Quality Inn

Yes, this is now an Econo Lodge. My wife and I were just looking for a cheap hotel (basically a bed and a shower). For the price we paid, it served its purpose. However I did want to mention a couple things. I’m not usually a complainer, but these are worth mentioning.
1. Front desk said phones were down so we were given a telephone number to call if we needed anything. We had to use our own phones.
2. Our first room had a window next to the door, but the window didn’t have a curtain! People passing by would’ve gotten a free show of us inside the room!
3. The bathroom sink leaked underneath. I could hear the water dripping on the carpet underneath.
4. The ice machine outside the room did not work. It required me to insert my room card, but when I did, nothing came out.
5. Our «deluxe» room, which I paid extra for, did not have a microwave or small fridge.
6. The tv was old and didn’t work.
7. As soon ask opened the drawer door beneath the tv, it came off one hinge.
On the plus side, the AC worked really well, although it had a tendency to change the set point temperature by itself (to a colder setting).
My wife and I were there for less than 24 hours. Like I said, it served its purpose. Hopefully they fix the issues in room 124 (no curtain) and 128 (everything else). For now, avoid these rooms!

This place has apparently recently changed names, it used to be Quality Inn and is now an Econolodge with no frontage road sign — very hard to find for an out-​of-​towner. Check-​in was pretty smooth although the staff acted like we were bothering her both times we interacted with her. Room looks decent with new furniture, except the creaky, ancient and VERY uncomfortable mattress that obviously hasn’t been replaced in 10+ years and was the worst night’s sleep I’ve had in a very long time. The mini-​fridge didn’t work, but the AC could have frozen us solid. The pool was quite nice and there were extra towels out by the pool itself (after we requested they restock the cart). Shower was badly stained; the shampoo, conditioner and «soap» provided smelled nasty. The wi-​fi is a joke with so little strength and constantly getting kicked off. Booked online & then had to pay an additional $ 30 «deposit» on my credit card for «incidentals.» I certainly hope there will be nothing incidental as we haven’t checked out just yet. Will definitely not choose this place again when traveling through Austin.

THIS PLACE IS NO LONGER A QUALITY INN. IT IS NOW AN ECONOLODGE. I BOOKED THROUGH CHOICE PRIVILEGES.
I just checked in. I am in room 221. King bed with a mini-​fridge, microwave, lounge chair, desk and chair, dresser, and a small nook for more shelf and storage. The vanity area is huge with a rack, coat hangers, iron, ironing board, full stand up mirror, coffee pot. Do not judge a book by its cover.
Yes, it is run down. Yes, it is old. A new management company just purchased this place so the renovation is in progress. Yes, the outside looks really rough. I personally don’t care because it is just me.
When I got to my room and I was surprised. It is already cold in here! The TV is older, but I don’t care. The pillows are great for me. Nice bedding that appears new. Floor looks great. Vanity area is clean and proper. Toilet room a little outdated but works greats and is very clean with everything else. The A/​C is cold and blowing like a champ. The pool is HUGE! and very clean.
The mini fridge froze my bottle water solid. That is an easy fix. The continental breakfast is good. Waffles, coffee, Rice Krispies (Kelloggs) and Mini Wheats (Kellogs), bread, bagels, and muffins. Butter, cream cheese, and peanut butter. Orange juice and apple juice. Whole apples, oranges, and bananas. Dried oatmeal.
Yes, I would stay here again.
Why 3 Stars. Outdated toilet room, door was a bit hard to open-​had to put a bit of my shoulder into it. The shower curtain wouldn’t stay closed because the rod is too short. The curtain would slide back to the middle so the middle of the shower was protected.
Lastly, the front desk CSR charged my card twice for the incidental charge. The incidental charge is $ 30. So he charged $ 30 by itself and then another $ 30 on top of the room fee I had paid, for a total of $ 84.28 instead of just $ 54.28, via Choice Privileges. I called them Monday morning and the lady thought maybe this was the issue but she didn’t know. Not everything has cleared my account so I will see what happens. Just an FYI and heads up.

This hotel is not the Quality inn. This MOTEL is a crack den. Dirty disgusting and very unsafe and committing fraud for charging under the name Quality inn

0 stars. STAY AWAY. No housekeeping ever cleaned the room or provided fresh towels. The place is falling apart. The staff doesn’t care so your complaints get you nowhere. There were stains on the shower curtain, dust everywhere, lipstick marks all over the window. No doubt the worst «hotel» I have ever stayed in.

Do not leave anything in the hotel (or should we call it hostel?). This inn is terrible. I left my watch in the room and 2 hours after checked out I called them. The receptionist said there were no other person working so he couldn’t check my room. He said I have to call back in the morning. It’s impossible for me to drive back there because we already arrived in Houston. Then I call in the morning next day and SHE (this time is woman) said they haven’t got the information from house keeping. I called again at the afternoon and this time HE said the house keeping haven’t clean the room so they didn’t know yet! What kind of hostel is this? Do they suppose to clean the room after the guest check out? And finally after I called 5^th time they called me back and said they didn’t find anything in my room.
If you accidentally spend the night there and see someone employee wear a Gc lady watch with brown leather strap. That’s mine!
I hope the management (if they have it) read this review.
And about the room! It’s cheap! And you pay for broken TV, broken shower, and you will got problem if you go to the bath room. You won’t able to close the door because the toilet blocking it.
Don’t waste your money to that «Quality» inn.

No Stars! Extremely poor customer service. Not worthy to be included under Choice Hotels.
I switched to cash vs credit card and they would not let me checkout at night to refund a balance. They said I had to checkout in the morning to get my balance refunded to me. Like, What?
My family and I stayed here over a month (construction delays on our home) so we can give the best review of this place since we’ve stayed in 3 of their rooms and have been allowed to examine countless others (we got pictures you won’t believe). Smelly rooms, extremely poor housekeeping, the building is falling apart. The garment rack even fell on my wife!
Cockroaches large and small, dirty carpets turned my babies’ feet black, found leftover garbage under the bed from a previous guest, and oh yeah — we discovered the mattresses were disgusting!!! they had some plastic liner over it to hide the mess!
In our last room, we literally changed our keycards more than 20 times because it would fail to open.
One day there were no eggs in the breakfast (its the same stuff EVERY day) — and they did not apologize or seem sympathetic. They just said ‘they did not deliver the eggs’.
We found sludge in the coffee from the main lobby, my wife almost threw up.
There is even a bathroom door that cannot close because the toilet is blocking it!
They only care to meet their sales goals. They got a bunch of SXSW people at $ 139 a night. I even saw some people complaining. I sure hope they put their thoughts on Unilocal like I am.
WiFi sucks, and to top it off, basic cellular service Sucks too !!!
There is also this older employee who seems to do nothing but tend the pool and allow the swing gates to the pool bang while he walks in and out at, get this, 7:30AM — at least close the gate manually behind yourself without letting it slam and create so much noise!
If you have to stay here don’t pay more than $ 45 a night! Its a rip-​off! If you can, avoid it at all costs!

No Stars! Rooms Stink! No Curtains in the Shower! 1 Hand Towel, 1 Shower Towel. We went to Breakfast on Sat they said it starts at 7am after walking down there at 6am. Their breakfast set up wasnt set up until 7:30am. With about 40 of us waiting in the Lobby. Wifi i know is free. But cant get no signal at all. Might as well be off! I’ve have been coming to Quality Inn for 16yrs. Never again! Oh when i called to get directions to Inn the guy at the front counter said he just moved here and didnt know how to get here??? Also front desk was busy on his personal phone instead of working the counter. I hope Corporate or the Owner see’s this. For 15yrs i’ve had great service but now its horrible!!! Oh Unilocal SAID I HAVE TO ADD A STAR OR COULDN’T LEAVE A COMMENT.

This place is absolutely atrocious to stay in. Everything looks and feels filthy. The carpets feel like they haven’t been cleaned in ages, and in the middle of the night, our curtain fell off so that anyone could have seen into our room. The staff routinely forget to restock the basic towels — and to make things worse, there’s a note in the bathroom that says if there’s any towels missing, they’ll charge you for them! Soaps and shampoos are also not a given. Be prepared to retrieve them from the desk after you check in. All in all, this hotel sucks. I only stayed here because I was a broke fresh grad and needed a place to stay when my girlfriend and I visited Austin. Won’t make this mistake again.

PLEASE STAY AWAY!!! We first walked into the room and noticed that it was a little out dated but we were ok with that because we were only going to be there long enough to shower and get a couple hours of sleep. I had to run to walmart to get flip flops to wear into shower, strike 1. Fast forward we were laying in bed and my husband jumped up yelling something is bitting me so we check the bed cover and it is full of bed bugs, Strike 2. That’s it we are checking out. We go to the front desk to check out and the the gentleman was helpful but he acted as if he knew something was worng. Long story short he checked us out without charging my card, hence the one star. This place needs to be torn down and rebuilt.

Change the name to Dirty Inn! Yuck nasty! My cousins gave me a free two night stay that they had won in a local fun run but after the first night we checked out… Even free wouldn’t keep me there!
We checked in to the hotel very late at night after a long day of driving. But instantly knew we would not stay a second night! My toddler was walking barefoot for maybe 10 minutes and the bottoms of his feet were black!!! The refrigerator had mold in it. The room smelled like mold. The shower… don’t even get me started! I mean, come on, how hard is it to freaking clean a shower??? Bleach and water at the very least!!!
We are now staying at the Holiday inn up the road… Much much better!

Heavily tattooed desk clerk took my ID a photocopied it, gave me my key to a non-​smoking room where traces of diarrhea was still in the toilet, ashes and cigarette butts were on the floor and the shower didn’t even turn on. We high-​tailed it out of there. REFUND!!!

Booked this hotel through American Airlines miles.
Staff not very attentive. Rooms OK, kinda old looking, super old TV, we only had ½ toilet paper and no replacement. Breakfast was good, that is why 2 star reviews. This hotel needs to go out of business and remodel everything..

Stay away! At the beginning of my week stay, it wasn’t bad, but when I checked in for the second time that week it was terrible! It took 40 minutes to get my reserved room at 8pm. The Wifi didn’t work when I came back so I was given a number to call but «due to a high volume of calls» I received a call two hours later at 11:30 with a simple solution. The front desk attendant said this was a common problem with iPhone users, so why aren’t they more pro-​active? They were also not very helpful when my daughter checked in on a phone charger that she had forgotten. After a 2 phrase exchange with housekeeping, my daughter was excused, with the comment that it was so long ago. It was one night ago! How is that even an excuse!
Staff needs to clean the pool deck and walkways! The drippy trash left streaks on the chipped, cracked walkways that were not swept or mopped while I was there for 3 days. The hallways by the laundry rooms were so foul, that I needed to repark the car elsewhere is as not to to get the full olfactory assault that occurred every time I walked by, and the guest laundry wasn’t much better. It looked as if someone had been murdered there: a big puddle of darkish liquid with drag marks all the way along the walkway. Disgusting!
On the positive side, the people were nice and the breakfast was very good, but if you want fruit or yogurt make sure you are there near the beginning. I loved the flowering vegetation near the pool, but staff needs to sweep the dead leaves away from pool decks and seriously — there was a shoe insole by the pool edge for 3 days. It probably is still there…

Checked in for two nights at $ 59 a night using Priceline. Looking back, I’d gladly pay extra for something better. Checking in was a total mess. I got there around 1130pm and there was a line of about 5 people with ONE person working at a very slow pace. It took about 45mins just to check in.
The motel is beat down. My room had rust all over the fixture, chip in the sink and to say water pressure is a dribble would be an overstatement. In order to get ANY pressure, it would have to be boiling hot water or the bph (benign prostate hypertrophy) dribble

Check in was a disaster for our group — wrong keys issued requiring several trips back and forth to the front desk. We all immediately swung by Target to purchase some scented candles to help with the smells in the room.
Our first evening there — a giant 2 inch cockroach climbed into bed with me! Yikes! Lots of screams — my boyfriend smashed it but we were so freaked out.
They moved us to a room at the back of the hotel but when we walked in – it smelled so much like mold that I knew if I stayed there I would get sick. I would rather be with a cockroach than get diseased from mold and bacteria.
Front desk gave us an option for another room — it smelled too but not enough to make you think you would get diseased.
To top it all off — my bill was (of course) wrong. They charged me for an extra night. When I told the front desk she said, of course, I will adjust. Then — shocking — my credit card was still billed the wrong amount.
I have called twice and the manager Larry Goodwin hasn’t even had the courtesy to call me back. I even specifically mentioned cockroaches and improper billing in both my calls. Can you imagine?
Please — for your health and well being — stay elsewhere in Austin.

Had my truck broken into and ripped apart, staff wasn’t concerned, treated it like it was a regular thing. It also took the police just under three hours to show so I could file a report. Never staying at this chain again.