T-Mobile

Went to get a new screen protector a couple of weeks back because my old one was dirty so I got the zagg one and the tmobile rep installed it for me but it was rather sticky but he told me it won’t be sticky anymore as time goes by, 3 months later and it’s still sticky, collects dirt and pieces of hair and really hard to swipe my phone, so I had enough and took it out, turns out he installed the wrong side because the opposite side of the screen protector was completely smooth. Moron

They actually close at 8:00pm so they should try put they hour accurate and don’t confuse costumers!!!

Totally great service with no wait this girl had her team in check, got what I needed and a an upgrade. Thanks a lot Alex.

Do not go to this Tmobile store. The WORST service I have ever received at any tmobile location.
I came in to get my contacts transferred from my old device to my new device. I ended up waiting for an hour just to talk to someone, then I was told they were incapable of doing what I asked, (even after I had called to make sure this was possible).
To top it off, they kept my old sim card after I repeatedly told them I needed it back. Now I’ve lost all my old messages and still have no contacts replaced.
Worst experience at tmobile ever.

Never ever EVER use T-​Mobile for anything. If you are under contract and on a plan it’s true that they have okay customer service and can be helpful. But I switched recently to their month-​to-​month plan where you pay as you go and it was an entirely different story.
First of all, say goodbye to the friendly English-​speaking non-​robots who are anxious to take care of you. Those people are gone. Now you get to speak to Guatemala or something and they only know how to re-​route you to a robot who doesn’t know how to help you. Ask to speak to a supervisor? Plan on getting disconnected after the idiot is rude to you for awhile. Or, again, re-​routed to a robot. I can’t call the regular T-​mobile line for help because my phone number is automatically routed to the pay-​as-​you-​go, so I can’t make any complaints to someone who would actually care. There is no such thing as customer service if you are on one of these plans. Because of this, I think T-​Mobile as an entity is horrible. No decent company treats half of its customers as lower-​importance, lower class, less deserving.
I don’t care how much I pay with another company any more. I will pay it and be glad to do so because my money WILL NO LONGER BE SENT TO T-​MOBILE. That company will never again profit off me. If this rant was not descriptive enough, by all means use their pay-​as-​you-​go, no-​contract phone plan and be my guest at adding your edits to this. You will hate it and they will not do anything to make you hate it less. In fact, if you don’t break your phone in two after talking at them with absolutely no effect or problem solved, you will be deserving of a standing ovation. If you want to be unhappy, un-​cared for, and highly unsatisfied with not a single ounce of recourse, by all means choose T-​Mobile. If you don’t need your own empirical evidence in order to learn by example, please move on right now to one of the many other companies who understand good business practice and will actually treat you as you deserve to be treated as a paying customer. Never ever waste your money on this company. They will not treat you right, and they will never apologize for being incompetent idiots. They like to be incompetent idiots. It completes them. Good for them, but stay away.

This is my first review of any sort and it comes out of recent frustration from T-​mobile. I have only been with 1 cell phone company since I started using a cell phone, its been over 10 years and I recently planned a trip around the country (the US) and upgraded from a regular phone to a «AMAZE» Android. The only problem is, there’s nothing amazing about the phone. I upgraded because I needed a phone I could count on for everything, which most Androids can do, but this one is far from it. I got the phone in late October, and I have already had 3 of them sent to me because of malfunctions and now I cant get a new phone (4^th) because I have had to many sent and the problem is no longer there’s???
I am currently in Austin (SXSW) doing business, and this phone has dropped so many calls; which I was told is because it goes into sleep mode” which is weird when your still using it. It doesn’t receive %40 of the text until hours later after I have already met with my friends/​contacts and they ask me why it took so long to get back to them; when half the time I am yet to receive their text period. As mentioned I am on a road trip and you can’t go through tech support unless your on another line which I hardly will be since i’m drive alone, and when i did let them know when i’d be with someone and they set up a «call back» I never got the call back which made me call them 2 days later to let them finally hear my frustration.
I asked if I could get the Galaxy sent to me instead of a 4^th. yes 4^th Amaze, they said no unless I pay $ 488 (the phones $ 590) mine was $ 550 or so, not sure how that works. I would simply have to get the Amaze once again only to sell it at full cost and pay the $ 80, or I have the option of going through my insurance to pay $ 150 which is ridiculous when you’ve been with a company for so long. Not to mention I was under no contact for the previous 3 years waiting for a phone I really wanted only to have this happen. They can count on 1 less customer October 14^th, 2013! This review is for T-​mobile (not this location)!

My favorite of the tmobile stores, they are so nice there and I always leave there satisfied. I have gone to others and the customer service is not quite the same…