Soco Window & Door

I would absolutely not recommend hiring Soco Window & Door.
If you decide to take the risk and hire them, I would highly encourage you to go into it very cautiously. If anything goes wrong, do not expect them to take it seriously and do not expect them to go the extra mile to make things right. The ownership does not take responsibility and will haggle you to get out of paying for their mistakes.
You can be assured that Soco Window & Door will do whatever it can to take your money while expecting you to be content with their horrible quality of work.
The Details:
I recently hired Soco Window & Door to replace the three external doors on my house. The installation of the doors was decent. The painting of the doors, on the other hand, concluded as the worst experience I have had in the ownership of my house.
During installation, we noticed that the quality of the painting was extremely poor. The paint was light and in some places non existent (there are many places where no paint was applied to the door). The brush strokes are random and not consistent (imagine a two year old coloring book and you will get the idea). There are numerous dings, smudges, and marks in the paint itself. There are many places where the paint was mistakenly applied to the black rubber seals around the door. It’s almost as if the person who painted the doors had never painted before.
Then the person said, out loud: «I’ve never painted before.» Our mouths puckered with frustration. He then followed up with: «I hate this. I’m never painting again.» We could not believe what we were hearing.
We immediately told the foreman that the painting was not going well. The owner, who visited the job site, said out loud: «These doors will need to be repainted.» Whew, crisis averted! Nope. The worst was yet to come.
The doors were never repainted. The owner never followed up to check the quality he saw was bad. The salesperson called to ask how installation went, and I verbalized my disappointment, again, in the painting. He said he would check with the owner. He never called back.
A week later I got a bill from the salesperson asking to close the account. I replied and asked about the poor paint job and again, no response. I escalated to the owner as I knew he saw first hand how bad the paint was. He refused to take responsibility.
For the next week the owner and I haggled over how to fix the bad paint. He wanted to have his team come back out and repaint the doors. This could have been an option I was open to except I didn’t really want the person who had never painted before trying his luck again. I declined and asked for $ 300, or half off the price I paid to have the doors painted. The owner then told me it only cost him $ 300 total to paint the doors, although he quoted me $ 600. The owner refused the discount of half off the quoted price, his only reason being that he could not afford it.
The salesperson then informed me that before anything else proceeded, he needed to inspect the quality doors. I was relieved by this as I knew that upon seeing how bad the doors were painted, Soco Window & Door would finally come around.
The salesperson showed up and I took him around and showed him each door inside and out, and even had a document where I documented on a diagram of the doors each mark, paint brush stroke, ding, dent, smudge, and splatter. The salesperson took only two pictures with his cell phone, and they were only of one side of one door. I was flabbergasted as to his indifference to how bad the paint was.
The owner contacted me a few days later, only gave me a $ 40 discount (6% off the quoted price of $ 600), and asked me to pay the bill immediately.
I knew I would not win and the haggling nightmare would continue … so I paid them. My doors are horrible and I finally gave in and paid the money they demanded from me. And to make it worse, I will have to pay even more money to have a company I trust repaint the doors.
I guess the customer is not always right. I will never work with them again.

I am so grateful to SoCo windows for being a company that provides quality service and quality windows at an affordable price! My project was a significant remodel that included cutting through brick to add several windows (including a big beautiful picture window) and replacing all the others in my 1990s home. The estimates I received from the other companies were outrageously inflated! I thought I would have to give up my dream of having new windows. When I got such a reasonable estimate from SoCo, I was so happy but also a little nervous that the quality might not be up to par.
My fears were totally unfounded! The planning, demo, installation, and finishing work went off without a hitch. The workers were respectful and didn’t leave a mess. I could tell everyone involved really wanted to do the job right. I LOVE the quality of the windows! I’m so happy, living in a light, bright, quiet, energy efficient house! Zach and Max are laid back, so if you are looking for guys in suits you won’t find it here, but they deliver quality windows with friendly and prompt service that can’t be beat. I would use them again in a heartbeat and recommend them to all my friends. Thank you so much SoCo! You have one happy customer here!

I have used Soco for windows and doors on multiple investment properties and have been impressed with the service and prices each time. As an investor, I usually have a strict budget and they work closely with me to make sure we can stay within that budget. As one other reviewer also mentioned below, Zach was honest enough to let me know one time when there was a product that I could get cheaper somewhere else.
The other owner, John, is very knowledgable and also personally came out to get window measurements and then came again to hand deliver the windows when I was ready to have them installed.
In the construction industry there are a lot of companies out there that are not trustworthy, so when you find a good one you keep them close. Soco will always be my first choice for windows and doors in Austin!

I am repeatedly super impressed with this company! Soco has replaced over 20 windows & doors in my investment properties and I plan to use them on every future project!
John and Zack are a pleasure to work with. They are honest, straightforward, dependable, and just great people. They take their time to answer all of your questions and are happy to give advice/​input. John helped me plan out new windows for an entire house and he had great input on window placement, size and type. Thanks to the gorgeous new windows, the house looks spectacular.
Did I mention their pricing is very competitive? Their bid beat out all the other companies I contacted. Thanks again guys and I look forward to working with you again soon!

I called to have someone come out and look at a door I need replaced. I got a call back within a couple hours and was met with complete honesty! Zach said he probably wouldn’t be the guy for the job but gave me a recommendation for someone else that could help me. I made sure to tell them SoCo sent me! I appreciate him being upfront with me and will definitely come back to him when I need other help in the future!

Zack and John have been a delight to work with. They saved us from the ‘pit of doom’ working with another window contractor who took our money and never placed our order. Everything about our experience with SoCo Studio has been extremely professional and we’re so grateful we found them. They went above and beyond to keep us comfortable and informed. It’s clear they care about what they are doing and their positive energy is infectious, (it’s the sort of bug you’re not afraid to catch)!
Their showroom is also fantastically helpful and they will spend a great deal of time walking you through the different products while being thoughtful of your pricepoint. Don’t forget to take a moment to say hello to Kül when you go by the showroom.
They are the only window company that I could wholeheartedly recommend all around and I would do so strongly. New Construction, Replacement, big project, small project, on a budget or looking for top of the line, they will take great care of you. We look forward to growing our relationship with them.

After a year of trying to save money on my original wood 1950’s windows with new glazing, window films, replacement panes, screen repairs, and new paint, I realized that I never wanted to open my windows! The difficulty of opening the windows due to sticking or for fear a window pane would break from too much force, kept me enclosed all year round. And after a very cold winter, I realized that there are limitations to single pane windows that no amount of money & super-​duper space age films could fix. The single pane would never be able keep the winter cold out and would never reduce the sound. That’s when I decided to investigate replacing my windows.
I was impressed with what I had read online about The Soco Studio as I wanted to work with a locally owned green business that carried a variety of windows. First, I met with a co-​owner and salesman, Zach, at my home. He brought window samples and patiently explained the benefits of each type of window material and it’s energy efficiency. He was careful to stick to my budget as I didn’t want sticker shock.
Once I felt comfortable with the initial estimate, I went to The Soco Studio showroom so I could test out full sized windows, try out different locking devices and see the ease of cleaning each type of window. While in the showroom, I was able to meet all the employees including the installer, the office manager, and the site inspector, Barley the Dog, a fun-​loving Labrador Retriever.
After selecting the window frame color and options, Zach came back to my house with the installer, John, and site inspector, Barley. While Barley was inspecting the grounds, he located a tennis ball for a game of fetch as his coworkers were busy double checking measurements and details of my order. This gave me the confidence that everyone was onboard with my project and no surprises once they returned to install.
The installation was quick and painless with no surprises. Once the job was complete, Barley the Dog gave my house his final Paw of Approval. And if that wasn’t enough, the original windows were taken to a reclaim facility to have the materials reused and not off to the dump.
Not only do I have the best looking house on the block due to my swanky new windows, I have the most energy efficient. I’m looking forward to lower energy bills and can now easily open my windows when the weather is nice!