ProntoWash

These guys are the best! They are so thorough and friendly. I told them that there was something in my car causing a mysterious musty odor and they were relentless in their pursuit of finding the culprit. They vacuumed and shampooed everything and the car looks almost new. I joked with them that I should sell it before I mess it up again.

I must say after going to the Arbor Car Wash at 525, they show their hours to be open until 530 that day and then being told that they were closing early and could not squeeze me in, I hurried over to pronto wash and called them to let them know I would be arriving right at closing time and that they would take me in. They agreed and not only accommodated a late car wash they called me on my phone and asked where I was as I had a difficult time finding their location in the garage at The domain, they even had someone waiting outside the garage to help me park.
The service was excellent and accommodating and I highly recommend them to any one looking for a wonderful, detailed wash.

Was told we would have a 3 hour wait, came back at 3.5 hours and our car hadn’t even been touched. He said another 30 minutes, but we waited another hour which is fine because I didn’t want them to rush. I paid for the Prontowash Deluxe $ 53.00 and gave a 15% tip even with the wait. I understand that it gets busy on a Saturday afternoon, but what I don’t understand is the extremely poor job they did. The garage is really dark so I didn’t notice this until we got home and were in the sun, but the rear windows were not wiped down, only half the door jams were done, it was pretty poorly vacuumed, and the rims were pretty dirty. I’ll never go back to this location. I could have done a better job myself with 30 minutes of minimal effort.

At first, I was impressed. I mean, I did feel a bit ridiculous paying over $ 100 for someone to wash and detail my car, but I really wanted them to focus on the interior and make it look brand new inside again. So, I opted for the ultimate interior package ($ 110 plus tip). When I got the car back, I was fairly pleased with what I saw. I mean, it was clean! Carpets shampooed! But, upon closer inspection, there were definitely places that were missed. The driver’s side door was completely ignored (I had something spill in the cupholder part and it wasn’t cleaned up at all, and there were a few smudges still left on it). It was obvious that the center console remained untouched and the steering wheel hadn’t been wiped down. For $ 110, you expect the car to be spotless. This definitely wasn’t…save your money and go elsewhere for that price.

Fast, friendly, good prices, accommodating, and best of all you shop while you wait! Yesterday, I wanted a wash, vacuum, clean out cup holders/​door cups/​console, wipe down all interior, wipe down leather seats (not leather conditioning!) to remove paw prints from my fur baby, and to vacuum under the back seats that lift up in my SUV (also thanks to fur baby). They did it all, and my car looked beautiful for $ 47 plus tip.
I can’t say enough about how great this place is, and how far superior their work is to all of those other car washes in the area. Prontowash is the only car wash I’ll use.

I stopped in rather spontaneously today to get my car cleaned, and Pronto fit me in immediately and got my car nice and clean. It was not in good condition as far as cleanliness goes when I dropped it off, but was lovely when I picked it up, and if that were all that I encountered, they’d have four stars.
(Five stars had it been a straightforward clean, but instead of looking my car over and giving me an estimate for a deeper clean initially, they just informed me when I picked it up that it was «more work», so they’d be tacking on an extra five bucks. Five bucks is five bucks, but I prefer to know the cost ahead of time.)
HOWEVER, when I arrived to pick up my car, I looked it over briefly, paid and tipped 25%, then got in my car to leave. That was when I noticed that something was off.
Where was my seatbelt? I had to reach behind my seat to find it. Something was wrong! My car came with a seatbelt-​holder-​thing on each side, to keep the seatbelt from cutting into shorter people’s necks. Unfortunately, the driver’s side seatbelt-​holder-​thing had been knocked clean off from where it normally attached to the headrest, and was dangling from the seatbelt.
When I brought this to the attention of the guy there, he said something along the lines of «Oh, uh, yeah, that was broken already, by the way.» I didn’t fight it, since I had somewhere to be and didn’t feel like dealing with it, but it was DEFINITELY not broken when I got there. How can I be so sure? Because my seatbelt wasn’t cutting into my neck (and that piece wasn’t dangling from it) when I got there. When I tried putting it back as it had been, it wouldn’t stay holding it up. I’ve got it setting with superglue now as I type this, but I really wish they would have just said something and been like «Hey, I’m sorry, we broke this.»
Would’ve been fine, and I wouldn’t have been upset, but having it pushed off as something that I did when it was fine when I came in was just infuriating. :(
(Considering how often the seatbelt pulls on it, if it had been broken ahead of time, it would have come off when I got out of the car upon arrival and my seatbelt snapped back to its original position, or any of the times I put my seatbelt on today — which it did not.)

This was amazing! The clean was fantastic, and the staff is very honest. They suggested I get a cheaper wash than I thought because they knew it would have been wasteful for the amount of cleaning I needed to do. Thus, I left a large tip, and will surely come back.
Amazing service, timely service, and overall a very pleasant experience.

This is a FAIR WARNING TO EVERYONE. I had left my wallet in the car, well hidden from view, tucked far down between the seat. I walked away and realized this and returned to the car asap… not even 10 minutes later and the wallet was gone. The employee who took my keys and phone number was not there when I returned. He had left, not to return for another 20 minutes. His co-​workers said he had vacuumed the front and then left.
The wallet was very much there when I left the car and was very much missing when I returned to get it. When I asked about it upon his return he pointed to the sign saying, he wasn’t responsible for any valuables. And it wasn’t his fault if my wallet was gone. This same guy, who claimed to be the MOD had also informed me, upon arrival, that he would be needing cash as their credit card swiper was broken.
I called Security and the Police. And the owner. Reports were filed. One policeman even laughed and said, «you have to be crazy» to leave your car and keys with anyone… period.
This guy even had a long rap sheet. The owner was on the defense of this employee saying, and since there were «no witnesses» to this, he had nothing to offer. He had also said it was their policy to record all contents of the car. There was no record of anything listed on my invoice copy even though the back was full of items (not so valuable I guess).
So I am offering this to everyone out there. Don’t leave your car with these guys.
Yes, I am responsible for leaving my wallet. It is a terrible mistake as it has tremendous sentimental value. Even though I returned promptly to retrieve this, it was 10 minutes too late.
I have left valuables in my car with Valets, with other detailers, and car wash companies, and they have remained in the car.
I believe if this had been a reputable company with well trained employees from a decent owner, this would not have happened.

Great service, great people. Pronto is always very friendly and helpful. They finish quickly and always send me a text when they have my car ready. Price is fair. It’s a great reason to visit The Domain.

If i could give them a minus 5 i would!
We just had our brand new BMW washed at this place. When we came back from shopping there were 2 major dings on the car. They denied it was them when we just came from the dealership straight there.
BMW puts 8 coats of paint on their cars. The dings are so deep that you can see the metal, so imagine the force that was applied. Again they denied and even refused to give us our money (60 $) back. This is beyond ridiculous! Don’t wash your car here!!! They obviously don’t give a damn. I posted a photo of one of the dings so you can see.

GREAT JOB. Just got our GTO done today and WOW. We were planning on selling it but hubby says it looks so good he can’t bear to part with it.
We just dropped off the car, gave them our cell, and then they sent us a text when the car was finished 2.5 hours later :)
The car looked fabulous, every inch was cleaned and shiny and they managed to make the car look just as good as when we bought it :) We got the $ 122 inside and outside cleaning plus waxing plus treatment of the leather/​suede interior of our car.
Would definitely recommend them to anyone looking for affordable detailing.

I am so incredibly impressed by the job these guys did today. My husband an I took our gross cars that we made even dirtier during our moving process last weekend. Imagine the mess a law mower makes when transported in the back of a hatchback. Yeah.
These guys not only cleaned the inside and outside of our cars until they were immaculate, they even organized all the things in my car I had forgotten to take out before going in. They went above and beyond what we were expecting. And they’re Eco friendly! They only use a pint of water per car wash.
We will most definitely be brining our cars back every few months. We’re both so happy with our service, my husband looked like he was about to start drooling when he saw his car all shiny and whatnot. Our cars are cleaner today than they probably ever have been. They quoted us a time frame that was over an hour longer than they actually ended up taking which was really awesome.

It’s not cheap. It’s not speedy fast. But o. my. gawd. my car looks like it’s new. I’d forgotten that it was a deep, sparkling blue, not dingy, dishwater, dust on pollen on more draught-​stricken dust gray. My interior is gleaming. Sleek. Spotless. That spot on the inside of the windshield where I killed a bug and never got around to cleaning my handprint off? Spotless.
Looking for cheap? This ain’t it. Looking for a quick towel-​wave? This also ain’t it. Settle the hell down, get a drink or some lunch, shop, whatever. Your car will look absolutely stunning, and you’ll think, hey, that wasn’t so bad…

I am a new Austin resident and have been looking for a place to get my car washed. I came across Pronto Wash on a Google Offer and thought it would be a good idea.
The first time I arrived, there were two cars in the bay, one was complete, the other being worked on by two attendants. This was 2 hours (!!) before they were supposed to close and I was told that the car they were working on was the last of the day.
The next time I came 3 hours before closing time, again, only two cars in the bay, one complete the other being worked on. This time, the lone attendant, very politely told me he wouldn’t be able to get to me today.
After making two 20 minute drives to try out a new car wash, I’ve asked for my money back. If you 1) can’t wash a car in three hours and 2) can’t staff yourselves accordingly, I want no part in it.
Stay away– this place sucks.

Had my car washed there on a Saturday evening. The service was friendly and polite, but the wash was just ok. I had the $ 36 interior+exterior package. The parts that they cleaned were really clean, but there were obvious oversights, like the fact that they didn’t pop the trunk to clean the parts of the car that collect dust and dirt underneath it.
My rear-​view mirrors were not totally wiped down, either.
Would probably not go back. Going to try find a better wash for a better price.

It’s ironic that this place calls itself «ProntoWash» when it took nearly two hours for them to get my car all squeaky clean… maybe they should try «SqueakyClean»? I’m honestly not exaggerating when I tell you that my car probably looks cleaner than when I bought it… it’s amazingly clean. And for that, I’m not upset that it took them as long as it did for them to clean it. However, it might have been nice had they communicated to me that this was the expected time, as I was there on my lunch break. Thankfully, I don’t clock in/​out at work… so I was good to go… and in a clean car, no less!
The facility itself is in the parking garage — so no use looking for a store-​front. You pull yourself into a little spot, tell them what kind of package you want (~$ 10 more for an SUV), and hit the Domain.
When I got back, I couldn’t believe how clean my car was. Every single nook and cranny was cleaned up… I checked them too! I’m a bit of a neat-​freak, but I left this round between washes go a little too long — they made me forget all about it.
Worth the cost/​time? That is for you to decide… I don’t think that this is the first place I will go for every single wash, but when I want the job done extremely well, then this is the place that I will go. They even lifted the cover in the hatch that I use for my dog and vacuumed underneath it. Very good stuff.

Horrible experience… I went to the location at the Domain at 435pm today, they say they are open until 5pm on Sundays and no appointment is needed, however I spoke to a girl named Kyle and she refused to take my car because they were booked, ???, and there was a lane opened. I asked for her supervisor and she said there wasn’t one, his girl had an attitude.
Based on the reviews I have read I’m not the only one complaining about this particular employee. I still wanted to give this place a try but after today experience I doubt ill ever use them to clean my car. I was considering getting their convenient package, its not happening now.

I paid just over $ 40 for a wash, wax and super clean insides for my old Honda from these guys. Totally worth it. I got it just before my in-​laws visit and then my mother and sister come into town. My goal I told them was to make me look better than my super smart sister. She may be super smart, but her car is nasty and stinky! So I think I’ve won.
I appreciated that I was asked if I wanted one of those stinky air fresheners in my car. I don’t want any fake stink! If I wanted stink, I’d let my sister borrow my car.

This is the 2^nd time I’ve taken my car in to these guys/​gals.
I bought their mid-​range package (interior/​exterior) for $ 36
Before: my car was messy and smelled like wet garbage.
Trunk was all cluttered.
After: Car = squeaky clean, smelled great, trunk completely organized.
Here’s what I love about them:
— They remembered me.
— They have immaculate attention to detail.
— When I came back to pick up my car, the sunlight had faded from the garage. Even though in the dim light, my car looked beautiful, one of the guys (main guy, don’t remember his name) asked if he could take the car to the top floor (outside portion of the garage where it was bright) to make sure all details were cleaned. WHO DOES THIS?! Every other car wash I have ever been to has just handed me the keys when I say the car looks nice. They went the extra mile. When he took my car to the top floor, I went to my apt, stepped onto my balcony and saw him further detailing the car.
— The valuables I had accidentally left in the car were all organized and put into a bag.
While I love washing my car myself, I have definitely found my own replacement when I have no time to do the self-​service washes.
HIGHLY HIGHLY recommended.

ProntoWash is a car wash service in the parking garage of The Domain. They’ll wash your car by hand while you shop and have it ready to go when you return.
The cost varies based on the size of your vehicle. I think it starts around $ 29. I paid about $ 36 for my Subaru Forester.
The employees are very nice.
My Subie was pretty filthy inside and out when I dropped it off. When I picked it up it looked clean and shiny. One of the guys asked if I had a lot of dogs. I guess he’d noticed that there was A LOT of dog slime on the windows! The windows looked great and we had a nice conversation about adopting rescued dogs.
Once I got out of the parking garage, it became clear that my car hadn’t been cleaned as thoroughly as I would like/​expect. They didn’t wipe off the sides and underside of the steering wheel so the remaining dust/​doghair was revealed as soon as I made my first turn. Not a huge deal but I would have appreciated a more detailed wash.
When I parked at home, I noticed there were still patches of black sludge between two of the spokes/​holes of the wheel. These patches weren’t visible from a standing position when I picked up my car but once my car was parked and the wheels were in a different position, the sludge was visible. Disappointing.
It’s definitely a splurge for me to spend that much on having my car washed. For that price, I shouldn’t have to get on the ground to make sure the wheels have been thoroughly cleaned when I pick up the car.
I think 2.5 stars would be most appropriate but I believe in rounding up so I’ll give them 3 stars.