River Oaks

The new management has stepped their game up. Once I moved in, they began executing upgrades throughout the complex (nonstop). Anytime I ask for something to be fixed or moved, my request has been acknowledged within two days. The location is great! I can walk to HEB if I need a couple groceries and I even run directly down Brodie and get a nice quick 3 mile run in. I am very pleased with my move here.

I love living at River Oaks! The staff is friendly and helpful. I don’t feel like a tenant as much as I feel at home! My apartment has so much storage and the bedrooms are enormous! The pet park is a wonderful place for dogs to play and meet friends. Maintenance is fast and courteous. I am very happy that I moved here!

I have no idea about how it was previously but everything is almost perfect at these apartments which comes at a premium rent. Locations is perfect and having a private garage is great. There have been couple of incidents of someone trashing the mail room. Hopefully, that wouldn’t be repeated.

Living at River Oaks these past 2 years has been such a pleasurable experience. I’m truly sad to leave. If it weren’t for my job being north and Austin traffic being such a nightmare, I’d gladly stay right where I am. The property is quiet and the people are friendly. I haven’t had any real issues with my apartment that I would have anywhere else… nothing note worthy. The change in staff has been positive. They care about us as tenets. It has been nice getting to know them. I would recommend living here to any of my close friends. The location is perfect! So many great restaurants and shops within walking distance. Plus, it takes me 10 mins to get downtown. Why wouldn’t you want to move here! Keep up the good work River Oaks!

I’ve been here for a year and yes, there has been a management change. However, this new management has came and saw how the previous management had it and completely 180 degrees it. They’ve fixed the dumpster area, fixed every garage door that had damage. New paint job to the entire property. Due to the city failing the swimming pool from the previous owners, they now have improved the pool area and will be opening it back up soon. If my fiancé or I had a problem, these new owners have handled it and helped us with it. I really like The new River Oaks Apartment complex. We’ve already signed to renew our lease for another year. Can’t wait to see what else they change.

Staying here is ok, but be prepared to shell out 150 – 200 dollars when you are moving out. Irrespective of how well you maintained the apartment, they will find ways to steal your money. When we moved out we were slapped with 150 dollars for heavy food odor. In six years of staying in Austin in different complexes this is the first time I am having to pay for food odor. It is easy enough for them to put this charge as no proof is required. So watch out!

The manager (Natalie, the main manager) is so rude. She is so so rude, and unhelpful. Lived there a year, terrible neighbors, and trash EVERYWHERE, all over our front doorstep from neighbors. Cockroaches, trash, dog poop, all over the grounds. Firewall is messed up and smoke came from our neighbors apartment into ours for months. People asked if we were smokers and we are NOT! But our neighbors were chain smokers and I suffered the consequences.

During my time spent here, there were many issues. First of all, the so called «work orders» that were submitted immediately upon my move​-in​.My apartment was not at all prepared for a new tenant. From the old, moldy dishwasher to the dirty blinds to the faucets with black buildup around it. Three months later, they were addressed. One of which was a major security issue– outdoor lights in the hallways outside my door. I had an apartment that was in the back, the lights were out and it was always very dark at night. There are many aggressive dog breeds that are allowed here, and owners that don’t seem to care about the droppings left around the complex. HUGE insect problem, apartment not exterminated until month 4, even though I was charged for this service. And, the «water» bill…$ 120.00 and not a detailed bill. The office was always closed conveniently early on evenings which the POSTED hours were until 7. Forget about it being a gated community, the gate is always open to the point where I forgot the code. Move on, nothing to see here.

I lived here for 1 years and it was the worst experience ever moving to Austin. Poor customer service. Management is awful! No hospitality. Brandi is the rudest of them all. I feel she is a racist. Whatever she says make sure you record it because she will lie and say she never said it. They will cheat you by making you pay an additional day of rent when you are not occupying the space and deduct water bill charges they were responsible for after your service end date that only they can report to first billing services. If you don’t mind paying $ 50 for trash and sewer alone in addition to regular water bill charges for what you actually used then this is high end payouts you will love. You will never receive returned phone calls after leaving a message. I have even been told verbally several times, «I will contact you today» and never received any responses. It may appear to look nice on the outside but don’t be fooled. There are nasty people there. My neighbor fed stray animals, always left trash out at night so junk was left in front of my door, bag leaks so much it left stains everywhere and nothing was done about it even after reporting it often. Get ready to walk home after parking because other people who don’t live there will quickly take up the 5 – 8 available parking spaces in front of your building. This place just hustle you into renting decent parking which should be a priority to paying residents. I would never recommend this place to anyone alive and in their right mind. People sublease all the time. I experienced constant change of weird people coming in and out of apartments nearby. Noise making all hours of the night. One night the new sublet tenant was so drunk or drugged up that he was trying to get into my apartment. I didn’t feel safe staying here especially with having kids. Plus the gate is always broken or malfunctioning. I have so many other instances until you will get tired of shaking your head. Just take your hard earned money some place else. They are extremely expensive and don’t live up to the hype. The ladies in the office don’t care about getting anything fixed in your apartment. My place stunk for two weeks because of broken washer that sat and waited to get moved. I didn’t have anything plugged up for half of the month but still got a final bill over $ 100. Where they do that at? River Oaks! Worst place ever to live in sunset valley. Makes Austin soar place to live for me.

The management at this location is the worst I’ve ever experienced. The main manager is rude and verbally abusive.
The rent is really high so I expect at least satisfactory treatment. When I place work orders they are never completed in a timely manner. When I go into the office to pick up packages, which I receive often, I’m never greeted and it is never easy retrieving my packages. Every encounter with management is a horrible experience.
I travel often for work and while I was gone this week, I forgot to pay rent online. Instead of giving me a courtesy phone call or simply leaving a note at my door, management decided to bang on my door as loud as possible scaring my dog and dog sitter half to death. When my dog sitter answered the door, all the manager said was «we still haven’t received your rent» to my Dog Sitter!
I am highly dissatisfied and regret the decision of making this apartment complex my home.
Please reconsider if you are even slightly interested in renting from these people!

We’ve lived here for the past 2 years and have never been more excited to move! Everything people are saying about the management is true, they have gone through what seems at least 5 managers in the time weve been here and have had several run ins with them in the office about them not honoring what they said they would do. The most recent manager may be a nice person but her people skills are lacking. Very abrasive personality and im just praying that everything goes smoothly in regards to us getting our pet and most of our security deposit back. Part of our agreement when we resigned our lease was to get an upgrade, although im not sure how much value this so called upgrade really brought to our living space considering everything was done half heartedly. Were talking paint splattered on walls, poorly painted cabinets with streaks, cheap backdrop in kitchen with glued on tiles that fell off, and light fixtures that had the wrong color paint painted over where the old fixtures used to be. At that point in our stay we werent suprised by this poor professionalism, but for the fact that weve been paying 1074 for a tiny less than 900 square foot apartment the past year-​this place only deserves 2 stars until they step their game up. Oh, as a personal trainer — please dont let me get started on their gym — all the equipment is outdated and unmaintenanced. It may be spacious but who cares when the floors stink from over a years worth of sweat and grime and every other machine seems to squeak so loud that u can hear them over ur headphones. Its sad and a scam the way they bring people in in tours trying to tout an above average gym. Id say consider elsewhere to spend your hard earned money.
On the flip side — does have a nice naturey feel to it, ive personally never had issues with lost packages but im also prompt in pick up, easy parking, have made several friends, pool area is kept fairly clean and weve had success with baby shower, etc… hosting out in that area.

This place deserves ZERO STARS! Worst management ever, not to mention they are rude and don’t know how to talk to their tenants. We had mold in our apartment and had a profesional come And inspect it by performing lab tests. We kindly asked if could reimburse us the $ 350 we paid for this service after constantly getting mold and they didn’t want to reimburse the costs and replied by saying «thats your fault, if you want to get things done around here you should’ve talked to me». We had complained about mold 6 times prior to it and the kind maintenance guy (the only nice person around there) helped us out but it grew back. Never have I been so disappointed with a lack of professionalism. It was a potentially really dangerous situation that just got swept under the rug.

I have moved out and again have to experience horrible service. I had a pet deposit put down for my pet that I signed for on the lease. I had called to double check they had my address down to mail the check to since it was my pet and my pet deposit, and the lady I talked to confirmed my address. Guess what they do, mail it to the completely wrong address and wrong person. They are idiots. Never move here.

This place deserves no stars. I cant keep track of who works in the office anymore, but they all have the same quality. they lie. From the day I moved in, they didnt replace the nasty carpet. My mail was stolen from the office the second month I was here. New management doesn’t honor what old management said when I signed my lease. Repairs are half assed, and they cant finish anything when they say they will. The rent is unbelievable for the poor service you get. The one thing I liked was that it used to be quiet. Now I have new neighbors that must be UFC champs because everything gets thrown around up there and yes I complained to management and called APD. Nothing gets done. I used to love apartment living, this place changed all of that. Don’t Move Here, Its Horrible.

TERRIBLE MANAGEMENT! I recently moved to Austin from nc and I took over a sublease for a girl, who bought a house, because I figured 5 months in a new place I’ve never seen was a good transition. When I went to talk to management (with my uhaul in the parking lot) they told me that I was an illegal resident and that I «couldn’t exist to them». They were the most unwelcoming people until they figured out they might want to make money off me when the lease is up then started sucking up and passing the buck of blame, never taking accountability for how they treated me.
The apartment is overpriced and they turned one of the best amenities (hot tub) into a fountain to save money.
They never fixed my dishwasher properly but most work orders were done timely.
Lots of people were moving out when I left but apt costs were going up…
I advise you to look elsewhere if you want people who are human.

Horrible horrible horrible!!! Extremely high monthly rates, horrible management company, old un maintained buildings.
I’ve lived in many apartment complexes in Austin since moving here in ’97, river oaks is by far the worst.
Save money and live better, choose a different place.
ROA got a star only because zero stars wasn’t an option.
Also, the rental office was broken into a few months ago and keys to my apartment were taken from the office. Management didn’t find it necessary to inform me or change my locks. Two weeks later the guys that took my keys attempted to break into my apartment. I was home, called the police and foiled the break in. When a member of the management staff arrived I overheard her telling the police about the known break in of the office and keys being taken. Obviously tenant’s safety is not a priority. After meeting with the property manager nothing was resolved and the only thing mentioned was a «sorry, I feel ‘horrible’ that this happened».
There are so many rental options in Austin, River Oaks is not a good one. Please spend your money wisely and secure a positive living experience. These people could give a crap about you.

If I could have given zero stars, I would. DO NOT MOVE HERE!!! The management is terrible. The rent increased over $ 200 this year. In addition to the rent increase, the water bill went from $ 45 a month to $ 85 a month when we renewed our lease. The management did not go over this with us either. The management also lost a very expensive package of mine. The management was very unfriendly and very unhelpful. In addition, our a/​c unit was not working for over 3 days last winter. Our electricity bill was over $ 300. This was because our unit was broken, and you guessed it… management did not do anything about it. They do not keep up with the exercise equipment in the gym. Oh yeah… we get a visit from the maintenance people once a month because there is a water leak on the third floor that manages to drip into our first floor apartment!!! ALso, the fire department, EMS, or cops drive through the complex for some reason at least once every few months. Recently, the leasing office was broken into, and they were supposed to rekey the entire complex… this was before Christmas, and we still have our same lock.
Again…DO NOT MOVE HERE! Spread the word.

I moved out of River Oaks 2.5 months ago. I was told that my deposit would be returned to me, but it has still not been returned! The complex had a change of management/​ownership around the time i moved out, and i think that caused them to drop the ball on some things.
Aside from the traffic on Brodie, the complex was a nice place to live. I think it was a bit pricey.

I recently moved away from River Oaks after having lived here for three years. Here’s the good, the bad, and the okay of this place:
THE GOOD:
— The pool. It’s seriously amazing, and looks like it belongs at a fancy resort hotel. The management company does a great job of keeping it clean. There’s a big grill, a fire pit, and a hot tub as well. Awesome!
— The landscaping. Whatever landscaping company is in charge of the grass and gardens here does a darn good job. The lawns are always green and never overgrown, and the flower beds are beautiful.
— Parking! I lived in building eight, and then building seven, and I never had any difficulty finding a spot. Uncovered parking is free, but you can lease a covered parking spot for I believe $ 30/​month, or a garage for $ 100/​month. Guests can park in any uncovered parking spot for as long as they like.
— Office/​leasing staff. There’s been a fair bit of staff turnover since I’ve been there, but almost everyone (there’s one notable exception in my mind, but she’s no longer there), has been really friendly and helpful.
— The gym. There’s not a ton of machines in there, but certainly enough for the number of residents that use the gym. I never had to wait for a treadmill or elliptical, and there was rarely more than 1 – 2 other people in there with me. They did recently take away the TV’s on the machines though, so that’s kind of crappy.
–Safety. I always felt really safe living here. Sure, you had the occasional drunken rednecks screaming at each other at the parking lot in the middle of the night, but I never really felt unsafe. They have a courtesy officer you can call if you notice any suspicious people or have any major noise complaints, but I never actually had to call him in the three years I lived here.
–Pest control. I had one scorpion, one spider, and a couple water bugs during my time here. Not bad for the first floor in a Texas apartment. They have pest control come and do… something every couple of months or so. Traps? Spraying? I’m not actually sure, but it seems to work.
THE BAD:
— Receiving packages. HOLY SH*T. Probably the worst thing about living here. I have no idea what their «mailroom» looks like, but I’m convinced it’s really just a dumpster out back, and employees dive in wearing snorkel gear to find packages. I had one (large, expensive!) package that they flat out lost, and refused to reimburse me for, despite the fact that I had confirmation that it had been signed for by one of the leasing agents. They told me I «must have already picked up the package, and forgotten about it.» What? No. Either an employee stole it, or they gave it to the wrong resident, and neither of those are acceptable in my book. I had two other packages go missing for MONTHS in their mailroom. Although they were both eventually recovered, it was pretty aggravating, and I eventually started having expensive packages shipped to a friends house.
— Massive unjustified increases in rent. I lived in two different apartments at this complex, the most recent being a one-​bedroom. When I moved in, in December 2010, my rent was $ 617 a month. Yay! When I renewed the following year, my rent went up to $ 743 a month. Ouch, but I decided to stay, because moving sucks. When my lease was up again at the end of last year, the rent went up to $ 850. Oh hell no. That’s an increase of $ 232 a month in just a couple years, and they haven’t made any substantial improvements to the community that would justify that much of an increase. They say it’s «market rent,» but for for $ 850 a month, you can live in a much, much more desirable neighborhood. My old apartment is now leasing for $ 900 a month. Crazy! I suspect they’re going to see quite a few of the current residents leaving when their leases are up.
— Thin walls. My most recent neighbor seemed to be a multiple pack a day smoker, and he frequently kept me up at night with his hacking coughs. I could also hear him sneeze, snore, etc. No good!
THE OKAY:
— The gates. They work sometimes, but when you’re paying a premium to live in a «luxury resort apartment community,» they should work 99% of the time. They didn’t work at all the last few weeks I lived there.
— Maintenance. They always responded in a timely manner, and the maintenance guys are really friendly, but the work wasn’t always awesome. I had the sink in my bathroom resurfaced by them twice, because whatever they were using kept peeling up.
— The dog park. It’s a little small, and too many residents don’t clean up after their dogs, but it’s nice that it’s there. They also have little «poo stations» all around the complex.
— The location. It’s nice being across the street from an HEB, next to a gas station, and down the street from pet stores, clothes stores, and Whole Foods, but sometimes it felt a little bit like living in a strip mall.

River oaks has failed to comply with Texas law and refund our security deposits.
Our lease ended on September 30^th 2012, at which point my wife and I vacated our apartment, returned the keys and filled out our exit paperwork. On October 2^nd we received a letter detailing that River Oaks would refund our security deposit for this apartment in the amount of $ 1230.56
Texas Property code subchapter C, «Security deposits» section 92.103 («Obligation to refund») details that: «The landlord shall refund the security deposit to the tenant on or before the 30^th day after the date the tenant surrenders the premises…»
Thus far we have not received our promised refund, employees at the leasing office cannot or will not answer our questions as to he whereabouts of these funds, nor will hey return our calls for inquiry.
**Edit**
after over 40 days the check did arrive. I would caution anyone considering living at this apartment complex with this story. if the staff at river oaks had so little care for the law, particularly in a situation that could’ve been solved with a simple phone call, will they care for your experience living there? River Oaks and their parent company Greystar have one priority, taking your money. nothing else matters to them.