Peoples Rx

My mother was diagnosed with cancer and was going through Chemo. Her body was rejecting the medicine and she was in bad, bad shape. The doctor recommended a certain medicine. I called about 12 different pharmacies in a 50 mile radius and no one had the medicine in stock, we were told it would take several days to get it in. We were desperate for this medication to make my mom feel better. At about 4:30pm, People’s Pharmacy told us they had it. I drove out there, got there right about the time they were closing and explained the situation. Of course, then we realized that the doctor had written the prescription wrong! The staff at People’s went above and beyond, and called and called and waited after closing time to get my mom’s medicine. They were wonderful and I can’t speak highly enough of them.

Best in town

Peoples has a lot of good products & perhaps has some helpful people but unfortunately I did not encounter one when I met Barb who claims to know more than anyone about what I should buy for my health. I was looking for 2 specific products recommended by my health care practitioner. She asked me a number of personal questions and tried to sell me another product in addition. I explained that I work with a team of health practitioners so I am following their advice for my individual health conditions. She tried to make me question that advice by the use of fear and kept on with her pushiness even when I explained that I already have professionals that I consult. When I asked about the return policy she again questioned me about my symptoms including personal questions regarding my bowel movements. Although she may have a store of knowledge and explained that she leads classes there, her people skills are very lacking. Barb, do NOT use fear to dominate and attempt to create dependency to sell your products. Learn to listen, respond with empathy and only give advice when asked. I am NOT motivated to return based on this experience.

This pharmacy is awesome! The staff is both knowledgeable and friendly while remaining quick and attentive. They have such a large variety of vitamins and medicines for all types of people. They work with you on prescriptions and are just good people.

My father has been experiencing symptoms that closely resemble dementia (forgetfulness, paranoia, confusion, etc.), which has had me absolutely sick with worry. This is not an easy thing to deal with, especially with doctor/​patient confidentiality rules being the way they are. Fortunately, however, I was able to discreetly communicate my concerns to his doctor, who ran a series of tests. And sure enough, he had a severe vitamin B12 deficiency. With his lab results in hand, I headed off to Peoples Pharmacy, knowing they would take good care of me, and answer any questions that I may have.
I was wrong. I wish I knew the name of the person who helped me, because I would like to call her out as one of the most overbearing, unqualified people I have ever come across. I told her about my concerns, and she proceeded to guide me around the store and load me up with a bunch of products that really had nothing to do with my visit (which were also incredibly expensive). She sneered at my dad’s doctor’s recommendations, mainly because they were conventional and not holistic. She then looked at his lab work and said «what does Lisinopril do?». After explaining it, she proceeded to load me up with some alternatives. Folks, this isn’t just lousy customer service– this is absolutely dangerous. This person was actually undermining a medical doctor’s recommendations– and to make matters worse, she seemingly had no educational background that qualified her to make the statements that she did. If I had actually followed her advice, my dad would be off of prescription medication altogether and they would be replaced by parasite cleanses and God knows what else.
After gracefully exiting the store, I proceeded to head over to GNC, at Lakeline Mall. Fantastic experience– the person there was knowledgeable and made a concerted effort to complement my dad’s regular diet/​medicine with supplements that he actually needed.
Sometimes local is not always best.

I’ve driven past People’s Pharmacy but never went in until a week ago with a list of supplements from my doctor who has no ties to this company. So glad I did. My doctor had made a suggestion for an herb and after some online research, I was concerned about possible drug interactions. The lady I spoke with spent 10 – 15 minutes confirming that there was indeed a drug interaction, l. She then spent another 5 minutes consulting with the pharmacist and 3 different books to find a safe alternative. I’m glad I didn’t just blindly trust my doctor’s recommendation. People’s Pharmacy saved me from some negative consequences and I am very thankful.

Great pharmacy. On Sunday my daughter called from the Houston area and had been searching for a natural product to treat thrush in her 8 month old. I called several pharmacies that are very close to us and they said that they didn’t carry it and some where «what’s that?» I called Peoples and the lady when to the shelf and said that they were out. I asked her to call other Peoples and within minutes she called back and had it being held for me at the N Lamar store. Thank you so much for your knowledge and great customer service.

Try the wellness clinic next door. I get my blood tested every six months. I would recommend getting a vitamin panel.

Only in Austin (and maybe a handful of other cities) would a company focusing around alternative medicines and supplements receive numerous five star reviews.
Many of the products are found cheaper online, but there is something to be said about face-​to-​face contact.
In light of mixed reviews, I do feel like the folks here have a good grasp on what they are offering, what needs you have that need to be met, and what they need to do to help you get back into tip-​top shape, holistically.

People’s Pharmacy is good. I love this place.

Every time I go in to a people’s I feel very attended to and comforted. I appreciate their knowledgeable staff and plenty of holistic choices.

My husband and I visited today to talk to the nutritionist. We started the Paleo diet, and wanted to ask if there are any nutrients we may be missing as a result. We talked with Jodi, the Wellness Consultant. She was great! She listened to us and guided us, not ever once trying to sell us anything (although we did buy two different items as a result of our conversation, but only because we wanted to). She calls herself a «holistic nutritionist» and a «minimalist». We really liked her approach and her guidance as to what we may and may not need. It’s obvious that she’s passionate about helping people.

The service here is always impeccable. Every time I’ve come in for something the staff has been pleasant and extremely helpful.

I wandered in on a whim, thinking maybe this place would have what it seems every other store in town has stopped carrying. As I was looking, an employee approached me, and I asked about it. They didn’t have it, but she immediately went to see if they could order it. She placed the order right then for my little $ 4 product, and they called me the next afternoon to pick it up. THIS is customer service, and I could not be more impressed.

I will never come here again.
Everytime I come in here I am treated like I’m just bothering everybody. I have come in here every few months to grab supplements, holistic stuff, and some diabetic insulin syringes mostly for my dog medication. It’s much cheaper to get them in bulk here then at other apothecary and from the vet itself. Especially when I travel between cities so much this is very convenient.
Yet the past few times I’ve been in here they always are nosy about what I want them for (when I tell them they insist that I need a prescription). Legally you do not need a prescription to buy these and there is nothing in my appearance that would lead them to believe I’m a junkie — but I can feel the judgment every time. Rude!
So even though they can’t bar me from purchasing these, they denied me being able to get them. This is so freaking rude an inconvenient. I’m not going to get a prescription from out of town from a doctors office that has staff that is notoriously slow that I have to have faxed, when I don’t have a fax, and deal with that nightmare.
I used to have my prescriptions from my Austin Dr filled here too but will now be going somewhere else.
There are too many other pharmacies hear that will be happy to take my business and it’s just not worth the convenience of being clowe to home when dealing with these jerks.

5 Stars for their speedy service, cleanliness of the store, and ability to find things here you won’t find anywhere else. ONE star for the way they follow you around like you’re going to steal their overpriced vitamins, breathe down your neck and basically make you uncomfortable. If you like to just go into a store and browse around (especially considering that they do have some interesting things there) you will not like it here. They LITERALLY follow you around and ask a million times how they can help you, in spite of your constant reassurances that a) you might just be there to pick up an Rx and don’t need anything else or b) you really truly honestly no really just want to look around.

I had a minor cosmetic procedure on my legs (spider veins lasered) and the post treatment recommendation was for Arnica gel or cream (to reduce redness and bruising). A nice lady at Ulta told me to try this Peoples. I went in and was immediately overwhelmed by natural rememdies, vitamins and supplements. I searched for a bit before a nice gentleman, a pharmacist, asked to help. Didn’t catch his name, maybe Ned. He looked like a Ned.
I explained what I was having done and what I needed and he showed me the Arnica cream. Then he asked if I’d ever taken Nucleotides and went on to explain that they help repair the body, whether after surgery or for colds or whatever. Then he happily started educating me on vein health, saying, «If you come thru the other side of this thing [I’m thinking, uh, do I need to make a will??], come back and see me. We’ve got horse wort, conundrum root, and spartacus extract. All great for vein health!» Okokokok, those might not have been his EXACT terms, but he spewed out several crazy sounding supplements and talked to me for about 15 minutes on VEINS. I just looked at Ned and said, «Wow, you are a WEALTH of information!»
The gist of this review is that, not only did I get what I came for, but I left with a healthy respect for this friendly pharmacist and a greater curiosity for what other natural remedies I might need in the future. I almost can’t wait for my next ailment so I can go consult with him again. Maybe I should woo some mosquitos and see how he’d treat some West Nile Virus. Or go lick the pole at Rick’s Cabaret. At any rate, I’m sure he’d listen to my complaints with patience and empathy and set me up with somethin good and good for me. I mean, we all want to go au naturel sometimes!

I’ve been to Peoples Rx a few times now and while I understand that they may be loved by many because they’re pretty good at what they do — but there is just no excuse for the way they treated me today.
I was out riding my motorcycle with all my gear on. I have a herniated disc and my back had been hurting all day. I stopped in when I happen to see they were open.
I asked a nice young lady what she would suggest for back pain with a herniated disc at C6. She passed me on to an older gentleman who happened to walk by me.
I asked him about my back pain and he said he couldn’t help me. I was surprised and confused. He then said that his chiropractor was not around. I said «okay — I can come back». He didn’t respond. I then asked when I should come back. He said «he won’t be back until Monday» and walked away from me to stock the shelves.
I followed him and said «I have another question — my dad was recently diagnosed with diabetes and was wondering what you recommend for that.» He responded «a physician»…which is really weird to me… But i could see where he’s coming from. Then I mentioned that he was in fact seeing a VA doctor.
At this point he started mumbling and said something about how pointless it would be to talk to me about some form of salt that I couldn’t hear under the mumbling. He was extremely rude about it and in retrospect I wonder if the whole conversation was intended to be cold and rude. I guess he just couldn’t handle a leather bound biker walking into his store.
The funny thing is that I’m a top software engineer for Yodle, have studied medicine for a few years and even aced my last chemistry final. I’m just not a typical tech guru/​nerd. I just happened to look like a biker on this day and this guy treated me like trash because of it.

This Peoples location is big on customer service. While they aren’t the largest location (that would be Westlake), they are pretty well stocked on vitamins and other supplements, and their compounding pharmacy staff is constantly busy filling orders. If they don’t have something you need, they usually can order it, either from another of their Austin locations or from a supplier.
I’ve found their staff to be very friendly, knowledgeable, and helpful. They offer health consultations and seminars as well. People’s has a customer loyalty program that earns you points for purchases and then mails you a coupon for $$ off your next purchase (anything but prescriptions) in increments of $ 10. They also have an online purchasing option and ship out of town.
Besides compounded prescriptions, they also can fill a lot of regular prescriptions, and they now will file on your insurance for you. They are not affiliated with the People’s Clinic… which is what I thought the first time I heard their name. Weird name, awesome place.

I find it hard to believe no one has yet reviewed this Peoples Rx location.
I haven’t actually been in the store, but I have worked with them over the phone to get a vitamin supplement that all the other Peoples locations were out of transferred to the Peoples nearest me.
I had no name recognition and no prior business dealings with this location, yet they treated me with the utmost respect, as if I were a valued lifetime customer. The item I needed was transferred exactly as requested and even earlier than I was told to expect it.
Customer service at arm’s length just doesn’t get much better than this!