Pak Family Eye Care

After twenty-​seven years of wearing RGP contact lenses, I finally listened to my daughter about trying soft contacts. Being a Costco member with friends who’ve used on-​site optometrists, I decided to try Pak Family Eye Care
My initial appointment with Dr. Linda Pak was very informative, with her taking the time to educated me, as well as listen to my concerns and answer my questions. Literally within fifteen minutes she found the right lens manufacturer and strength to suit my eyes. I was very surprised at the ease and speed with which she accomplish this, needing only one switch in brand.
My follow-​up appointment a week later had her increase the strength of the lens for my left eye 0.25 diopter which resulted in better vision that I had thought possible.
My sincerest thanks to Dr. Pak for her quality of care.

While I was pleased with the actual examination, I am extremely disappointed in the fact that it has been 13 months since my exam and my optometrist is refusing to give me a prescription for my prescription sunglasses claiming that Texas law requires them to examine our eyes every year. After checking on the Texas State opthamology website I find this to be untrue, for glasses there is no mandate. Pax family eye care is writing their iwn rules in order to force yearly exams instead of the standard every two years we have experienced.

I had a good experience– thorough testing, solid recommendations, good advice and commentary. Pleasant, unrushed experience. Very happy.

Professional courteous staff that will go out of their way to keep you as returning client. I was very satisfied with their service and the doctor was very friendly and professional. They also took care of me after I was confused about which contacts that I wanted when I had to return to get the right ones. I would definitely recommend their family practice to anyone looking to get their eyes checked and will be returning to them when I am due for my next eye checkup.

If you’re part of the population that fits into the ‘hard to fit/​treat/​care for’ category, then avoid this place like the plague!
Didn’t realise how under enthused I was with Pak family care until my wife and I saw another optometrist this year.
We didn’t see either Dr Pak or his spouse — we saw another Dr. (who’s name I will not relate here).
My wife was informed that she would be very hard to fit with contacts and that she couldn’t wear multi-​focals at all due to her eye shape. Not being eye professionals, we accepted this diagnosis and she took single vision contacts that were a poor solution and were such a poor fit that they regularly fell out of her eyes with only minor provocation.
This year we went to a different optometrist — based on my wife’s difficulties I wanted to see if someone else could do a better job. Short answer. She was fitted with multi-​focal contacts which fit like they are meant to fit (i, e, with no discomfort, clear vision, and no instant fall out). AND these aren’t some new brand out on the market in the past three weeks. The lenses design is ~4 years old.
I cannot recommend this office to anyone I like.

Dr Pak was very patient and knowledgeable about his profession. He took the time to make sure I received the right prescription; I did not feel rushed at all. I see so much better now than with my previous prescription!- thank you Dr Pak!

Simply the best heath care professionals I’ve been treated by. State of the art, helpful with easy to understand explanation. Been going there four nearly four years and have seen both docs. Everytime I leave I wishing I could find a dentist and general practitioner that were as professional and likeable as these two doctors.

Having put an ophthalmologist through medical school and residency, I know a lot about eye exams since I was a test subject for lots of years. While I see an ophthalmologist for glaucoma, I would never go to anyone else but Dr. Pak to have my eyes refracted. Their office has state of the art equipment, and my prescription has always been precisely accurate. I have the glasses made next-​door at Costco, and not only do I always get compliments on the frames, but I get great service from the Costco opticians. I highly recommend both places for affordable alternatives to some of the high-​priced optometrists who pressure you to buy their high-​priced frames and lenses here in Austin.

Dr. Pak is so sweet. He is very calming and has friendly warm way about him. They made me a same day appointment for that afternoon, and I only waited about 5 minutes before being seen. I also called with a question about UV sunglasses a few days later that was answered on the spot thoroughly.

I went to Pak Family Eye Care today for my annual contact exam. I had stopped in last week and made the appointment, mentioning that I now have VSP insurance, since I did not have insurance on my last visit. The receptionist went so far as to log in and look me up on the VSP website before making my appointment.
With the coverage from VSP, my annual contact exam is supposed to have a $ 10 copay. After arriving at the office today and filling out the returning client paperwork and then waiting for about 10 minutes while the receptionist called VSP to verify my status, I was informed that they do things differently at Pak Family Eye Care. Because they don’t make money by selling contacts (apparently, it’s prevented by the terms of their lease with Costco, since Costco sells contacts just inside the door), at Pak, they charge you the $ 10 copay, but you also have to pay an additional $ 30 fee. I asked several times for the reason for the fee, but the explanations were unclear and seemed to shift several times, and it only became clear when I asked directly, «so you are saying that if I go to any other optometrist, my exam will be $ 10, but here it will be $ 40?» Yes, that is correct. «So you’re telling me I should cancel my appointment and go somewhere else?» Yes, if I wanted to avoid paying the $ 40 fee.
OK, so I get that they don’t make money off of the contacts, so they want to make more money in another way, but I have been a customer for three years now, and I had specifically mentioned the situation when I booked my appointment last week! And then I waited for ten minutes while the receptionist spoke to several different people at VSP before he could verify my coverage, and only THEN did he spring the surprise fee on me, just as I was about to head into the exam room. Why couldn’t he have mentioned it last week when I mentioned I had VSP insurance, and he looked me up before booking the appointment? I drove across town for this appointment, and I could have avoided a lot of wasted time, hassle, consternation, and gasoline if he had simply informed me last week that they don’t honor the terms of the VSP insurance.
What a waste of time!

I was VERY pleased!!! It was a great experience — very professional, I learned a lot and the price beat out most places in Austin!!! I will go back here for my annual appts from now on! I had an eye glass exam and a contact exam! I am telling everyone about PAK Family! They are also open on Sunday!!!

I went to another optometrist for years starting at the age of 39. I was so frustrated with the fact that I couldn’t read without the use of reading glasses EVEN WHILE WEARING MONOVISION CONTACTS. I went through different versions of contacts but nothing worked.
I took my daughter to Dr. Nancy Pak while shopping at Costco one day and while I was there I shared my frustration with her. She talked me into scheduling an appointment for myself and I’m so glad she did. She corrected my prescription so that I could finally read without the use of reading glasses! I still usually have to pull out my reading glasses when reading the ingredients of many products but that’s usually when they have high fructose corn syrup or msg in them ;-)

I’ve been wearing glasses since the third grade and make my living with my eyes so I’m super fussy about my glasses. I was apprehensive about coming here since it’s physically connected to Costco and wasn’t sure how good they would be. Having been there I can now say with 100% confidence I had nothing to worry about. I saw Nancy Pak and she was knowledgable, efficient and kind. I also found the exam fee to be reasonable. I recommend Dr. Pak 100%.

This place is right outside the Costco at William Cannon AND open on Sunday. Awesome.
So I’ve finally given in to the fact that my eye sight has become less than perfect :-/​As a little girl, I recall sitting in the car with my Mom and being able to give heads up as to what the signs said waaaay up ahead. No more :(Now things are blurry and I have to request assistance from other people in the car. Lame.
For $ 55 I was given an eye exam by Mrs. Pak — a super friendly, nice, and efficient optometrist. I am one of those individuals who can really over think an eye exam.
Dr: 1 or 2, which is better, 1 or 2?
Me: uhhh 2? No, no, 1. Wait! 2, yes definitely it is 1
But she did a super job at making me feel comfortable. She was precise and efficient, I was in and out within 30 min. I highly recommend her.