Orthopaedic Specialists of Austin

I have been treated by three different doctors at this practice. While I really liked the doctors and they were able to help me, their office staff is horrible. So horrible that I left their practice and found another doctor in the middle of my treatment. In particular, Holly the surgery scheduler is very bad at her job. She never returns phone calls, forgets to submit paperwork or submits it wrong, and takes forever to follow up on items. Their office is poorly managed and over scheduled, making everyone wait on average of 2 hours to be seen. While the doctors are good at what they do and very pleasant, the office is horrible and not worth going to.

Dr. Heinrich performed hip surgery on me back in 2012. The surgery went well and after two years thing still look great. Hopefully I never have to experience this again, but if I do Doc will be the first I call. I just need remember that recovery does not happen overnight. His entire staff is very friendly, professional and genuinely care about their patients. Oh… and his PA’s are awesome too!

I have the priviledge of being the patient of two doctors at Orthopaedic Specialists of Austin. I have seen Dr. Seade on two different occasions for my shoulder and each time, he has been accurate with a diagnosis and thorough with treatment.
I see Dr. Vagner for my hands and just recently had surgery in which he removed a bone that had been badly damaged by Rheumatoid Arthritis. Dr. Vagner was very knowledgeable and the surgery was a tremendous success. I was using my hand, without pain, in a matter of a few months. Dr. Vagner will be doing the same surgery on my other hand in a few months and I do not dread the procedure one bit. I highly recommend Orthopaedic Specialists of Austin.

I agree with the people who posted 1 star comments. You will wait at the office for over an hour after your appointment time passes and watch lots and LOTS of people go in before you until it is your turn. If you’re lucky enough, you’ll be taken for an X-​ray too, and you’ll wait about ANOTHER thirty minutes to an hour for them to come back with your results or even a doctor to come in. This is not the place to go.

Dr. Josey saved my life.
To be clear, I’m not referring to a heroic intervention, in the nick of time, that saved me from imminent demise. That’s what I do.
You see, I’m a rescue paramedic. I’m trained in prehospital advanced life support emergency medicine, high-​angle rescue, swift and open water rescue, confined space rescue, and trench rescue. I’m also a motorcycle paramedic. During SXSW, New Year’s, Mardi Gras, Halloween, Formula One, R.O.T. Rally, and numerous other events in and around Austin, I ride lights-​and-​sirens through gridlock traffic to get to my patients before any ambulance could.
I’m not telling you all of this to blow my own horn. I’m telling you all of this because there was a year or so during which I could do none of the aforementioned things. I couldn’t stand for more than about four minutes before I had to sit down due to terrible pain. It felt like I was impaled on a piece of rebar through my buttock. Some days it was the left one, some days, the right. As if that weren’t enough, the pain radiated to my groin and most days I lived with a constant ache I likened to a swift kick to the testicles.
After over fifteen years of lifting patients into and out of ambulances and hauling gear into and patients out of all of the austere environments listed above, my back gave out. Shocker, right? Specifically I suffered a L5-​S1 intervertebral disc rupture after a particularly heavy and awkward patient lift. It hurt and I was miserable, for a very long time.
I insisted on Dr. Josey from the beginning. Two colleagues of mine, also rescue paramedics and former patients of Dr. Josey, had both returned to full duty after undergoing spinal surgery and both sang his praises. As a worker’s comp patient I was prepared for the inevitable bureaucratic foot-​dragging but I was also prepared to be treated like a second-​class citizen by Dr. Josey and his staff. I know worker’s comp cases can’t possibly pay as well as other cases and I would never blame any business person for prioritizing his or her most lucrative accounts. That’s just good business.
Dr. Josey and his staff never made me feel like a second class citizen. Not once. I was treated compassionately, every procedure was explained, and every question was answered. Dr. Josey’s surgical PA Carlos was fantastic. My knee-​jerk «Why am I talking to you and not the doctor I came to see,» reaction went out the window the first time I talked to Carlos. He answered all of my questions until I asked one he didn’t know the answer to. Instead of making something up that sounded good he admitted he didn’t know. He left to interrupt Dr. Josey who was probably with another patient and returned with the answer. If you ever want to know if you can trust someone, ask them something they don’t know. The liar and cheat will tell you what they think you want to hear. An honest person will admit they don’t know and the competent person will not rest until they get you the answer. That’s Carlos.
Very, very long story short: Dr. Josey performed a L5-​S1 ALIF (anterior lumbar interbody fusion) on me in July of 2011. I am now nearly four years post-​surgery and I still marvel at how good I feel. I had suffered for so long I had forgotten what it felt like to be pain-​free. I’m back at work and enjoying life again. Two summers ago (2013) my wife and I went on an 8,225-mile motorcycle trip. I suffered myriad aches and pains during that trip but my back felt fine.
Thanks Dr. Josey. Thanks Carlos. Thank you everyone at Orthopedic Specialists of Austin. You are the best.
You saved my life.

Waited for over an hour after my scheduled appointment. Watched at least 30 people go ahead of me. This place sucks and so does the staff.

Stay away from this place.
I had an appointment with Dr. Heimrich at 2:30pm onTuesday, ⁰⁹⁄₁₀. I’ve arrived around 2pm to get the paperwork going, and I was done by 2:20. I then sat there and waited for 1h10min to be called in. I’ve waited another 30min to get an x-​ray and was sent back to wait for the doctor that NEVER showed up. After 30 I gave up and asked for my co-​pay money back. The two assistants that «helped» me were very pedantic. The only employee that was really caring and was worried about all this mess was Frank, which I think is an MA.
Don’t waste your time.

MORE prima donna doctors who believe it’s okay to keep patients waiting for hours on end. Again, Dr. Hebert ain’t no obstetrician, deliverin’ them babies for days on end. Get over yourself: you’re just a doctor whose schedule is highly predictable. Guess what: My remaining balance due for Dr. Heinrich just got cleared because you made me waste half a day and a gallon of gasoline!