Macy’s

Such a discouraging trip to Macys to start our wedding registry.
We were so excited by the ads Macys places in all the bridal magazines of all the benefits, coupons and in store experience of the wedding registry we went to the closest macys to us to begin.
There was no one available in the wedding area and after 10 minutes we found someone to help us who called the manager as she was unsure of the wedding department and it’s process. The manager came and said we could just start our own registry on the kiosk and then handed us a scanner. Hmph. This didn’t feel exciting.
Ok… we started walking thru the store and it was a mess. We couldn’t find the item we wanted to most register for (bridal shower gift possibility) and after more frustrations we just left, ready to pack it all away and cxl the entire macys registry.
I gave it one more go and went to the Barton Creek Macys registry department which was SO much better.
Don’t bother with this macy’s for your wedding registry and take the longer drive to barton creek!

This Macy’s did not appear to be in the same category as the Macy’s I’d expect. It actually reminded me of the retail store Broadway. Don’t know if they are still around.
I can’t fairly speak on the horrendous mess I was stepping over, since it was the aftermath of the terrorist strike we call «Black Friday».
However, the clothes on the racks were truly bottom to mid grade. The sale prices did reflect a fair level though.
Needless to say, I strolled through the store fairly easy, as I didn’t find a reason to reach for my wallet.

Terrible customer service. Waited 15 min behind just one customer Alexis is slow as molasses and none of the other services reps walking by offered to help us check out. Don’t go here unless you have a lot of time to burn in lines.

In a 30 year old Hispanic woman. I look like a teenager, but I’m not. So we went though bedding to get to the rest of the mall. So I see 2 different down comforters. So I lay on the bed with my shoes no where near the bed. This old withe lady that works there said rudely to get off. I look at her and was like your serious. She said yes. I told her I’m no kid I was trying it out to see if I want. I told her I see other people doing it and nothing gets siad. I really thought I was racially discriminated in Macys. and they discuss me and lost my business forever.

Wow… The customer service here is simply awful. Not one of the 2 employees in the junior department bothered to ask if we needed any help nor to assist us when we inquired about pricing. We were sent to «the rack» to look at the tag price. The dress we like was not tagged so we asked for help and nothing. I sat in the fitting room and they just walked by me… still not bothering about customer service. I will never come back to this place. Awful awful «consumer» service.

Not sure what has happened to Macys at Lakeline but it’s really starting to look more like an upscale Walmart. Stuff is always thrown everywhere, it always looks trashy and the styles and quality of their brand has just seemed to go downhill. I hate even going in there unless I just have to. The one at the Domain is a little better but maybe it’s because ask the other cool things there make it seem better. Can’t wait for that new Nordstrom’s!!!

Fabulous because they have a MAC cosmetics counter. Not fabulous because the employees who work there are cold, marginally helpful, and catty and will openly bicker in front of customers about who gets commission for «helping you.»
Otherwise this Macy’s is less nice than most others I’ve visited. If you can, go to the Domain.

I like all Macy’s collection but too much expensive.

1 star for the MAC counter. Every time I give them a try, it’s a joke. Take the extra time to drive to the Domain. It’s worth it.

Terrible experience with Charlotte Stone ‘Estee Lauder Counter Manager’ yesterday. She was rude to me and the 2 young ladies (early 20’s) I had with me while purchasing Estee foundation & powder. Condescending & obtuse to the girls who were viewing & sampling the display of samples at the counter about how to use the cotton balls & q tips to apply the samples properly — it was so terrible that I considered yanking her across the counter for speaking to people that way. Complained to me how tired & irritable she was because she had not had lunch at 5pm. When I paid for my purchase I wanted my receipt emailed to me (like I always do at Macy’s) & she rudely insisted that I «DO NOT DO THAT because it ties my system up for too long.» I should have went with my 1^st thought when I realized that I needed make-​up & went to Dillard’s. I will not purchase one more item from this store & will take my business to Dillard’s.

I will always choose Dillard’s over Macy’s but this Macy’s is a joke. Every time I go in the men’s department, the sale people (especially one particular old guy near the cuff links and shirts) has the attitude of, «ugh, can’t wait till I get off work». It’s not my fault he didn’t save for retirement and hates his job. I was in there a couple weeks ago looking in the shoe department and… ghost town, no sales person… for 15 minutes. So naturally I left. It’s not a one-​time thing; this Macy’s is consistently weak. Macy’s in the Galleria in Houston, yes! Great example of a department store but Lakeline Macy’s is like the red-​headed-​stepchild.

Dont waste your time going to this location. Every single time I forget and end up here, I could have gone to any other Macys in town and still save time. Clothes are disorganized and they never have your size unless that is you admire the fuscia blazer which they have 40 of. Even worse is the shoe department. They have all of about three brands, unless you are referring to the island of misfit toys they have of returned outcast shoes. Finally, with all of the above pleasantries, you can get a nice, fresh attitude from the shoe salesguy like I received today. Save your time and peace of mind and go elsewhere.

I have been a long time pleased Macy customer, in fact I even purchase many pieces of furniture from Macy’s. My first piece of furniture was purchased in 1991 and since then I have purchased two sofas, a chair, foot stool, and two-​sets of queen mattresses. Unfortunately, my recent purchase of a sofa and a TV stand on December 23, 2012 was not gratifying. The sofa and TV stand were delivered on March 8, 2013 and I quickly noticed that the TV stand arrived damaged and the special ordered sofa was not what I purchased. We paid extra money for the sofa and had to wait 11 weeks only to discover the purchase was faulty. This is unacceptable! I honored my agreement by paying for a service and product that I did not receive.
Richard the sales clerk in the furniture department is informative and nice; however, he got our special order wrong. When I tried to get the issue resolved, Macy’s flaked out on us. It’s been several weeks and I’m still waiting for them to resolve a simple problem.

We went to the mall on a Sunday not realizing it does not open until noon. So we walked around Macy’s for an hour. The employee we spoke with was very nice and informative. My wife ended up finding a watch she had been looking for there. Price was a lot more reasonable then the jewelry stores would of been. As with all customer service it just depends on who you deal with. We had a good shopping experience today. One a side note, there are really good discounts for Macy’s on
or the App.

All I wanted was a tailored suit or a classic fancy dress for a Christmas party. What I found were dresses no better than can be found at Walmart at three times the price.
After wandering around looking for the suit section, I finally spotted an employee to ask where they were. She hastily pointed in a direction and said they are next to the dresses and walked off. WTF, so where are the dresses. I walked in the direction she pointed and found the dresses but no suits. After circling the area, I located a few jackets and pants separates. I choose a green jacket and what I thought were matching pants.
Found the nearest cashier area but it wasn’t manned. Three more cashier station and not a sole in sight. So I stood waiting, and glad I did. The greens did not match once together under the lights. So back to the search. I looked at the dresses; silver mini sequined, black ruffled with a big slit up the side, red satin covered in black lace, and a black feathery number. I used to think Macy’s carried classy clothes but I established they are trashy clothes.
I threw in the towel and went elsewhere.

This Macy’s is one of the smaller Macy’s in the valley. The young men’s department is quite small for the market in Tracy. I think Tracyites have the means to support such a store if they provided more of the top end goods you find at other Macy’s in Pleasanton, San Jose, SF even Modesto, Stockton. The problem is that Macy’s has no real competition in the Tracy area. Let’s pull in a Nordstrom or Dillards and then maybe Macy’s will get the hint. Why 3 stars? Because we now have a Macy’s in town. It is simply Gottschalks with a name change.

When I was younger, Macy’s was the place to go to get high quality items at a high price. I wasn’t a regular shopper, but knew when I bought something from Macy’s, it was going to be a good purchase.
All that’s changed — now it’s more of middle of the road products masquerading as high-​end wares. Yes, they have reduced their prices and have some pretty good coupons/​membership deals, but what happened to the really top-​tier products?
Come on guys, clean up, dress up and be the classy store you should be.

OK after looking around at other places for a matrices, I went back to Macy’s on Sunday and got service right away and I bought a new one. All is well.
Macy’s stores have clean white tile and everything is neat and clean!

I’m not a department store shopper, but there a few reasons I think of them. The biggest one is china and flatware. It always seemed that Macy’s had the best selection of china and flatware of anyone. Not here… this particular Macy’s probably had the poorest selection of flat ware I have ever seen.
There was maybe a total of 4 shelves, 6 feet long for a selection. On these shelves was the biggest, unorganized mess. A disgrace to merchandising.
After taking 10 minutes to organize what was here so we could determine my choices I counted no more than 20 choices. Of the 20 choices only about half of them had displays that we could touch and feel, the other half we had to open the boxes to check them out.
Lucky for us there was one pattern that we liked enough to buy, but there was only one box of 4 servings.
The shining light here is that the women at the register was able to look up an 8 piece serving set, set it up to ship to our house at no charge and stack a couple of sales, discounts, promos or whatever they were doing that day so we save some money — I think. Since everything is always on sale I’m not sure if we saved enough ;-)
I’m sure Macy’s is feeling the shift in the economy as well as peoples shopping habits, but if they want anyone to shop these departments they better wake up — because they just lost one customer who thought they were the leader here…

Somewhere between coming home from work and watching American Idol, I decided I needed to go shopping for a new orange St. Patrick’s Day ensemble.
Yes, orange. I read an article a few years ago by an Irish-​American who said it was customary for Irish Protestants to wear orange in lieu of green due to the Protestant William of Orange (a region of France, not the fruit) and his victory over the Catholics. Or something like that. Basically, it’s a big ol’ «I’m not a Roman Catholic and I’m kind of workin’ that» symbol. In Ireland it starts drunken brawls; in America, people either don’t notice, or some may think you’re only sort of a dick. I think it’s cute, because when I take a picture with someone in green and I stand on the right, we look like the Irish flag. Yes, I have time to think of these things ahead of time. Luckily, no one has had the nerve to pinch me, since they know no one except my lovers get to do that… and even then with express permission.
The first thing I noticed in the men’s department were orange Dockers. While always fashionably adventurous, I am just not that guy who can pull off bright or oddly-​colored trousers. I leave that to the truly flaming or the skinny hipsters that dwell among us. The orange pants looked less «St. Patty’s Protestant festive» and more «I just escaped from Shawshank by crawling through a river of sh*t.» Pass.
I did find some mustard colored pants that looked promising, so I snapped up the 36, and for an ego boost, the 34s (!), too. As American Idol played on the TV in the dressing room, I was heartened to see the 34s did indeed fit, although I needed just that extra little bit on the 36 to provide me with «sit-​down» comfort. It was around this time I heard Pia belt out a Celine Dion song, and I proclaimed her both mentally and on Facebook the next American Idol. Well, cross that chore off the list.
I had a good first date with the mustard pants, but I passed on a second because I felt they had control and commitment issues. And they didn’t really go with anything I owned. Back to the orange.
I found a lot of peach crap that wasn’t technically orange, until finally an orange-​checked Izod caught my eye from across the store. While Izod may seem a little pedestrian for me, it was an orange dress shirt, it was cute, and it was available. It was at this point my mother called and asked to meet me so I could do a preliminary search for an appropriate «mother of the groom» outfit. In fact, her exact words were «Your father would never do it, your brother doesn’t care, and I desperately need you to help me select something that is unlike anything that I own.» Before I could inquire why we’d be looking at Macy’s instead of something at Neiman’s or St. Thomas, she hung up.
In the interim, I sauntered into the Polo Ralph Lauren section and I found it. A zip up sweater. An orange zip up sweater. An orange zip up sweater that matched my dress shirt. An orange zip up sweater that matched my dress shirt with a little Polo symbol… in green. It was so perfect, I could have peed.
Mom finally showed up. I used some combination of logic and bullshit about her having a Macy’s card and my providing expert fashion advice, to convince her to buy the stuff for me. I found a gay guy to check us out, as I thought he’d best understand how the orange shirt should have been on sale since the exact one in lavender had been marked on sale. I flashed him a smile. He agreed. I’m a good son and a good customer, but no one ever said I eschew using shameless mercenary tactics to get what I want every chance I get… even on the token items.
Mother of the groom dress «idea» shopping was interesting, to say the least. It’s not every day Mother and I get to paw through mid-​tier brands made from mediocre poly-​blends at a mid-​level department store. The biggest challenge we’re facing is finding something that isn’t frumpy, but won’t show up the bride. Both she and I have the glaring tendency to make any and all things about ourselves (her infinitely less so), so you can imagine the two of us, sweating bullets at the mere thought we’d have to take a backseat for someone else’s special event. We found one suit-​type ensemble that looked very Diane-​Keaton-​in-​Father-​of-​the-​Bride, which is kind of what she needs to be aiming for. No one came over to help, but we were glad. This was something we needed to get through on our own.
I thought we were finished when she announced we had to go to Dillard’s to compare. Ugh, I see she planned on getting her money’s worth on the advice deal we struck.
Fine, onward…