Neiman Marcus

Heard great things about this company and the customer service decided to see what they are all about. So I ordered a gift online with Neiman Marcus and selected same day delivery because the person I was buying it for was leaving that evening for the holidays. Never received what I ordered was given every excuse in the book for why it wasn’t delivered. Heard 3 different stories from 3 different employees about where the package was who had it etc etc. One lady I talked to aid it was already delivered. They blamed Fedex and some other courier service for everything even though I ordered it from them. The chat customer service was horrendous. They had no idea about anything. I called the 888 number they have listed and not one person could explain why I didn’t recieve the gift that I ordered. Not a manager nobody not one person could explain anything. This was the first and will be the last time I use this company. I have had better service at a Walmart…

As a purchasing customer I would like that they follow the hours of the rest of the mall. This is my personal opinion. Being flagged for my personal opinion makes it even worse. I tried to visit their store along with tens of the people and were in awe that the store was closed so early while the rest of the mall was still full

I love Neimans and the prestige of the store but it is hit or miss if you are going to get help. I am use to the one in Dallas but this location is very nice and has great customer service. So this was a hit!
We were asked multiple times if we needed help and the bathrooms are unbelievably great too! I will for sure come back to this location!
Also the men’s selection was very nice also!

I’ve been in here multiple times since it’s open browsing to see if there is anything worth buying. I will say that the numerous times I’ve come here to look prior to making an actually purchase wasn’t the best experience I’ve had.
The selection of items, are not for me, maybe it’s because I don’t ever have the need for $ 500 flip flops, or $ 150 T-​Shirts. I do however have a weakness for purses so I tend to gravitate over there. Austin has a limited selection of designer purses or even stores that sell any except for Neiman’s and LV outside.
The customer service here is kind of what you typically experience at other «high end» stores, they only seem to cater to you if you look like a person who is a have vs. a have nots. So I wouldn’t expect too much help from these people.
As for products, the products in the stores are different from the actual designer stores, Neiman’s has their own selection of things that they will get. There is Chanel, Prada, and Gucci here, plus I think a small Tory Burch section, but the Domain already has a Tory store. I have had some up and down service at the Chanel boutique.
This past time I got help from a nice guy named Nathan. I purchased a Chanel wallet that he had to call other stores and get shipped into the store for me. He was very helpful, he called when the wallet was found and then called again to tell me my order had arrived at the store. He was there when I came to pick up. He’s extremely nice compared to the other people I’ve encountered at NM, he would help me with whatever item I was looking at and didn’t judge me on what I was wearing or if I could afford it or not.

I cannot say enough good things about Rene at the Neiman Marcus in the Domain. She was patient, attentive and extremely accommodating. Not to mention hilarious! Thank you for everything! I look forward to seeing you very soon for some more retail therapy!!! You’re service is exceptional and very much appreciated:-)

Sadly I can go longer recommend the Neiman Marcus at Domain.
The last time I went in, it was for a coveted pair of Chanel flats. They didn’t have my size but the very nice sales rep offered to have them mailed to me from the Dallas store. They arrived and had a dirt smudge on the grosgrain trim and were missing the Chanel dust bags (clearly someone’s return). Ok, so under normal circumstances I wouldn’t be so picky, but this was a pretty big investment purchase for me, and I wanted the full experience and that included non dirty shoes and two dust bags.
I went into the Domain Neiman Marcus to complain and the guy who works in shoes was extremely rude to me. When I showed him the shoe with the dirty, he proceeded to pick it off with his fingernail and he said he’d give me a dust bag (actually sir, they come with two). He didn’t seem to understand that if you’re selling a luxury item, the customer service experience should go along with the purchase. If I wanted dirty flats, I would have bought them on eBay for a lot cheaper. His attitude turned me off Neiman Marcus completely. I’ll continue to buy nice investment pieces but look to Net-​a-​Porter, Nordstrom or go directly to the brand stores for my purchases.
I get that there are people in there who spend a lot more than I do, but perhaps Mr. Rude Shoe Salesperson needs to remember that that segment is a shrinking demographic and being rude to people like me who work hard and save for nice things might be in his best interest.

Hold on, let me put on my monocle while writing this review (a la Heathers). Newman Marcus you complete me with your shiny marble floors, neat display cases, and blessed space. I was just in H&M and Macy’s the day before and while they have you beat on prices, there is a certain amount of bliss in being able to wander through the racks without being shoulder to shoulder with the massive hordes looking to save 8.25% sales tax. And, I definitely appreciate both the personal assistance (went and found my size one in the back and the other at another store) and the ability to bring more than 7 items into a fitting room (shocking I know!!). Clearly H&M takes a more pessimistic view of humanity than NM. The sales persons are always helpful, but not pushy. You can tote around a complimentary bottle of water while your browse. Yes I love saving money on clothes, but there is a certain value in shopping here sometimes. I always come away with a lighter wallet but a greater love of shipping.

I like Neiman’s… honestly… this one is a bit small. I popped in once for a Baby Shower present, they didn’t have one thing that would work. I do go in for shoes, purses and Jo Malone perfume. 3 Stars
5 Stars– Nathan Idais
He is my guy in Purses and I love to see his face. Luckily I follow him on Facebook so he posted a pic of a purse I had been pinning for. I was in there the next week to buy. He order in the color I wanted, had it shipped and followed up to make sure I was happy.
If you go for purses– look for him in the Prada section.

The worst shopping experience in my life ever. I went in wearing shorts and sandals and bought a pair of shoes priced over $ 400. First, I was completely ignored while I was at the men’s shoe section and then at check out was asked to provide my full address and identification for the credit card transaction. It looks like they have a bunch of staff that are uneducated and lack training in customer service. I will never ever go again to this store.

After my recent visit to the Neiman Marcus located at the Domain in Austin, I can’t help but feel compelled to write a review and give the sales associates the recognition they deserve.
I went in for a makeup consultation and was promptly assisted by Alicia at the Armani counter. I explained to her what I was looking for and she did a perfect job of giving me just that. She was kind, knowledgeable, and helped give me tips throughout the makeup application and helped teach me better techniques. Afterwards, Vera helped me find some skin products. Once I told her what I was looking for, she brought me to the Omorovieza counter. There I met Anat, and the two of them helped me get set up with a regimen. I’ve been following it for the past couple of days and my skin is already feeling better. They gave samples of other products that I might be interested in as well. I left in a rush to beat traffic feeling very satisfied with my purchases and my overall experience. On my way home I called back to thank Alicia for her help as I had meant to do so on my way out. I got home, tried my new products along with a couple samples that night. The next day I realized I wanted to go back to get a few other things I was shown, since I was so satisfied with what I had gotten. I was able to see all three of the these great women again and they happily assisted me. When a couple of products were out of stock they ordered them for me to be delivered at my house. I left with the same elated feeling I had the day before. I’ve never had such an overwhelming positive shopping experience before, and owe it all to Alicia, Vera, & Anat.

I decided to go in to get my eyes done for a wedding I was in. I didn’t make an appointment they graciously fit me in between appointments, even though they were short staffed at the makeup counter I use. Ki (pronounced like a car «key») did a absolutely fabulous job in the 20 minutes she had. Ki not only did my eyes but all my makeup. She finished my makeup at 12:30 and I washed my face at 6am. It lasted all day and night! I only applied my lipgloss twice! I love the customer service I revive at this retailer. Doesn’t matter how I look or what I’m wearing they always give me exceptional service every customer deserves.

Every time I come here I feel like I’m not supposed to be here. I think that’s just me though because the employees are very friendly regardless.
I haven’t wandered through most of this store but the shoe selection is to die for. I wish I could get one of everything. Someday I will own a pair of Louboutins. I am a Tory Burch fanatic so before they had a store here at the Domain I came here to look and try on so I knew what to expect when ordering online.
I’ve also purchased a few gift cards for my boss here for special occasions. They box up the gift card and put it in a gift bag which makes for great presentation.
One time my boss had to buy a purse for her boss’s wife (at the expense of the boss) and so I came along. We went to the Chanel booth and wow I wish I had the money to buy everything in there. His lucky wife got the cutest black Chanel purse. Lucky duck. Someday…

Five stars for the customer service at the Chanel makeup counter! Everyone was very fun and extremely helpful in assisting me in my makeup choice! Thanks ladies! Keep up the good work!

It was my first time here because I needed to exchange my Louis Vuitton wallet for a Chanel one. Because I purchased the wallet at NM in the Houston Galleria, I wasn’t sure if I could return it here due to this location not having an LV boutique. Prior to my arrival, I called the 1−800# for customer service and they assured me that it wouldn’t be a problem. Well, come to find out. it sort of was. I wasn’t able to get immediate credit for an exchange, but the Operations Manager, Rich, was able to ship my wallet overnight back to where I originally bought it. Being at the 14-​day point of return, he assured me that if I ever encountered a problem, to notify him and he would make sure I would receive credit. He stated that LV leases their boutique within Neiman Marcus and they do not share the same store policies. Good to know.
After that matter was handled, I went to Chanel anyway to see what their selection was like. Immediately upon entering the boutique, Maggie greeted us as if we were family. She was the most sweetest and friendliest SA I’ve ever met. She was also extremely patient with my requests to view multiple items and provided uninterrupted one-​on-​one attention despite other clientele waiting their turn for assistance. Even though I couldn’t find what I wanted, she was able to place my name on a waiting list for the highly sought-​after Chanel classic quilted black lambskin Wallet on Chain with gold hardware… *squee!*
I brought up some issues to Maggie that I’ve had with a recent purchase from NM/​Chanel in the Houston Galleria. Even though it wasn’t her fault, she was extremely apologetic and even personally introduced me to the General Manager, Chris, to address my concerns. Both had a very sincere understanding and compassion for my trouble and I felt extremely valued as a customer. This is why I will always remain loyal shopping at Neiman Marcus.
Simply the best customer service!
+ dog friendly
— At the Customer Service desk, If you encounter a problem returning/​exchanging Louis Vuitton merchandise (purchased from NM) to be sent back to your original boutique, INSIST that it can be done because I did it twice now. Ask to speak to Rich, the Operations Manager, to escalate the issue.

I went to Neiman Marcus this week in order to try on and purchase a specific shoe that I saw online. After being a Nordstrom customer for many years, I was extremely unimpressed. Walking through the downstairs departments I couldn’t help but be struck by just how many more salespeople than customers there were. Conservatively, I would estimate that there were three times as many employees (many of which were texting and gossiping with one another) as there were actual shoppers.
A quick pass through the downstairs area, and I found the men’s department and began browsing to seeing what all they had. Now here’s where the disappointment comes in; I wasn’t approached, greeted, or assisted by anyone. As I was looking at several suits one employee even walked right by me and gave me a very condescending stare and fake smile. You know, the one that says «LOL you can’t even afford to pay attention in here.» This lack of service was undoubtedly due to my appearance as I’m generally in jeans, t-​shirt, and Sperry’s when not in the office. The irony is that these «salespeople» often equate outward physical appearance (shiny shoes, ties, brand names, etc) with high net worth. This generalization could not be further from the truth as many professional men and women I know simply want to be comfortable when not at work.
So here’s where it gets really good. After looking through their limited selection of business and sportswear, I found their even more limited shoe department. It took me a few seconds but I located the shoe that I had seen online and picked it up and began looking at it. I even walked over to a mirror, tried it on and looked at how it looked on my feet. Still nothing. Two salesman were standing at a counter nearby looking at several sheets of paper and engaged in a very intense discussion. One of them very tepidly offered «hello there» to which I replied my normally cordial «hello» with a smile. Every one who knows me knows that I’m constantly smiling and very friendly to everyone I meet. My mom used to always tell me that I never met a stranger. However, after more time passed and I was literally looking at other shoes holding the shoe I wanted to buy in my hand, my congeniality was on it’s last leg. I walked directly up to the counter and asked if I could try the shoe on in my size. They exchanged looks and then the senior of the two summoned a young lady who was walking by to grab the shoe from the back. She also gave them a glance and with a slight sigh was off to help. Upon returning she informed me that she didn’t have it in my size, but brought one that was a full size too small. She also brought another pair of completely different brand and style of shoes that were at a much more affordable price point. She then sarcastically asked «so you have a big interview coming up?» Wrong. Don’t assume, we all know what happens when we assume. This was followed up with «Yeah, these are a bit pricey but since you probably just need a basic dress shoe I brought these for you to look at.» Wrong. Don’t presume to know what someone can or cannot afford. Since they didn’t have the shoe (which I did love despite their efforts to the contrary) in my size, she kept trying to pressure me to order it. I politely declined and politely walked out of there quickly.
The conclusion is that this place is filled with lazy, entitled «salespeople» who won’t deign to approach you unless you physically display some semblance of wealth. For my return visit I’m planning to go in a full tuxedo with my savings account balance, gold AmEx and credit score pinned to my lapel. I’ll keep everyone updated!

We went to Neiman Marcus, in Austin Texas at the Domain, to purchase a men’s shirt to go with my son-in-law’s Hugo Boss slacks. My daughter and I had been shopping ALL day and perhaps looked a bit wrinkled, but only because we’d been trying on AND BUYING clothes the entire day. We went straight to the men’s department and started looking for that perfect shirt. There were literally 6 salespeople standing around and NOT ONE asked us if we needed any help, or even looked our direction for that matter! Ultimately, we asked one salesperson if they had ‘Thomas Pink’, which is a brand of men’s shirts that can run from about $ 60-​$ 250. He curtly answered, «oh, that would be at Nordstrom’s» and walked away, as if we we were beneath him. We walked over to the Hugo Boss section, found a suitable shirt but not in the size we needed, and STILL didn’t have a single salesperson look our direction, much less attempt to assist us. We did find a perfect Burberry shirt costing $ 250. STILL not one person tried to assist us even though there was a snooty guy looking at text messages on his phone only 3 feet away! I will say he did a great job… of ignoring us! Although this costly shirt was perfect, we thought screw them, they don’t deserve our business and started to walk away. I, being an attorney and finding it very difficult not to speak up when an injustice is taking place, talked my daughter (a surgeon married to a surgeon) into walking back to give them a piece of my mind. Just then a woman by the name of Debbie, came by and asked if anyone was helping us. We told her that on the contrary, we couldn’t get a single person to look our direction, much less actually help us! She said that she was the floor manager and that she’d noticed our looking around as if we needed something. I told her that this type of POOR SERVICE should be unacceptable at a store that prides itself on «luxury». I said that they should not be judging a book by its cover, and that they were missing out on sales by refusing to serve us. She apologized profusely, stated that she agreed 100%, and proceeded to try to assist us. As a result, we went ahead and purchased the $ 250 Burberry men’s shirt (because it really was what we’d been looking for ALL DAY). Based on our experience, we will likely NEVER shop there again! Although this ONE floor manager did the right thing and was pretty awesome, it wasn’t enough to counter the snooty salespeople working the floor!
As Maya Angelou said, «I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.»

Two Words:
Nathan Idais. (The most attentive and helpful guy they’ve got.)
Burberry ties. (Every man should have just one.)
Plush Restrooms. (I can’t swear to the Men’s but Hubby likes it.)
January Sale. (Huge deep discounts.)
White butterflies. (I like staring at them while riding the escalator.)
Favorite Makeup. (Finally found «the one». Matched perfectly by a wonderful make up artist.)
Gorgeous Jewelry. (Much not affordable for me but there are sales.)
Complimentary Coffee Drinks at Christmas. (I said two words but don’t you agree you need to know this?)
Lady Gaga. (Trying on shoes.)

So to be honest, this is probably the smallest Neimans I’ve ever shopped at. Given that Saks has chosen to abandon ship in the ATX it only makes sense that all eyes must turn to Neimans to step it up.
However because the fabulous Nathan I is in the house at this location IDGAF so I’m giving it 5 stars!
I will admit that they really are stepping up their game. Prior to this year they didn’t carry TF lipsticks. HOWEVER this is being remedied ASAP. I do find that the Salon shoes section is much smaller than the Houston store. This isn’t a big issue for me because I like being able to drop in, see what’s new, and then texting my Houston Sales Associate to hold my size. Yes, another issue, they almost never have my shoe size in store.
My theory is this: for Neimans to stick around when Saks decided that Austin wasn’t a large enough market to warrant a store any longer is a brave and bold move. Every large metropolitan does need a luxury department store and for what it is, it’s nice to have this Neimans here.

Let me tell you, this Neiman Marcus location is the best!!! Always received good customer service from the Chanel, Gucci, shoes dept and cosmetic/​fragrance dept! Even when you are not buying anything at the moment, they will still great you, offer assistance and hold a conversation about the product you are looking for. One day, I went with my sister and did not plan to spend anything but to just browse the Chanel purses and see what I want for valentine’s day. The guy helped us out, showed me all the Chanel flap they have on the shelves and even offered suggestions. He wrote down the item #s and prices of the few ones that I liked and gave us his business card. He was so helpful!
Few weeks down the road, my hubby started asking me what do I want for Valentine’s day and so I remembered the card the associate gave me. I gave it to my hubby and to my surprise, he actually bought the medium Chanel flap for me!!! Nice way to get my 1^st Chanel :)

Neiman Marcus — I’m just not seeing the customer service that your so well known for. Here is what happened to prompt this review.
1. My wife walked the perimeter of your store 2x before anyone asked if they could help her. This is our third visit and this wasn’t too much of a surprise. We are very sad about Sax closing. Y’all really make them look good.
2. One of your service providers fussed at my 2 year old and now daddy is mad. Now for the narrative of events.
My boy asked if he could play with the peddle car. I told him to ask the nice lady. She said you bet. A few minutes later an old grouchy lady probably returning from break spoke in harsh tones to my son. «You can’t play with that, put it away» I explained that we had both asked permission and for my son to be brave enough to ask — that was a two year old accomplishment. Anyway she was a b-​word, we put the car up and left. For those of you experienced with two year olds, you can imagine the disappointment. I won’t be bringing my son back to shop at Neimans. Neither should you.
Bottom line for me, it’s your freaking store. Do what you like in regards to customer service but being an A$$ to my boy is a line that shouldn’t be crossed no matter how grumpy you are returning from break.