O’Reilly Auto Parts

Went in to see if they had pedal stop for the interior break light switch. Waited in line and the workers at the register were completely ignoring who had been waiting. Every time a register opened up they take anyone not caring who was already waiting. When one finally open I could get to the guy refused to help knowing I was waiting for an hour only so he could count the money in the registers and disappear in to the warehouse. Then another register open near by and the guy at the register ignored me and let a lady that literally just walked in and helped her out right away. Eventually a guy finally wanted to help, but they were having problems finding the part and didn’t think about checking the back to see if they had some. When they guy asked a coworker for help he first ignored him then when he did come around was being very impatient and not even trying to find it like he didn’t want to help me at all. When they did find the part I had already told them several times it was for a Nissan Maxima and the part they get is for a Honda and even states on the part information its for Honda and not universal. Overall horrible customer service and this was my first and last time to this location.

So I’m a local business owner here in Austin texas and the Oriellys Hub store that I use is literally 2 blocks from me, needless to say they’re my «first call» quite often, but after this evening, NOPE! I have never been so frustrated at a «manager» from a parts store. I tell the guy I’m a owner of a local shop, and couldn’t figure out why when I look up parts online in my commercial porter, that those prices are cheaper than what they’re trying to charge me when I come to store. Legit question right? NO!!! Not for Gary, guy is just rude, tells me he doesn’t «own the store» so why don’t I just hop on my cell phone, order and then they’ll give it to me for a cheaper price. Now, I once again tell him that I own a shop, and send them A LOT of money, and also have a small car business that I buy parts for cars that I buy and sell. Does it matter? Nope, cause this jerk keeps going on about how I should just order online. So I tell him that I’ll just call the District manager tomorrow because he’s just gotten way out of line with me. Mind you, its 1045 pm, I’ve been at work since 7 am this morning, I’m tired and I just want to take car of MY CUSTOMERS. He refuses to lower the price to what I said was online. Then charges me tax after I’ve told them I’m tax exempt. Guess who will be my first call now? #Autozone. I’ll make sure to tell all my friends who also own shops and car lots in the area on how I was treated by this «manager». Seems to me he needs to get some coaching on how to treat customers and keep his smart ass comments to himself. Thanks #Oriellys for nothing!

Absolute best service of any O’Reilly’s… ever. I’m always impressed when I make the 20 min drive over to this location from North Austin. My last visit was for an internet order, which they filled in 5 minutes. I placed the order online and received the email to wait for confirmation before going in. 5 mins later (Sat. afternoon even) the confirmation had already arrived. Great job y’all!

I sto ny to change the Brake pads for my F150. I knew i hadlifetime warrantee so i did not think it was going to be an issue. Well as i put them on the counter the counter person (Jesse) first words out of his mouth is they have no warrantee. Hum! i told him i purchased the lifetime warrantee. He said Yeah i dont think im going to warrantee them for you. I told him well im not leaving with new ones so we will have to figure this out. after 45 min i had to buy a 3.00 warrantee for the new brake pads he just exchange for me. i told him if i knew you were arguring about 3 .00 i would give them to you. i had to get out of there quickly. i thought O“Reilly had better quality personal in their stores, Atleast be nice to customers so they can come back like NAPA and Auto ZONE do.

Been pretty happy with the service and selection here most times. Se habla español as well, if u need that. There are 3 auto-​parts store on this section of Lamar and after trying all 3, I go here.