My Austin Computer Guy

I have used My Austin Computer Guy several times in the past 5 years for various home and work computer issues. He has always been honest, efficient, and reliable in all my dealings with him.
My first experience involved my home computer that had what I thought was a seized hard drive (February 2010). After diagnosis, I purchased a power supply and hard drive from a local discount electronics supply store. My Austin Computer Guy confirmed my diagnosis and rebuilt my computer with the parts I purchased and restored my computer to better than it was before and all for a reasonable hourly price.
In May 2015, my Microsoft Outlook settings mistakenly were erased. I was unable to get things restored to normal operation. My Austin Computer Guy restored the Outlook settings on both my Home computer and work laptop. Additionally, he installed new shareware virus protection on both. Once again, it was a reasonable hourly price for his services.
Two weeks later, May 2015, a lightning strike took out my computer and associated equipment. My Austin Computer Guy diagnosed a bad power supply and bad motherboard. I expressed to him that I didn’t want a new computer, I wanted my computer. He recommended that he could drop my hard drive, memory, and light scribe DVD writer into a new box for $ 200. My new computer was returned in a timely fashion and runs just like it was my old computer, except much better! He listened and gave me exactly what I wanted.
I trust My Austin Computer Guy to diagnose my computer problems, provide timely and effective service, listen to my needs, and continually do so for a reasonable hourly price. I will recommend his work to other businesses as well as friends. Thank you, My Austin Computer Guy!

Tony, the owner of My Austin Computer guy, was referred to me by a business associate. I had a virus in my main computer and needed it fixed fast. I was very leary of computer techs as I had a bad experience years back from another provider, but she said she had nothing but impeccable service from Tony and highly recommended his services.
Tony came out, removed the virus, helped me set up a better virus protection service and left me in great shape. That was almost 5 years ago… and since then I have purchased his service plans (he has always honored them) and have also purchased 4 computers from him. One of the 4 computers had an issue just 1 month before Tony’s warranty was up. He could not fix the issue so he replaced the computer at no charge to me.
I obtained a virus on one of the other computers (my fault… I forgot to update my virus software) and Tony came out, removed the virus… and, since I was in the process of getting another computer, he let me know that he was not going to charge me for the service call.
Also, unlike techs in the past I have used, Tony has always responded to questions we have had (no matter how random the computer questions have been) and has sent detailed answers to my questions either by email or phone without charge.
Needless to say, I have been very pleased with Tony and My Austin Computer guy.

I have had Tony repair my computers a couple of times. We have been happy with his work.

The man who owns this business is called Tony, this happened 2 years ago but Unilocal took down my review as they stated it was too personal. So here is a more general review that conveys my experience.
I had just moved to Austin, I needed computer repair during Memorial day weekend and Tony was the only business that was willing to come out. The service was really bad, and Tony less than honest, this individual took a payment from me but declined to perform the computer repair service we agreed to.
He also stated that he preferred cash so as to not report it. The 2 times he actually did the work, it was not well done, the problems were still present in the laptop.
The 3^rd time he insisted on another payment for another series of repairs pre paid and disappeared. He asks for $ 100 for 3 repair sessions. I paid $ 200 and only got 2.
He also does not have an office and his appearance was less than professional, very dishevelled, his clothes were’nt very clean and neither was he.
When I asked for my money back or the repairs, I had to leave him a multitude of messages, he became aggressive and belligerent and insulted me and was hostile. Stated that he was not going to do the work because I was less than pleasant. Telling him that the computer was still not working apparently was less than pleasant. I asked him to please meet me to finish the work, he said only if I pre-​paid for another series of 3 repairs and I reluctantly agreed as I needed my laptop fixed. He disappeared.
So I lost $ 100 in these transactions. I wrote it off, at least I don’t have to see him again or deal with him again.
The 2 times he met me, he complained the whole time about his finances, his problems, personal problems, family problems. I just wanted my laptop repaired, instead I got an earful by a person who seemed depressed and troubled.
Beware, this business is not honest and will likely not do the work agreed upon and will try to get paid, with me he insisted aggressively and then disappear.
The very worst that I have seen in local businesses. I was not impressed.