National Tire & Battery

Love the work these guys do and they are always polite and to the point! Only reason I gave 4 out of 5 is due to last time I was in the front desk worker was a bit unprofessional but other than that all good!

Great service, clean store and friendly people!

This review is for an experience I had about a year ago. My wife and I were headed to a birthday party when we ran over a blade of some sort. This happened on a Saturday later in the afternoon/​evening. We called Sears first because it was closer. The guy said to bring it by the next morning and they could take a look at it. He said they were pretty busy and they would be closing soon. There was an hour and a half left until they closed. The tire was going to go flat soon because we could hear the air seeping out while standing next to it. We then called NTB and the person who answered said to bring the car in because it could be dangerous driving on it. We happened to have an extra full size replacement tire at our house and risked driving it there first to pick it up before making it to NTB. We were trying to save from buying a new tire. We dealt with a nice gentleman named Justin Rogers. In the end, NTB changed out our tire and put the new one we brought in at no charge. We were expecting some sort of labor charge. Really appreciate those guys for doing that. Sorry for the late review.

This place sucks. 1 ½ hour wait later they told me that they don’t have the oil for my car. They won’t have it for another week. The first question he asked me what kind of oil do you use couldn’t he check stock then instead of me waiting around

I went in today to get an oil change, tire rotation and to patch a nail in my tire. I drop my truck off and grab lunch until I get a call saying my truck is ready. I go back to the place and pay only to see the nail still in my tire. So I went back in to tell the guy the nail is still in my tire. They take my truck back and after what I thought was fixing the nail I left off for work. Whenever I arrived at work, I find the nail STILL in my tire. I will be going back in the morning and watching them fix my tire. What could the guy have done the second time around? I was so mad I told all my co worker and all my tables. The sad thing was everyone agreed with me that NTB is awful. Stay away from national tire and battery at all cost. Go to discount and get the tire warranty. You can’t LIE to your customers.

They took a long time to install my fleet tires, I asked after waiting 4 hours if they are the same tires thay they looked smaller, Mr Honeycutt checked the tire size, he looked like he had a heart attack, said to take those off and install the smaller ones which were less money, even though they messed up I have to wait 2 more hours on company time without any apologies

Worst service ever. I’m writing this review while sitting in their waiting area. At 12:12PM today I was told that my rear brake replacement would take about an hour. 2.5 hours later I finally get my car, and upon leaving the parking lot I nearly smash the car in front of me because the brakes don’t engage unless I push the brake pedal completely to the floor.
After 20 minutes of the car back on the lift, still no word as to what is going on.
Did I mention that I have sat alone in this waiting area for nearly 2 hours because there was no one else here?
Stay away at all costs!

These guys suck.
Went in for a simple oil change and tire rotation and came out frustrated and irritated.
Prior to coming in I called to see how long the wait time would be. I was informed that I would wait no longer than 30 mins for an oil change and tire rotations. Alright cool. Went there and was informed that it was actually a 1 hour wait time because people showed up in between the time it took me to drive 2 miles. I doubt that but okay. You want me to drive to your store, I get that.
Patiently waited in their waiting lounge planning a week-​long trip I was going to take soon. Thankfully they had wifi.
As I waited I noticed people coming in for various work to be done to their cars. I overheard one customer asking for just an oil change and tire rotation. That customer came in about 10 – 15 minutes after I did and left about 40 minutes later. WTF?! I asked for a status update from one of the guys that was behind the counter and he said they’re almost done. ‘Maybe 10 more minutes’ Took a deep breath and proceeded to plan for the trip. After all I was told it would take no longer than 1 hour for the work to be performed.
More time went by and now I had waited for over an hour and I see that my car is still in the bay with the hood and trunk open. I started asking people to get my car and after waiting for another 15 minutes I finally get my car back.
Having worked in customer service before I understand that things can get hectic and delays can happen. I get it. But here are the reasons why you guys suck. And suck bad too:
— You are more than adequately staffed to take care of customers and you failed. I counted a staff of 10 people or so with three of you guys working the front.
— You tell me a 30 min wait time when I call, then 1 hour when I show up and deliver almost 1 ½ hours afterwards, you’re obviously doing something wrong. You guys weren’t even busy!
— Poor customer service. The guy that helped me had an attitude like I was inconveniencing him. Bro… brah…bra… this is your job. At least pretend that you’re somewhat appreciative of my business.
Sorry NTB, your lack of providing somewhat good customer service has this customer never coming back for your services. And I’m telling everyone my experience with NTB every time someone talks about car maintenance. Forever. There are so many options for us to choose from.
It’s a shame because you guys seem like you guys do good work on the cars. Just not with the customers.
Good luck

This place is terrible. I normally go to Firestone to get my oil changed but this is near work and I’m going out of town this afternoon. I made an appointment for noon. When I walked in nobody was there. It took 10 minutes for someone to wait on me. Chris the service manager acted annoyed and like he was doing me a favor by waiting on me. I explained I was on my lunch break and if possible they could hurry. When I got back to pick up my car, I again waited for 10 minutes before I got waited on. Chris never told me if they found anything wrong (when I dropped it off I heard them tell my sister her car looked good) with my car. He just shoved the paper work at me and sent me on my way. No thanks. Nothing. Horrible customer service. Never coming back here or an NTB again. But I guess you get what you pay for.

These guys were so kind and helpful!

I found a coupon on slickdeals for a $ 9.99 oil change at NTB, and my car needed an oil change. So I printed out the coupon which expired on 5÷31÷11, which was the day I was getting the oil change.
I called up one NTB location and they told me since I drove a Toyota Camry I could not use that coupon, as I would have to buy ‘synthetic’ oil and the cost for that with coupon is $ 29.99.
Assuming the guy was BSing with me, I went to another NTB location and the guy there would not accept my coupon claiming it expired yesterday. It clearly stated ‘5÷31÷11′ on the printout, and yet here we were arguing over when this coupon could be used. I ended up telling him the previous NTB was ready to honor my coupon, so he says, «I guess we have to honor it also then.‘
After waiting nearly 2 hours for an OIL CHANGE, he comes and tells me my struts are leaking fluid and 2 – 3 other problems with my car (2007 Camry). I told him im still under warranty with the dealership and I will handle those issues with them. I just wanted to get the hell out of there.
The whole time i was thinking, I wonder what else they fudged up on my car…

Set up an appointment the day before to get all four of my tires replaced at NTB because they had the best price. Apparently, the best price comes at a price…
My appointment was confirmed twice, and they assured me that the tires I wanted would be brought up from the Oak Hill store in time for my 10am appointment. I showed up at 9:40 to see if they could get me in a bit early, fully prepared for them to say that they couldn’t start till 10 (which was fine with me). Instead, I was told that the truck upon which the tires were coming had broken down, and they wouldn’t be in till maybe 1pm.
No phone call to tell me this ahead of time.
So, persevering, we set up for me to return at about 12:30pm so they can begin taking off my old tires, etc. while the new ones were arriving, etc. I ran a couple of errands, took care of some things at home, and returned at a few minutes after 12:30. The gentleman at the counter (different employee than before) ran to the back to find out what the situation was (bad sign). Upon returning, he informed me that the tires are at the Oak Hill store, but the store wasn’t releasing them because they are promised to another customer. (Huh…then I guess you DON’T have the tires, after all, do you? Or a broken-​down truck?)
No phone call to tell me this ahead of time.
So, by this point, I have wasted several hours of my time and still have no tires. I inform the employee of my frustration about this fact and the lack of communication, to which he mumbles a feeble apology.
Here’s a clue, folks: COMMUNICATE with your customers. If you can’t get the product in, TELL US THAT as soon as you know it. Let us make informed decisions. Don’t jerk us around.