Very mixed feelings about the agency here. Have rented out a SFH under their management for 1+ years and have had good and bad to report. On the good side: About 2 – 3 months after dealing with the initial property management agent, Oberg assigned a new person to deal with the ongoing maintenance issues with the house. This person has been keeping us updated on the status of repairs et al, and been reasonably prompt in getting services to us in the form of appliance people and repairmen. However, they can only do so much given that the property owner is slow and is amazingly stingy when it comes to allowing repairs to be done. To be fair, that is not fully the fault of Oberg. On the minus side: The first few months of this rental were pretty bad. The agent initially assigned here did NOT get the property into move-in condition; painting was not completed, carpets were cleaned but remained stained to the degree that they needed replacing, lawn and gardening service never showed up, and a lot of the items requesting repair were simply never done, such as removing multiple wasp nests that were reported all around the property, even outside the main entryways. In all, a list of 20+ named defects were reported to Oberg upon our initial inspection of the property, and hardly any were remedied before our move-in date. As a renter I was very disappointed; as a property owner, I would be shocked at how little was done. While the new agent has been decent, I would definitely look for a different agency to do business with; surely there are some others in this zip code.
Kimberly E.
Tu valoración: 1 Austin, TX
I feel like something lower than 1 star would really be more accurate here. I’ve been in my current rental home for 15 months and it has been a nightmare from the beginning, largely due to this company’s inconsiderate, unfriendly & unprofessional service. The first month I moved in I had to contact Oberg Properties with maintenance and repair requests that were not addressed in a timely manner and took several calls and emails to get a response from their office. To have even the simplest thing repaired completed takes an average of 1 – 2 months and required sending 20 emails or phone calls to remind them the repair was still not fixed. No request is met with any urgency, including standard lease defined emergencies, such as a busted water pipe flooding your kitchen. Which took them 6 days to repair, that’s right 6 days, to repair a flooded kitchen and busted water pipe. Or a lock which broke on the main entry door that was the only access I had into my home that they refused to send an emergency service to repair. I have had to actually hire contractors to have repairs fixed around my lease property and billed them back to the company because they are so unresponsive. In addition to that burden, each request put in had to be cleared with the property’s owner, who came by my home unannounced on more than one occasion, to see if the request was justified. One particular request was for a light to be installed because the walk way and entry was pitch black at night and as a single female, I felt unsafe coming home at night alone. The patio was so dark that I would have to use my phone for light to use my key in the lock. This was met with an argument that it wasn’t needed and when I pushed back on the issue the owner dropped by unannounced one evening, to see if I was in fact telling the truth and the request was justified. This is not standard practice and it made me very uncomfortable. Once you are locked into your lease, it becomes very obvious that neither the employees nor the owners at Oberg Properties consider their tenant’s health, safety or well-being a priority. I will never rent again with this company and I feel sorry for anyone who unknowingly gets involved! I wish there had been more reviews online when I was researching prior to moving in. Be forewarned; do not rent from Oberg Properties!
Lori S.
Tu valoración: 2 Austin, TX
We are currently living in an Oberg managed property and are very disappointed in the service, or lack thereof, they provide. We have had several small issues where calls don’t get returned and days go by before our service request is taken care of. Unfortunately, we have a much larger issue at hand now. Our garage door quit working on May 5th. We called Oberg and they said they would send someone to fix the door. Weeks went by with me calling to remind them that we aren’t able to use our door. By mid-June, we had a repairman out here. He told me the motherboard needs to be replaced as well as the door. He was afraid someone would get hurt as the door was cracked and unsafe. More weeks passed with us calling, it’s now mid July. After showing our frustration, we finally get a call that the owner can’t afford to repair the door so they will send their«handyman» to fix the garage door. We have offered to pay the bill and take if off our rent over a 3 month time period. They insist that their«handyman» can fix the garage door. We are concerned that the door won’t be fixed correctly and that one of our cars could get damaged or worse one of us gets injured, including our son or dog. The anger that resonates from the people that work there is amazing to us. They are upset we are calling and want the garage repaired. Customer service doesn’t exist at Oberg, they just want you to shut up and give them the rent. When our lease is up, we are happy to leave and even more happy to let people know about our experience. It’s unfortunate, the owner is so nice and the property is really nice, but being treated this way isn’t worth it.
M D.
Tu valoración: 1 Austin, TX
One star is an injustice to how wretched a place this is. I wish you didn’t have to mark anything. Horrible, horrible service! It took them two months to complete our make-ready and now, a month later, we are still waiting on repairs. They don’t follow through on anything, or follow up. I have to constantly call and remind them we have incomplete repairs. The owner takes two weeks to respond to anything — so you can see where the standard of service begins and ends. I love the house I’m renting, but I will leave because of their inexcusably incompetent and uncaring service. It’s not property management, it’s property negligence. Total scam for property owners!