Pediatrics of South Austin PA

My daughter is now 17. She’s been to Pediatrics of South Austin her entire life. The staff is awesome, the doctors are great. I’m glad I decided to take her there.
There is however definitely a problem. It’s more to do with the Healthcare system rather than the provider themselves. I read some of the comments and the thing is that since they take Medicaid and chip (and there are few who do now) it’s going to get packed and pretty bad. The only decline I’ve ever experienced there are the parents themselves. It’s unfortunate but it’s a reality. Same situation with her dentist however he was smart and stopped accepting it and moved his practice to Pflugerville.

I like this doctors office. The main waiting area is cramped, but there is another small waiting area that is doored off for «well children». The staff, I found was nice. Yes, one girl has bright hair and makeup, but that gives the place a bit of fun. We picked this office at random when I gave birth 6 weeks early. The staff has always answered any questions we’ve had and if they didn’t know the answer they would always call me back or find out by asking someone else. I’ve never felt dismissed. We’ve seen all practicing doctors at this office and all are very knowledgeable and bedside manner was great. This office accepts Medicaid so you get a mix of characters sometimes.

This place is disgusting and so is the staff, very unprofessional, nasty, nasty, foul people. Physicians, open your eyes… Your staff can make you or break you, and its very clear that you have hired and are content with all the trash So. Austin has to offer. Your office is just as nasty and dirty as your staff!

Where do I start? I was recommended here when I was in the hospital in labor by one of the nurses. She had told me that Dr. Hine came highly recommended especially since I had medicaid. While I was in the hospital, I had made an appointment with him to be seen after we were released, my daughter was 5 days old. That first time wasn’t horrible, the staff seemed pretty friendly, majority of our paperwork had already been transferred over from the hospital, I just had to fill out some extra things here and there. The visit was pretty quick, he didn’t really cover much, just got in and out with the basics. We made an appointment again to be seen in 2 weeks. That’s where it started to go downhill. We always had appointments, but seemed to be waiting in the waiting room for a ridiculous amount of time. We’d get taken to the back, wait a little more, be seen by an assistant do all the standard inpatient question and answers. Sit back down in the little room and end up waiting about an hour and a half to be seen.
I think the point where it got bad was my daughter had an allergic reaction to something she ate. She was starting to get really swollen, puffy and covered in hives. I had apparently called during their lunch time, so I was transferred to their ER Hotline. After I had told the nurse what was going on, not only did I receive a «that happens», but I never received a phone call from her doctor when they came back from lunch. I ended up rushing my daughter to the ER.
We’re currently in the process of locating a new pediatric doctor, someone that has a better staff and won’t tell me «yeah, that happens» when my daughter has an allergic reaction to something.

The Doctors are decent my son had both doctor Lopez and Hines however that’s where it ends. Lobby is a mess always filled with people, the receptionist are rude and unhelpful seems like they just stand there and the staff is stand off-​ish and make the place seem very unfriendly. Not to mention the sanatation is subpar they claim to clean the rooms between use but as soon as we left the room and were checking out they called someone back to the room immediately it’s like the pediatric equivalent to a fast food joint they try to get as many people in and out as possible.

Only 2 stars that go strictly to Dr. Hines for his very nice manner and the way he presented himself to us as we were new patients in the office. He was overly great, the Medical Assistants in that office, not professional. I don’t think it’s appropriate to have bright colored hair and makeup in a low key pedi office. They all seemed young and not presentable. The Medical Assistant who roomed us seemed inexperienced and as if she was reading instructions for us from a book. Not warm or friendly at all. The overall appearance at the office is sad, very tiny and not well put together. I was looking for a new pediatrician and because of this experience I’ll be going back to my old Pediatrician who I thought the office itself was bad, but no this one did it for new. Sorry, Dr. Hines, you’re great, the office is not.