Sherwin-Williams Paint Store

I’m batting zero lately. I don’t know what’s going on in Manchester in spite of having this supposed rennaisance (and some of it IS awesome), I’m also seeing some small local businesses going to hell in a handbasket.
This is one of them. I didn’t take a picture and I should have. But really — what happened wasn’t as bad as how indifferent the owner of this store was to what I experienced.
I was moving some paint cans in the closet — I’m getting ready to touch up and I wanted them handy. I see this clear slime is pouring out of one of the cans. I immediately think I must have whacked something — turns out the Sherwin Williams can rotted itself so sufficiently that the handle holding thingamabob on the side pulled out when I lifted the can and a FULL can of paint was flowing onto my carpet.
Fortunately it was the clear acrylic base and hadn’t gotten to the pigment yet. And fortunately I had plastic bags handy but hell — it was a mess! Cleaning up was not really possible and the carpet upstairs is now stiff as a board in one corner.
I took the can down to the basement to see what exactly had happened. RUST AND ROT. You’d think this can was a hundred years old and that maybe it had been used a lot. or neglected or left half open. Nope. It was nearly full and the top was clear of paint gunk. It just rusted and rotted to hell.
This can was five years old, which is not an excuse. I’m an artist. I do a lot of house painting, have done many houses in my life and I’ve seen cans rust and tops seize and all that. But it doesn’t happen often, particularly if you take precautions like washing and drying the top and the groove and use some vaseline on the part where the lid meets the top. That will hold them for years and make opening them very easy when it’s time I’ve never had a can handle holder on the side come away from a can and paint pour out of the side of the can. Five years, twenty years, it doesn’t matter… I have paint cans in this house that CAME with the house — over twenty years old. Some of the paint is still usable and some might not be (the pigment or the base will eventually thicken and harden to the pont where it won’t be mixable) but the cans are sturdy and have not rotted through.
The manager at Sherwin Williams was bored with me and his rotted can. Didn’t seem in the least bit interested. In fact he seemed perturbed that I was disturbing his afternoon of not doing much because there is NEvER anyone in that store. Told me he would be happy to «get rid of this for (me)», was what he said. I will never gp back. I might even send this review to the corporate office. This SW stinks.
AND btw, their paint stinks too now that I think about it. My house exterior was painted with SW and the maroon color that was supposed to be the trim had entirely too much base and wouldn’t go on opaque and then wouldn’t dry and we ended up having to trim with glossy black. They actually sent someone out to look and the two of them stood there hemming and hawing and coughing and making excuses.
Bottomline: they don’t care about their product. They don’t care about their customers. They’re all about contractors and selling to them so they can paint your house.
PS. Their exterior paint chips easily too, so I wouldn’t go back there if they were giving it away.