Paul Mitchell The School Austin

I know they are students– but all I wanted was a 1 ½ inch trim to rid my dead ends
After an hour and a half and 3 inches gone she finally said she was done. I looked in the mirror and it couldn’t have been more uneven. Her instructor walked over as she asked for help. He told me I have a pretty head of hair and walked away to continue dancing and playing with the girls who were off.
She kept chopping away and finally I just had to tell her it looked fine so I could get out and go to a professional.
Not to mention I spent the extra $ 5 for s «phase 2 stylist» still got the job that I could have done on myself.
Won’t be returning.

I am about to leave the salon in Austin coming from Hutto (30mins away) and Luis (manager?) informed me they penciled me in to get my hair done for 45mins ago so their mistake is my problem and I will not be getting my hair done today. It’s Friday night, the weekend, but I guess I should have known better and made an appt to get my hair done at an actual salon!

Very appreciative of Yolanda, the instructor, for saving me from getting a color I didn’t ask for. However, dedicating two hours of my time for a semi-​permanent dye and not having that dye fully rinsed from my hair, takes this place out of the running for any future hair needs. The first time I came, they put permanent versus semi-​permanent color oh my hair, but the student I had was friendly and the color was nice so I decided to give it a second try. If you decide to go here, Make sure you state specifically what you want to not only the student, but to the instructor as well.

I wanted to try this place on my MIL’s recommendation, they did a pretty decent job when she went.
The scheduling is awful.
I requested a Wednesday appt, they confirmed me for Tuesday (they ask you for 3 preferences for scheduling in case your first one isn’t available), no big deal.
Today, I get a call at work that they have me for Wednesday. I told him no, the email said Tuesday and he basically told me that the system had me for Wednesday and then he got silent. Not «Sorry for the confusion,» not «I am sorry this happened but…» Nada. I thought alright, fine, I’ll take the appt.
Came to Unilocal!and started reading some of the other reviews. Called back, left a message and cancelled the appt.
This is the salon Gods telling me to not stray from my person and I am listening!

Where do I start!!! I had called an made an appointment for 5:30 that evening I had to wait about 20 minutes which wasn’t too bad. Then I met a Amy who was graduating in 3 days so I figured she couldn’t be bad she heard about my prior visit that lasted 4.5 hours as I told her I couldn’t handle hilites & cut taking that long so that was why I only came for hilites so she asked her friend to come and do the other side while she foiled my left side. The instructor said it would be ok so as soon as they were almost done Amy leaves then comes back saying she has a sick child & is leaving me in her friend’s capable hands. Once the color had lightened I was taken to shampoo only to be told the instructor needed to see before I could sit up. They mixed more color to darken the left side to fix the 1^st girl’s mistake only to have to go through another bowl of color mixed and applied to darken the right side. I have now been in the shampoo bowl for an hour & a half plus the instructor leaves at 8 along with the student that did my right side so I was handed off to another instructor and a 3^rd student. I did not get done until 10:00pm and that was for hilites only! No cut as I went elsewhere 2 weeks prior to this. When I went to pay my bill I was told it was $ 69.00 for hilites only!!! I was very upset and asked how that could be the male student said it was because of the 3 additional lbowls of color which I might add were used to fix the students’ mistakes! If it was done correctly I only needed 1 bowl but had been charged for 4. There was no one I could talk to about it so I paid and left. The hilites were only suppose to cost $ 45.00. I was tired as I had worked 8 hours then went straight to the appt so I had a long day and was exhausted. I would NOT recommend this school for ANYTHING!!!

I wish I had read the reviews before I came here but a friend had a good experience and recommended it. What a mistake.
I CRIED FOR HOURS OVER WHAT THEY DID TO MY HAIR.
I went in having never colored/​bleached my hair before and asked questions and assured my hair would still be the same as it was, only a different color. LIE. Apparently, the treatment strips ALL body and volume away. My hair is limp and lifeless. Not even products are able to help me get any semblance of fullness. No one ever told me this was a risk! I would never have done this if I had known!
The staff runs right over you. Once you say something, they begin going off on their own. Talking about what THEY think would look good. What THEY think will work. They don’t fucking LISTEN. First, they almost did the complete wrong style. I caught on and corrected them. I wanted the tips of my hair done but I couldn’t stop them before they did almost my ENTIRE HEAD. And I didn’t know because I couldn’t see. By the time I realized, it was too late.
They like to speak in their technical terms to you and you have to explain repeatedly that you are not a damn stylist so wtf do they mean. Their explanations are usually shit.
I was NEVER informed of the risks, I was completely ignored, left with a style no where NEAR what I wanted, have horribly damaged hair and all for color that was almost completely gone by the 3^rd wash.
After talking to multiple TRUSTWORTHY SOURCES (NONE of whom are affiliated with that school), I have been informed that there is basically nothing I can do to undo the damage cause by that hell hole. I will quite literally have to shave my head (because remember, I asked for the tips and they did my WHOLE FUCKING HEAD) and regrow all my hair. It will take me YEARS to undo this damage.
STAY AWAY FROM THIS PLACE. YOU ARE NOTHING MORE THAN ANOTHER «PRACTICE HEAD» TO THEM, THEY WILL IGNORE YOU AND RUIN YOUR HAIR.

Went in early morning and didn’t get out till 4 hours later just for one color. My hair still had color when I got out because the student didn’t rinse it out right. There was a lot of things I talked to whoever is in charge there and all I got is «rinse your hair with water and you’ll be fine. My hair still has a lot of spots that are different colors, I understand that these are student but I believe that they should learn from there mistakes. It would be great if they could work on time, professionalism and be kind with people’s hair.

Both my husband and i went here and saw senior students. They were delightful and did an excellent job. If you are not doing something terribly tricky such as highlights or cutting hair that needs «special understanding», I have found the well-​run beauty schools to be one of the greatest beauty bargains of all time, and this school is well– run. The supervisors watch over the students’ work super carefully. Very pleased and will be going here for routine things like getting my «roots» colored and for my haircuts, since I have a simple-​to-​cut style. (Always allow more time at a beauty school.)

Stopped in for a wash and blow dry 1.5 hours before posted closing time. After waiting a good 3 minutes to even be greeted I was told they weren’t taking more clients because they closed their till for the day.

Came to this school to get a highlight retouch. After my experience, I would definitely NOT recommend this school. With the understanding that everyone here is still in the process of learning and discover, I still expected acceptable customer service.
Positives: Inexpensive
Negatives: Where do i start!
Staff was unprofessional:
The front desk greets as if you are an inconvenience, and addresses people in an extremely informal fashion. The educator in charged reviewed the typical waiver but made it a semi upfront confrontation, almost bullying me into not voicing an opinion if I was unhappy with the outcome. More over, I waited an hour in the salon chair before we even began my highlights. The cherry on top was when my stylist made fun of these 2 guests in front of me with her friend while doing my highlights. Rude!
As far as results, the color was great, but I came out with the same hair growth I came in with. So I still had major root growth after I paid $ 70 for highlights.

I went to another cosmetology school last week and encountered a rude stylist who did what she wanted and thought would look good. I hated the hair cut and had been wearing my hair up every day since. I called yesterday afternoon to see if I could get in to Paul Mitchell because I had co workers give great reviews, they got me in for later that evening. I had Mitzi do my hair, I live the way it turned out. She was very friendly, listened to what I was telling her, asked what I thought, made some suggestions, it was an all sounds great experience. I love the cut and the way my hair looks. Mitzi was great and I’ve already told a few people to go see her. Thank you Paul Mitchell and Mitzi for fixing what I hated.

Yes, it’s a school, and yes, it took a little longer than my regular hairdresser, but I just brought a magazine, and went with the flow. Everyone was super friendly and upbeat. Kristen did a fantastic job coloring and cutting my hair. The deep conditioning treatment was incredible. It left my hair super shiny, soft, and manageable. I also got a relaxing facial. Like a day at the spa, all for one third the price I would have paid at a regular salon! :)

I would have given zero stars if it was possible. I called for a conditioning treatment and they told me to be here at 4:30pm. I showed up on time and sat for twenty minutes before someone came up to me and said that the delay was due to a change in shifts. At what point do you NOT know that and why would you schedule me to an appointment during a shift change??? He also told me that they were setting up immediately and it wouldn’t be long. Ten minutes later I walked out the door. I can see why the stars for this place are low. I understand that it is an academy but when you are unable to properly schedule people, wow, that is just poor service.

I’ve been to Paul Mitchell a few times & after reading some of the heartless reviews, I decided to make my own. First & foremost, THIS IS A SCHOOL, these are STUDENTS, LEARNING how to to do hair, it is a lengthy process, but really, so is going to a normal salon. The prices are cheap & all the students are friendly & as another reader mentioned eager to please. The building is beautiful & they have offer spa services also. I’m sure there is some horror stories hear and there & most of the time people just want a platform to complain, but I’ve only had great experiences both with color and cut at this school. Scheduling does seem a tad unorganized, but just double check and you should be good to go. The few times I’ve been there the school has been spotless, I always see the students keeping their work areas clean, and cleaning their implements, the couple times I’ve been they even have their tools sanitized & wrapped before they use them!

Went in for a color, cut & conditioning treatment. Did not have the best experience but hair is Art not Science so I contacted the management and they went above and beyond to fix my issue, they took time to make sure I was satisfied, so if you are willing to take you time and be your own advocate you can get some great work and products!

Negative 5 stars! BE WARNED… They made me wait 30 minutes for a terrible haircut (even for a school) and GAVE ME HEAD LICE!!! They then told me in so many words that it wasn’t their problem and that I was on my own. Great service! This «school» is a public health menace!

So I’ve seen a lot of negative reviews on here but I have always had great experiences here. The people are super nice, the customer service is always excellent and where else are you going to get a top quality salon level cut for $ 15? All of the stylists are students but that is doesn’t mean they are inexperienced, they are knowledgeable, and eager to please. They want to help make you feel great and they always do.

So disappointing! I went in to have my hair lightened for a musical I was cast in. I made sure they knew that my hair was medium brown and pretty thick prior to booking the appointment. They told me it would not be a problem. Well, they turned my hair orange and then tried to cover it up by dying it medium brown! It ended up a mossy green color in the end, took 6 hours and they still charged me $ 60. I was devastated and crying when I left. I will NEVER go back and advised all of my acting friends to stay away as well.

Hello friends! I called today to book a facial. And spoke with someone named John I believe. I asked him about appt times and he said he can take me in right now which was 1230pm. I said 130pm would be the best time for me. He said okay. I have you booked! As I walk in. I was ignoring completely by two gentleman working the front. And just sat down. A lady asked my name and I guess checked me in. 5mins later someone else told me that they were running behind 20mins. And I do understand it happens but I think the scheduling of appts can be better handled by management. Gotta love Fridays.

What an unprofessional disaster! If Paul Mitchell saw how his instructors turned my hair orange, he would be mortified! I went in as a blonde and asked for different shade of blonde and the instructor Y took the color off too soon. Then instructor «R» put more color back on and turned my hair into a shade of orange.
Then she cut off about 5 inches of my hair instead of the inch or 2 that I requested. She cut the back and crown of my hair but not the top or sides. This should not be blamed on the student, because she was following directions. I went home and colored my hair to a normal shade and finished trimming my hair. They still charged me $ 50. Go anyplace else but here!

The registration guru, Frank, is AWESOME! He will give you a tour of the school and let you know everything you need to know in order to make a decision about beauty school. This is a great school to go to if you want a modern take on cosmetology. Go see Frank!!!

They don’t know how to do layers. I came out with super blunt layers rather than smooth. As a reminder, you’ll be there for about 2+ hours getting a trim. I did like how I was able to get a shampoo and conditioner treatment. I’m gonna have to get my layers fixed by another salon.
Just like other reviews have said, you get what you pay for.

I got a cut here for the first time yesterday. It was really good! I have naturally curly hair — and it’s not like kinky tight curls, more like loose curls. Anywho, I get very skeptical who cuts my hair, but Jenni (I forgot what # she is) did a great job and so her teacher, I think his name was David. The student was very careful and cautious, which is good when your a beginner. :) I wasn’t aware that it would take 3 hours to cut, straighten, and style my hair — I recommend if you come here that you know 1. They re students 2. It’s true when they say they are under the supervision of the teachers (they need to call them over to their stations every time they start a new phase of the haircut/​etc.) which leads to 3. Be prepared to be in the chair for a while lol!
Overall, great experience and for half the cost!
Next time I’m coming in for a facial — so affordable!