Office Depot

So, this is my first review. I never review places because I don’t get overly upset when I have a bad experience at a store. The customer service is the WORST! I was literally told to use Google or call the manufacturer when I had a question on one of their printers. The staff ALWAYS acts like you’re annoying them by interrupting their conversations when you try to check out. I even said «hello» and didn’t get a response, but the cashier made a snickering face and glanced at one of the other employees. I can confidently say I won’t be back.

Won’t stop calling me. I’ve never been to this Office Depot. When I asked why they were calling me they said they can’t control their phones. The manager said it wasn’t on her to figure out why I was being called again and again. She also said none of her associates could be calling me, because she was the only one on the phone. With me! Of course no one else was on the phone with me, because she was! She wasn’t making sense and hung up on me! Rude. Ridiculous. Disorganized. Oblivious. Uncaring.

I hate leaving reviews but it suffices that I won’t be back to any of the office max/​Office Depot locations. I have been told «no» far more times then «yes».

Had a fine experience at the depot. Was greeted at the door and the cashier was very friendly. They even price match Amazon! On my way out the door the door greeter walked out behind me only to grab boxes out of another guys arms for a shipment drop off. That’s service and that’s why I am writing a review. This store need more positive reviews because they deserve it.

All these terrible reviews are folks just expecting too damn much. This is a retail office supply store, not some fancy-​pants department store. You walk in, look at the signs, locate your office supply needs, stand in line, pay, and leave. The fuck else do all these haters expect? It’s just a fucking office supply store. 4 stars for doing your damn job and +1 for some good coupons.

this place has really, really, gone DOWNHILL. i get copies done there periodically, never had a problem before– until now. i bring my item to be reproduced to the clerk, she takes it and goes over to the copier and pretends to mess around for a bit. obviously she cannot even work a copier. then she convinces another guy to take over, he manages to complete the job, and brings the copies back and sets them in front of me and walks off. doesn’t bother to tell me how much i owe, can’t be bothered to check me out. after several minutes of this standoff, i request him to quote me the cost and accept my money. when i asked him why he couldn’t explain to me the amount i owed– his answer was, i was talking to someone on the wireless headset. as if i was not there to hear that he was never talking to anyone, because he wasn’t, unless it was telepathy! the entire group of people working there at the copy center was middle eastern, and the impression i got was– no customer service for you, because you are white and not muslim. i don’t care what other people call it, this is racism. ungrateful foreigners who cannot be bothered to do their jobs correctly because my white skin deserves their hostility and obfuscation.

Never enough staff. Never an honest, helpful engagement. How does this place stay in business? Whether unnecessarily walling wait times or staff that don’t understand their systems, I find this to be one of the worst run office depots I’ve been to. And don’t bother complaining — they won’t respond via email or phone.

Their return policy is ridiculous! I drove 15 minutes out of the way to return a Padfolio my fiancée purchased using his card that is linked to our joint account. The item was still in its original packaging and I had the receipt, but since I didn’t have his card with me, they refused to do the return! I was going to mail some stuff off while I was there but since I was so frustrated by this policy, I decided to take my business elsewhere. I will not be back!

So I totally forgot I was writing a review for this months ago but we ordered some signage and had an employee pick it up. He checked the posters IN FRONT of the line and it was Viking goat porn.
Yes. Viking. Goat. Porn. You can’t make this up.
Thanks for the mix up and undying embarrassment.

The business center is a nightmare of dysfunction. It got so bad that I asked the business center clerk why this store sucked so bad. He went on a 10 minute rant about how bad the store is. He said that the management is bad, nothing works, and the computer system is completely obsolete, among a lot of other things that I don’t want to repeat because I don’t want him to get fired. I stopped going here and now I order everything online. If you need office supplies, there’s nothing wrong with that side of the store.

I’ve never had a print order be completed correctly or on time at this store. It’s close to me and I always send my stuff to them, yet end up either waiting for hours or having to send it to another store.
One example: yesterday, I called and emailed a very detailed print order. I spoke with customer service and the printing department and they indicated it would be ready tomorrow morning (today). I called this morning to check on the order and the person I spoke with could not find it. She indicated she did not believe the stuff that was on yesterday completed the order and it would take up to six hours for her to complete it herself. I am on a deadline, I am almost always on a deadline. I was told she would do her best but the customers who were in the store would take precedence over my order. This is ridiculous.

I have never had a pick up order be ready on time. I often spend minutes looking for a sales associate. The computers are slow. The selection is limited. If you need to get things done then best to skip this Office Depot.

Service is awful. Be prepared to chase down an employee to get help. I eventually grew tired of this and left.

I hate this store & try my utmost not to visit it. No customer service, always a slow check out process, and a clunky system for getting printer cartridges from some secure cage at the back of the store that only the employee who can’t be found has the keys for. I got superior, speedy service one notable time. Otherwise, it’s been shameful.

Inevitably, always, consistently… poor service. Once I had purchased an expensive laptop at a different Office Depot. Took it back but to this store instead. Manager flat out lied & said he couldn’t take it & made me drive to other location. Another Mgr didn’t know what he was doing and instead of asking his minion for help, turned 5 minute mailing project into an unpleasant 15 min one. And today, store is empty except there were 7 people in the copies/​shipping line. Asked one of the guys behind register, David, if he might assist. Nope… he couldnt help because his shift was over, he tells me and walks away. Other guy at check out was literally checked out and standing staring into the abyss, oblivious to the back up in the area next to him.

I made sure to come here several times before forming a concrete opinion. The employees are friendly but if you’re going to mail something or pick up pictures, expect to wait in line for at least 15 minutes. They are understaffed and there is always something wrong with the printers. Everything is a slow process.
For example: I ordered a couple of pictures and a card on their website. When I went to pick up my order, they told me they hadn’t had time to do it. I was told to come back at the end of the day. So I went back at the end of the day but they couldn’t find my order… So I reordered my pictures and card online. I got the confirmation email saying my order was ready for pick up. I went to the next day. They had my pictures but not the card I ordered. They tried printing it as I (patiently) waited, but they ended up not being able to do it because the card was «queued on the wrong printer». I gave up. Paid for my pictures and left. They also barely apologized.

Every time I go to this Office Depot I am helped by extremely knowledgeable, courteous staff. Most of the times I’ve been there, their computers malfunction, but the staff somehow know how to complain about it in a humorous enough way that I don’t really mind the extra wait.

Wow. This store is small. And empty. And if you’re a Shopkicker, no walk-​ins here. Very small selection and cramped. The staff was very friendly, though.

I have a broken printer. I called to ask if they work on broken printers. «Yes…we sure do. The consultation is free & we’ll charge you if it needs real work.» I take the printer to them. The dude who provides the consultation is as tech savvy as me. The lights all come on & it gets power — but it won’t print. He says «it’s getting power — but something is making it not want to print. I said — yeah… that’s the problem all right. Take care of it. He says — «we can’t fix things… only diagnose if it’s not working.» Really? That’s not what the girl said who answered the phone. Thanks for your great customer service.
Needless to say, I left with a broken printer.

1. Please stop asking me my phone number and ZIP code at the register. I know you will need that for marketing purposes but really? I will only give that to Michael Fassbender.
2. Could your employees just give a friendly hello and/​or ask if I need help looking for anything?
3. I’ll just go to HEB even to get some supplies I need.