Residence Inn Austin South

Want to say how wonderful the staff here at this hotel is. From the moment we stepped into the lobby it was great. First of all, Linda who is a manager here, went out of her way for us. We asked where a good place to eat and watch our Seattle Seahawks play would be and she suggested Buffalo Wild Wings and said she was heading there and we could follow her. Had a fantastic time there and she even surprised us with a yummy piece of cake and ice cream ! Then, we arrived back at the hotel and we were greeted by a nice man named Shofil. He had a plate of hot cookies and milk for us and also gave us 3 ponchos for the race we were attending the next morning. We can’t say enough good about this hotel and the food was fabulous for breakfast each morning and was included in the price.

I have never had any issues with Residence Inns, unfortunately this was a first.
Ok so apparently this residence inn has a real aggressive policy to confirm if you hold a room… we received an email from Bianca demanding that we confirm if we are or are not staying at the hotel — this was out of the blue even though the room was held with a credit card. Very bizarre and wonky, somehow I don’t think is a norm with Marriott standards.
Arrived early in the afternoon for check-​in, we had booked 2 bedroom suite. Check in was smooth and courteous, however we found out we were booked into a handicap room, which was not requested. This usually isn’t an issue because I asked to be switched to a different room, however was informed that hotel was full and I could possibly be moved the next day — but I’d have to check out and check back in, not wanting the hassle we just decided to stay.
I always appreciate cleanliness as a standard for residence inns and expect that from a Marriott —the garbage disposal was exposed (see pics) which proved difficult keeping my young son out from playing with it — also the handicap shower was gross and looked like it hadn’t been through a deep cleaning, in fact the suite really just needs a deep clean. Dirt on the ceiling from the a/​c vents really looked gross. We were so disgusted we ended cutting the trip short And heading to the residence inn downtown, which was a way better property.
The one positive is a very nice staff… seemed like they wanted to help, but I think there is just a lot to overcome here. I’d really look for a different residence inn or Marriott property if you are looking to stay in the Austin area.

All the staff are great here. I have stayed here several times. They are always helpful and very friendly.

Due to a recent emergency at my apartment complex, I’ve been living here for the last week or so. While I’d much rather be home, this place isn’t too shabby!
The main reason our insurance company put us up at this particular hotel is because they’re pet friendly. Yay! I was somewhat concerned that this place would be full of loud barking dogs, but that’s definitely not the case. I haven’t seen or heard any other animals since we’ve been here.
We’re in a one bedroom suite. There’s an almost full kitchen (no oven), a desk, a dining table, a seating area, a bedroom, and a good sized bathroom. The kitchen comes equipped with pots, pans, and everything else you need to make a basic meal. The doors between the living area and the bedroom are a bit wonky… there’s no knobs on the living room side, so you can’t really shut the doors all the way unless you’re in the bedroom.
There’s an outdoor pool, which we haven’t used, since it’s a bit chilly outside. However, as a guest here you’re welcome to use the indoor pool and hot tub at the Marriott Courtyard just across the parking lot. Nice!
This hotel offers free breakfast every morning. There’s eggs, sausages, potatoes, cereals, yogurt, bascially your standard hotel breakfast. There’s also a super awesome make-​your-​own-​Texas-​shaped-​waffle station that is going to be the death of my waistline. Every afternoon, the staff bakes chocolate cookies and puts them out in the lobby. Yum! (But again, RIP waistline.) Monday — Wednesday, there’s free dinner, beer and wine! The dinner is pretty mediocre, but I’m loving the free wine.
The girls at the front desk are all sweet and very helpful. We haven’t totally figured out what the maid schedule is just yet, but they’re friendly, they do a good job, and thus far they’ve managed to keep the cats from escaping and going on a hotel adventure.
There’s a free shuttle that will take you downtown, to 4^th & Trinity I believe, but we haven’t used it just yet.
Overall, not a bad place to crash!

We stayed here after driving for 10 hours! This place was Absolutely great! The front desk was awesome and the room itself was up to date and very clean! The hot breakfast was perfect and we also had our pup with us who loved the room too! We will definitely stay here again!

I have been staying here off and on for the last 4 months. I have enjoyed my stays. The front desk people are is always friendly and helpful. Linda, Ernesto, Emily, and Steven have always taken great care in expediting our checking as well as check outs.
Rooms have been very clean and have never had any issues. I would definitely recommend it to friends and family.

I definitely do not recommend staying here during south by southwest! The staff are inefficient, the transportation to and from the hotel will make you hours late to your important meetings, the carpets are antiquated.
We were made aware that the shuttle to go downtown was picking up every half hr in front of the hotel. The next morning we went to breakfast an hour before so we could eat and wait for the shuttle. After the half hour passed and no shuttle, Aggie told us that the shuttle actually picked up three hotels away. She helped us call a cab which had no idea when they’d pick us up. She gave us numbers to more cabs that couldn’t pick us up. We were an hour and a half late to where we needed to be, ultimately utilizing the next shuttle.
The next morning was worse, the shuttle was full and also said that we were supposed to sign up for the shuttles, which was new information. This place is a nightmare.

On my last trip to Austin we stayed here. I am a loyal Marriott rewards and credit card member so I take advantage of their deals constantly. This place was offering a good deal and I could rake up some free nights for down the line.
Not too bad, roomy, has all the comforts you would expect from a residence property. It’s nice to have a full sized refridge to store beverages.

Upon showing up at the Residence Inn, I was informed that despite my confirmed room (with confirmation number in hand) I would no longer be accommodated at the property. Instead, they had moved me to a property 20 miles away, on the complete other side of Austin. My client is a minute from the Residence Inn but will easily take 45 — 60 minutes in the morning to reach due to Austin traffic. Jennifer at the front desk was completely unapologetic and took zero accountability for the overbooking. To make things worse, the hotel made zero effort at reaching out to me ahead of time to let me know the situation. If I would have known before 11 PM at night, I could have found another room in the immediate area. There was nothing left when I went through this exercise at 11 PM. The Residence Inn doesn’t publish contact information for their management team (minus a first name and last initial on this Unilocal page) so there is no one to talk to in an effort to make things right. I’m sure the points they would offer would be more of an insult anyways as they wouldn’t be enough to cover more than a third of a one night stay at a low end Fairfield. Thanks for ruining tomorrow morning, Marriott.

Pretty much exactly what I expected for this place. Large, spacious suites with full kitchens and friendly service. Everyone that works at this hotel is super friendly and always willing to help. The pool is super tiny and their is no spa but they let you use the spa at the Courtyard Marriott next door. They have a social hour M-​W where they serve free booze and appetizers. There really isn’t anything «social» about it unless you want to hang out with the really drunk old lady who is downing free Chardonnay like its her job (although from the looks of her it could have been).
Overall, it was a great experience and I was here for over 3 weeks. I would definitely come back for another stay if I was in the area.

Gotta say had a pretty bad experience here. There were cockroaches in our room which was definitely a drag because they were completely booked and could not even place us into another room. I didn’t give a completely low score only because the people were nice enough, they made sure to spray our room and then also made sure we didn’t have to pay for the room due to the experience. Probably will not go back.

This property has apparently been remodeled in the fairly near past, as the TVs and kitchen amenities were new and quite nice. We had an «accessible» room, which was nice, but I was surprised that the toilet was not ADA height, considering that most of the rest of the room would work well for a disabled person.
I didn’t have any cleanliness issues, but I concur that noise is an issue. The bed wasn’t very comfortable, but was clean and well stocked with pillows. Flat screen TVs in bedroom and living room looked decent, but were not top notch models, for sure.
The lobby is a bit plain, but comfortable. Outdoor pool is small but serviceable.
Bottom line, I’ve been in nicer Residence Inns, and there are nicer Marriott properties right next door with the Courtyard and Marriott «mothership». The nice staff, cleanliness, free wi-​fi and good A/​C probably saves this place from a two star review.

I stayed here for work, but I wouldn’t have been pleased spending my own money here. The beds were comfortable, except I found hairs on the comforter (shudder), but there was mold in the bathroom. Not good if you’re a light sleeper — you can hear every noise in the entire place. There’s also no room service, so don’t arrive hungry. I do have to say, though, the staff was incredibly accommodating and friendly.

My 1-​bedroon suite includes a kitchen floor that is coming apart, a desk chair with arms that appear to have been chewed by a dog (they allow pets), damaged lamp shades, 2 tired old TV’s…I’ll stop there. ‘
Otherwise, OK. Tho you’ll feel like your sleeping on traffic island… hard on Interstate 35, including its outdoor pool.
This Resdience Inn sits among 5 Marriott properties, next to one another and managed by 1 company. All of them appear to aspire to the very minimum Marriott standards.