Picket Fences

This is my favorite baby store in Austin! It is so adorable and fun and the workers are so kind! I bought a glider from them, and they warned me that it would take 10 weeks to get in. It took 6, but I was so grateful that they did not set me up for disappointment. The delivery service was so great, and I’m so glad that I bought from them.

I had a great shopping experience at Picket Fences! I was looking for a glider for our nursery and had visited both of the major baby super stores only to be told ordering the glider would take about 12 weeks, maybe even 16 weeks! This would be well past my due date. I decided to look at Picket Fences although I was afraid it would be out of my price range. I was pleasantly surprised to find out the prices were about the same as the super stores AND they told me they could get my the glider in 4 – 6 weeks! Super win. The women who worked there was very nice and helpful and didn’t act weird or annoyed when I was channeling my inner Goldilocks by sitting in every chair that had over and over to find the «just right» one. I probably sat in chairs for an hour or so and they were super cool about it. Finally I made up my mind and ordered. My chair came in in less than a month! It was perfect, exactly what I wanted. Also, because they were training a new employee on how to do delivery and set up on gliders, they delivered and set up my chair for me for free. I am super grateful and feel better about having shopped and supported a great local independent business than having gone through the mega baby super store places. Great staff, great products, great service. Look forward to going back when I need more baby things!

Adorable baby and kids clothing and accessory options. It’s great there’s a local boutique that carries Tea Collection and other brands I usually only find at Nordstrom.
I received a baby gift recently that I needed to exchange for a larger size. When I explained this to one of the two sales ladies, she took the item behind the desk without another word. After waiting around for a few minutes, I realized that she was not going to find the larger size for me, point me in the right direction, or offer any other help unless I asked.
There was one other customer in there and, when she left, the sales ladies started to whisper about her as soon as she left. I generally felt unwelcome and it was an uncomfortable experience all around. They have cute things but there are plenty of other places with better customer service. I doubt I’ll go back.

This place isn’t the worst. But it’s definitely, absolutely not great. I got a gift card to this place with the specific instructions to buy something maternity to wear to work. Their clothing selection is definitely not geared toward work appropriate — very low cut, bright colors, lots of sleeveless maxi dresses, etc. But, that’s okay, I figured I’d just buy something else. Wrong.
Picket Fences literally doesn’t carry clothing for smaller women! Not a single xsmall to be seen in the entire store. After two very frustrating trips to try on clothing there, and one sales lady who suggested that maybe I come back when I am more pregnant (20 weeks isn’t pregnant enough to wear maternity clothes?)… I’m giving up. They keep pointing out that they sell baby things as well, but at this point, I don’t need baby things, I need clothing so I don’t have to go to work naked! Plus, that’s not why the gift card was given to me — it was given with the express purpose that I buy clothes. I asked if I could just return the gift card and get cash, that way I could buy clothes somewhere else. But perhaps unsurprisingly, the answer was no. At this point I’m probably just going to try to sell the gift card online (maybe I should have waited to publish this review until after I got rid of it…). Ugh.

I’ve struggled to write this review for over a week.
I’m a long time customer of Picket Fences. They have a really great selection of maternity wear, nursery décor, baby clothes and accessories. The kids shoe section is small but smartly stocked. I especially love to buy things on sale as their general price point is a bit steep (it is a boutique shop after all). And the customer service is mostly pretty good…
However, on my last visit, I left really, really annoyed. It was Small Business Saturday and my email from PF stated «20% off storewide!» I thought to myself, that’s SUPER! I love a sale and I love to support my local businesses. While there, I found the perfect pair of boots for my two year old. They had one size available (her size) and they were 50% off. Score! Meant to be!
I paid for the boots and walked to my car. I pulled out the receipt because it seemed off to me and, sure enough, the 20% discount wasn’t applied. I went back inside to let them know thinking they would immediately correct their mistake. Boy, was I wrong! They, in no uncertain terms, said «NO.» That the boots were already on sale. I said, yes, I’m aware, this is why I opted to buy them. And I showed them the email that stated 20% off STOREWIDE that specifically said nothing about excluding sale items. They said the boots were «already a good deal» and that I was welcome to return them.
This makes no sense to me. Rather than honor their word and make the sale to a loyal customer, they would rather have said loyal customer leave wholly disappointed. That, folks, is poor customer service and I won’t be back.

My mom keeps finding neat things from here– and although I have not been in to see for myself, I enjoy her choices from Picket Fences! She purchased a bunch of sale items recently– totally cool.

I’ve stopped by a few times to looks for gifts for friends with babies on the way. The merchandise is cute, but every time I’ve been in I’ve been completely ignored. Sorry, but in a high-​priced boutique, a customer should not have to hunt someone down. I never bought anything because I just plain didn’t like them, and I won’t be coming in here anymore.

Stopped in for the first time today only to be greeted with 20% off store wide! Hooray! I have went to many of the boutiques in Austin and although they have some cute things they are generally very small and limited in products. Picket Fences has a good variety of baby items both clothing and not. You are in a boutique so prices aren’t cheap but they carry the lines I love to splurge on in between my consignment store and clearance rack shopping. The staff was very friendly without being overly invasive of my quiet shopping time. Very much enjoyed my experience here and will definitely be returning.

My husband and I had some time to waste, so we popped in here to see if we found anything we just had to have.
For those of you that don’t know me, I’m more of a bargain shopper than a boutique shopper; so I had sticker shock on many of the items that I saw. Eventually, I found myself in the back of the store where the sale items were. I found two items for 75% off. This pleased me very much. I feel like I got a good deal here.
As for the customer service, it was fine. We weren’t greeted when we came in the door, but when I asked for help the girl did her job. Luckily, the item I wanted was on sale.

I love this place and I keep going back. Every time I go in, I am greeted warmly. They let me look around and are so understanding when I leave in complete indecision. I found the bag of my dreams there and fully planned on purchasing it until I saw it for 20% at the manufacturer’s website. They weren’t upset about it at all. They were happy that I found a great deal. When there was an item that I wanted, but was backordered, they called me as soon as it came in. I have zero complaints about the customer service.
I have purchased quite a few items there and have been so happy with each purchase. I love their selection bc it isn’t merchandise you can grab at BBB or BRU. The items are great quality and worth every one of the many many pennies you will spend there.
PS…they do occasionally have a store wide sale. I picked up my ergo, bamboo swaddlers, and awesome wall decals for 20% off.

2 stars for cute kid’s & baby items
The owner needs to talk to the girls she hires. Just left this place ready buy several nice items for my new baby niece, but the young girl behind the counter was too busy chatting & giggling on the computer to help me and I was the ONLY person in the store. She didn’t greet me when I came in and didn’t really seem to care if I was there or not. Ugh.
Not sure I’ll go back.

Over the weekend, I was frustrated over finding a great boutique to shop for my first maternity jeans. Few stores that are here in Austin are NOT open on Sundays which is really annoying. So, I check out this place first thing Monday morning.
I called to make sure they had what I was looking for before I head over. A girl greeted me at the door, friendly enough. Once she found some jeans for me, she led me to a dressing room. After that, she never checked on me. I’m sure she just wanted to leave me alone since my mother was with me. Who knows. Not much customer service there, but I’m happy to be left alone to shop and decide whether I want to spend $ 300 on 2 pairs of jeans. I end up buying them because I prefer to try on clothes vs. buying clothes online. Limited selections, but I got what I came for.
Really cute, modern shop They carry brand name items that is the latest and the cutest. However, it is pricey. It’s not your average consignment store, so be ready to spend some moola. If you don’t mind spending some money and you want cute, modern store to shop in, this is the place.

Yes, this place is very expensive. With that said, they have the cutest clothes, toys and furniture for kids you’ve ever seen. They also have gorgeous fabrics that I haven’t seen anywhere else. They’ve always been nice to me, even when my kids are going crazy and I don’t buy anything.
Just go and check out the sales if you’re skeptical…

After reading the reviews on City Search about this place, I was really concerned about the customer service. So many people complained that no one assisted them and that the sales staff were rude.
I decided to go to the store to see for myself and I had heard they had cute maternity clothes. Knowing that I was entering the store 30 minutes until they closed on a Saturday, I was completely expecting the rudest of rude encounters from a young staff probably anxious to close so they could go «party» at night…
But I was wrong. The young girls in the store greeted me and my husband as soon as we walked in the store. They asked how they could help out and when we said that we were just looking, they were very nice about it and let us look around. When one of them saw that I had a handful of clothes to try out, she assisted me in getting a dressing room and didn’t hover over me while I tried them on (I hate that when the sales staff ask you «How are we doing in there» every 5 minutes!!)
More people came in with only a couple of minutes of closing and the sales staff treated them with the same courtesy as if they came in at the beginning of the day. None of us felt rushed to leave the store and let us take as much time as we needed to buy what we wanted to buy.
Cute stuff and if you need awesome maternity jeans while you are pregnant, this is the place to visit. Caution though-​they will cost you around $ 180-​$ 200 a pair. OUCH! Then again-​there was a sale rack with 50% and 75% off so that took the sting out of the sticker shock on some of the clothes. Bummer none of those cute jeans were on sale though!
Didn’t get 5 stars since they are very strict on the return policy. It seems most things you buy in the store fall under the «All Sales Final» policy. Most of us entering the store are pregnant which often means we are hormonal… do you REALLY want to have such strict policies for women who can go from happy-​go-​lucky, to extremely depressed, to raging angry, and back to happy within a 2 minute time period???

I“m pregnant (first time) and have been searching for a place to find great designer jeans and other quality pieces that don’t resemble a mumu (am I spelling that right?). After popping into quite a few places and being only mildly impressed — at best (even Target, that I thought would be a maternity slam dunk — only has basics and few nice items) — Picket Fences was a gem to find. I’m not doing five stars because the prices can be high — but they have a well-​edited selection of nice items. I got my preganacy jeans there and wear them all the time and they are holding up great. Also found a great Michael Stars T and an adorable dress. They also seemed to have some great baby/​kids clothes as well … but I’m a few months away from needing those yet.

No, I am not pregnant.
But, something is definitely in the water, because I am surrounded by new moms or expecting moms. I ran around this weekend with one of my knocked-​up friends to shop for baby items. I was one of those girls who picked up every single item and said «awwww, buy this!» Really cute baby furniture and cool bedding ideas. Much better than some of the typical cartoon characters you’ll see at the big chains.
This store seems to have everything you’ll need. Baby clothes, bags, furniture (sit in the white plush chair! so soft!), maternity clothes, custom announcements, etc. Its a little pricey, but oh so cute! One diaper bag was so cool, I wanted to buy it for myself to use as a purse.
They even have baby UT and A&M baby clothes, but no Texas Tech. Minus 1 star!