Sienna Cleaner

Yeah they messed up a couple of my wife’s shirts and when she took it back to let them know they were very rude and did not want to fix the problem. Never went back.

UNETHICAL, UNPROFESSIONAL and a COMPLETE RIP-​OFF!!! I’ve had the displeasure of taking my clothes to this cleaner twice. The second time I took my clothes to SIENA Cleaners on Avery Ranch and Parmer. My clothes came back just as bad as they did when taken to Image and I learned after the fact that IMAGE OWNS SIENA CLEANERS!!! It’s no wonder I got such poor service twice in a row. I’m a realtor so looking my best is important and the first time I went to Image, my clothes came back worse than when I dropped them off. I’m not typically one to write reviews and didn’t the first time but now I’m pissed! The second time, going to Sienna, my shirts came back WORSE again and this time, it looked like some of my best dress shirts were thrown in with cleaning rags, as they came out covered in human hair and severe white lent. How do you get massive amounts of white lent on a brown dress shirt!!! When I asked to speak to the owner, the 18 year old kid at the counter said the owner (Jay) didn’t like his staff giving his number out (probably because he’s tired of receiving so many complaints). They refused to deduct the cost of cleaning the four shirts they ruined and I had to pay $ 116 to get all my clothes back, the four shirts were more dirty when I sent them there! I’m filing a complaint with the Better Business Bureau and the Austin Chamber of Commerce. This company needs to be shut down!

shop completely empty for 10 minutes. finally I gave up and left. I have used them for years. no longer.

I advise NO ONE to take anything of value to this cleaners. You would think in Avery Ranch they would be respectable??? After runing an expensive pair of my linen pants, they said they could fix them. Then they couldn’t. Then they told me to drive all the way to the store I got them from and get in writing a replacement value. So I did. After a few days they called me and said they fixed the problem. I went to pick them up and no one had a clue where they were. They finally found them but they are still ruined and they bascially said… sorry. They are rude, horrible at dry cleaning, unorganized, and basically don’t do a good job and don’t care. I give them a big 0 and give all fair warning!