Randalls

I about a mile down the road from this store making the convenience of shopping here impossible to ignore. However about a couple of weeks ago, we had an extremely disturbing racist experience or at the very least an outrageous level of rudeness. Even worse local Management as well as corporate (800 # on receipt) had little to no interest.
We came into the store about 7PM, selected a bottle of wine and got in line to be checked out. In front of us was a mother and daughter, which appeared to be of Indian decent, the cashier was an older black lady. While the lady in front of us was checking out, the cashier starting making obvious gestures of impatience. While she sighed and kept her hand on her hip, the lady attempted to find the correct card to use. When the customer entered her payment, she was then asked if she wanted the Monopoly game piece. Initially the lady said no, but then immediately said that she did want the game piece. The cashier then responded by saying «well do you or don’t you???» while wildly gesturing with her hands. Her conduct prompted me to respond telling her that what she was doing was completely unacceptable and that she better not speak to me like that. The cashier then mockingly said «What? I only want to know if she does or does not want the game piece.» I then demanded to speak with the Manger who came out after the three cashiers could not figure out to do until we insisted the Manager come out. Eventually the tall man came slumbering out of the back office and asked what he could do. As soon as we started to explain he said «you all are going to have to come over here» in a rude and demanding tone. After we explained the situation, he had the audacity to say «the lady and daughter did not look very upset.» Needless to say, I knew this Manager was not experienced and competent enough on how to handle these situations so we left shortly after.
As soon as I got home I called the number on the receipt and the call center representative took down the report and acknowledged the severity and said that someone from HR would probably be calling me back. Nope, that did not happen. Instead, we got a Manager that called back discussed the matter briefly and simply said he would investigate and review the video tapes. What a waste of my time talking to this fool. Yesterday, I came in to the store to pick up an item I forgot at HEB only to see her still working their and delivering poor customer service– similar to the cashier we checked out with, but not nearly as bad as the poor lady and daughter experienced a couple of weeks before.
Bottom line, if you are a minority and not able to defend yourself, beware. You will be stomped on.
Everything else: check dates on perishables, never expect fresh seafood, hit or miss on beef, ok with non-​perishables if you are willing to pay the premium.

I have only been to this location twice, and I have received the worst customer service ever. Both times I have been rung up by the same cashier, Amy. She doesn’t mutter a single word the entire time even after I say hi. There is definitely a reason the parking lot is always empty. I’ll just stick with going to the HEB across the street from here on out.

Randall’s Bakery on Braker Lane such delightful baker who made our cake scrumptiously delicious, chocolate cake with strawberry filling and butter cream frosting with strawberry topping so pretty. Thank you for making Sherry’s Happy Birthday party so special. You are the best!

There is a reason why it is so easy to park here and why it is never crowded! The customer service has seriously deteriorated over the past few months. Get it together, Randall’s. Until then, I will brave the crowds at HEB.

This Randall’s is clean, nice, and well-​organized. I’m an HEB devotee, but the one across the street on Braker is so crowded and laid out poorly, I find myself coming to Randall’s when I just need a few items. (Plus — they have a Starbucks!!!)
But this review is specifically for the deli staff. I ordered catering trays for my son’s birthday from the corporate catering line, and when I arrived to pick up the trays, the order was incomplete (the fault of the corporate line). The deli manager was apologetic, and moved quickly to get me the additional tray I needed. Isabel, the deli employee, went out of her way to make up a beautiful pinwheel tray in no time. The food not only looked good, but it was delicious too. Some of the best deli tray food I have ever had, and I received many compliments on it from the party guests. The prices were completely reasonable too!
Add on to that tasty $ 5 for 10 cupcakes from the bakery and a fresh fruit tray, and my party food was taken care of in a stress-​free fashion. Thanks Isabel and Randall’s!

The store is slacking off in cleanliness. I love the floral departmemt. Flowers that I buy there really seem to last. The organic produce section isn’t huge, but it’s all fresh and tasty. there never seem to be enough checkers or baggers. It is hard to find an entire carton of eggs without several being crushed. The eggs from the smashed cartons had leaked all over the good eggs.

Even though Randalls charges more than any other store they never seem to have any registers open and you spend half your time waiting in line. Today there was one line open and half a dozen people waiting.

Every employee at this store is friendly! The parking is amazing and never hard to get in to. The carts are clean & they’re put away. It’s clean and the food is fresh! So happy I’ve found this. Later HEB!

Boy do I really just dislike Randall’s. I don’t think I have ever felt comfortable shopping here.
Being the mom of three, I know when something is marked up 25% and then you put out a coupon to make the locals think it’s a «sale». Tisk tisk.
Besides that, I come to this location for the Starbucks usually, which actually isn’t often because the service is terrible. Not sure if they are Randall’s employees or Starbucks employees, but they need better customer service training either way.
There is an HEB going in down the road. I suggest retraining your people and looking at your prices. Soon.

love!!! wish y’all were closer to me!

The people who shop at Randall’s are weird.
[Cue Pleasantville soundtrack…]

I really like this pharmacy! Accommodating, friendly, responsive… it’s as though I’m the only customer at the counter.
Thank you Randall’s pharmacists… especially Ms. Huong… for answering all my questions!

I’ll sum it up nice and quickly.
Randall’s is by far easier to get in and out if than HEB. It offers far better baked goods and cold deli items than HEB.
It is cleaner than HEB.
It is nicer than HEB.
The staff is friendlier and more personable than HEB.
The sales are great.
The store is never crowded.
I’m always greeted.
They have different items that I can’t find at HEB
Their breads are better than Whole Foods
They have a sitting area out front, or the Starbucks inside.
The service desk is always helpful.
I’ve never experienced a «bad» moment here.
Yipppeee!

Never crowded… Great organic selection and the best place to but fresh flowers in north Austin

Clean store and hardly over-​crowded. Their «Signature Café» has really good soups and decent sandwiches. With the Starbucks attached and their outdoor sitting patio, I enjoy coming here during my lunch break. Plenty of shade outside and an option to go inside if the weather doesn’t cooperate.
I recommend the Tuscan Tomato and Jambalaya soups from the café. Jambalaya has the perfect kick and great sausage but the tomato is thick and creamy, just a great soup all around.

I’m pleased that they started to carry Zevia soda, and it’s almost always on sale. Target dropped the brand, and it’s $ 6.00 for a six-​pack at Whole Foods. This location is also the cleanest in the area.

I’ve been going here for the past couple of years regularly. Excellent Store! Helpful staff for the basics in their grocery section. The produce guy went back and retrieved the type of spuds I needed recently and he was way cool. Deli is iffy for sure. The checkers are all very friendly. Relatively easy in and out and plenty of parking.
The pharmacy also has great service. The Techs know me by name and are always efficient and friendly. They went above and beyond to straighten out an issue with my new health prescription plan recently and it made my day/​week/​month/​year!
Very pleased with the whole experience at the Research Randall’s.

I’m a loyal Randall’s customer. The store is always clean and well stocked.
Biggest downfall is the lack of checkers available. I stop by many times between 5−6pm and there might be only two checkers. One at the express (15 items or less) and one at the regular check out lane. i can pick up my items in 10 minutes, then wait more than 20 just to purchase them. Sometimes I have to decide if it’s worth the wait. Seriously, it’s faster to pick up milk at Walgreens.
Rarely is there someone at the Main Service Desk. I’ve had to stand there for more than 5 minutes or walk over to the Express lane and ask someone to call for someone to come to the desk. I’ve wanted to pay an electric bill and it was really a hassle.
The pharmacy has great service. The Techs know me by name and are always efficient and friendly. They work both the drive-​thru and the desk. I really appreciate the drive-​thru pharmacy option. It’s also very easy to order my refills, there is an automated phone system that allows for simple refills. Thanks.

the one star is for the Earth-​Loving check-​out person who was clearly irked that i forgot my bags. thank you for packing my dry goods with the NOT so dry good. 3 dry items i purchased are now ruined thanks to a delightful puddle of liquid that pooled at the bottom of the bag. you can consider my lesson learned. too bad i forgot my bags and didn’t get them ruined too in the process.
i have loved this store, but this seriously pissed me off. i have family coming into town today and had about 7 errands i had to run. SORRY if i was a tad forgetful. i’m not out to single-​handedly ruin the environment. it was an honest mistake. i have to admit given your attitude, i really wonder if you didn’t know exactly what you were doing.

I stopped in on a whim as I needed some basic groceries and I happened to be nearby. Hadn’t been to a Randall’s in ages and wanted to see if they had anything interesting that HEB lacks.
Walking in, the sweetest lady imaginable was handing out fresh bread samples to dip in olive oil. It was delicious, so I grabbed a still-​warm loaf to do the same at home.
The whole place is so neat and they definitely win points for presentation. Randalls is to Target what HEB is to Wal-​Mart; it’s a lot of the same stuff, it’s just organized infinitely better and looks neater. There’s also less of a mob of customers to deal with. It seemed I was the only person in the store for half the trip, except for the attractive couple who were struggling to grab a 12-​pack of Dos Equis from the cooler. What’s so hard about that?
I asked at the deli whether they had any fresh prepared salmon and cream cheese spread like they have at Whole Foods. Negative. Just the Philadelphia salmon flavored stuff. Yuck.
Then I found it. The JELL-​O Mousse Temptations I’ve seen advertised to overworked career women or housewives, that I desperately wanted to try myself. You know, the snack you’re supposed to savor «After you have washed the bills and paid all the dishes»? (Honestly though, what the hell is that supposed to mean?). Anyways, I could never find it at HEB, but Randall’s came through.
Grabbed some milk, some frozen dinners for work, and then I saw them.
My love. My nemesis. My downfall. For a year and a half, I was able to put them out of my head and thought they had disappeared forever into novelty ice cream oblivion. But there they were – Dove ice cream miniatures. Only in chocolate and vanilla, minus the strawberry I never really liked anyway. And they were marked for quick sale at $ 3 a box.
I bought six. I think I even heard my Lifetime Gym card cry out in protest, but I blocked it.
Damn you, Mars, Inc. And damn you Randalls. But thank you, too.