Moore Supply Company

I was shopping around today as I’m hiring a contractor to renovate my restroom. I went by this location and received no assistance. There’s a receptionist at the door, but she was busy on the phone. Based on this experience, I wouldn’t recommend this location. Luckily, I found another showroom close by that was able to help me get a new tub, vanity, sink, countertops, etc. picked out for me.

Giving three stars because my sales person was nice.
Pros: a lot of variety in brands
Pros: sales person was versed with the knowledge to put together everything we needed fixture wise for our shower.
Cons: push favorite brand because they get a deal instead of letting you find a line within a brand you want and crunching #‘s from there. Price point was high for a not so well known (could of been house brand) brand.
Cons: rude receptionist
Cons: need an appt and if your sales person isn’t avail to discuss the quote she gave you, they don’t get you to someone that can. Some of us are on a time crunch and need to make a decision instead of spending time rearranging schedules to get another appt!
Cons: not open on weekend and only until 5pm. Who’s gonna take off work to look at shower fixtures for their shower?!?
Overall not a fan and people wonder why you don’t buy local. Unfortunately this was my experience with a couple of similiar places here in Austin.

I’m amazed at the maze of rooms displaying lovely sinks, faucets, tubs, commodes and more but the people who work these rooms aren’t always around. You do not need to be a builder, architect, designer or plumber to shop here as it is open to the public.
After a little home research, I found exactly what I wanted by heading right to the back counter where the plumbers hang out, a new toilet seat and cover. Okay, nothing exciting or special but it’s a good quality product. If all you want is something utilitarian, go directly to the back counter and skip the maze of eye candy. I was in and out in faster than you can say «Plumber’s helper».

Not the best customer service. Was looking for a replacement part for a toilet that I couldn’t find at other big box stores & walked into an unfriendly environment.
Didn’t get much help after waiting 15 minutes to ask a question & didn’t find the part I needed. Seems like they cater more to contractors.

We purchased a few thousand dollars worth of plumbing fixtures here. Moore Supply billed our plumber for the same fixtures that we paid for ourselves. The shower fixture was missing a tiny screw that was necessary to regulate the water temperature. Moore Supply was either incapable of addressing this situation or just didn’t care. We ended up getting the missing screw FOR FREE from another plumbing supply company that had it in stock.

Good place to look at all of the options, but don’t bother purchasing from them. When I asked them if they would match on line pricing, their answer was probably not given that the benefit of using them was their superior customer service. However, she did tell me to email her the links and she would ask and get back with me. Well, I never heard a word back… so much for customer service. Do yourself a favor and just go online and get your products. I got great customer service from the online retailed I used… and at a much cheaper price.

WOW is the best way to start my review of Moores Kitchen and Bath Supply. Mike, Katy, Mary, and the whole team TRULY CARE about people. They go WAY OUT OF THEIR WAY to HELP you. More than anything they separate themselves with just being great people to deal with. That being said they are at the top of the game when it comes to knowledge and service. They ALWAYS deliver for my successful remodeling company and BELIEVE ME WHEN I TELL YOU WE ARE HIGH MAINTENANCE. If you have ANY NEEDS for kitchen and bath supply, RUN, don’t walk to Moores!

From a builders standpoint, it doesn’t get any better than Moore Plumbing Supply. Their sales staff is friendly and professional and is very customer service oriented. Their pricing is very competitive and their showroom is top notch. Highly recommended!

Fantastic service, quick and reliable. They have a great show room. Their sales people have lots of knowledge. Willing to go the extra mile for their customers.

As they state on their own website, Moore Supply Company is a distributor of premier plumbing products… blah blah, blah.
All you care about is that you can come here and see more faucets and fixtures than should be available in the civilized world.
At the Shoal Creek location (located in the armpit of Mopac/​183) they have a Bath & Kitchen showroom displays an so many bright/​shiny things it can be more disorienting that watching Japanese cartoons. With all the traffic in and outta this place, I could not help but think that they just might be pimping something more than plumbing hardware.
CLUE #1; They call their customer service gals ‘consultants’…which is obviously code for something else. Seemed fishy to me… I don’t think the wife suspected a thing… so much for her PI experience.
CLUE #2; They say you should call ahead and make an appointment. Are they afraid I might see what they are really up to if i just ‘pop in’? Huh? Is that it? No Pop-ins…do they have something to hide?
You CAN just show up and browse, but if their ‘consultants’ are ‘booked’ all day with clients buying a McMansion’s worth of plumbng stuff, you are not gonna get the time of day when you’re in there to get that special gold-​plated TP holder you always wanted.
CLUE #3; When it was our time with the consultant, we looked at kitchen faucets. I was immediately taken by how the consultant gently stroked her hand down the long curved neck of each stainless faucet.
She talked about the hardness of the steel… she demonstrated the shower spray feature by moving her hand quickly up and down… up and down… more than once in fact. I am pretty sure this was code for something. My wife… strangely…was oblivious to ALL of this.
CLUE#4; IS IT HOT IN HERE… or was it just me? Whatthehell these people have no A/​C up in this biatch (turns out they do)?
So if you need cool stuff for your kitchen or bathroom redo, then Moore Supply Co. will definitely deliver the goods… AND provide you with a better Happy Ending than you can imagine.