Renewal by Andersen

We had a wonderful experience with Renewal by Anderson. There were a few «blips» in the project but our representative handled them with continual communication and professionalism. Everyone was very friendly and kind. We absolutely love our windows and sliding door, which put a smile on my face every time I walk into those rooms. I plan on doing the rest of my windows in the near future.

After reading many reviews I was worried about what my experience would be like. This is a review only of the initial meeting and quote, but I am happy to report that our salesman, Mike Lewis, was nice, professional and not at all pushy. We are only getting our sliding glass door replaced. That is what we focused on. He never looked, or asked to look at any of our other windows. We’ve ordered our door and have not had to put any money down yet.

This latest installation was the third time we have used Renewal by Andersen and we have have been extremely pleased every time. The products are very good quality and the sales and installation staffs are well trained and very professional. We have very high standards and Renewal by Andersen met those standards. These windows and doors are not inexpensive, but we feel you certainly get what you pay for. We highly recommend Renewal by Andersen.

I had a phone conversation with a contact there who was polite and eager to get a specialist to my house. I was steadfast to communicate my needs which led her to recommended their standard windows part of the company, and provide me with a 1 – 800 number, as Renewal by Andersen is strictly custom and at a premium which is unnecessary for my home. I’m glad I didn’t sit through a sales pitch appointment to find that out.

Thanksgiving week 2014, I had some time off. I invited 5 window firms to come, look, share info, and quote. Sadly by far, the worst experience I had was from RENEWAL BY ANDERSON. Two other firms had the nicer reps, better information, individual quoting per window, and MUCH BETTER pricing.
The windows are very well made, no doubt. But not everyone wants a high end Mercedes when a Toyota is more appropriate for the situation. REGARDLESS… for 10 windows and a sliding door, the quote was $ 26,000. Not a mistake, $ 26,000. Out of the 5 firms I had, the other 4 ranged from $ 6,500 to $ 11,000. The rep used the tactic.“If you buy by tomorrow morning, I can take an additional 7% off. Folks, NEVER FALL for that tactic. Never. A tip. for anyone EVER giving you a quote, tell them you want the same lower price for 30 days, or they can leave now. Also, they are trying to squeeze you into a decision that night. when you have emotionally invested 2 hours or so into the product demo. Yes, it is about wearing you out for a decision in their favor.
How most home improvement firms (gutters, roofing) work when presented this way is that the cost of the job for the company is usually about ½. Anything above cost is profit. Companies will «usually» split the profit over the job cost ⁵⁰⁄₅₀ with the selling rep. Soooo… there is A LOT on line for that rep. hence the high pressure tactics they employ when invited into your home. There was probably a minimum of a $ 10,000 profit on this job quote. Especially when compared to the 4 other company product quotes. Firms that are owner operated in general do not price this way, but ones that use field reps usually do.
Unfortunately the rep was one of the most arrogant of any I ever had in my house for any item. His name was Todd. He actually challenged me during his presentation and said.“Wow, you are really standoffish.” LOL. Just because I was not buying into his 2+hour talk and presentation and saying «yes, yes, yes. every time he wanted me to. Clue and Tip. insulting a possible client will not equate to ever having a better revenue stream. Just last month a couple of Renewal reps came canvasing door to door. They were pleasant and friendly, but I told them about my experience, thanked them for saying hello, and let them travel on.
In closing, these are good windows for sure, especially if you have money to literally «throw out (or at) the window.» There are people who pride themselves on how much they spend, and will only buy the «perceived best». If you are one of those folks, by all means give RENEWAL a call, again I am not faulting the product… just the rep and pricing. However, I for one, will pass on this Mercedes line.

So, I didn’t have them install windows. I just had the sales rep come and talk to me. So this review is just based on that. Sales rep was nice and not high pressure.
The reason for 3 stars is the price. I wanted to replace 11 windows (4 have a curved top, so these would be more expensive). Otherwise pretty standard windows.
$ 40,000 (max price, they offer a lot of discounts during the sales pitch, that brought it down to $ 35,000) for all 11 windows. I was shocked, when I heard the price, the expression on the sales reps face was priceless (he knew he lost me right at that moment).
They are probably great windows, but there’s no way I was spending that much. A reason for the price, based on what the sales rep said (all the windows are custom made to fit)… so that has to be expensive.
I write this so people will know a little more before calling to set a sales visit.

This review is simply for the quote process and the salesman who came to my house, Ryan. We did not choose to install windows at this time because it’s just too much of an expense.
Ryan was a fantastic salesman. My husband and I did not want a hard sell and made that clear when setting the appointment. We didn’t get one. Ryan came by, measured our windows, took us through the catalog and then did a fantastic demonstration of the windows, how they function and all of their features.
I love them and want them… but not here and not now. Ultimately, these are the windows I want to own. They were just out of our price range. But I must tell you, I was completely sold. Ryan came in and let the product speak for itself. He was super patient with all of our questions. He was honest about how the pricing works (same day discounts, etc.) but did not make us feel uncomfortable or bad about not making the choice that day. Even when I advised him that we weren’t ready, he was very gracious which means… when I am ready, I will reach out to him.

My experience with Ryan, the installers, and everyone connected with our project was, in a word, FANTASTIC — and that includes the city inspection. From beginning to end, everything went exactly as we were told it would go. Everyone was pleasant and cooperative and polite. Follow-​up was great and I am very pleased with the way our windows turned out. Our appreciation is sent to everyone involved.

Dude, when I say I’m not interested, I AM NOT INTERESTED. And my home clearly says «no soliciting.» These guys use door-​to-​door sales tactics and make you shut the door on them since they will not leave.

First of all, the gentleman that showed up at my door was very nice, and pleasant, and on a hot day, said I was the first person that was interested in an appointment all day. I just happened to be actively searching for windows, because I have one quote in hand, and he just happened to show up.
However, I was extremely disturbed by the manner in which your company does business, and upon telling my story received many gasps and stares of disbelief, by my husband, my mother, and many friends and family members.
I requested an appointment to discuss windows. I was told that your company wants both homeowners home, by the appointment setter, and the gentleman that was at my door.
I am the homeowner. I own my home. It is in my name.
My husband is my partner, but respects my decisions, and has zero interest in giving two hours of his evening to discuss windows. He doesn’t care which windows I pick. I will not make him waste his evening for something that is not important to him. I simply said that wasn’t how our family works, and you do not need to speak to my husband, I own my home, and if you want to sell windows to me, you will set an appointment for me, THE homeowner and the woman of the house, and they wouldn’t set an appointment. I just wanted to see what y’all would say at this point.
Can you imagine how I felt? I was talked down to as a woman, THE homeowner, because my husband wasn’t home. This is my home. This is my choice. And I am disgusted and in shock with the manner in which your company does business, and speaks to the woman of the house, that makes multiple decisions for her family on a daily basis. Yes, alone.
I hope that you change the way that you talk to your customers, and trust the customer, and every representative is reminded that this is 2014, not 1954.
Best regards,
The Woman of The House
The Homeowner
The Decision Maker

Renewal by Andersen replaced the 1958 aluminum single pane windows in my home. The team of installers, each wearing Renewal by Andersen shirts, arrived on time and were finished about seven hours later. I had the opportunity to watch these professionals work: I was impressed by the care with which they completed each task. They took pride in what they did.
Two months before the installation, the lady with whom I worked was careful to explain the process: from the choice of windows to how the installation day would go. She carefully took measurements of each window.
A few days later, a gentleman from Andersen came to take more exact measurements so that each of the custom-​made windows would fit correctly! They do. They look like they have always been there! The window trim color was matched to my siding beautifully.
The five man team worked like the proverbial «well-​oiled machine!» The drop clothes inside covered and protected my floors and furniture and the vacuum cleaner was seldom silent. All the scrap and the old aluminum frames were quickly removed.
I wanted to save the clamps that held my old screens and began unscrewing them from the old frames after they were removed. A short time later my bag was filled: one of the installers using his drill made quick work of it for me.
The lead installer and I did a walk through, and he reminded me of the permit placement. We revisited how the different windows operated and completed the paperwork.
Did I pay a lot for my windows? Yes. Was it worth it. YES. Would I do it again. YES. My house has been greatly enhanced by the addition of these windows. It looks prettier from the outside, and the views of my front and back yards are so much more enjoyable. A friend observed that the new windows appeared to be larger than the old ones. After looking it over, he said, ‘Your house looks so much more modern!“
I expect my cooling and heating bills to be significantly less in the coming years.
Thank you, Renewal by Andersen. What a great team!

We had Renewal by Anderson replace a few windows in our older house. It took a couple of visits to fix what was improperly installed, including using split and damaged boards, not fully driving in nails, and not sealing all sides of the windows. I was told that if we gave them a five-​star review on their internal customer satisfaction survey, they’d return to fix the issues. I did just that. Afterwards, I noticed that one of the grilles was cracked. I just let it go.
All the people I spoke with at Anderson were very friendly. It just felt like a rushed job. Considering what we paid (it wasn’t cheap) and what we received for our money, I wouldn’t recommend them to anyone needing replacement windows.

Great looking windows, no hard sale on us… the only thing is get your checkbook out… We love looking out the now picture windows at the wildlife in the back…

I got solicited at my home to get a free quote for replacing windows. We setup a date and I confirmed the appointment. I don’t have a spouse, so the salesman showed up at the right time. I told him right away I wasn’t interested in buying, but I would like a quote. He still ran through the sales pitch which was unconvincing. It was $ 30k for 10 windows, and he could reduce to $ 21k if I signed on the spot. There was some really hazy explanation of the «lifetime warranty» and a lot of bashing of other products.
I agree with a previous commenter, if you want these windows, don’t use renewal by andersen. Or at least avoid their salesmen.

I really should have read the reviews here before I let one of their salesmen come into my house this afternoon. We just got this place, and today is my little one’s first birthday, we were all very happy planning for our new home, until he came.
After trying to make us believe all their competitors make nothing but junk, he offered a «today only» price and pushed us to sign the contract. When learned that they have a 5% extra discount for return customer, which means the less we buy the first time the more we can save, we asked if we can try one or two windows first, also to get an experience of their products and service, he said, «I’m here to help you and I think you should be reasonable». Sorry, but saving $ 700 simply by getting them in phases IS REASONABLE to us, and that’s completely based on their pricing policy.
So folks, I had no choice but to thank him and let him go. Knowing that we would’t buy at the spot (we actually said we liked their windows and would call when we’re ready), he got angry and didn’t even say goodbye.
No matter how fantastic windows they might make (doubt that too), I would never consider this brand. This is not something a 100-​year-​old, leading brand should do.

I agree! If there were negative stars I would also use that rating system.
Here is why!
This business needs to NOT drop off 4 sales people in neighborhoods, only to have them sit together on the curb for hours, then go door-​to-​door and say they are NOT selling anything. Are they a charity? I don’t think so.
I have a no soliciting sign very clearly posted on my front door, but they still knocked and still said they weren’t selling anything. Please! This is a very poor sales method. Correct your selling tactic and also train your people to tell the truth and teach them how to read and comprehend what a «no soliciting» sign means. In case the management doesn’t know: it means do NOT knock or ring my door bell. I do NOT participate in door-​to-​door sales. I call the vendor I need when I’m ready to purchase.

IF there were negative stars, Anderson would qualify. They manufacturer the cheapest, poorest quality window that is available. The grids are a joke but more importantly the vinyl fails, cracks, and the cheapest Viking/​Home Depo window outperforms Anderson by a long shot. Their warranty is abhorrent as well. They stand behind nothing and nothing is just what you get.
I have built three houses — and fortunately only used Anderson in one of them. I will never buy another Anderson window.

I had a good salesman I think he was trying to help me find the window I wanted and liked, but he used the «buy right now discount». I really don’t like companies that do this. I can’t believe you have to treat people like this if you are making and selling a good and quality product.
13 windows for $ 24,000 (i have a couple 5 foot and 8 foot windows) and $ 10,000 for a double sliding patio door.
I think I get more respect from car salesmen than these window companies, The windows have to have more markup than a car, so they should be willing to take the time to work with a customer. (my car salesman worked with me for 2-​months on purchasing my car) these windows salesmen want to come in, and talk to you for 2-​hours and walk out with a $ 35,000 sale.

I’m writing this review because I was literally disgusted at the salesperson that came into our home. The windows are great don’t get me wrong but when you are making me buy ten windows for about $ 14,000 and do NOT allow me to think about my purchase that sends me a red flag. He was forcing us to make a decision on the spot. We said we need to think it over about five times and had to make him leave. Are you serious? Even though the windows are top quality, I will NOT use them because of their sales tactics. UNETHICAL! Please be aware before allowing them into your home to prey on you with their unrelenting car salesmen techniques.

These are hands-​down the best windows you can buy. They are also the most expensive though. But you get what you pay for. The windows look great, and there is no way in hell a draft is coming through them. If you want the most energy efficient windows money can buy, go get some Anderson Windows.
Now, that above sounds like a 5 star review. but I had to dock a star for their customer service. I am sorry, but I left multiple messages asking them to call me back so I could schedule a time for the inspector to come by and pass the windows. After the third time I called, I finally got an appointment. Once I was on the phone with them they were great. Very pleasant and nice. But, it’s just getting them on the phone to begin with that seems to be difficult.
To keep this short I will end by saying this: The only thing you know for sure that will be absolutely PERFECT are the windows themselves. These windows will be the best you have ever owned, without a doubt.
Pros: The Best Windows Money Can Buy, Installation was Quick and Painless, Salesman was Nice
Cons: It’s a Struggle to Get Them to Call You Back, Very Expensive