McNeil Ranch

Moved here May 2015. I knowingly moved into the complex understanding there would be some pain points due to the age of the townhouse. I’ve had several issues with the dishwasher, sink, and downstairs AC. However, having said that — the maintenance staff is wonderful. They do their absolute best to get all work orders done within 24 hours. I have an extra guest spot behind my garage, so parking isn’t an issue for me — however if I didn’t, parking would absolutely be horrendous. A large complaint of mine is that the entrance gate is not compatible with any phone number that doesn’t start with 512 area code. Meaning you have to walk up to open the gate each time you have a guest. Very inconvenient and no foreseeable future of fixing it per management.
The space of the actual townhome is great; love having the separation between bedrooms and public space. The way the townhouses are laid out make sure that your neighbors aren’t bothered by walking (or dogs playing) and visa versa. I haven’t heard my neighbors once. I highly recommend the townhouse style apartment with attached garage. Three stars because it is older and the price is still as much as the newest apartments in Austin.

If you thinking about moving into McNeil Ranch, Don’t! After 2 years I can say that the appliances are «really old», the AC units are so old that you can’t hear yourself think, wait to you get your bill. The parking situation is poor at best, a 2^nd vehicle or visitors probably will be parking on the street. The final straw for me was when we I moved out that we were charge for excessive carpet wear due to rippling of the carpet. I turned in 2 work orders which were ignored, the main reason for ripples is due to poor installation and poor quality of the carpet. These may have been nice apartments 20 years ago, but beware!

THE GOOD…
I rented at McNeil for 2 years and loved it. The manager is a very nice lady and the units are very spacious which I loved. I first moved into a one bedroom and 9 months later I needed a 2 bedroom and they made it as easy as possible. I received my entire deposit back for the one bedroom as well.
THE BAD…
Once my lease was over I decided to move into a house so we put in our 60 day notice and left. We were expecting to get most of our deposit back because we left the unit in very good shape and had rugs throughout so the carpet was in very good condition for having lived in the unit for 13 months. Also we didn’t have any animals. A couple weeks later I received a notice from McNeil ranch stating that not only was I not getting any of my deposit back but I owe them $ 900 to replace all of the carpet in the unit. When I tried to get in contact with Michelle she was never in for me to visit with her nor was she available when I called. So I’m stuck paying for the next residents new carpet or my credit will be destroyed. THANKS A LOT

Well, I have to update my review because the manager, Michelle, whom I really like, offered another apartment to accommodate my needs. I will be moving into a 2-​bdrm flat as soon as its available. I saw the model and its a great apartment. I’m very pleased now and everyone that works here is amazing. Its very quiet here and I love that. Thanks, Michelle!

This apartment is not what it use to be. We have lived here for 6+ years and the management has just got ruder over the years. The water bills are super high and if you have any maintenance issues you can forget about getting that fixed until 6 months later. They never ever pick up their phones and so many people are vacating. My dad has a work van that is kind of old and the management told us that we can’t park any cars that more than 10 years old inside the apartment complex, we need to park on the streets if anything. She told us it says that on the lease papers. We are vacating this shitty apartment soon and will not be recommending it to anyone.

Immediately when we walked in the snobby woman said no to my fiancé & me sharing a room. I find that very very wrong that we couldn’t share a room and that she even asked who would be staying. Over priced also!

I believe this place in now called McNeil Ranch. Lived there years ago. It was pretty nice back then. Direct access garages were nice. Small quiet community with a few nice community amenities. From what I remember, staff was friendly. Hope this place hasn’t changed much.