Madison At Wells Branch

Last year I had a pretty terrible experience with cracks and gaps in my building, resulting in a flood in the second bedroom of my apartment. The lead maintenance was able to come to our aid and provide support.
A few things that bothered me about this situation is that the manager never really took initiative to make sure mine, or others buildings did not have cracks that could cause more flooding. When approached, since the damage done was about months worth of rent — we were told to talk to our insurance company. This was bothersome sine the damage was not our fault, but the fault of the complex due to negligence in inspecting their buildings.
Fast forward to present day. Despite the fact that our rent was raised by $ 100+ dollars, we have already experienced another leak in the apartment. Same bedroom, same issue, just another wall in the building. The only reason we chose not to leave this complex is because we just didn’t have time to look for another location. With the new parking permit limitations, the lack of maintaining the dog park — and now another set of cracks and gaps in my building. I’m beginning to become very frustrated with this location. As of now, the contractor is providing an estimate before any work can be done. So, hopefully we don’t get any more bad storms, or else, we may have another flood in our home. I have a strong feeling that if I were to go to the office now, they would side-​step the issue, and refer me to my insurance in the case that something should happen.

This is by far the worst place to live, ever. Please read before signing any papers… I don’t even know where to start. First off, the location of this apartment sucks because of the traffic. Second, there is never any parking. One guy who lives here literally has 5 cars. They are all piece of shit Honda’s that sound ridiculous. The walls at this place are paper thin. Every car alarm, door slam, or car passing by wakes me up night. Not to mention the idiot with with all the Honda’s races out of here every single fucking night at 2am with his Honda that Sounds fuuuuucking annoying as fuck, Windows shaking. Kids waking up because of it. This is has been going on for months now. Waking up every single fucking night at 2am. So I try and get a glass of water and go back to bed, well then I have to stand at the sink for a minuet because the damn water pressure sucks, also The water is disgusting, no clue what is in the water. If you don’t believe me. Fill up a class and look thru it. Then when you aren’t hearing need for speed leave at night you’re awoken by the sound of the damn water heater bubbling trying to keep up with your heater because there are 15 fucking Windows In each room, one door in the master and a sliding glass door in the other bedroom which is super hot in the summer and freezing cold in the winter. I mean it has literally been one thing after another. I haven’t slept in weeks. So if you’re looking for a place that costs about 1200 dollars and a shitty nights sleep. Then this is the place for you. Oh and don’t let them pictures on the homepage fool you. Shit don’t look like that at all. Trust me.

We just got out of our lease for the problems we experienced. There are three positives — no roaches, the manager is really nice and you feel like you’re living in a little Austin park with all the greenery. Also, rent is decent for an Austin 2B/​2B because it is an old property. Other than that, there are serious issues to consider before moving here.
The primary MAJOR, major problem with this complex is that everyone’s water bill just doubled three months ago. We went from paying $ 75 to $ 95 to $ 115 being our final bill. Our neighbors paid $ 160 on their latest water bill. It is shady but no one seems to have answers to explain why the water bills have gone through the roof for the entire complex. Please save that money and move somewhere newer.
Because the buildings are so old, there are several problems that we automatically ran into. In building 7, the water pipes make LOUD sounds any time someone uses bathroom water. And I mean, every, single day we lived there. It ranged from a knocking sound to an elephant playing the trumpet. I am not exaggerating. Building 7 also has major mosquito problems where there is no sunlight (like, we would close the door as quickly as possible when we went in and out so as not to let too many through the door).
The walls are very thin and a perfect example of apartment living.
Again, the management is friendly and professional, so I wish I could give a better review. I want to save as many folks as possible from our experience. Madison is going to have to gut some buildings and do major renovations to fix some of the issues that are driving residents away.

Lets see, lots of room. Price per square foot is ok. I believe there were 5 managers who rotated through there in the two years I lived there (2013 – 2014), some better than others.
They normally fix things in a mostly timely manner. Although, they have been know to come into my apartment without notification and then not put stuff back after moving it around.
I also had to pay for a roommate who moved out on me, ok I understand the whole I was on the lease and now I have to pay it thing happens, but it took them six months to tell me and I found out in the form of a bill collector despite the fact that I was still a resident with them.
As many others have noted — Parking is the worst, downright terrible. The parking spots are so small in some places and in my first week of living there someone did a massive hit and run while trying to park, didn’t leave a note, and the office staff said there was nothing that could be done.
I’ve had cockroaches come up through my bathroom drains in two of the apartments I lived in here.
The kicker was after I moved out they tried to charge me for cleaning (a second time), even though I had already paid and signed the form saying I wanted them to clean.
There are better places in Austin or at least better locations near cool stuff (I’ll sacrifice living space for location). This was a let down all the way around.

I lived at the Madison for a little over six years and moved out at the end of 2013. Overall, I’d say my experience here was positive, I mean six years is a lot of pictures and memories.
Pros:
*I had a huge two bedroom apartment and my rent was under $ 1000 most of these time I was there. It eventually went over $ 1000, but not by much.
*The layout was great! Bedroom one and two were separated by the huge living room.
*Washer and dryer included. This is always a plus. They may have been old, but they worked for the most part. The dryer always had issues, but maintenance to the rescue.
*Fireplace! I really miss that now that I don’t have one.
*Gas stove! I also miss this a lot.
*Maintenance staff was amazing. They were prompt and skillful. They could fix the heck out of anything that broke. I can’t say enough about how quickly things got done. I could call or submit a maintenance request online while at work and ⁹⁄₁₀ times the issue was resolved by the time I got home.
*Pool and the grounds were always pretty well maintained. They could have done a better job keeping the doggy poop bag dispensers stocked, but it was what it was.
*Tennis and sand volleyball courts with a grill nearby. My friends and I made use of these all the time and always had a blast. I also met a lot of fun friends at the complex.
*Byron was so nice and helpful when I moved. You have to give 60 days notice which is terrifying if you don’t have a place to move so I kind of put that off and my move out date was about one week past the end of my lease term (very end of November). Well I fortunately found a house to buy and had a super fast closing so I was able to move in mid November. Of course we had freezing temperatures so I needed to keep the electric on and was worried that I would have to check on the apartment daily. Anyway, Byron was a gem and told me not to worry about it. I was able to move out at the end of my lease rather having to stay an extra week because I put in my notice late.
Con’s:
*Lots of staff turnover in the office. My favorite lady, Peggy, was suddenly gone. I stopped learning names because there was always someone new the next month. Towards the end, Terina (?) was always in the office. She wasn’t very friendly.
*Parking was hell, especially the lot closest to the leasing office. It was often difficult to get a spot if you came home after 7, but I never had to park in the street.
*The drive way through the complex was torn up the entire time I lived there! Maybe it was for speed control because you could bust a tire if you went too fast.
*Pipe problems. Geesh, I think the apartment flooded three times – once from a pipe in the kitchen sink, once from the washer, once from a bathroom pipe. The carpet was always vacuumed and dried, but never replaced or professionally cleaned by the complex.
*Outdated kitchen, floors, and appliances (including the hot water heater). I mean it was cool in 2007, but nothing was ever replaced. Everything was always repaired.
*Towards the end it seemed like they leased to anyone they could. There were fights, screaming matches, police called out a lot. It was pretty dramatic.
For the most part you know what your getting when you walk into an apartment. I don’t think I would have stayed that long if they didn’t do something right!

These people do not negotiate lease agreements in good faith.
Filled out an application with the understanding that the base rent would be 1110. That we would move in on the 15^th of August.
I am first told that the apartment we wanted would not be available at the date specified. They did offer another apartment but I said it would be fine to be a later date.
Then after already paying both an application and deposit fee. They call me in the morning saying that they had tried to charge me a second time. I had to call my bank and have them email them the statement saying I already paid.
After that I finally get the lease agree, ent. And they jacked up the price to 1155 a month!
I’m sorry, but even for 45 bucks, that’s a bait and switch.
I may be tied down to these folks, but you don’t have to. If you are told to even consider living here, run. Run as far as you can. Through malice or mismanagement, they will cost you more money.
Other places will offer move in specials and discounts for employers too.

When you rent a new apartment, you hope you are most certainly getting what you’re paying for. The reason my rent is at what it is is because we pay for amenities, good maintenance, and a caring staff. We pay for the pool to be clean, which this one never is. It’s not even enjoyable for my family with so many bugs and plants and whatever else. We pay for the gym to be running; it hasn’t been until now when our lease is at an end, we also don’t expect maintenance men to be in our kitchen when we are sound asleep. Apparently they knocked. For half a second? So much more, I just wish we’d see change after new management is here. I hate to bash on this complex but this is the last strike after Teria’s business as well. I hope they can get it together or we will make sure anyone we know understands it is wise to look elsewhere in the hunt of a decent apartment.

This is a horrible place to live!!! There’s not enough parking. I am handicap and parked in a handicap spot. I forgot to hang my placard. It was$ 200 to pick up my car. They replaced my cracked toilet with an old dirty one. They also didn’t caulk around the toilet. Just cut through the old caulk and left it

Overall, this place isn’t terrible. For the price, you get more square footage than most places in Austin. Plus, if you live on the first floor, you get a washer and dryer included, which is always nice (even though they’re old and outdated). I am moving out because my lease is up and they’re raising the rent to $ 790. I don’t believe the apartment is worth that and there are much better deals out in west Austin. In case you’re like me and just want to read facts, here’s my list of pros and cons of this place:
PROS:
1. FAST MAINTENANCE. Every time I have had a problem, the maintenance has come out that same day and fixed the problem. For example, a few days ago, I notified the office about my kitchen lights not coming on properly when I switch them on. I called at 1pm, left the apartment to go to work, and when I came back at 5pm, the problem was fixed. They always leave a note to explain what the problem was and what they did to fix it.
2. HELPFUL STAFF. I have had a couple times where my rude neighbors would blast music out of their apartment with all their windows open. (Don’t worry, they moved out and I have never even heard any of my other neighbors). I called the office and they immediately called the tenants to take care of the problem.
3. WASHER/​DRYER. This was a huge plus for me. It is very convenient to not have to go to the laundromat.
4. HOMEY FEEL. The apartments have high ceilings, crown molding and base boards. Instead of the stark white you’ll find in many apartments, my apartment came with deep tan walls and carpeting. There is also a beautiful fireplace with a large mantle.
5. SECURITY SYSTEM. The apartment already comes with a security system installed, you just have to pay for the service if you want it.
6. GAS. The kitchen has a gas oven/​stove, which is wonderful.
7. OUTLETS. The apartment has a lot of outlets, so furniture arrangement is simple.
8. BIG BATHROOM.
9. BIG BEDROOM.
10. BIG CLOSET.
11. BIG PATIO.
12. THE LAYOUT. I love the floor plan here. The best part is that guests don’t have to got through your bedroom to get to the bathroom like they do in many other one bedroom apartments.
13. BEAUTIFUL LANDSCAPING. The huge trees here are gorgeous and the grass is always green. They really have nice looking grounds. However, be weary of the trees in the summer because the drop a lot of sap on your car.
CONS:
1. NO STORAGE. None. This is a huge one for me and a main reason I am moving. They make it seem like you can use the closet on your patio for storage, but you can’t. So don’t let them fool you. You have one closet, a small linen closet, and a shelf above your washer and dryer. THERE IS NO PANTRY. I don’t know why I didn’t notice this when I viewed the place, but it certainly would have been a deal breaker. Half of the cabinets in the kitchen end up holding your food and there is very little room to hold dishes or pots and pans. I actually ended up having to throw some things away.
2. OLD AND OUTDATED. To put it simply, the kitchen is falling apart. The laminate counter top is peeling up, the cabinets are thin and flimsy, and the appliances are so old they’re starting to wear out. The oven doesn’t heat up to the correct temperature, the microwave doesn’t cook evenly, and the dishwasher has broken a couple things.
3. PARKING. Let me reiterate. PARKING IS AWFUL. If you ever get home after 9pm, you’ll have to park on the street. When I first moved in, I had to park on the street and my car was broken in to. Of course, the apartment complex doesn’t have to do anything about it because it wasn’t on their property. So, I had to pay for a new window. I also parked out there another time and someone stabbed the side of my tire. So, the moral is, get a garage. It costs an extra $ 60 a month (which I can’t afford), but if you can afford it, it’s a great investment to make. Both for storage and parking.
4. OLD BATHROOM. The toilet seat in my apartment is literally peeling away. Also, the shower head is VERY VERY SHORT. I am 5’6″ and I cannot stand directly under it. So, if you’re tall, this might not be the place for you.
5. FALLING APART. It obviously doesn’t look like this in the model you see, but things are just generally old here. The front door is dented. The doors to my washer/​dryer are falling off the hinges. There is a big crack in the wall above my closet door. In the breezeway leading up to my apartment, the ceiling is falling off and the concrete is cracked.
All together, if you read through this list and it still sounds OK, far be it for me to stand in your way. It’s not the worst place in the world, but certainly not the best.

This complex has major issues especially with water. Broken pipes in the winter, broken water main in the summer. I had to fight for compensation for the 22 days i was displaced & they refused to replace my carpet that stood in water for 4 days. My sheetrock is bubbled in places from this event as well as one previous to me moving in.
In a drought my building has standing water, mud and moss growing around it, mosquitos are fierce. The drains are very slow as well and stink up the apartment.
The driveway is a mess of broken concrete. There are rodents running around, trash cans that have dog feces in them rarely get emptied. All the amenities, pool, hot tub, weight room, etc. have recurring issues and now the entry gate hasn’t worked properly for weeks again.
Very disappointed & trapped!