Texas Custom Boots

Noël has done a great job of customizing the existing boots to better fit my husband’s unique feet, repairing and cleaning our boots and of course, providing new opportunities for us to buy more vintage boots!
Ok, it was actually a Cinderella moment the last time I was in Noël’s shop picking up some repairs. The gorgeous pair of boots on the rack were calling my name. They were small and narrow, not likely to fit many feet. So I had to try them on. They were custom designed for someone else, I put my foot into the boot and it was honestly like they were custom made for MY FEET! So, of course, when that happens, you have to immediately buy them. It is like some sort of fate. so now I am the proud owner of some of the most beautiful custom boots I would have never had made! What a delight! Every time I wear them, at least two people want to know how to get them.

Noël is extremely personable and friendly. Cant imagine going to another place for boots or repair.

Noël is very friendly and always makes my old boots look like new. He has worked on several pair for me that I would have otherwise thrown out. His work is worth every penny and then some.

I have to say, I was extremely disappointed. I brought a pair of boots here after reading such great reviews about this place! Noël told me it would take him 2weeks to sew the inner lining of one of my boots! It ended up taking over a month before I got my boot back… Not just that every time I called to check on the progress, no one answered OR ever called me back, so a few days later I would just top by the shop each time to hear they still weren’t done! When they finally were… I was livid. I could have sown them better than that.

They did a grate job on my boots, I think it was a bit expensive for the repair but I am happy with the outcome, the had ready the next day in the morning.

Noël helped my husband with our daughters boots when he dropped them off on Thursday morning. Our daughter is a student at UT and wore them frequently to school events and game day. He had them ready to be picked up on Saturday since we were returning home in Sunday. He replaced the heels and repaired cuts in the leather. He made them look like new for a reasonable price.

Noël at Texas Custom Boots does phenomenal work — simple as that. He rebuilt the heels, added a bit of extra toe protection, and reconditioned the leather on my very well-​worn Lucchese boots. They’re quite literally like new again — the quality of work can’t be overstated.
Hope to be a customer at Texas Custom Boots for a long time, and one day add my name to the long waitlist for a custom pair.

Great folks here at Texas Custom Boots. They do have credit card transactions now. A previous review said cash/​check only. I really liked talking to the staff about how you determine the quality of boots. The staff made sure I understood what was needed to repair my boots and made suggestions on how to care for them in the future.

Took my Dan Posts in with the bottom soles worn and torn. They did a great job, cleaned them up with all the nicks and scratches I had. Maybe too new because they are a bit tight and I will need to wear them to stretch them out again. Quick work. No nonsense. Will be on my short list for future repairs. Also picked up a black pair of sharkakins from the wall of boot they have for sale.

These guys are fantastic!
I had a 24 hour window after a business trip to NYC where I beat the life out of my boots from all of my walking and had another trip to Chicago for the holidays. I was SURE these guys would turn me down when I walked in asking for my boots to be fixed in time before my flight.
They didn’t bat an eye, 30 bucks, and picked them up on my way to the airport the next day. My boots look brand new and it was beyond reasonable of a price.
They couldn’t have been nicer!

Were able to remove massive oil stains out of my cowboy boots that other places assured me were unfixable for only $ 50. Very helpful staff, and great work.

Noël is the man! He knows his stuff and takes care of his customers. I’ll never take my boots anywhere else. He’s a master at his craft. Highly recommended.

I’ve been using Texas Custom Boots to resole and repair my boots for at least 15 years. I bought one pair of used boots from him to add to my collection and they have become my favorite. I know he has resoled one pair at least 4 times.
Noël is always friendly and usually remembers me even though he only sees me once or twice a year!
I used Austin Shoe hospital once before I found Texas Custom Boots and wound up with a 4 inch cut on the sole of my foot from a misplaced nail and they refused to even fix the boots, or acknowledge that I was physically hurt.
Texas Custom Boots does fantastic work and my boots always look like new when I pick them up.
It does take them time to complete work, but his estimates of time are usually accurate, they just have that much work, which is a statement!

Sent them an email on pricing, and they didn’t respond.

I brought my duty boots in to get a repair and wanted to get a parade gloss done. He said it would be a hassle to put on a parade gloss and didn’t want to do it… Poor customer service. Settled for a quick clean. On the repair they put some type of glue that completely deformed the boot and gave me a half ass answer saying hey I fixed it you want it perfect send it to the factory. It looks worse now then it did before… Never going back.

I can’t say enough positive things about Noël and his team at Texas Custom Boots.
I borrowed my sister’s $ 400 UT Student Government Boots to go to the BYU game in Provo… at which I was caught in a torrential mountain downpour. Literally soaked all the way through all of my clothes including my sister’s fancy boots. I was sure they were ruined as water was squeegying (yes, that’s the official term) out of the top of the toe of the boots. They were absolutely waterlogged and certainly ruined.
Enter Noël and TCB. I took the soaked then dried and at this point, defunct UT boots in along with my handmade rattlesnake Lucchese boots that needed some love. While the repair took longer than expected due to the amount of work that had to go into repairing the boots (I found out that mold had actually formed in the boots after only one week), I could not have been happier with the results. Noël had to presoak them, reshape them to fit, then recondition them. They are better than new. My rattlesnakes came out beautiful as well with all the scales conditioned and smoothed down.
Noël took the time to affectively communicate as the repair was ongoing (he even texted me as that’s easier for me), and then when I arrived to pick them up, he took the time to show me all they had done, plus go over care for all my boots (yeaaaah, I’ve got 15 pairs. Some call it a sickness, I call it being Texan). He also gave me recommendations on how to store them.
When all was said and done, he SAVED the boots for only $ 100. I am THRILLED with the results.
I can honestly say that this is the ONLY place I will take any of my boots for repair or custom fitting from here on out. Thanks for saving my ass on these boots, Noël, and restoring them to their former glory.
Austin original and Austin proud.

Texas Custom Boots is a fine place to find a great pair of boots. Noël and the craftsmen he employs do some amazing work. This a friendly local business. If you are a rock star or want to look like one. I have taken many clients and friends to TCB. Everyone has been treated great. They also offer used and vintage boots. Noël knows boots that is for sure. If you need boots or repair this is the place. A lot of famous people have passed through the door. The walls are covered with their praises. Any place that is good enough for Robert Plant is good enough for me.

Great place to get your boots fixed. Noah was very helpful and very nice. Always available, as I was schedule dysfunctional — he did a great job and my favorite boots in the whole world were looking good once again. I’ve had these over 10 years and he really made them look nice. Thanks so much

The folks at Texas Custom Boots are friendly and welcoming. I walked into their shop close to tears after another book shop wouldn’t let me even try a pair of boots on, saying that they didn’t have any that would come close to fitting me.
Noël at TCB spent about an hour with me, pulling a selection from his extensive inventory. He was very fair about the price of the boots and the customizations he made to them (making the heel a bit higher and repairing some minor damage to the toe). I wear the boots almost daily now and think fondly of my experience with Noël and Texas Custom Boots!

I have no doubt they do great work on boots, but their customer service leaves so much to be desired, I left without getting the work I needed done. I left my boots there for over three weeks, with two promises from them to call me. I never received a call. I decided to pick up my boots, and still had to stand in the waiting area for a solid five minutes before anyone acknowledged me, including the two fellows with whom I made eye contact when I walked in.
Perhaps their real strength (and income) is creating custom boots. Perhaps they offer other services only as a courtesy. Still, I know that good customer service is easier in the long run than poor customer service. If you say you’ll call, call. If you know you’re going to be closed for two weeks over the holidays, tell your customers that. I wouldn’t have minded waiting three weeks or even longer, had I known beforehand that was the deal. But the lack of communication was so avoidable and so frustrating, I won’t be going back.