MedSpring Urgent Care

I hate going to the doctors, but this was one of the least painful experiences in a doctor’s office that I can recall. I was about 80% sure I had strep throat and really just wanted the test so I could move forward with my life, however both my primary doctor and my husband’s doctor couldn’t see me for a week or longer. I decided to try my luck at an urgent care center and told myself not to keep too high of a standard as I just wanted the test and wasn’t expecting top notch treatment. I was blown away. Everything was clean and the waiting area was what I think every waiting room should look like. Everyone I came in contact with was warm, friendly and confident. The doctor, who I regret I did not get the name of, treated me like I had been a patient of hers for years, clearly explained everything to me and even joked a little with me. Not to mention they diagnosed me with strep and had my rx sent to my pharmacy all in about 30 minutes, shortest doctor visit I’ve ever had while still being 100% effective. Thank you to the staff who helped me out.

Doctor diagnosed me right on point! And treated me perfectly too. They said they had a long wait when I walked in but then they saw me much quicker. Good staff and friendly people.

I brought my sister in for a possible perforated eardrum and yep, it was. We came in on a Saturday and they seemed steady to busy but our visit was only 45 minutes or so in total. We had some nice coffee and my 5 year old nephew enjoyed some Cartoon Network. Everyone was friendly and professional, the check in process was super easy, and most importantly, the doctor was spot on. Gave my sister some sound advice that I had already been giving but apparently it means a lot more coming from a doctor than myself. Prescription was sent through the magic of the Internet so all we had to do was show up at the pharmacy. I was worried about that at first but the tech/​MA/​nurse made sure we were on the same page with the correct HEB. Will definitely be back and recommend it to others.

I went to MedSpring late one evening with a bad cough and conjunctivitis. I was the only patient that evening and was in and out within about 20 minutes. I saw Dr. Cary Douglass who was great in diagnosing the problem and providing me with prescriptions which cleared everything up within 24 hours. The clinic people were kind and seemed concerned about my problem. The clinic was clean and very comfortable with free drinks and a TV in the examining room with a football game on. I would return to that clinic any time!

I made an apt at 10:30am, showed up at 10:20am, waited over an hour to see anyone, the nurse was incredibly rude when I asked what was going on.
Don’t go here.

It was my first time going to med spring, I saw it because it was in great location and no one was there. So when I first walked in I asked how much it would be, they then proceeded to tell me. Took me back to the room and I was seen by medical assistant and the doctor, I then explained to them what happened. Glass cut my leg open and they said I didn’t need stitches and then charge me $ 199.00 for a tetanus shot. They put some Steri-​Strips on me and then I went home. I was still in pain so I got a second opinion I ended up getting 10 stitches and almost got an infection. Clean place but I wouldn’t trust them on their opinions.

Do not go here under any circumstances. These people almost killed me with a misdiagnosis that could have been resolved with a simple antibiotic.
I went to med spring for what seemed to be a pretty straightforward head cold with a sore throat. After waiting an hour in the waiting room we were then show in our private room where we waited another 45 minutes to see a doctor. I was given a typical strep test and waited another hour for the results.
The doctor diagnosed me with a virus that cannot be treated with antibiotics even though I had complained of having a sore throat mainly on one side of my throat. What I didn’t understand at the time is that I had a full abscess on the back of one of my tonsils., which was on my chart and the doctor never mentioned it.
The doctor recommended that I get Flonase and take ibuprofen and wait up to two weeks and my symptoms should resolve. Medspring called to check up on me about five days later I was still complaining of a sore throat and told them I was having a difficult time eating. They recommended that I wait it out and if it became too bad to make another appointment.
By that evening, the combination of Flonase and lack of antibiotics the abscess on my throat grew to the point to where I had to receive emergency medical services in order to save my life. The abscess was so large that I could no longer speak and I was dangerously close to having my throat close up. I had to seek the help of specialist, ENT, in order to have my symptoms fully resolve.
This cost me hundreds of dollars out of pocket and cost my insurance company thousands.
****Update****
I just received a bill from the hospital in the amount of $ 2,300. My insurance covered nearly $ 8,000. I am officially out over $ 2,700 in co-​pays, medication, and medical bills. Not to mentioned the days of work I missed and weeks of recuperation.
These people are charlatans.

Didn’t take my own advice and paid the price… But when you need «Urgent» Care close to home in SE Austin, the options are limited… Again… HORRIBLE !!! 3 breathing treatments on substandard equipment, one that even the Dr. ridiculed almost 40mins per treatment. Was forgotten about for 45mins, this very sick with fever so my mood and patients were already thin. Then they used an old Pharmacy that needed to be updated and was never verified on using. So I either had to wait for the incorrect Pharmacy to cancel the prescription (around 45mins+) or go across town (In rush hr traffic) chose the latter, that is a whole other story (see my review of the HEB on Slaughter)… so in all this clinic needs some serious fine tuning… Confirmation of Pharnacy being used BEFORE the script is sent and keep an eye on the patient and keep him/​her updated on when the are going to be seen…

After my terrible experience medspring reached out to me, apologized and as a courtesy sent me a Starbucks gift card.

Webster’s dictionary defines urgent as”
: very important and needing immediate attention
: showing that something is very important and needs immediate attention
Got there, nobody else waiting. Went next door had dinner, came back waited an hour. Took a nap for a half an hour woke up. Downloaded Unilocal wrote this review.
Doc just wrote a script, no tests. Very expensive.

Beautiful facility, great awesome friendly staff. I usually research places thoroughly… On their website they have amazing reviews. I’d probably go for small things like vaccines or something quick.
My experience: After being there for 2.5 hours we were told we had to go to a hospital. Went to the hospital on the other side and was told nothing was wrong. All that fuss a total of 6 hours, 2 X-​Rays, and 2 cultures for whatever and nothing but allergy medication.
Overall, I’m thankful they did as much as they did. «It’s better to be safe than sorry» I just wish they didn’t frighten us and it wasn’t so time consuming. I’d rather get it right the first time around.

I had an absolutely terrible experience at this location and will never go back again. First of all, I went at 1pm on a Wednesday, when it was entirely uncrowded, and still my appointment lasted 2 hours (and much of that time was spent waiting to actually see a doctor).
Secondly, I saw three different people, one doctor and two assistants, and none of them were at all friendly or warm in the slightest. After briefly checking my symptoms, the doctor left the room telling me he would be back, and I never saw him again.
Finally, the doctor never actually told me what was wrong with me. He simply prescribed me medication and it wasn’t until I received a pamphlet from the third assistant that I saw my diagnosis.
Regardless, I will not go back to this location and I highly advise others against attending here as well.

Triple check with your insurance because after repeatedly being told by the medspring staff that my primary care appointment would be in-​network and covered I was slammed with a massive bill and it was billed as out-​of-​network. I didn’t find out about this from actually getting a bill from medspring (it never arrived) but from my insurance company. Also there is no way to view your bill online. There is an online portal, but it has nothing to do with billing.
I know I should have checked before the appointment, but I can’t help from feeling like they lied to me. I also would have preferred they let me know there was a balance after my initial visit and definitely before I made a follow up appointment!!! Avoid this place. They are dishonest.

The staff was very nice and it was very clean. They are fast with things and have the whole urgent thing down. My only complaint is that after going to them yesterday, the doctor did the exam, but never told me what was wrong or what to do to get better. The medical assistant came in with information sheets leaving me to believe whatever info sheets he gave me was what I had. Then he said do you have any questions before you leave?! Uhhhhhh yeah?! What do I have? Do I have any prescriptions? Where is my doctor that is suppose to go over this?
And I know it’s an urgent care facility, but I was probably the second patient they had seen all day. It was not busy and there were not any cars in the parking lot.
The reason for the one star is mainly for the price the doctor got paid, (close to $ 200), or at least that’s what I was charged for «attending physician», she should have come in the room more than once. And DEFINITELY should’ve come in the room to tell me what was going on and what all she prescribed.

First let me explain that I live near South Lamar and prior to the opening of MedSpring and similar new-​style urgent care facilities, have repeatedly used the South Lamar Pro Med when illness strikes at a time when my primary care dr is not available.
I detest Pro Med almost as much as the thought of going to an actual hospital ER for non-​emergency care. So I was absolutely primed to try an alternative, when my daughter and I both developed extreme dire throats, possible strep on a Sunday am.
We arrived at this MedSpring at 9:30 Sunday am. Front desk polite and reasonably welcoming, but was initially flummoxed by my passport as ID (my DL recently lost), but accepted it.
Vitals taken by nurse/​assistant who was adequate, nothing special. I asked about the BP reading; response: «it’s OK.» I could have pushed for actual #‘s, which is what I wanted, but let it go.
Dr was knowledgeable, explained options, but got a little ambiguous toward the end. I could see my daughter (age 23) didn’t quite understand, but I was able to explain after dr left room. Dr’s communication with assistant not optimal, as assistant came into room without all paperwork, and wasn’t aware of options/​contingencies dr had discussed with us, but quickly got up to speed.
$ 115 for visit. Less if your deductible has already been satisfied. This compares very well with regular ER, CVS Minute Clinic ($ 99 for Nurse Practitioner) and the detestable ProMed.
All in all, a very reasonable experience, especially considering I was in a very grouchy mood to begin with.

Very clean.
Staff is helpful and kind.
Service was fast & efficient.

The clinic is very convenient and the employees are perfectly nice. My complaint is that i went to them complaining of stomach problems, and i was misdiagnosed. The nurse practioner told me that there was nothing seriously wrong with me.
Later, i went to a general practioner and got the tests i needed to get diagnosed. If you have anything other than allergies or the flu or something common then you should go a general practioner!

First, this place is clean and nice. They have amenities. The staff are friendly. The wait times vary.
I have gone to MedSprings twice now. I have really bad sinus problems and I’m allergic to, what it seems like, everything. I also have asthma. The first time I went in was in January… Cedar pollen… bad allergies turned into sinus infection and bronchitis. This is the typical pattern for me. The provider was very nice and professional. She asked me relevant questions and evaluated me. Subsequently, she prescribed me appropriate medication that took my symptoms away and I recovered enough to go on my trip to South America a few days later. Had I rated this place then… it would have been 5 stars.
However, I went in on Sunday with the same symptoms… Oak pollen… except this time my lungs weren’t compromised yet. I just periodic wheezing, which is not normal for me. I knew it would just be a matter of time before I developed bronchitis, because I have been living in this body for over 35 years and know the course of this disorder. The male provider came in and leaned against the exam table. He seemed to combative and suspicious. He only listened to my breathing, but did no other form of evaluation. He did not ask me anything about my asthma and refused to prescribe me a steroid. Instead, he wanted to talk to me about the preventative strategies that I have tried, which have been many. He prescribed me nasonex and an antibiotic, which I know to be insufficient. So, after a $ 50 copay… I am not better and I now have an unproductive excessive cough… which will be diagnosed as bronchitis… as I now have to go back in for a steroid. More time and more money to go to a legitimate gp office, and not this place again. This provider is an older white male physician. If you are supposed to see him, I suggest that you ask for another provider as I believe him to be negligent.

Fast service, friendly staff, super clean building, free coffee/​snacks, TVs in all the rooms. So much better than a standard doc in the box!

I decided to visit MedSpring about 3 weeks ago when I thought I had broken my ankle. I don’t have health insurance, so a trip to the ER was out of the question. I read the reviews for MedSpring and figured this was a great, safe bet. I VERY rarely go to the the Dr. This was actually the first time I had been in 2 ½ years. But I was in an extreme amount of pain, so I knew I needed to get this looked at.
When I first walked in I was wowed. The waiting area was extremely clean and well kept. My first contact was with the young man working behind the counter. At first he seemed responsive while having me fill out the mandated paperwork. Then I was promptly taken back to an exam room. He was not engaging by any means. It seemed as if he were just going through the motions of his job.
Next a medical assistant came to take my vitals. She briefly inquired as to how I sustained my injury, and wrote my vitals down on a notepad. She left soon thereafter, and then the dr blew through the door. He seemed extremely rushed and as if he didn’t really care what happened to my ankle. He NEVER examined it or had me move it around so that he could determine to what degree I tore ligaments. He simply poked it one time, which sent shockwaves through my leg, then declared that the next step was an x-​ray. He was out of the exam room as quickly as he arrived. Oh and I must mention that instead of examining my ankle, he inquired if I had bronchitis! I didn’t have a cough or anything of the nature. I was in an wheelchair for crying out loud with a severely swollen ankle!
A medical assistant (or x-​ray technician) not really sure which one she was, came to take me to get my x-​rays. Along the way, she rammed me into the doorframe as she navigated me and the wheel chair. She was very rough while positioning my ankle as well. As we got back to the room, I declared that i was in so much pain that I couldn’t imagine my ankle not being broken. She said, «Yeah it’s crazy. I’ve seen people come through here with ankles that look worse than yours and weren’t in any pain. It really just depends on your pain tolerance.» Really? Do you really think that’s a professional thing to say to someone who is clearly in enough pain that they came to the Dr?
Finally the waiting game was over and the Dr came flying in again. He declared that he didn’t see a break on the x-​ray and that an x-​ray technician would review it the following day and contact me. Then he was gone. Seriously. That quickly. I sat there thinking, ok… now what. I couldn’t bear ANY weight on my ankle and have ZERO answers for recovery times etc. The medical assistant came in, wrapped my ankle with an ace bandage, gave me some crutches then proclaimed, «You’re all done!» I sat there by myself in the exam room wondering how I was going to get out of the door on crutches. Finally I hobbled to the door and was able to get it open enough to ask my friend in the waiting room to open the door.
Oh and I must mention that the same assistant came to collect payment from me before she wrapped my ankle etc. I told her that I left my purse in the waiting room with my son’s father. Apparently she stepped out in to the waiting room and proclaimed to him, «I hear you’re the one with all the money.»
MedSpring apparently has an online portal that allows patients to log on and view their medical records. I received an email notification the next day that my records were available to review, so I figured what the heck, I’ll see what this is all about. I sure was surprised to find out that a prescription had be written for me and filled! There was NO mention from the Dr or his assistants that any prescription had be written from me!
This prompted me to call and speak with someone in charge at MedSrping. I spoke with a medical director who was sincerely apologetic about my experience and gave me lengthy information on how to treat my severely sprained ankle. She made it known that my experience is not reflective of the level of care MedSpring provides. She assured me that they would find some way to make it right. Her words were «I’m going to speak to billing and make sure they send you something very nice.» She acknowledged that she could not refund me the $ 255 i paid for my visit, nor did I ask for that. I simply wanted to make sure that she was aware, so that future patients didn’t experience the same treatment I did.
I figured I would let the dust settle and then see what spectacular gift they were going to send me. Much to my surprise, I received a Starbucks gift card in the mail for…$ 10!!! Really? That’s how much my troubles are worth to you?
Maybe all urgent care facilities are like this. I don’t know. What I do know is that the level of care I received was below par and I will never visit this facility again (should I need to). It seems as if they are great for writing prescriptions for sick people, but as far as treatment goes, they missed the boat on that.