Tech Ridge Vision

I’ve been to this I optometrist office for couple years now. They have a really great staff and the doctor that I saw was amazing. He really explain things to me in a way that I could understand about My eye health.

Dr. Carroll was genial and helpful, explaining everything clearly and in detail.

I wish I could give this place 10 stars! My doctor was Dr. Carroll. I was beyond blown away with every aspect of my experience here. Let me start from the beginning. In the middle of the night my cat accidentally scratched my eye. I could tell something was wrong and I knew I needed to see an eye doctor ASAP. I called this office at 8:30 am, basically as soon as they opened, and told them what was going on. They said they could see me as early as 9:30! Not only a same day appointment but an early one too! Thank god because my eye was really hurting. I got there about 20 min late because the highway was closed and they still saw me right away. I sat down to fill out the paperwork and the woman working the front could tell the sunny waiting room was hurting my eye so she brought me back to sit in a darker room. I thought that was so considerate of her. And before I could even finish my paper work the doctor was in to see me. Dr. Carroll was awesome. Probably the best eye doctor I’ve ever been to. He quickly put some numbing drops in my eye to help with the pain, and got started right away. He took a picture of my eye and showed me where my cat had scratched it (ouch!!) I thought the picture of my scratched eye was pretty cool and I wanted to take a pic with my phone, but I knew it wouldn’t turn out that well, so Dr. Carroll offered to email it to me so it would be better quality! Yay! Then the woman helping him (I wish I had gotten her name because she was awesome too) put a contact patch on my eye to keep it safe. She put the contact in so gracefully! I was totally impressed because she made it seem so easy. Then it was time to check out. I was a little worried all this was going to cost an arm and a leg — but it was very affordable. I ended up paying around $ 150 for everything. I think that’s very reasonable since I don’t have insurance. And they helped me out even further by giving me some samples of my eye antibiotics instead of having me pay a crazy amount ($ 100+!!!) at Walgreens for the prescription. So awesome they saved me that money, I can’t say thank you enough!!! Everything about this place is pleasant. I am really blown away at how much they helped me and how quickly everything happened. I feel like the people working here genuinely cared about my scratched eye and getting me help quickly. I can’t say enough good things. This is my new eye care spot for sure.

This place is great. The office runs very well as compared to many doctor/optometrist’s offices I have been to. The lady in the front office (I believe Tara was her name) was very helpful. I had just recently switched to a different vision insurance plan and we had a few issues accessing my information but she was very patient and got everything sorted out. They were very prompt to get me into the exam room once all of that was done. Dr. Carroll really made my visit here a wonderful experience. I am a fairly complicated patient in that the prescriptions between my two eyes are VERY different. This makes it difficult for me to see well with glasses,. Therefore, I wear contacts. I’ve been to several different optometrists in the past without great results but Dr. Carroll did a great job. He took his time doing my exam and explained everything to me very thoroughly (which I had never experienced with an optometrist before). My vision now is better than it has ever been. He got my prescription perfect and took the time to make sure the lens he put me in was comfortable. He even took the time to show me the difference between my vision with my previous prescription and the prescription he has me in now. On top of that they ordered my contacts and I expected to have to wait a week or so for them to come in (that has always been my experience before) but I got a call the morning after my exam saying they were ready for pick up. He will definitely be my go to from now on. I really can’t say enough nice things about everyone in this office.

Don’t pay attention to the low rating posts because of Dr. Wolf. He’s no longer there and was replaced by Dr. Carroll who is wonderful. I have been going to a different place for years and a year ago decided to try contacts. I am a difficult fit for contacts because I have better than perfect far vision but poor close up. (Presbiopia) As hard as they tried they couldn’t get it right. After searching for alternative types of contacts, Tech Ridge came up as a preferred choice for this brand (Duette) which is half hard and half soft contact. I called and they got me in and Dr. Carroll greeted me and right away asked me how long I had been pre-​diabetic. Wow, how did he know that? Must have been from my list of meds. He then explained to me the importance of eye health, what diabetes does to the eyes and how. He did a complete exam and used some of the coolest machines I had ever seen. He offered up some suggestions and even had me try on a pair of Duettes and an RGP lens since that was why I was there. He said he wanted me to experience the way they feel. First we tried a different pair of soft lenses that were far better than my old prescription but we decided to go ahead and try the duettes. We are still working on perfecting them, but I have never met a more thorough and patient eye doctor. He first told me I would be a difficult fit because of my perfect distance vision but he didn’t care how many visits it would take. I had the pleasure of meeting Dr. Kitchen for the first time today, he came in and offered up some of his opinions. They are very good (they should be, they both have a Doctorate in Optometry) So as far as I am concerned this is as goo as it gets. Not to mention the rest of the staff are really nice and helpful too. I guarantee you will know more about your eyes than you ever knew before!

I had my first appointment with Dr. Carroll, today. This was by far the best experience I’ve ever had at an eye exam. He took time to answer questions and at no point did he seem rushed. His office staff was friendly and Dr. Carroll was personable and pleasant. I left there feeling confidant that I chose an excellent doctor to manage my eye care.

I have been going to Tech Ridge Vision for three years. This is the first time I had Dr. Carroll examine me. I really enjoyed the way he explained things to me and his kind behavior. He threw in a few jokes to ease my nerves and make me feel comfortable. In all my years of going to an optometrist I had never had such a pleasant visit. Also Valerie will find the perfect frames!

Both of us had appointments with Dr. Carroll… very friendly, and professional. The staff was friendly and informative. This looks to be our new go to guy for eye care…

Never going back. Dr. Wolf (who is no longer with the practice) was condescending, awkward, and rude when I went in January. I simply made an appointment for an annual checkup to renew my prescription for contacts. But he put me through several unnecessary tests that didn’t reveal any new information about my eyes. He pushed me to try several ‘new’ brands of contacts that he assured me would be better than my current Acuvue Oaysis, but I didn’t like any of them. He failed to inspect me in the new prescription before giving it to me (I was sort of relieved not to have to go back). Now I find out that the prescription is not right, after I already ordered and paid for 8 boxes of contacts.
They (front office) gave me crap for not reporting this sooner and almost tried to charge me for a re-​check, but I refused to pay for their mistake.
When I went back in, Dr. Kitchen did the re-​check, and not only tried to blame me several times (for things I didn’t do), but then gave me a guilt trip about coming in for an exam with ‘old’ contacts, explaining that this leads to mis-​guided diagnoses and incorrect prescriptions. So… in essence, he was telling me it was MY fault that Dr. Wolf changed my prescription, even though the office were to blame for not requiring a re-​check before finalizing the numbers.
Why can’t doctors ever admit they are wrong? Take responsibility!

My whole family went here a couple of years ago when we first came to Austin and never again. We just wanted updated glasses and contacts prescriptions. They ended up charging my husband over $ 1,000 for a standard glasses exam and new glasses and my child $ 700 for new contacts. They billed our medical insurance for our medical condition — Myopia. Yes, we know. We’ve had myopia (near-​sightedness) for several decades now. What a total rip off.
We now go to Dr. Ho at Vision Quest, next to Costco Gateway. She’s a no nonsense optometrist who charges $ 90-​$ 100 per exam. Her glasses and contacts prescriptions work better than Tech Ridge’s.

My fiancé and I are both patients here. The front desk is always helpful although they’re not always super cheery like other offices. As long as they’re nice and helpful, that’s good for me. Dr. Wolf is very knowledgeable and I feel is very fair when it comes to trying natural solutions to issues (i.e. letting the eyes rest with no contacts for a couple of weeks) rather than shelling out tons of prescriptions. He makes me feel comfortable during my exams and listens to any issues I’m having. You can tell that he is passionate about the safety of our eyes and making sure we are taking care of them. That’s what he’s there for right?! The assistants are also pleasant and make me feel comfortable as well. I also like that the office is always clean and they will re-​sterilize any machine you are about to use right in front of you so you know it’s clean. The reason I took off one star is because on my previous visit, somehow the doctor wasn’t alerted (or didn’t hear/​see the alert) that I had arrived for my appointment and I ended up waiting for about 30 minutes before someone finally went to see what the hold up was. Especially since their hours are basic business hours during the week, I didn’t have much time to sit just in a waiting room during my lunch break. But, I think that kink got worked out though. All in all, I like my eye doctor and the office.

I was referred here by another health care professional. I have had some serious eye problems going on for the last month or so, and I knew I needed to get it checked out immediately, so I called and made a same day appointment.
While Tech Ridge Vision was very accommodating in getting me an appointment, and the front desk people were nice, the eye doctor was not. He was very brusque, and got a little mean about wearing my contacts when my eyes were red/​watery. I know I shouldn’t have done that, but as I explained to him, I didn’t have a choice because I needed to drive places and I couldn’t have done that in my glasses. He also acted surprised that I didn’t have a pair of prescription sunglasses for «times like this.» Since this is the only time I’ve ever had a problem with my eyes, I was surprised that he didn’t understand why I wouldn’t drop serious money on a prescription pair of sunglasses when I’d never use them.
The eye doctor I saw also prescribed me some eye drops, which 3 different pharmacies didn’t have. I got my prescription on Friday, and I have to wait for Monday for a pharmacy to order them; apparently they are very new, and no one has them in stock. While I appreciate having an updated drug, the fact that I have to wait 3 days for something while my eyes are burning holes in my head doesn’t seem like the best course of action.
Overall, the doctor was fairly rude and prescribed me medication that has to be specially ordered. I don’t think he’s an incompetent doctor, but his bedside manner is terrible. However, the office staff were super nice and friendly, and very accommodating with getting me in for an emergency appointment.
Update:
Okay, so I went back for a second appointment and the eye doctor was a lot nicer this time, and much more pleasant to be around. He even apologized for harping on not wearing my contacts when my eyes hurt, which made me think he probably read my review! Anyway, he was a lot nicer, and made sure to schedule one more appointment to check up on my eyes again, which I appreciate. Based on the two times I’ve been there, I’m happy with the quality of care I’m getting from Tech Ridge Vision. The second visit was definitely nicer than the first.

Pretty unhappy with my experience here. I brought my young son here for an exam. The doctor seemed unsure and inexperienced. He gave us one prescription, and then when I called three days later for clarification, he claimed it was wrong. Then he said he had to check on it. After several conversations, I never got a complete answer. He didn’t call me back.