of initial paperwork to fill out, which I was aware of, so I showed up about 15 minutes early. I was seen as soon as my paperwork was done (maybe 3 minutes in between). The staff was incredibly knowledgable and friendly. This is my first and I had a lot of questions/​comments, both the nurse and the doctor were very patient with me and explained everything they were doing while answering all of my questions.
I was also impressed with the facility. I walked into the waiting room, which is small and lacks water/​snacks so bring your own, as you should be doing when you’re pregnant, and I was already super flustered waiting for my bad experience and it just never started (with the exception of the rude dude listening glued to his iphone watching videos with the volume all the way up). The actual room was set up perfectly for me and my husband to see the monitors and see the baby.
As for the actual time frame — the nurse saw me, did an initial ultrasound, I waited about 10 minutes for the doctor to run the actual test and then waited about another 5 minutes for the blood draw. This is no different than any other doctors office I’ve been too.
Everyone was extremely friendly and professional the entire time and I absolutely look forward to returning in a month.

Agree with all comments. I was promptly at the office at the scheduled 8 AM and my forms filled out by 8:10. The person I was scheduled to see however didn’t even get into the building until 8:40 AM and nobody took the time to inform me of this until I asked somebody-​I believe she was probably an MA who I asked when I saw the 3^rd person who’d come in after me get asked to come back, so I asked her what was up and when she came back to get the next patient (not until then), she said «oh the person you’re seeing isn’t here yet» — just very matter of fact, no apology, and she kind of rolled her eyes when I expressed frustration that I’d even had to ask, that nobody had thought to inform me proactively. None of the front desk staff informed me. And nobody apologized except for the person I was actually scheduled to see who said she had just come in late that day because she’d been stuck in traffic or whatever.
The experience from scheduling the appointment, and checking in with the front desk, were both subpar experiences — the front desk staff was unfriendly. The scheduler was unfriendly.
Finally — There is a lot of redundancy in the forms you have patients fill out, and on top of it a lot of that information I had given over the phone to begin with. The front desk staff also were discussing another patient’s insurance issues loudly, then summoned her up to further discuss it in a manner I found very inappropriate — not private at all. If that had been me I’d have been pretty pissed.

First visit to this office and we waited for over an hour. At no point did the staff inform us that it would be a lengthy wait. My pregnant fiancé is now very hungry and we had to cancel our afternoon appointment at another office. Bring snacks and prepare to wait if you visit this office.
Once we made it through the doors, the professional staff was fantastic.

Are you a fan of waiting? If so than this is the place for you! You wait in the waiting room, then you wait for a nurse, then you wait for the doctor. I understand that sometimes things happen and your appt gets pushed back but this happens EVERY time I’m here. Sonograms here are easily 2 hour visits. I see a different Dr each visit so no personal connection.
This review does NOT reflect Laura, the pre-​term prevention specialist. She is amazing and timely.

If I could give this facility zero stars, that would be far too many. DO NOT GO TO THIS PLACE. I went there for genetic testing… invasive, scary, nerve wrecking. I had my husband come with me for the procedure (which we scheduled with a lot of planning in advance because I myself am a medical provider with patients of my own that I had to schedule around this appt), they called me to cancel my appointment as I was walking into the building. I had to wait around for about 30 minutes for them to figure out when I would be able to be rescheduled. The results were to come in a week or so I was told. Two very stressful weeks later and still no call… I called them several times to finally get told that the lab didn’t have the results ready… maybe in another week. Another week goes by and they still don’t call me, so again I call and leave a message x2 or 3 times over…“I am sorry ma’am but I have been busy with other patients and I haven’t had time to call the lab”. This turns into 3 days later and 4 messages more… still waiting for my «genetic counselor» (words that fit losely because at least one of them has been nothing but rude) to call me back. I left a message with the office manager… but you may already know by now how efficient they are at replying to messages.
To this date… still no results… but you better believe that I have all my bills sent to me in a timely manner.
If I can get anyone to hear this warning… please don’t go there. I will refuse to go there for my 20week test. No way, no how! They are making what would otherwise be a pleasant pregnancy so so so unecessarily stressful… and they don’t seem to care.
HORRIBLE PLACE!

I am STILL sitting in the waiting room trying to have my dr appointment here. I have been waiting for over 1 hour. People have come and gone since I’ve been here. The staff has been kind, but ineffectual in getting my appointment started. If I didn’t need this doctors appointment, I would have left 30 minutes ago. The fact that a business can be run this way is absurd. Horrible experience so far. And it’s only beginning.

I’ve only been once for genetic testing but I found it to be a very pleasurable experience. It seems i will be a regular since I’m having twins! Yes, the waiting room was full but so are all doctors offices these days. It was clean and was decorated very nicely. The staff was very friendly and nice… from the receptionist to the blood tech. We saw Dr. Harstad. He was excellent! Very knowledgeable and explained everything in detail. We will request him when returning in a few weeks for the anatomy ultrasound. Can’t wait!

My OB sent me over here for my 20-​week scan because I’d had some bleeding problems.
They were running more than an hour late for a 9:30 appointment. The waiting room was clean, but very crowded.
The sonographer was very nice and the doctor who took a look was as well, but the billing is outrageous. My portion, after insurance, was nearly $ 600 for an in-​network procedure.
The sonographer in my doctor’s office is ¹⁄₆ of that.

Okay I am here right now. I just have to say that all the bad reviews this place has gotten are 100% right! There’s a lot of people here and they all look nasty, as if they didn’t shower. The floors are dirty and discusting! It’s just way to much for me to handle. I seriously feel like getting up and leaving.

I had my first appointment at Texas Perinatal today. I read the other Unilocal reviews yesterday and was very nervous after reading all of the negative reviews. However, I had a great experience there. I found the staff to be friendly and helpful — genetic counselor, nurses, ultrasound tech, and even the billing/​check out staff.
The waiting room, exam rooms, and restrooms were all very clean. The counselor, nurses, and doctor all took plenty of time to explain things and answer my questions.
There were a lot of patients there. I went through 3 different rounds (counseling, ultrasound, and blood work) and although the appointment was somewhat lengthy I did not ever feel like I was waiting a long time in between each thing.
As far as insurance and payment, I called Texas Perinatal before my appointment and asked for the insurance code for the test I wanted. I called my insurance company and made sure the test was covered and that Texas Perinatal was «in network.» Everything went as I expected when I checked out.
I am not sure why I had such a different experience than the other Unilocalers but I hope more people have an experience like I did.

Watch out for Kelli Webb. She likes to use scare tactics and threatened patients into doing whatever she wants. She is not above lying to you or your doctor either. She will even go as for as to withhold sonograms and other services if she feels you don’t deserve them!!! She is totally unprofessional when there are no other witnesses around. This woman should not be in health care, because she doesn’t care.

These people may get the job done eventually, but while i waited on pins and needles for genetic testing results, they had misplaced my husbands results and never called me. I finally had to call them and ask what his results were, and they admitted the error. Not a huge deal, but…
The staff told me the lab they used (LabCorp) was in network for BCBS, yet I got over $ 3000 in bills from LabCorp a few months after my appointments. I come to find out the doctor sent over our lab work to a subsidiary of LabCorp called Esoterix, and they are NOT in network. So I’m getting balance billed thousands.
I am NOT happy.

I would avoid if you have any other options for perinatal testing. they’re overbooked, so not only is getting an appointment a pain, you’re going to end up waiting forever when you do show up. also, we had a follow up appointment for more blood work, except they took the wrong sample or sent it to the wrong place or something so we have to go in again. And of course they call us to tell us they messed up more than a day later right before they leave the office so we have to fume about it all night. It’s not like we’re doing these tests for fun and have all the time in the world to get the results… you would think they would be tripping over their own heels trying to get us back in.

Update: My appointment was 5÷30÷12 and as of today (8÷24÷12) they still have not refunded the money they owe me. Although I KNEW I had already met my deductible for the year, they made me pay it again on the date of service, telling me I just didn’t understand. Even when I assured them that I do understand how my insurance works since I am an HR Manager, they still talked to me like I was dumb and couldn’t possibly understand. Of course I have since confirmed with my insurance and I have been trying to get my money back ever since. They are shady, elusive and basically trying to get money out of anyone with insurance since it seems the majority of their patients are on Medicaid and pay nothing. They blame everything on «corporate in Florida» and then stalled when I asked for corporate’s contact info.
Bottom line: STAY AWAY! I have since gone to Austin Perinatal Associates and they were great. The office was like a spa and the staff were friendly.

This practice may not be a good fit if you are the kind of patient who likes to ask detail questions and look up information about sonogram reports, such as what the abbreviations mean, what the numbers mean, etc.
The first ultrasound report Texas Perinatal Group did on my baby included an abnormal measurement that looked illogical to me, but that the doctor hadn’t mentioned. At my second appointment, when I asked the technician if it would be possible to re-​do that one measurement, she asked «do you do this for a living?» and warned me «unless you have training as a sonographer, I would not get involved. If the doctor has a concern, he will tell you.» When baby was born several days later, the ultrasound measurement turned out to be inaccurate by 3 centimeters, as I had suspected.
Sonography is not a perfect science, of course. The «if we have a concern, we will tell you, otherwise please don’t get involved» approach may be comforting for patients who prefer not knowing potential issues that could turn out to be no problem at all, or patients who aren’t especially interested in medical jargon. For a patient who is interested in knowing more about medical terminology and procedure, this practice may not be the right fit.

I was pleasantly surprised by my visit here, which is what compelled me to write the review. This was my second time using them (second kid) and I just followed my ob’s orders and marched over there. I had heard from some friends who had used a private doctor that I might want to use him, but I just never got around to it. And to be honest, I was not impressed in the waiting room with the ambience or anything :) — but when I got into the back –I was thoroughly impressed with the professionalism and friendliness of my ultrasound tech, and more importantly the doctor! He answered all my questions incredibly thoroughly and patiently and did not talk down to me. Even the blood draw tech was super-​friendly.

These guys are rotten to the core. Billed us for nearly $ 1000 in services, and then turned around and billed my insurance for the same amount. Completely lied about my insurance company requiring them to bill me the total amount. I ended up having to sue them, even after their sleazy billing guy promised that I’d get a refund «a couple of days» after they got payment. These guys also lied about having contacted my insurance company to verify the appropriate billing practice. My insurance company records all calls and showed me that Texas Perinatal had never called until well after they knew I was on to them.
We overheard other customers getting the same sham treatment while we were there, so do yourself a favor and stay away.
FYI, the company is not local – it’s actually a Florida-​based enterprise with tentacles throughout the country.
I would acknowledge that the doctor we saw there seemed just fine. It’s the company employing the doctors that’s sick.