Rick’s Refills

I found Rick’s Refills by searching Unilocal for «laser printer repair.» On calling him, he said that wasn’t really what he did, but he’d be happy to take a quick look at my printer to save me a repair bill for what might be a relatively minor problem. Unfortunately, my printer actually needed a repair (or to be replaced), but Rick was helpful with that as well, giving me the name of a reputable vendor north of the river. I’m not yet sure how I’ll be proceeding, but I am sure of one thing. I know where I’ll be getting my toner refills from: the local business who did me a good turn.

Wow some of you reviewers are so overly emotional & hard to please. I’ve been here several times and Rick has always been helpful. He has a straight forward to the point type of personality, which is fine with me. If you want cheaper great quality ink this is the place to go. If you want a hug go somewhere else. :)

You can’t go wrong with a locally owned business that’s environmentally friendly! My printer is about 5 years old, but he has the cartridges I need in stock. This is where I get all my cartridges from, and they’ve always been in stock whenever I’ve stopped in.
I’ve never had any problems with any of the cartridges I’ve used and the prices are about half of what you’d pay for a brand new one. So they’re green on two fronts: both the environment and your pocketbook!

DO NOT COME HERE. customer services stink. Owner was impatient. Said was out of everything and said can’t help me with anything.

I did reply directly to Rick in relation to his business and not being able to help everyone, especially when you put people on hold. I generally am very patient and hold many times on the phone, this was not one of them I suppose. Giving a customer other options of seeking a solution to their problmems will go a long way. I had two phone calls refer me back ot RICK’S…maybe next time.

This guy is great. Totally customer service driven. I’ve called ahead a couple of times to tell him that I’m running and he’s waited for me everytime. Not only that, his prices for ink is about half off of what you would pay at office max or some other store. Its always good knowing that the person you spoke to on the phone 6 months ago is the same person at the store.

I took up 2 cartridges from my canon printer. He said he wouldn’t refill them because they suuuuuck (not in those words but pretty much yup). I was a bit taken aback but he got quoted me reasonable prices for replacements. I ended up just getting the black replaced since I really have no need for color. It became apparent that Rick was extremely knowledgable as he talked about how to get the most ink out of my cartridge and that I would still have to put the color cartridge back because some printers won’t print unless you have both put in. When I bought a ream of paper he even informed me that walmarts paper was cheaper but Office Depot cost more. I’m still glad I went here! Good, knowledgable customer service and locally owned! Think globally, buy locally!

Whoever said Rick is a nice guy must deal w/​some terribly rude individuals on a daily basis!
Rick is not helpful. He is gruff & rude.

Nice guy and very helpful.
I don’t know how he manages to do all of the work
there by himself but he does.
Kudos to you Rick!
Here’s to continued success buddy

I recently posted a review that was based unfairly on an interaction that had little to nothing to do with Rick’s business. I was wrong and I have removed the review and am posting this one to express my appreciation for his prompt response and effort to resolve the issue in a professional manner. My hat is off to him.

Ricks great all ways take great care of us will call if he’s out. If everyone was like Rick it would be perfect. Thanks Rick

I hypothesize that this is actually a front/​money laundering operation. In an effort to support local businesses, I have tried to go here three times. Each time, even during their posted business hours, they were closed!!! I guess I will have to support large corporations like office depot.
:(

I won’t buy ink anywhere else. Rick is professional, friendly, honest and passionate about what he does. I’m really big on customer service and I have to say every time I’ve been in or called over the phone Rick has provided nothing but top notch service. On top of that, the product is great, he’s fast, & he delivers at no extra charge!

Had the ink cartridge refill I needed in stock. Warned me that my printer might «act up a little» when installed, and it did. Rick took the time to explain to me how to remedy that issue without me even having to ask. He rated my printer on a «cost effectiveness scale» that he has in his head and then offered to advise me which printer was most cost effective for my needs before I buy my next printer. All this in eight minutes.

In the midst of the use-​and-​throw culture we live in, Rick provides an invaluable service.
Went in to diagnose my printer. And got an education in 15 minutes. Rick patiently answered all my questions. No hard sell whatsoever.
Pure South Austin.

We discovered Rick when all at once ALL of our office machinery crapped out at the same time. We called Rick’s Refills to see if they could help us out. His quote was considerably less than all the other places we called, and despite being unusually busy at the moment, he was able to get all of our equipment repaired and back to us with same day service. And when one of our problems turned out to be just a faulty ink cartridge, he didn’t even charge us. Integrity like this is hard to find in customer service these days. I hope to not have to use him again for a while, but if I do, I’m happy to take my business to him.

I’ve been going to this company for about 3 years and have always been happy with their service, prices and ink quality. Great business.

I was referred to Rick’s Refills for my printer problems. Rick said that if he can’t fix the problem, then he won’t take my money — surely a sign of a business man with integrity.
After an hour of hanging out at a nearby Starbucks, Rick called me and was able to solve the problem for me. Turns out that my printer accidentally ate a memory stick — which reminded me that I forgot that I put the memory stick on my stack of paper feed in the first place.
Nonetheless, Rick diagnosed my printer and said that it looked new and in fairly good shape. Also, he was able to recover the memory stick! He also offered to refill my empty ink cartridges, black and color.
I think the total was $ 35 for the printer jam, $ 15 for color and $ 10 for black ink refills. I don’t remember, but it was about $ 60 total and was well worth the price.
Rick did a good job of solving the problem, and excellent at anticipating my need to have my ink cartridges refilled. I would recommend his services again for people that had a similar problem like mine. =) It seems like he’s the best guy to go to for printer problems. The only thing I’d note is that he’s a tech guy, so he can be pretty curt over the phone or in-​person without realizing it… otherwise, trustworthy and mild mannered. Thanks for reading!