NTB -National Tire & Battery

–5 STARS!!! PLEASE STAY AWAY FROM ALL NTB’S — My car was in tip top shape perfect condition. Stopped by NTB to get a simple oil change. At time of pick up they listed all these things wrong with my car. and not even 24 hours later my car just died. The wrong oil was used and they messed up my alternator on purpose. I had to spend a lot of money to make up for the damages caused by NTB. They are careless and break your car so you’ll come back and give them your money. DON’T!!! Take your automobiles to a safer place, research all the shops and stay completely away from NTB if you’d like to have a long lasting car.

Gotta laugh, after seeing their advertisement for full selection of batteries come to find out they do not have a battery for my vehicle. Total bummer. Next time I’ll call ahead and ask before I come down.

I went to the location on 8601 N MoPac expressway which is not listed on Unilocal.I needed two brand new tires removed from aftermarket rims I intended on selling. THEY DESTROYED ONE OF THE TIRES and tried to act like it was tore up already! The tires were BRAND NEW with about 150 miles on them, they would have blown up if the shop that installed them did the damage. You would be better off going some where else and also make the shop sign a hand written damage waiver stating if they damage your tire they will provide you with a new one.

Got all my fluids changed here on my Subaru 2009 less than a month after my engine is blown now looking at a new car or over $ 7k in engine replacement work. stick to Tire and Batteries here!

I was stoked to find a place open late to change my oil and even happier that the people were so cool– the person who changed my oil was even nice enough to come out and talk to me about another issue she noticed. Not a sale tactic but an fyi which I appreciated!

I went to the NTB on Monday, Sep. 28 of 2015, to get my headlamps adjusted. I added an oil change to the service list and left the vehicle in their car until after work. I was informed by Keith when I returned that the battery needed to be replaced as well as the left headlight, both front tires needing replacing, a belt, brake pads and some suspension work. I agreed to the services recommended and turned the car back in on Sep. 29, 2015, leaving it with Keith again. When I picked it up after work I was informed that the tires were unavailable and would be ordered for the following day.
Sep. 30, 2015 I went in at 12:30 to drop the truck off for tire replacement and was informed by Armand that the tires hadn’t come in yet. I drove the truck back to work with the intention of bringing it in the next day. After work on the 30^th my truck would not start, it wouldn’t even try to turn over. I called NTB and Armand came out to try and jump it to no avail. I left my keys with Armand who was to have it towed back to NTB for review where I also informed him that a mechanic left discarded tubes and debris within the engine from their work.
Oct 1, 2015 by 10:00 am I had not received word about the truck and called NTB. The gentleman on the phone didn’t know anything about the truck or my issues and said Armand would be calling me shortly. An hour later I called Armand and he said that a fuse was constantly being shorted and I was being charged a diagnostic fee because «None of the work we’ve done was electrical and could relate» but that is untrue, there’s a brand new battery from them as well as new headlamps — both being electrical in nature. «She’s an old truck with 150K miles, this just happens.» This does not just happen after $ 600+ of work, including electrical work, and a motor that was replaced at 130K miles.
«She’s just old.» I trusted NTB and went with their recommendations for service only to be returned a truck that is no longer operable and an additional diagnostic fee.

Not a good service at all waiting for 15 to 20 minutes just to talk to a service advisor.

Check your bill. Once again, they added stuff to the bill and blamed on «new computer system», before it was «new employee error». At this point, I do not trust this location. I will take my business somewhere else next time.

Went here after a bad experience at jiffy lube. Ntb has an honest staff and are friendly. Prices are reasonable.

Even though this place is always busy I say the service that it produces is worth the wait. Coming from the managers position all the way down to the new guy. A few times that I had to go to another place because they couldn’t fit me in at that moment, but they called other locations to help me out. If that wasn’t possible they recommended a different business and ended with «I hate to lose a customer today but there is no openings at this time «. I respected the comment and told them they are nowhere close to losing this customer. :-)

These guys helped turn around what started off as a really bad morning. My car died at the gas pump on the way to work. After getting it jumped I drove it straight there and they were already open. I had to leave it parked next to the door in case it didn’t start again. In the middle of talking to the counter guy, I remembered my car was still running and one of the other guys popped up and said no problem he moved into the bay for me. Furthermore the guy behind the counter was great also. He recommended some extra work I should probably have done and even showed me the problem. When I explained I would have to pass because I don’t get paid till tomorrow there was no pressure or hard sell just a printout of the part I needed. Overall just a great experience.

I wish I could give ZERO stars. Customer service at this location is suspect. Also, the care taken with your vehicle is crap!!! Simple flat tire repair with an appointment and I was there 1.5 hours during a slow time of day. I have powder coated and chrome wheels. After inspecting my truck after service, my wheel edges were scratched to hell and two horrible scratches were on my powder coat finish. DO NOT visit this location if you care about the condition of your vehicle.

The NTB staff are what I would define as 5 star customer service. They are prompt and knowledgable. I first went there late in the evening with a issue with my tires. Turns out I had many nails IN ALL FOUR tires. What a disappointment, however, Justin the Manager was extremely concerned for the safety of my daughter and I and offered to patch the tire (s) until I could replace the tires. Fortunatly for me I was able to replace the tires the next day. Second, I needed an oil change. They were very prompt when I took my car in. The staff remembered me! This is the place you want to go to for extreme professional customer service. Way to go NTB staff! Thank you so much. I am extremely grateful for your professionalism and 5 star customer service. I will continue to Only use this NTB for the maintenance of my car.

Justin Collins, the manager, has provided consistent and efficient service for our vehicles. He really takes the time to make sure you understand what your vehicle needs for optimal performance. He is definitely ahead of the competition!
Service technicians are very thorough, too.