McCoy’s Lawn Equipment Superstore

About what you’d expect: Great stock of supplies, indifferent customer service. I’ll take it. Didn’t go there to converse anyway.

McCoy’s is an awesome local business, and has been around for a long time. The staff is knowledgeable, and very timely. Also, the pricing is very fair Thanks so much. Go see Jimmy, he is the best! I will definitely be sending business your way.

Selection is good, great promotions, and knowledgeable staff.
Ordered few parts for a commercial mower which arrived fairly quickly. Parking is tight, especially pulling trailers but not the end of the world.
Good selection of mower displays parked out front with pricing.

World-​class help at the Service Desk! Couldn’t get my Echo Chain Saw started; fresh fuel, new plug properly gapped & torqued, followed cold-​start instructions in manual… not even a sputter.
Brought in my saw expecting 2-​weeks in the shop and $ 100 repair. Instead, the service desk guy said, «Let me try it.» We stepped out on the back porch, he did a few things in rapid succession, and BINGO, it started right up. He advised that 2-​cycle engines are easy to flood, and then went through step-​by-​step the starting procedure that he used (totally different than the Echo manual).
The next morning, I followed his procedure, and… BINGO, it started right up!
Been a McCoy’s customer since 1998. This kind of great service keeps me coming back.
Bravo, McCoy’s!

Took an older chainsaw in for a tune up. It was very reasonable and they fixed a few extra things as well. Most importantly a fuel leak.

Took lawnmower in for repair and was told they would call if repair over $ 100. Two weeks later I got email that «your repaired unit is ready for pickup» so I went to shop expecting to pick up «repaired unit.»
Found out it was beyond repair and they were «too busy» to bother to call me — and that the email really didn’t mean it was «repaired.» I got to pay $ 27 for the assessment and crappy attitude from one of the service guys.
Be careful in what they tell you. I’m not going back.

These guys have exceeded my expectations twice. First time was when I asked them to replace my lawnmower blade. They said it usually wasn’t necessary. I explained that my wife really wanted a new blade on it. They did it and it was done right and for not too much money.
Second time was more recent — I bought a Stihl electric weed whacker and it died while using it the very first time. Brought it in the next day and they quickly and without hassle gave me a new one that works great.

Ive tried to deal with these folks for a couple of years. They have great stock and sell the best products available. Stihl, Echo, Shindaiwa, etc. I was considering buying a particular chain saw since I had heard that it was very dependable but was being discontinued. I wanted to see one so first so I called McCoys north location. They told me that it was a great saw, they had them in stock and that they had bought everyone available from the distributor. They told me they had the last of these saws so I planned to buy the saw the next time I was in Austin. I dont live very close to McCoys so when I stopped at a small engine shop closer to where I live to buy trimmer line, I told the owner the story about the saw that McCoys had told me. He said he thought they were still available, called the distributor and told me that the distributor said they had 160 of the saws left in their stock but these were the last ones available. I didnt buy my saw from McCoys — and wont.
Earlier, I had taken an unusual piece of equipment with a Tecumseh engine to them for repair. They said they could get any part that was needed for it but for September, they were «unusually» busy. They would get to it as soon as they could, a time that they estimated was in 3 to 4 weeks. Four months later, I picked it up with missing parts. They claimed that they hadn’t worked on it so the parts had to be missing when I brought it in. (During the four months they had it, I had called them several times and was told more than once that the mechanic had looked at it and would get on it next week), Before I took it to them, I had tried to start it and believe that I would have noticed that its carburetor was missing. When I talked to «manager/​probably owner» he said that he had to believe what the mechanic said. He did graciously offered to pay for ½ the cost of the replacement parts that are not available anywhere.
They have the best inventory, decent locations, are locally owned and will lie to you.
From now on, I’ll go anywhere else.

Horrible experience on a lawnmower repair at the S Congress location. After 1 month and 3 visits — it still did not work. The only person who saw the mower start was the mechanic in the workshop. Not once would it start when anyone else was around.
While unimpressive, that is not the reason for the 1 star rating.
What really upset me was that on my first trip to pick it up I paid my bill before testing the mower. They never actually fixed the mower but refused to refund my payment.
Shysters
If you do decide to try this place for a repair, be prepared for long delays getting your machine back and make sure you test the repair BEFORE paying.
Brought my mower to Northern Tool and it was fixed in 2 days at ½ the cost.

They have great customer service, a knowledgeable staff, and any yard equipment you could need.

Poor customer service, dishonest staff, and extremely long wait for repairs. My elderly grandfather brought in his Honda gasoline push mower and they misplaced it and then LIED to him when called every other week for 3 months straight. They specifically told him «the parts were going to be here soon» and «it would be ready next week». When I got back into town from overseas business I went by in person to sort this out on behalf of my grandfather. It was obvious that the staff had NO CLUE where his mower was on their own premises. After hunting around for 20 minutes they finally found it underneath a tarp, forgotten in a corner. They had not done a lick of work on it in the 3 months that they had it in their possession and it had a layer of dust on top of it to prove it. All it needed was a throttle cable and a new carb and carb gasket. While they were able to replace the throttle cable they did NOTHING to fix the carb. After we got the mower home and realized the carb was still acting up I bought a new carb and gasket online and installed it myself in my grandfather’s garage. Shame on you McCoy’s! They were WAY more focused on selling us new equipment than fixing our existing equipment. The mower in question is an older Honda with parts EASILY found on the internet by Googling the model number and looking at a few photos to ID the parts and part numbers. Had I known this I would have fixed it myself to begin with, but alas I was out of town when gramps needed it fixed. The fact that it took a visit in person to get an employee to actually do anything speaks volumes about this company. It honestly pains me to write a bad review about a locally owned company with a good track record. I hope management can whip the repair department into shape so other customers don’t experience what we did.

Wow — incredible! I’m so grateful — they fixed my problem in only hours, after being stuck for the last 3 weeks with no resolution in sight and an unbelievable level of frustration.
I have a Sears cordless mower that began leaving a Mohawk strip on my lawn. After 4 phone calls to Sears (wait time average: 35 min), no answers (one hangup), endless research on the web while I was on terminal hold, 3 trips to Sears, purchasing the blade myself, then discovering I couldn’t remove the plastic bolt (yes, plastic) that held on the blade, I was ready for Those Who Had Not Helped Me to commit hari kari … then one of the Sears guys greatly redeemed himself by giving me McCoy’s contact info.
After only one phone call, one visit (Research Blvd), five minutes, and $ 5.00, I’m back home & mowing, much to my happiness (and my neighbors’).
Polite, fast, knowledgeable, inexpensive (different than cheap), I highly recommend them to all and hope to save you hours/​days/​weeks of frustration.

Great guys, Jimmy is an awesome mechanic and the owners are a hoot.
They are a bit busy and hard to get your stuff out quickly, but if you get in good with them they will take darn good care of you and get it done right.
I am happy with these guys, and unfortunatly so is everyone else so its hard to get in, but when you do its worth the wait, most of the time.
Btw, also very honost, just dont get a guy who is new, work the vets and youll be taken care of very well.

YIKES! I think the Research store is owned by the same as the S. Congress store — and I’m sorry.
The staff at the S. Congress store is absolutely rude — or should I say, George is! I’ve called and dropped by a couple of times after dropping off my lawn mower since I was told the mechanic was two weeks behind. At the three week mark, I was told he still hadn’t gotten to my lawn mower and it would be three weeks from the time he looked at it. So I said, «so it will be 6 weeks by the time I get the mower, from the time I dropped it off?» That sent George into a tailspin. He raised his voice and said I was listening, and that I should listen. I asked him what the need to raise his voice at me. I asked him when I could expect the mower, and he said to call on Monday to talk with the mechanic.. . and on, and on, and on. And they took a $ 25 deposit when I dropped it off? Advise? Don’t leave lawn equipment here, because I’m not sure I’m getting it back.. . and if I do, I’m not sure, it will actually have been worked on.

It’s amazing how far a gal will drive to get the straight dope on a machine without getting attitude for being a girl. Seriously. Besides, I have gotten really sick of paying less at the DIY warehouses (take your pick), having my tool go horribly wrong and basically being told that it was my fault.
I first discovered this place when I was trying to find a very specific string trimmer. No one around here had one and hadn’t actually seen one. I called many stores across Austin and finally rushed across Austin to check out the machine at McCoys. After some frank discussion, I actually bought a cheaper machine. Recently I went back for a chainsaw that I would feel safe using to cut down lots and lots of brush. I’m definitely «of solid peasant stock», as they say, but you get tired with surprising speed when wielding one of these machines. Again, I got just the right tool for me and straight talk on how to keep it happy. Even the bypass lopper I bought has been of higher quality than that garbage I got from from the DIY places!!!
Yes, you will pay a slightly higher price (but really, not enough to make a huge difference if you have saved enough for your tool in the first place). Yes, this place is inconvenient if you live far away. Your effort will, however, be rewarded with honest service and very high quality.
They sell yard maintenance equipment: chain saws, trimmers, hedgers, sprayers, chippers, and a ton of other things. They provide service for chain saws. I’m sure they provide service for other items also, but chain saws I am *certain* they repair. There are two locations. This review is only for the one listed at the above location. In the meantime, may your sawing be fabulous.