Nordstrom

Every time I get shoes for my daughter from Nordstroms. Jenny is always there. N every time she goes above n beyond when it comes to her service! She always remembers me and my daughters specific shoe needs. When I leave. I feel super satisfied with my purchase. She has excellent sales skills. Thanks Jenny!

I love this store. This is my second update and 3^rd review for them. Their customer service is on point and because of this fact I am a loyal customer. I was shopping online and checked to see if the item I wanted to purchase was actually in our local store, it was. I called the store and had it placed on hold, thank you Michael. I was able to drive up, park, walk up to the register (in a very busy store), have my item pulled and paid for it all in under 10 minutes. Great customer service + great products = Loyal customers.

Nordstrom is an excellent department store. They strive to provide the best customer service. I did some Christmas shopping last Sunday and of course as expected, it was very busy. I was impressed with this lady, Sylvia, in the upstairs juniors department. She was super friendly and helpful. She went out of her way to find me a gift box with the ribbon and everything else. She could’ve easily say that she didn’t have anymore. She didn’t have any there with her but walked a few steps to another register to get it. This is a great example of a caring associate that has the customer experience as a priority. This is why I shop there.

Bless its little heart. This is the one and ONLY Nordstrom (not NordstromS people) in all of Austin. Still offers the Nordstrom standard for some of the best customer service around, but laughably low on variety and stock. I guess I should consider myself lucky that there is at least one. Why developers didn’t put a Nordstrom in The Domain close to Neiman Marcus and other high-​end shops is beyond me. Surely there are enough people that have infiltrated and are now residing in the once small town of ATX to have more than one N. Hmm… I dunno.
I guess being a Dallas girl and having the option of a handful of Nordstrom locales to choose from in a 10 mile radius has spoiled me. Luckily I go back to BigD frequently enough to get my favorite store for clothes, accessories, and cosmetics fix (second to Ross & TJMaxx when I have more time to «treasure hunt»)…but during those instances when I just «must have» while in Austin, I simply order online (always free shipping and returns!). This store is great if you don’t want to return via post because it gives a reason to stop by and peruse for some other goodies you (or at least I) can probably live without. ;)
Happy shopping!
[182 in 2015]

I went to Nordstrom today during my lunch hour to look for a dress for a special event I have in a couple of days. This was a great experience for two reasons, 1) I found a dress!!, and 2) Kelsey, the lady that helped me with my shopping was so nice and helpful! You know, giving me my space but also helping me find sizes when I needed it. Alright, so the dress I found, although it fit for the most part, the back section was a little long for me (petite woman here). Kelsey suggested to ask this lady from the alterations team if something could be done to make it better (the lady was also very knowledgeable, pleasant and helpful!). I will go pick it up on Friday, can’t wait!
This is the first time I shop at this store and I assure you it won’t be the last. Great selection and excellent customer assistance.

I have been shopping at this store for over 10 years and love it. They have worked hard to help me with merchandise and are friendly. I once had a problem and they listened to my issue. Great store and people.

The customer service here is the best I have ever experienced. My kids are super picky about the shoes and the fit since they tend to need a wide fit shoe andthe shoe sales department is always super helful and friendly they do not get frustrated with my children’s indecisiveness. They offer more options and they also let us know they carry other sizes online and ship to our home. The intimates department is also amazing! Got a bra fitting and omg what a difference. .if you haven’t been fitted at a Nordstrom it’s a must. I like the sales they have you can get some great item’s for great discounts and even better with the debit card they offer to earn points. Love Nordstrom and my kids do too! My husband not so much lol.

Five stars for AMY! She is officially my go to girl at Nordstrom. She was helpful and NOT pushy at all!
The reason I took off a star from my review is for the long straight hair brunette at the MAC counter. Very rude and makes a point to belittle you. Now the girl with short hair who I asked about airbrush make up, she was very sweet. Let’s take this thick eyeliner brunette and train her on some manners.

Only my favorite store in the world. I love how interactive Nords is with you both in person and on social media. I love giving them shoutouts b/​c I know someone is watching. They carry top of the line apparel, shoes and accessories at affordable prices. It’s also my favorite parking lot in the mall.

This is in regards to their dressing room policy, and let me say. Only time I think it is appropriate that men are in dressing room, when Mom/​Wife has an infant that needs to helped with or additional children need attention to control the rugrats.
So straight to the point, I’m in Point of View Dressing room, trying on clothes and I realize there is a MAN in the fitting rooms. I’m sorry but I was livid and quite uncomfortable. I’m in the fitting room changing clothes and in my undergarments. He had no business being in there, and when I mentioned this to one of the Ladies. She honestly brushed it off. I would have too, but the couple was not toting children, a stroller or anything to that affect. Therefore he had absolutely no business in the dressing rooms.
I immediately left that department and requested the On Duty Manager come and address this issue. I honestly left to shop else where till they were removed. But point blank they need to have a strong and strict policy in regards to when men are allowed or not allowed in the dressing room. This type of behavior is not acceptable.

It’s my first visit to this store, but I have to write a review. At 35,000 feet in the air I realized I needed a few items for the conference I’m attending. I don’t live in Austin and the Nordstrom near me has stopped carrying my size (plus sizes are available online to add misery to already difficult body image issues). I emailed the store manager Vanessa to ask if they carry plus sizes here. They do! She responded to my email within minutes — I was so surprised — and she offered to pull some items for me and then connected me with Susan — who is AMAZING. I came in for a pair of pants and a white t-​shirt plus a conference appropriate blouse and I left with quite a bit more! She even pulled choices from the sale racks!
This experience was incredibly positive in part because it was so unexpected. Once again I’m impressed with the fabulous Nordstrom customer service!

Had a problem with my shoes. Stopped in to see what to do — should I return for bigger size online or not. Elias was so helpful! He made sure the fit was right even though I wasn’t buying anything on this trip, and he even helped me with another pair of shoes I was having problems. What an amazing customer experience! I will definitely go see Elias in men’s shoes when I get new black shoes this Fall and anything else in the future.

This is my least favorite Nordstrom in all of America. I never thought I’d find myself unhappy with any branch of my favorite store.
The good: the have a nice selection of accessories. Tom Ford sunglasses for days. They also have the usual amazing Nordstrom perks like excellent returns, tailoring, etc. There is certainly some semblance of the store I love so dearly.
The bad: The selection at this store, for the most part, absolutely pales in comparison to any other Nordstrom I’ve ever been to. I have repeatedly left here finding nothing I like. Say what?!? Normally I’m trying to decide where to cut myself off when I shop at Nordstrom, but sadly that is not true for this location. The shoe department is lacking, though no where near as much as the clothing selection. Are these the items rejected from other locations? I’ve left this store without a purchase more often then not.
I would be willing to let the lack of selection slide, but what I’m not cool with is the horrendous customer service in the shoe department. I have, on more than one occasion, been met with rude, condescending attitudes in this area of the store. I’m not spending $ 500 on shoes to deal with a nasty mood from the guy measuring my foot. The reason Nordstrom has always been my favorite place is the excellent customer service. While there are a few great salespeople in this department, I’ve completely stopped shopping here after several negative experiences in this department. I haven’t found this to be true in other areas of the store, but I’ll certainly be avoiding this section like the plague.
Bottom line: If you need an item from Nordstrom and this store has it in stock, go for it! But I’d you’re just looking to peruse, you may find the selection a bit weak. And if you venture into the shoe department, choose your salesperson wisely. Shoe shopping should be a fun experience and there are definitely a few here who can, unfortunately, ruin the shopping trip for you.

I was here during a very busy time (Week before Mother’s day) buying a gift for my mom. I was looking at the Kendra Scott jewelry, which was very busy by the way. And The sales man I had was great! He helped me check out quickly when I found what I was looking for. I have also been to the M.A.C counter in this Nordstrom and had great customer service! Love this Nordstrom.

This review is for Nordstrom personal styling services which I tried for the first time today. Let me clarify by saying that I in no way can afford to shop here with regularity, but for a special occasion I completely feel that it’s worth it.
To make an appointment with a stylist is 100% free and no purchase is necessary. They paired me with Ashley Christian who was a total dream to shop with. She called me beforehand to discuss my style, take down my sizes, and get a sense of what I was looking for. When I came in today she had 8 outfits already set up for me to try on along with shoes and jewelry to match. Short story? It ROCKED!
She was extremely personable and honest about what worked on me and what didn’t. She left the room while I tried on the clothes and would then come back to give me her opinion and bring more things to try on. I put on outfits I never would have been brave enough to pick out for myself and ended up finding exactly what I was looking for. She paired an elegant black romper with a leather jacket and leopard sling back pumps and the result is downright sexy!
The sort of clothes she would bring were a range of both expensive and affordable items. She explained that she didn’t believe in having an all cheap or all expensive wardrobe. Anything pricey she brought in was more of an investment piece I could mix and match a multitude of ways, as opposed to being something I would spend a fortune on to wear once or twice.
Upon checkout she also got me set up with their free rewards program so that I could earn points for every dollar there I spend. When you reach 1,00 points you get $ 20 store credit that you can redeem both in store and online.
I feel extremely spoiled now and don’t know if I can ever go back to shopping like normal folks again! The styling doesn’t end after your appointment either which is the best part. Once they get a sense of what you like, they will keep their eye out and call you before a sale or if anything comes in that they think you would enjoy.
I am even more excited to attend my event now thanks to Ashley. If you ever have an event, wedding, need a wardrobe update, or even want to bring in some clothes from outside of Nordstrom to complete an outfit, then book a stylist here because they will help you with all of that. I highly recommend Ashley because she was wonderful and I will most certainly be going back to her again. I think I can safely say that will be a while from now though. At least until I pay off the current balance on my credit card ;-)
Thanks Ashley!!!

This first part of my review is about the tailoring service in the Men’s department. I have taken four different non-Nordstrom’s sport coats in for sleeve adjustments (two visits), one of the coats requiring the repair of shoddy work from a different tailor, and all four sport coats came out perfect. The gentlemen who helped me both times provided exemplary customer service by taking the time to measure each arm length and offer sound fashion advice. I will definitely return for future tailoring needs.
The next review is about the customer service provided by Laura Jane Nielsen, Assistant Manager, Men’s Clothing/​Furnishings. Laura provides the outstanding customer service you rarely see anywhere else; including the tour she gave me of the men’s department. I don’t believe anyone has ever given me a tour of their store much less their department; her attention to customer service was a real treat.
Overall, the experience of expert tailoring and outstanding customer service will bring me back as a regular customer.

I love this place. Wish I had lots of money to spend and closet space for all the shoes I want. I’m just disappointed in the shoe sizes they have on their clearance racks which I understand is clearance. A lot of the cute shoes they had were in smaller sizes. I wear size 11 and that’s usually limited in cute shoes. I get the same experience if I go to a different shoe store for a cheap shoe that I need in a quick pinch. Otherwise I love the store and seeing what they have.

I feel so entitled and Yuppie now. I just got back from refurbishing my business casual wardrobe thanks to a personal shopper.
Clint was my personal shopper/​stylist today. The appointment process online and the followup emails were painless and easy.
I met Clint in the men’s department today for some help with updating my business wardrobe. While the initial selection was a great starting point, Clint was even better at guiding me to good selections and asking me the right questions to determine my own style. In less than 30 minutes, with some guidance, I found two pairs of casual slacks (with another two on order) and five sport shirts. My wardrobe looks much more professional and I’m now nowhere near as reliant on a plethora of knit shirts.
If I had two gripes, albeit minor, it’s that the personal shopper appointment doesn’t tell you where to meet them and that, if you aren’t careful, the selection of clothing will skew a little on the pricey side. But there’s absolutely no shame in working with your stylist/​shopper to get back into the range that you want. Heck, he didn’t even shame me for not wanting skinny chinos.
I’ll be sure to give Clint a try for my next wardrobe update.

The recent flap about Petticoat Faire and their choices of whom to fit and not fit for bras reminded me, I needed to review Nordstrom for their bra fitting service. True «Nordi“s understand that while Nordstrom may seem too expensive, too hoity-​toity, too haute for them, in fact, there are certain staples that they excel at and have competitive prices, excellent customer service, and a really generous return policy. I am not sure about their other policies or practices with regard to whom they fit and do not, but it is hard to imagine they would be anything other than supremely professional to any customer.
The one thing about Nordstrom that is bad is that yes, the customer service is really good. The sales people will likely remember you, even if you don’t go in often. And they are really good at what they do. Mostly everything they will bring you is more perfect than you could image, aside from the prices, which are actually quite reasonable for the quality of the clothes.
With regard to the bra-​fitting specifically, they carry one of the widest ranges of sizes and styles of any major retailer – from 28 — 48 band, cups A-​I. Of course, there are more choices and styles in the more «popular» sizes, but they have more than enough for most people. They even do a bra prosthesis program for customers in need of that service.
Getting fitted for a bra is a major «get over yourself moment» if you’ve never done it, or even if you have. Give yourself enough time. Don’t be hungry or in a rush or too stressed, agitated, or sweaty. Any of these will detract from your experience. The women at Nordstrom are certified fit specialists and really good at their jobs.
The first time I got fitted, the young woman assisting said she loved her job because it was like playing dress up with baby dolls. Okay, then, play away! She brought me all kinds of stuff that I couldn’t afford to buy all at once, partially to try to upsell me and partially so she could see them on someone. It’s nice when someone enjoys there job, no? And for someone to take you from feeling physically miserable and utterly hopeless to feeling a million times better physically and hopeful, and maybe even sexy and self-​confident, well that’s almost priceless. Or $ 50 – 80 a bra and worth every penny.

LOVE NORDSTROM!!! They have an amazing selection of clothes with too brands at great prices. You can get formal, casual, beach, underwear whatever pretty much here and it’s always nice quality items.
The sales are amazing they have the semi-​annual sale and the annual sale which brings out the new lines of clothes for discount. The key is to have a Nordstrom visa credit card or their Nordstrom debit card (much like the target red card) these cards gets you into the special sales earlier than the regular Nordstrom shoppers. Plus you get a sweet reward deal on it where you get cash to buy things at Nordstrom!
When you go ask for a personal shopper they help you pick out clothes in their wife selection of clothing, you just tell them what style you like or what not and they will bring you clothes in that general style and bring you things that you might like for example I love the simple style of Lacoste polos my shopper brought me these amazing Burberry polos similar in style but it’s cut better and my wife loves those polos on me so naturally I buy those now.
The best part of Nordstrom is their legendary customer service once you shop here you will understand their return policy is amazing it can be a year later and you can return things. They will adjust your sunglasses for you even if you don’t buy them there. I got a pair of Ray bans and they adjust them for me and clean them all the time for me. They have in house tailors that do amazing work!
Overall I love Nordstrom once you shop there it’s like a drug you don’t shop anywhere else. I only do my shopping here I will pay a little more for the service and what the company does for it’s customers!!! And the service is consistent no matter which store you go to!!!
Nordstrom you are ok in my book!!!