Supercuts

I have never used Unilocal before, and I never cared for it, but I’m pretty upset. I just left Supercuts on Riverside and my hair looks like crap… I asked for the most simple thing. I just wanted my hair straightened with a flat iron and my ends trimmed. That it. I’m not going to say who did my hair because she was very kind, but she wasn’t very good at doing my hair. I’m not sure if she was tired or lazy… But my hair looks like she just went through it in a rush. It is super puffy (before I even left) and it just looks like crap. I could have did my own hair. I wanted it done because I wanted it to look nice without putting in the work. Seriously. Every time I straightened my hair it looks amazing, but I didn’t want the hassle so I PAID $ 30… Never going here again. Good people, fast service, but NOT good with hair!

Don’t go here if you have long hair, the short Hispanic woman with glasses will cut it all off even after you politely, in good faith, and with a cheery smile tell her not to do that, she doesn’t care what you say, she will just cut it all off to make you look like every other guy that comes in there to get a buzzcut.
I had grown my hair for more than 6 months, it looked great, I was really happy with it, I just wanted a trim, so I went to Supercuts, against the advice of two friends (it was just so conveniently located). They said the stylists there would butcher my hair, that they only know how to cut the hair of day laborers (their words, not mine). I thought they were being insensitive, so I decided to give Supercuts a chance and went anyways.
This is what I told the lady: «I’ve been growing my hair, I really like it, just take 1» to 1.5″ off, that’s all. She said «okay,» and then asked me if I wanted the hair to be long enough to go behind the ear or short enough to not go behind the ear. I said, «Oh, I just want you to take like 1» to 1.5″ inches off, that’s all. She said «okay.»
Then she started cutting and just kept cutting and cutting, and finally, she used the trimmer machine to cut off all the hair on the back.
I paid to get my hair butchered.
I asked her, politely, why she had just done what I asked her not to do. She said, «You don’t want a mullet.»
I didn’t have a mullet. I had long hair that was even all over that I would get tons of compliments on all the time. It was like Michiel Huisman’s hair, to give an exact example. So, I only had a mullet at the END because she gave me one when she cut off all my hair everywhere else, doing the exact opposite of what I told her to do, and making me look like I just got back from boot camp.
I’m not sure what the name of the lady that cut my hair was, she’s an older Hispanic lady, but I’m just really sad that I gave a place like this a chance, after being told by two friends not to, in good faith…
Oh well, you live and you learn, don’t go to Supercuts, and definitely don’t let the short Hispanic lady get within ten feet of your hair.
What I don’t get is why she even asked me what I wanted to do with my hair? If she was going to do whatever she wanted and cut it all off anyways, why didn’t she at least warn me and say, «Look, before I start cutting, I want you to know that I do whatever I want, it doesn’t matter what you ask for, do you understand?» If she’d done that, I could have at least left politely, instead, she asked me what I wanted, and I gave her an answer, then clarified once more after her question, so I naturally thought that she would do what I asked for, take an inch to an inch and a half off of my hair. Instead, after placing my trust in her, I looked down and saw all the 3 or 4 inch hairs all over the place, and at that point, it was too late.
My mom is a stylist, I told her what happened and she said that’s horrible and that I shouldn’t have paid the lady. She says that if a client does not give permission for the stylist to start buzz-​cutting with the machine, that the stylist should not do that. She said stylists like her give other stylists a bad name with their heavy-​handed, sloppy antics. She also said this is actually pretty common at Supercuts, that you have to say what you want, then have the person repeat it back to you twice, and if they give you the impression that they understood you, then go ahead, but that if they give you the impression they are just repeating without understanding, even if it’s very simple (like take 1 to 1.5 inches off), to get up and go somewhere else, to make sure they aren’t like this woman.
So yeah, if you’re a nice person, don’t come to this place, you would probably have to repeat your instructions to this lady 4 or five times (I only made it clear twice) to get her to snap out of her state, and at that point, it’s just not worth it, I prefer being polite to people, so I just will never come here again, and I wanted to warn everyone about this woman.
Never again, learned my lesson.

Minerva is a wonderful hairstylist! My choice for bald-​fades or other styles. Her exemplary skills surpass my expectations. The store’s hairstylist are Polite and very curtious.

Quick service waited maybe 10 mins before being helped. The girl gave me the exact haircut I wanted and carried on a nice conversation with me.

I have been here several times. It’s sometimes good, sometimes just okay. Today, I think the lady’s name was Angela — She did a fantastic job on my hair. One of the best haircuts I’ve gotten in a while. Think I’ll go back and request her next time I go!

I just moved to Austin and I needed a haircut! I researched a few places nearby who listed a women’s haircut starting at $ 40…What? I just need a cut, I didn’t even need a shampoo. I checked in online at Supercuts E Riverside Dr. so I wouldn’t have to wait. I knew I wanted a few inches off, but didn’t know how many. My hair was very long and I’m always scared to get more than a trim, but I pointed to a spot a little below my shoulders and told the woman I wanted layers too. I was scared! But it came out looking great! My hair feels healthy and fresh. And the cut was only $ 15 :) I will return

Thank you jacob for your great service, I will be back, awesome place and great stylist

This Supercuts location is one of the better ones I have been too. Staff is friendly, and efficient. You know what to expect when you go to Supercuts and this place is a cut above.

Georgetta is great. She listens and makes sure to cut your hair the way you want it. The place has been updated and is very clean. Will definitely make this my Supercuts!

I have been needing a haircut for about six months. I am cheap and lazy and it’s getting so hard just to find somebody who will cut your hair.
No I don’t want a scalp massage. I don’t need champagne or wine or the latest gossip. I don’t need a waxing, well maybe ‘don’t want’ is more accurate, and I don’t want to try any of your products.
I just wanted a haircut! And I didn’t want to have to finance it at 29.99%.
Finally, after two attempts at cutting my own hair, I decided to pay to get it cut. I went to Supercuts on East Riverside and I could not be happier. Mary sat me down as soon as I walked in the door and she cut my hair in about 15 minutes. I have spent a lot of money on my hair on at least two occasions in my adult life and, I can honestly say, I see no difference in the triple digit haircut against this low double-​digit haircut.
I am a very happy customer and I will be back. That might not sound like high praise but for somebody who has not had a haircut in… going on two years because I hate spending a lot on a mediocre experience, believe me, it is.

Been here about 5 times now and satisfied each and every time. The price is right, people are friendly and nice, and they do a really nice job.

Georgetta did a great job with my short mens haircut. I am very particular about my cut and I was impressed by Georgetta.

I want to say thanks to Minerva. I brought my daughter by in the middle of the day. And she was tired, cranky and had no intention of sitting in that chair. I was ready to leave, but Minerva was understanding and took control of the situation. She worked with my daughter and got the job done. Most people in a busy shop full of customers would have dismissed us. This lady is an asset to your company. I will be returning based off of this experience alone.

Sara and Angela are AMAZING. Mary seems good at mens hair but my hair looked choppy and like a bowl last time I went. Saras fixed my hair seversl times and always makes sure I leave looking great!

i got a good haircut. satisfied

Georgetta cut my son’s hair. She was brisk and professional and did a good job. He’s a little picky and was pleased. The place was clean. I will definitely return.

Very fast and very friendly staff. Decent priced haircuts. Great place if you aren’t sure where to go.

I didn’t catch the girls name, but geez I felt like she was stabbing me with the comb! And she was going so fast I thought she was going to turn into a tornado, call me crazy but I like to enjoy my haircuts.

I highly recommend Jacob for a mens hair cut. I’ve been coming to him for several months now and always does a fantastic job :)

Jacob does an excellent job and makes good conversation.