Massage Envy – Circle C

Most of all of the message therapists I’ve seen over the few years I’ve been going here are great… Sergei, William and Devon… all great in their own ways. With that said, the problem with this place is their front desk staff. Made an appointment in the past to show up at a time different from what they booked me. Though I was sure I was right, I shrugged it off as a mutual error. Then I made an appointment not too long ago for my wife with a female therapist just for her to show up to find that therapist was no longer available at the scheduled time. Then more recently, I made an appointment for both me and my wife just for her to show up and them to say there was no scheduled appointment. Come to find out her therapist called in sick but no call or reschedule prior to her arrival… still waiting for the manager to call her back too… And later that day, as I was about to get my message I heard their staff tell a couple waiting for the couples room they had a scheduling conflict and that they could either wait another 15 minutes, or take separate rooms. They said they would wait as they were there that day because they were making up for an appointment they had a conflict with the week before. I could see they were frustrated… wowsers. If it weren’t for the therapists, I would go elsewhere and recommend you do the same. So much for relaxing. Sad face.

Dalton was very good and attentive to each area that was sore. Great experience for my first time in TX.

Meh… It usually takes me at least 10 minutes to check out due to the chaos at the front desk. I love the massage therapist Lisa but since she’s no longer working Saturday’s, I went ahead and transferred to another location… which has been much better.
Lisa’s great and highly recommended. I give her 5 stars.

The therapists are great; especially Kerry and Erica. The front desk staff is hit or miss. There have been numerous errors with my appointments, the type of massage I booked, etc. Some of the front desk staff is friendly, which is what you would expect at a spa, while others are unorganized, rude, and should not be working at a front desk receptionist job. The last thing a person wants to deal with when going to a spa for relaxation is to deal with the hassle of a snotty kid with terrible eye-​rolling facial expressions and flippant responses who doesn’t know (or care) how to provide good customer service. Please do something to fix this problem. Perhaps a manager should be on duty to oversee the front desk staff? Please hire people who are friendly and capable.

I bought the one-​year membership and near the end of my year I followed the rules for cancellation. I knew I had more sessions to use and was told I would be contacted by phone to reserve my leftover appointments. I never heard from anyone and on the last day I contacted the store to make my appointments. I was told I was too late on the last day of my membership period. The girl on the phone told me they never contact people on the phone as «they are too busy to hire someone to do that» and the person who told me that was no longer with them. I guess I just take people at their word. They are sticklers for the rules which is their right I suppose, but the whole experience left a very bad taste in my mouth for their business. I was a good paying customer every month and didn’t get my last three massages. Of course I could sign up for another year, but I really didn’t want to support a business that treats good paying customers this way. BUYER BEWARE!

The masseuse are great, but the front desk staff lack a little in customer service! Been run around the block a little, beware of who you talk to and your appointments etc…

My husband really enjoyed his message, and in all honesty, it was my complete frustration with whom I spoke to on the phone that offered my initial review. While it was ultimately my misunderstanding that they need to be able to fill the booking you have to cancel with less than 24 hours notice, they did call later to discuss and make sure we were happy. She also looked into the charge and found we were NOT charged for the cancelled appointment.
We now know the policies, and understand, and even though it was my misunderstanding of them, it was incredibly appreciated that they made sure we were taken care of. We will for sure be back and I bet we add me to the membership as well.

Yesterday I called and scheduled a appointment and told them I wanted to sign up for membership. They asked that I come in 20 min early for paperwork. Sunday day of appointment I show up 20 min early to find several employees standing at the door in the rain. I wait outside the door in the rain for 10 min, then asked the employees if any had called or been called by the person with the key. Nobody had heard from the key holder, I assume the were sleeping or something since I work in the spa industry I know it’s normally common practice for the key holder of a spa to come in 30 min before client arrival. I told the employees my name and asked that they cancelled my appointment when they got in. My husband was sure the manager would call to apologize but I have heard nothing yet. I’m very disappointed in my experience and with I had just slept in.
A few days later they did apologize:-) and offered me 2free massages. I really appreciate there effort and will wright another review after I go in.

I joined Massage Envy in Feb of this year and am loving it so far! Scheduling has been easy breezy and the front desk is always polite. I have found my dream therapist as well! Kerry Williams rocks my world and really gets those knots out!
So far, billing has been easy. Just comes out once per month and I add tip right to the card I have on file.
I have wanted a massage membership for years and finally just did it. I am so happy that I did and plan to be a member for years to come!

The massages are 45 minutes long, NOT one hour!
This place is okay. It took me trying about 8 different massage therapists to find one that was really good. That was not fun. Of course, it is like food, everyone has different likes. If you are just starting out getting massages, then I would recommend it. But after you have had really good massages, you might be disappointed. The price is pretty good, but as I stated above, it is not an hour! This is a big deal because they advertise that their massages are an hour. Not such a great deal when you do the math for a 45 minute massage. The therapists are booked a person every hour so there is no way the massages can be an hour as they need time to change out the room and get people back and forth, changing etc.
And yes, the (contract) system is confusing and it is a bit hard to cancel. So make sure you really understand how it works before you sign up.
I would give another star if they were truthful about how long the massages are.

I have mixed feelings about my time spent at this location. My husband and I both got massages. I had Victor and I had Erica. Victor was great. It hurt so good. He was able to work out my knots, but I was sore for a few days after. I suppose that’s my fault for not speaking up when he hurt me.
My husband loved Erica! He would highly recommend her.
I was disappointed to pay for a 90 minute massage and only get massaged for 75 minutes. I didn’t know I had to pay to fill out my paperwork. Why are 60 minute massages 60 minutes and come with free paperwork? But I paid for 90, got 75, and had to pay to fill out paperwork for 15 minutes. For that reason alone, I will not be back.

I recently had a facial at Massage Envy Circle C location. I was extremly disappointed with the whole experience. Upon arrival, I was greeted but the place was so busy. There were about 10 – 12 people in the waiting room. Usually it is very peaceful when you walk into a spa, but with all the people in there it was very noisy.
While I waited I filled out some paperwork about my skin history and any aches that I experience. I don’t think that the esthetician paid much attention to that as none of the sholder/​neck pain was addressed. I had also said that I would like a deep cleaning with extractions, but she told me I didn’t need any. I find that very hard to believe.
I’ve had many facials in the past at other spas, which all included a good neck and sholder massage. The facial at Massage Envy did not include either, very disappointing. In the end I just felt like I paid someone a lot of money to wash my face and put moisturizer on it.
When it came time to check out, I was charged the intro price of $ 49, but then they tacked on another $ 10 for some product that they used, I couldn’t even tell you what it was. If I wanted to go back for the same facial, regular price would be over $ 110. I would have been extremely pissed off if I had paid that much money for the facial that I received.
Needless to say I will not be returning to this place, I’ve had better facials at other spas in Austin that are the same price and longer.

I bought my girlfriend a message and paid over the phone and made sure to include the tip. She received her massage (which she enjoyed) and then went to check out and they asked her if she would like to leave a ‘gratuity’. The representative then told her that no gratuity had been applied.
My girlfriend later nagged me for not leaving the gratuity which pissed me off! I didn’t feel that it was worth calling Massage Envy but instead writing my first Unilocal review! BUYER BEWARE!

Don’t be envious it was A-​OK, not phenomenal.
Not interested in buying some silly package and spending most of my time being harassed by a sales person after being rubbed on for an hour. I’m all relaxed and feeling good you know! My therapist was a dream, awesome, got right to the knots!

Still a member, still very satisfied. Don’t forget to check in here, you can get a free upgrade!
Justin was out for a bit but he’s back! And still a favorite! Gets right to business but still social and friendly if you are in the mood. But most importantly, gets it done. I walked in there today with a stabbing pain behind my shoulder blade when I took a breath — no more!
Lisa also deserves a shout out for her deep tissue — but only go see her if you dig torture… in a good way :-) She puts the therapy in massage therapy. I’ve had her work out a couple of issues and while I cannot say my sessions were pleasant they were effective! She tends to book up so no last-​minute-​larry if you want her and just be warned if you ask for deep pressure. (Note, she will back off in a millisecond if you want her to of course, but I like it rough ;-)

i DISLIKE THE UPSELLING AFTER THE MASSAGE… I WAS CHARGED FOR THE MEMBERSHIP WITHOUT MY PERMISSION
Today was my fourth and last visit to Massage Envy in Circle C. Today I had a 2 hr massage with Nancy (who I highly recommend). The massages were great as it always is. My issue is the up-​selling of their membership plan. I get the hard sell for the program AFTER my massage which starts to irritate me… After a massage, I’m relaxed and don’t want anyone pushing a membership on me.
The sales person is persistent and I’m told I can save so much money by joining the program. Of course, I’m like a wet noodle and finally say yea. I’m told to take a seat while they process the paperwork for a 6 month membership. I have no idea how long I was sitting, but I finally pulled out a book and when I got to the 4^th page of new chapter. I realized the lady that sold me the membership was not busy completing my sale but she was busy selling the same thing to 2 other customers that came out after me. I went out to my car and got a bottle of water, came back in she is still selling to other customers… I walk up to the desk and she say’s we are almost done and hands me a contract. I crumpled it up and threw it in the trash. Told her to charge my card for the massage but I did not want to wait for the membership. I was PISSED about having to sit in their waiting room while they wasted my time. Needless to say, I was no longer relaxed… and no longer a customer of Massage Envy (the McDonalds of Massage).
Just be aware of their membership program sales push. It is the same tactic used by the larger brewery/​winery tours. You get the tour, you hit the sample room, have a few drinks, then they exit you through the gift shop. At that point you’ll buy anything.
UPDATE — I JUST CHECKED MY CREDIT CARD AMOUNT AND THE MEMBERSHIP FEE WAS CHARGED TO MY CREDIT CARD.

I found it depressing. The people who actually do the massages get paid less than half what they would normally get paid to do a massage at a spa or if they were doing freelance work. Maybe about 30% is more accurate. And it shows. They don’t want to be working here, and they are just going through the motions. If you do go here, make sure you tip them well because that is what they depend on to make it worth their time. Better yet, skip this place and find a freelancer you like and stick with them. That way, all the money goes directly to the person who is doing the work.
Cheaper is not always better. I won’t be going back again.

I am a big fan of Massage Envy. I’ve had problems with my left hip in recent years and find that if I get a monthly massage, I can keep the issues at bay. I have had 4 massage therapists at the Massage Envy that have really been outstanding. The best one is probably Victor. The latest one was Jude. They have all been very good.
One thing to note: if you want a a deep tissue massage, you probably want a male therapist at this establishment. I had several female therapists there and although they were good therapists, they were not strong enough to provide the pressure required for a good deep tissue massage. One actually told me that she had physical limitations that prevented her from using more pressure.

My bridesmaids gave me a gift certificate for a one-​hour massage. I went three days before my wedding, and needless to say, I was completely frazzled. The massage itself was great, but afterward I was talked into entering their membership program by one of the front desk girls.
I was told that it was $ 49 a month and each month you got one massage to use. If you didn’t use it, it would rollover to the next month and so on. They said it could be canceled and I could share massages with my husband or friends. None of this is true.
I will admit a small amount of fault in this as it says at the bottom of the contract that massages are non-​transferrable and the contract can’t be canceled, HOWEVER, I was clearly in a hurry at the time I purchased the membership and feel like I was taken advantage of.
Jump forward four months. I have accrued four massages and due to a busy work schedule have not used any of them. I call to see if I can cancel the contract. The manager told me I could not cancel, but I could share the massages with my husband. I ask if I can bring a friend, she says no, only your spouse can share massages. She then tried to sell me gift certificates for massages for my friends so they could come with me — what the hell!
I just recently called to see if I could schedule a massage for myself and my husband, using my SIX accrued massages. Manager tells me no, not unless my husband is a member. Well, gee, she didn’t mention that the first time! The manager is also very condescending and is not willing to work with you. Horrible customer service, deceptive sales practices. Once my contract ends I will never go back.

They have this $ 49 introductory massage for 1 HOUR as their special. Funny cause the therapist (Leann) started at 2:10 PM and ended at 2:50 PM. Is that an hour? I think not. If you wanna get a bum deal, go to Massage Envy Circle C. I’ll NEVER go back there and definitely spread the word about them.
On top of that, I tipped $ 15 which should have been an incentive NOT to screw me out of 20 minutes. Thanks Massage Envy, I’ll be going back to Viva Salon & Spa for ALL my massages.
All in all, Leann was a decent therapist. But if Massage Envy is going to teach their employees that offering a $ 49 ONE HOUR massage for ACTUALLY 40 minutes is ok, I’ll take my money elsewhere.