Stan’s Heating & Air Conditioning

I have used Stan’s in two different homes (back when they were called Strands) and find that they are fast, courteous and reasonably priced. I have them come twice a year to inspect my systems.

I woke up to a hot house at 6:30 this morning. I immediately called Stan’s emergency number. I received a call back within an hour and have my ac fixed at a very reasonable price, by 8:00 am. It is Saturday morning and I am very impressed.
Thanks Stan’s. You’re the best.

It is 7:45 pm on the Sunday before Memorial Day. And I am happily sitting in my home, comfortable with the fact that when I go upstairs to sleep tonight, I will be sleeping comfortably and cool, thanks to Stan’s! At around 5 pm today, I noticed that the a/​c upstairs was not working. I called Stan’s just so I could get an early service call on Tuesday morning. Less than 30 minutes later, I got a call from their technician saying he could be by in 30 minutes. He quickly found a loose connection in the compressor and all is well! Thanks, Strand’s, er, Stan’s, for your promptness, for the quality of your team, and for being there when I needed you.

Professional, fast, and knowledgeable. They come and diagnose the problem quickly, procure parts and return to make the repair. I couldn’t ask for more — well, for the AC to never break down, but that is unrealistic. Have been using them for many years.
I love Stan’s and would not consider calling anyone else.

I highly recommend Stan’s. Last week my a/​c stopped blowing cold air. I called another company in town and they were professional and diagnosed the problem; however, when they wrote down the parts number off my unit they did not identify that the unit was still under the manufacturer’s warranty and wanted to charge me twice as much for the repair. I called Stan’s and spoke to Matt, service manager, and he was able to determine that my unit was still under warranty and was able to have a technician come out immediately to verify the issue. I needed to replace my horizontal evaporator coil in my attic and 3 days later they had 2 amazing technicians, Michael and Adrian, at the house. They arrived on time, laid down moving tarps and blankets and put on booties when they came in the house to install our new coil. They were very professional, knowledgeable and hard-​working gentlemen. They checked all the lines, drains, traps and made sure everything was working at optimum. They even had a manager bring them a new drain pan when Michael noticed that mine needed replacing. They took the time to explain all of the repairs and parts they replaced and did an excellent job of cleaning up after themselves. A highly satisfied customer who will stay a Stan’s customer!

We just bought a 15 year old house. The inspector found a leaking A coil. We called Stan’s and scheduled an appointment for 2 days later. John showed up on time! Provided a very comprehensive and price competitive estimate for complete Lenox system with a Ten year guarantee. It was installed The NEXT BUSINESS DAY!!! Phenomenal service!

Totally impressed with Stan’s. I had one of the best customer service experiences EVER with them. I even took the time to send this feedback to their management team:
Roland,
I wanted to tell you that you have an absolute gem on your team. I’ve worked with a LOT of people in the past to do repairs on my home and Bernie is by far the best. I would welcome him back to do work in my house any day. In fact, I’m currently a customer of one of your competitors but would move to Stan’s permanently because of my interaction with Bernie.
Bernie is a fabulous validation of your company brand. Bernie’s work ethic is absolutely impressive. First of all, he was always on time. He arrived prepared to execute the job. He did a great job explaining the situation and possible solutions. Bernie is extremely respectful of my property and protected his work area and cleaned it up afterwards. And, he did what he said he was going to do.
Honestly, you couldn’t ask for a better employee. You should be really, really proud to have Bernie representing your company.
Regards,
SG

I have used this company ever since I moved to the Austin area. This is a great company, I recommend them to all my friends, neighbors and family! Mr. Strand goes out of his way to take care of his customers.
I have seen it first hand when my neighbor had A/​C issues, Mickey Crandall and James McGhee their A/​C running through the night until it could be repaired the next day!

Great service. Been using them for 18 years.

We have a service contract with Stan’s Heating and Air conditioning. Twice this past summer, when it was over 100 degrees, two of our systems stopped working. Both times the AC stopped after normal business hours! Both times a serviceman was at our house within two hours and had us up and running. Having a service contract is key to getting prompt service from any company. Stan’s did not disappoint us! WE recently had a new system minstalled and the technicians were prompt and left the house the way they found it!

I want to say that Marcus did a fabulous & thorough job troubleshooting my system. It turned out to be both a faulty thermostat & a sticking value and or relay. I was a bit fortunate that he was still here after replacing the thermostat with the same product & the heating system didn’t lite-​up. The electronic ignition was working, but no gas — so he isolated the relay/​value from the circuit board & the gas then flowed & lit the furnace. At least I now have heat for the time being until they replace the value/​relay. I was impressed & he was very easy to work with. Cudos to Marcus! I’m getting a quote for a new heating system because it’s 20+ years old, but when I have to replace the units I’m going to have them provide me a quote. They didn’t even charge me extra being a holiday!

UPDATE:
I thought it only fair to update my review after being contacted by company management who was so kind and helpful in making sure that we were taken care of. The lady with whom I spoke apologized profusely for my subpar experience, and made sure that a technician was out immediately to address the issue at my home. I’d give this second part of my experience a full 5 stars.
Previous Review:
Thoroughly disappointed with the level of service (if you can call it that) that I received today. I called at about 9:00 this morning because I woke up to my home at a brisk 52 degrees. I left a message, and was contacted about an hour and a half later by a technician who sounded half asleep, if not inebriated. It actually startled me, thinking, wow how early did I call this guy… and then I remembered he was calling me. Ok, so he says he can get out to my home shortly after noon. At almost 4, I reach out to him, not having received any sort of update to push back the time. He sounds completely clueless, and I pictured the guy shrugging his shoulders in an «I dunno» fashion when I asked about timing. Then he said he could be more than an hour before he even heads my way. Okay, so I’ve had all day stuck in a freezing cold house waiting for this guy and it could be hours more. No apology, no explanation for why it’s taking so much longer than anticipated, just a flat, unsympathetic technician who truly sounds like he could not care one bit less. This is not the kind of service I was hoping for. I had to cancel my service call as I will not be home past 6 this evening – a fact I didn’t find relevant when he «scheduled» me for shortly after noon. Frustrating. And to think I could have just called another company instead of waiting around in my icebox house.

They did the work without issues; that was greatly appreciated.

These guys came out to my home numerous times to fine tune a rather complex system. Everything from balancing, so nullifying mysterious noises, to adjusting vents and installing custom commercial vents in a residence. They were extremely patient and professional throughout the process. True professionals.

Stans did an amazing job on our new ac. Our house was built in the 70s so everything needed to be replaced. Stans installers, gabe and Jake were quick, clean, and respectful. Roland was responsive and knowledgeable. The team that replaced the duct work was great. They cleaned up when they were finished. This was the first time we have had work done that my husband didn’t have to redo or finish. They even repaired the holes from the old ducts that they moved to create better air flow. Thank you stans!

I would like to echo Dennis S’s words. Strand Brothers had maintained our ACs and kept them running in perfect working order. When Service Experts became the new owners of the company, we gave them a shot but soon realized that they didn’t have our best interests at heart. It was all about looking for ways to take our money.
We went back to Stan’s a little over a year ago. Maintenance calls are prompt, affordable and effective and our ACs are still working well. I trust them.

Disappointed that because the technician didn’t have the right part, I have to wait a full 24hr for a return visit. Apparently they are so busy due to the heat, which I do understand. What I don’t get is why they closed at 5 during this busy time so the tech couldn’t get hold of anyone to let them know. I currently have a maintenance agreement with them which gives me priority — doesn’t feel like that.
I’ll update when we get resolution…

The subcontractor came out and they were great! So far, I am very pleased with the efforts put forth by Chris Strand. I honestly believe we had a miscommunication regarding what my issues were from the get-​go. He and my husband had quite a discussion regarding air conditioning and how to increase performance. My husband is very comfortable with what Chris Strand had to tell him. Fingers crossed that this July & August will be much more comfortable for us in our home.

Strand Brothers is back. They are now named Stan’s, but it’s the same quality service and professionalism I’ve always known from Strand Brothers. Accept no imitations, especially not ones who now use the Strand family name.
Was a loyal customer of Strand for many many years. They installed and maintained units at a number of houses I lived in over several decades.
At first, Service Experts were credible, and I continued the relationship with them as the new owners. But they could not maintain the same level of service we’d enjoyed previously. Poor response, would say I needed an entire new unit when they did respond, over time I just entirely lost interest in dealing with them.
Then the upstairs unit went out yesterday. I thought it was a good time to check out Chris Stand and Stan’s. Score. Called at 8am, they gave me a service time noon-​3pm. They said they’d call 30 minutes before, and they didn’t, but they did show up within the specified window, and I was home anyway, so no biggie on the missed call.
The service technician was professional and friendly. He diagnosed and repaired the problem (compressor) in about 10 minutes. The charge was reasonable, there was no attempt to upsell (which seems to always happen with those other guys). They have my business and my recommendation, and I’m more than happy to offset some of the negative reviews they’ve gotten on Unilocal

Still the best quality work. We have used Stan’s for years and would not consider anyone else!