Staybridge Suites Austin Airport

My family and I visited this Staybridge in Austin, Tx for the first time this weekend. This place is awesome. The hotel was very clean. The price for the rooms was good. The service was outstanding from the time I called in to get information the service exceeded my expectations. We arrived to check in and were greeted by Mrs. Nora Morales and Mrs. Haley Shugart. Both were very nice and went out of their way to make sure they helped me. Mrs. Shugart recommended several places to visit and we were not disappointed. The next day Mrs. Liz from the front desk and Mrs Alejandra Alfaro continued with the high level of service. Breakfast was great and Mrs. Nancy who prepared our breakfast was friendly and helpful. This hotel far exceeded what I expected. We will definitely be staying here again on our next visit.

Really friendly staff. Comfy room. Great price and location to the airport. Gina at the front desk was really accommodating. Will stay there again.

I have stayed here twice. It is basically an average hotel. No frills. Nothing fancy. The hotel provides your basic needs. Some of the front counter personnel are nice, some are just there. Haven’t had the opportunity to try out their breakfast or reception hour due to long hours at work. One of my colleagues did try to get cereal but was shooed away by a male worker because it is not 6 am yet. Whatever. Thank god for Starbucks close by so we can have some type of breakfast. There are limited food options around the hotel but it is very convenient to the airport.
The star redeeming quality of this hotel is Olivia. We love Olivia. She welcomed all of us like welcoming her own family to her own home. She made sure we had our caffeine fix. She ensured that we got to our workplace on time and made note of what time we need to be picked up. The time we were there, it was raining hard. Olivia made sure we stayed dry. When she found out that we don’t even have the opportunity to have an early meal, she packed us some apples and bananas. Olivia is family and we look forward to seeing her on our next visit.
This review is a few months overdue. But hey, better late than never. Because of Olivia’s wonderful service, I only docked away one star.

«Home away from Home»
If you are looking for that down home warm and comfortable place to stay… this is it. The service is great from check in to check out. The rooms are comfortable and homey. We stay here often for business in the two bedroom suite… its a two bedroom apartment with a bathroom and tvs in each bedroom… two queens in one of the bedrooms an a TV in the main living room… check the pics on the website… nothing is retouched the rooms are as nice as the pics. The friendly staff make the difference here… you can tell they enjoy their work and that great attitude gets passed onto the guests… great job Alejandra, Haley and team!

Well I just checked in and have a few things to note!
They were GREAT at getting us checked in early! They noticed I had a newborn and talked through all the standard stuff really fast!
I went to go run our dishes through the dish washer and found DISGUSTING DIRTY DISHES in there all ready! I was going to go ahead and clean them but the dishwasher is BROKEN! My husband went down to complain and they gave him some rewards points!!!
When I moved the bed side table to put my sons bed next to ours, I saw a terrible stain on the bed skirt!
We went to complain again, they’re talking with their manager! Let’s hope this gets resolved!

RUN AS FAST AS YOU CAN FAR AWAY. There are better hotel by the airport to stay at. The building is old, the pool area is not kept up daily. It was very clear the breakfast was microwavable, they didn’t even try to make it not look as such. The food selection was mediocre. The room we stayed in did not have a pull out sofa which we needed and the sofa was ran down. The towels smelled of a man’s cologne, it wasn’t a bad smell but I shouldn’t have fresh towels that smell like something other than fabric softener and dryer sheets. The cable was limited and there isn’t a channel guide on the network to tell you what is coming on, all there is was an HBO schedule. You don’t know who the provider is and can’t even look up the channel line up on the web. The front desk was nothing special and will not go the extra mile. They charged my card twice! Considering, rooms are 150 at least a night and you charge my card twice then say it will fall off in up to seven business days. HAVE YOU GONE MAD?! Let me stay at your establishment and tell you I will pay you for your room in up to seven business days and watch you put me out or call the cops. Wi-​fi WAS THE WORST. Half the time there I could not get on. No one in my party could stay on because the signal was so weak we kept getting knocked off if we got on at all. But you pay for all this in your booking fee for the cost of a room and they can’t even make sure everything is up to par. If this wasn’t by the airport I don’t think they would have customers that didn’t use a free night of points. Please do not stay here. I SAID PLEASE DO NOT STAY HERE. There are other Staybridges in ATX if you must have a Staybridge but other than that go to another hotel chain. I stayed an extra day in ATX and trust me I checked out this hotel and into another one for the one day.

Very accommodating and helpful staff. They met every request we made and were positive and friendly throughout our stay. We stayed over July 4^th weekend, and they had directions to the concert we were attending printed out prior to our arrival. Nice room, great breakfast, overall excellent quality for a reasonable price.

I travel for work and love that I can’t hear the folks above me walking around! Can’t beat the very quiet, almost soundproof, rooms. Staff is very friendly making it a very relaxed atmosphere. The only downfall is folks complain about the ‘noise’ from the courtyard. This place is on the side of the hwy, 3 miles from the airport and there is construction next door. All of which I personally could not hear, BUT, somehow others complain that you are talking in the courtyard after 9 pm and you are told to leave. Security even said they didn’t think it was loud but they had to comply… I have had many fun filled nights in courtyards at other hotels w/​no complaints.

Love this property! Free airport shuttle (Olivia, the driver knows a thing or two about hospitality!), breakfast, awesome grill and pool area, and happy hour/​food are offered complimentary 3 nights of the week. The rooms are spacious and having a full size fridge is always nice when traveling. The front desk/​sales staff is great and very accommodating! The only negative I would say is that if you don’t have a car you might feel somewhat «stuck.» But, downtown/​6^th street area is only about a $ 12-​$ 15 cab ride away.

The location is convenient a few minutes from the airport and — for the most part — I had an enjoyable experience. The check-​in was fast, the room was clean, and I got a good noise-​free night’s sleep.
However, there were a few things that were just not up to normal expectations —
1) The internet service was HORRIBLE. It took forever to connect, kept dropping out, and even when it was connected was very, very slow. As a business hotel, fast and reliable internet has become as important as hot water.
2) The hotel appears to be placed on a postage sized lot. There is no place to park while you check-​in. Very limited parking field in front of the property and side entrances are very inconvenient to where parking is located. Once inside, elevators are inconvenient to the side entrances. Parking lot is not striped well — you aren’t really sure where you can and can’t park.
3) I know this is isolated to my specific room, but my all-​time pet peeve for hotel rooms is when they don’t make sure that the drain in the tub flows properly. The drain in my room may have been the slowest drain I have ever seen. If they are cleaning the tub properly — how can they not know this? I hate standing in ankle deep dirty water while I am taking a shower — GROSS!!!

Being a Platinum Priority Club Member we used our IHG rewards to visit during Spring Break, upon our check-​in we were upgraded to a 2 Rm/​3 beds, sofa sleeper. Room was very spacious and accomadating, loved that my kids were able to share a room together each having their own bed, which were very comfortable.
Kitchen area was perfect with a small round table and 4 chairs (not bar height either) Complimentary Breakfast, as well as their Dinner was pretty tasty. Although it was still a little too cool for the pool the boys occupied their time on the b-​ball court. The staff were very friendly and made our stay great. Would definitely recommend to others!

This was an excellent place to stay in Austin! Large room with a small kitchen. Very clean! Would stay again!

Housekeeping did a terrible job cleaning and maintaining the room. Several times I spoke directly to Housekeeping staff about issues with the cleanliness of the room but they didn’t understand or speak English.
The Front desk staff tried to help but issues still remained.

My family & I stayed here using my ihg rewards & got a free night. We enjoyed this hotel. The kitchen in the room was great. It was nice to bring our leftovers back to the room & have space to put them for later consumption. The bed was very comfy & I’m assuming the sofa sleeper was too. We didn’t hear any complaints. Our room overlooked the pool/​courtyard area. Although we didn’t use any of the fun amenities, they were above par looking. Breakfast was great & plenty of room to sit & enjoy.

We were so let down… Had really high expectations and thought we had a nice hotel for a reasonable price. Still has potential if they can make corrections but the list was pretty long and we were not happy. I would rather spend more and get a nicer hotel.
1. And the biggest issue, the smell. My gosh the smell was terrible. The entire third floor hallways smell like B.O. Went to the front desk and they were unaware of the problem… which means apparently no employees ever walk the property or do inspection? And there is zero communication between management and housekeeping? Smell was so bad we wanted to leave if we could find another place fourth of July weekend… Big turn off.
2. NO PARKING! There were several work trucks that took up 5 spots, trailers, etc. We literally had to park at a closed business across the street and walk… Total joke.
3. Breakfast was disgusting. Pretty bad when Denny’s and McDonald’s sound more appealing than a FREE meal at your hotel.
4. Back to the housekeeping, there was a piece of chocolate (thankfully it was really chocolate) on the floor semi melted so it was sticking to the floor.
Overall we were very unhappy with the quality of the room and the experience considering we paid $ 219.99 per night! We will not be back and will gladly spend more money to stay in a reputable hotel in Austin.

Visiting from Los Angeles this place was home away from home for me my family. I’m extremely picky about my surroundings but I have to say this was very clean and comfy. They’re very nice here!
Glad I was able to get this recommendation from my fellow UnilocalERS:)

I really like this hotel. I give it 4 stars which I feel is really good for this type hotel. Friendly staff, plenty of free lighted parking, and many extras.
First up Is the room. I’m a platinum priority club member. No upgrade for me here. Dunno if Staybridge doesn’t do this or if they are booked up. The place is pretty busy this week so that could be it. The room itself is the basic one room suite with a fridge, stove, and sink fully stocked with ice maker, towels, pits, pans, everything you need to prepare a meal. Also includes a microwave and dish washer. The queen bed is very comfortable and the bathroom is spacious. The room has about a 32 inch LG flat screen TV which includes about 40 cable channels and a DVD player. To finish the room off there is a comfortable couch and a spacious desk.
Various other things that caught my eye are the Internet works very well and is pretty fast for a hotel. Also, on the first floor are washers and dryers which are free.
The highlight for me as the morning breakfast and Tuesday-​Thursday evening happy hours. Breakfast was okay and included eggs and a hot meat, a breakfast pizza sometimes, various fruit and breads and muffins. They had sodas and juice and coffee all included in the room rate. The evening happy hour was really cool. They had free beer and wine, and a salad and entrée type thing. One night it was meatball sliders and another night it was burgers and brats. Pretty good stuff for free my only wish would be that they do it nightly instead of 3 nights a week.
Overall I really like this hotel. It was the first Staybridge I’ve stayed at and if I’m back in Austin ever, this is where I will stay.
Update: I’ve stayed here several more weeks over the last year and it has still been a really good experience. One negative that I wish they would do something about is the cable TV selection. It is EXTREMELY weak and needs to be better.

Great place to stay. I always stay at a holiday inn brand hotel because I’m familiar with them and because of their rewards/​points. This hotel was clean, the employees were very happy and it showed. I called them during the day to say that someone else who was going to the same retreat would be checking in hours before me. They told me they had already upgraded me to a 2 bedroom suite with a living room. The check in was easier for my friend and quite pleasant. If you need a place to stay near the airport, this is your place.

Very nice stay. Great location near but not directly on major roads/​freeways.
Complimentary hot breakfast is available.
Very nice accommodations. Housekeeping is on-​request only which is nice actually. I’m often frustrated when I follow instructions in a hotel to indicate that I DON’T want towels replaced and etc only to come back to find new items in place of those used only once, and only lightly…
Overall this was a nice stay and i recommend it.

Stayed here with a big group for an event going on at the Travis County Expo Center. This Hotel is in excellent shape and the staff was very friendly and helpful. I had to take a few spots as I was towing a showcar, but they said not a problem.
There was an evening reception with beer and wine which was great. On top of that was a complementary dinner which was a great touch. This location had a basketball court so we enjoyed some play time as well. Looking forward to the next event in Austin so I can come back!
The room was very spacious and felt great. I have since stayed at another Staybridge with similar results. Very good hotel to stay at.