Lowe’s

Walking into this Lowes is like walking into an old work place — it’s full of familiar, friendly people who go above and beyond to help. Since I purchase materials often, I’ve developed a good working relationship, and can even email my orders directly to the Prodesk to have them ready (no need to wait in line or wait on the phone, which – if you’ve ever tried to call a Home Depot or Lowes, can be a nightmare). I can also order online, which is great.
I think what sets this Lowes apart is that they truly wanted to earn my business, and that’s why I go through them to purchase anything I need from a big box store.
Kudos, Lowes on Brodie, for standing out.

The order was fine. They had what I needed and I ordered online. Delivery was a whole different story. I received a call at 8:30 telling me deliver was at 10:30-Noon. I took off work to meeting them. No shows! At noon. I texted the same number where I received a call. No answer. I called the same number. No answer. I waited another 20 minutes. Not even a courtesy call to say there would be late! I called the store. The rep said «you’re number 5 on the list for afternoon deliveries» seeming to be completely aware of what I had just told her that I was told I was an AM delivery and to expect it between 10:30 and noon. She offered to call the driver. No answer. No response still… and I;m still waiting. I am on hold with customer service STILL. and no answer.
I am completely shocked at delivery services.
I have taken a day off work now for delivery of a washer and dryer. … it will be a full day now that I have to wait to be number 5 in the afternoon deliveries.
i am completely shocked how companies can survive with such horrible customer service.
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RESOLVED. Still no communication about delays and bad delivery experience.

I will find any way I can to not have to shop at Lowe’s. Earlier in the year I ordered a vanity for my bathroom. I ordered online so I could just pick it up at a scheduled time. This way I would have help at home to assist with unloading. I received the email that my order was ready to be picked up. I went to Lowe’s and waited 15 minutes while the lady at the service desk tried to locate my order. I had to explain to her it was a vanity so it is probably not in the storage cages near the desk. Besides I could see in there and knew my order was not there. She finally told me she located the order and it was in the back. I asked how long it would be until she was able to get it. She said «well that’s the bad news». She went on to explain it would be another 20 minutes before someone could even get back there to get it and probably another 20 minutes to move the items in front so they could access it. I was already behind and my helpers would be at my house before I would even get my order loaded. Total I would have been there over an hour picking up an order I was told was ready for pick up. I understand having to keep larger orders in the back but to have to wait another 20 minutes just to get someone freed up to help is a bit ridiculous. I rescheduled my pick up day for two days later and left. The second day I had better luck but only because someone was actually available to go to the back to get my order for me.
3÷28÷16− I took a chance hoping the above incident was a one time deal. I ordered 4 large pieces of lattice and 3 fence posts. I parked where online order pick ups are only to be told here is your order form, please take it to lumber so they can get it to you. Lumber is on the complete other side of the store. So I went over there with the two other items I picked up to purchase. I got there and there was a nice older gentleman working the register. He did what he could on his end to help but the guy that went to get my order basically rolled it up to me and abruptly left. I turned to ask him for some help loading my order. Nope, he just disappeared. By then I already had it in my head I am not shopping at Lowe’s again. Yes I could have asked the guy at the register to call someone to help me load but I really did not want to wait any longer than I already had and was irritated at the fact this was the second time the service was not good. So I grabbed some twine, loaded the lattice on the top of my car, tied it down and then loaded the fence posts in my vehicle. Sad thing is a nice lady in the parking lot, not an employee, asked me if I wanted some help. I really appreciated her kindness.
OH and while I was checking out a lady who is there supervisor walked by talking to the cashier at my register and said, I see them slacking and needing to be at their register and then something to the effect of she makes sure they work. OK, please make sure people that are supposed to help load work as well.

Their window install service needs lots of improvement. Save yourself time and frustration by going with professionals with a good track record.

Bought a Sawzall today got to the truck and the box lid flipped open had sawdust inside the box and it was obviously used. Took it back inside and the customer service told me it was returned by some one yesterday that only used it once so the manager told them to dust it off and re sale it at the same price for a new one. Wow… Lowes

Absolutely the worst store ever! Management is extremely unprofessional and degrades their employees in front of customers. Not enough employees to man each department, sales guy tried to call a manager to come help, said they were on their way, never showed up! Also I set an appt for Lowe’s to come and measure 3 windows in my home and didn’t show up the first time, made some excuse about mixing up appts so they rescheduled for the next day and nothing again! I will be taking ALL my business to Home Depot! Horrible customer service! How is this store still in business!

I just haven’t had a lot of luck here. There’s two major home stores in this area and Lowes is far behind Home Depot when it comes to service. I waited nearly 15 minutes to get some paint samples. Even though someone was pages twice, I didn’t see help and had to leave. When I immediately went down the street, Home Depot had two dedicated people in the paint section. I also tried to look here for backsplash ideas. When I asked for help in finding the backsplash materials, I was pointed to the completely wrong area. I can’t recommend this place at all. Aside from being competition by proximity, there’s no real competition between the home stores on Brodie.

We were in the market for a new oven and dishwasher a couple of weeks before Labor day and went down to Lowe’s to decide what make and models we wanted. After deciding on what we wanted, we had to schedule a service call for them to come out and measure to make sure it would fit.
The computer was down for booking the appointment and we were told that we had to go ahead and pay the $ 35 fee and they would contact us in the next couple of days to schedule an appointment. We heard nothing from them for a week and we finally had to call them and they scheduled us for the next week. When the date and time of the appointment arrived and passed, no service person showed up. We finally called them again and they said that he was running late and would be with us in about 3 hours maybe? We told them we had to reschedule, as I had to pick up kids from school. When we called once again to reschedule they said they would check what was available and call us back.
Another week goes by and no call back :(We called back and they said they would have someone over that day and big surprise, noone showed up. I, finally called the store and complained to a manager and was able to get yet another appointment. This time they showed up and we thought for sure that this was the end of all the runaround, but we were wrong. It took another week of calling the store and emails back and forth before they were ready for us to «buy» our appliances. When I looked at the prices, I saw they were going to charge us over $ 400 to install our oven. At this point I was so fed up, I decided to go to another store even though I would have to start this painful process all over again.
I called up Best Buy on Saturday and they gave me better prices than Lowe’s and the installation was ¼ of the price of Lowe’s. They scheduled me for install that Monday and everything was great, servicemen showed up on time and were in and out quickly with everything in working order!
I will never shop at Lowe’s again.

We made the mistake of buying appliances and ordering replacement windows from this store. I could write a book about our negative experience but here’s the short of it:
— despite sending 3 people out to measure our windows they still managed to order the wrong size for some of our windows. We are still waiting for the new ones to arrive (who knows when that will be). So our house currently has some old, some new windows.
— despite that we paid for somebody to come out to measure our oven they got the measurements wrong. We had to wait 6 weeks for the unit to arrive (for some reason) and then when it arrived they called to schedule installation. On the day of installation I left work early to be home for the 1−3pm window of arrival. I called to make sure I was on the schedule, which they told me I was. At 4:30 I called again and they said «actually, somebody was supposed to call you this morning because the oven was the wrong size.» They knew this in the morning but didn’t tell me when I called before my appointment. So a no call, no show, plus they ordered the wrong size. We paid for this 6 weeks ago and now they have to reorder. Who knows how long it is going to take now?
— They installed a new dishwasher and it, within 2 weeks, stopped working and spilled water all over our kitchen floor. We’ll now probably have to go through some tooth-​pulling warranty process to get this remedied.
All in all, basically one of the worst experiences you could expect, especially considering we spent over 10k on these projects. Not that anyone at Lowes cares about these reviews, but that’s my 2 cents. If you are thinking about getting windows or appliances I would try to find somebody local, who has at least an inkling of accountability.
I’d advise to stay away from this place.

The service and management of this location is awful. There are never enough staff members working in the specialty departments on the weekend. All told, this store has lost nearly $ 8,500 of my business this year because the staff hasn’t been there to help when needed. I’ve been told that the specialty departments are staffed more heavily during the week to meet the demand of contractors. What about home owners that work during the week?
I keep giving this location chances, but will need to start driving to other Lowes in the area.

Horrible service! Found a light that I loved and I needed 2. Only 1 was in a box. One employee was willing to sell me the display, which was sitting on a shelf and not displayed. Another employee strolled by and said it could not be sold. There was a conflict as to whether it was a stock item. So after I was told that I could buy 2, this second guy decides no. The light was not at any other nearby store and they did not know if and when they would get more in stock. The guy causing Lowe’s to lose the sale said these 2 had been in the back for 6 weeks on a top shelf. Needless to say, we bought nothing. Unbelievably rude and no concern for losing a sale and a customer. Very bad experience! I learned that Lowe’s is NOT focused on customer relations AT ALL!

Grabbed some things for the smoker that is starting up this week. They did not have a few of the things I needed, but I had better luck than at Home Depot. What is really nice is that several people that work there remembered me from before and stopped and asked how my previous purchases that they help with turned out. Not bad, not bad at all!

I’ve been here a number of times… I don’t really like it. First, I have always had to search and wait to get help here. For the most part the help that I’ve gotten here has been a bit off. Have you ever had an associate that told you incorrect information and thought it was the gospel truth? Well here I have on a couple of occasions. Fortunately I knew enough to know not to listen to them. Also had issues here at the customer service desk when attempting to do an exchange or return. I have never had issue at HD in this department. The store looks nicer and newer than the HomeDepot down the street but who cares if I’m unable to get what I’m looking for and the help is sub par.

If you know what you need and don’t need any service or have any questions, this store has a good product selection. Otherwise, consider this a major warning! I spent a minimum of four hours in the store just trying to buy, (cash money, no credit bs or anything) two doors and have them installed. Lowes processes, staffing, customer service, and follow through are at best a 2 out of 1 – 10.
In short; in a month and a half I only had a new storm door actually delivered and installed. The other door, a sliding glass patio door, well it will never be delivered or installed. I had to take three, yes three days off to be at home to get the one storm door hung (and the never to be door). Today when I was scheduled to have the sliding door installed (again) I received a call (after the install appointment time), letting me know that there was an issue and that the door couldn’t be installed. So, I used the remainder of my third wasted vacation day at Lowes seeing if there was a solution so that my door could be installed in the afternoon. The solution ended up being having to get a full refund on the sliding door project. I now have a sliding door I bought at Home Depot scheduled to be installed within the next 7 — 10 days.
I also won’t be going back to Lowes to buy the seven windows I am replacing as soon as this door business is complete. Good luck should you choose Lowes for any projects!

I have been to this particular Lowe’s location several times over the last month. Only one time was I ever asked if I was finding everything okay. Today, I stood staring at toilets for about 15 minutes trying to figure out the differences and at least 8 Lowes employees walked by and only one said «are you finding everything okay?» as she walked by and never actually stopped to help me. I was going to buy two toilets, only now I am going to buy them from Home Depot.

Meantime we had two big projects going with Lowe’s: windows and kitchen counter. In both cases we had a great first meeting/​consulting which get’s 5 stars, no question. Of course we had to pay immediately. From that moment on the whole dynamic changed. Follow up calls took weeks, we had to — in both cases — call ourselves numerous times (at least 20 times in total). Delivery took — instead of a couple weeks up to 4 months. Our new front door came with a color which can be sraped off easily — so they gave us a color-​kit!!!
I do want to emphasize that the handymen who installed the stuff were 5 star also, but the organization s… s. We do not want to order anything there anymore, we are very disappointed.

Writing this on behalf of a friend…
So, she looks up the product she needed on the website beforehand (11 were ‘in-​stock’) so she didn’t waste time driving there (a litlte bit out of the way). Got there, looked where it should have been, no luck. Asked the staff in that department (construction) and they pointed her towards the Painting department. She heads over there, looks everywhere and can’t find it. Asked the staff over there, gets minimal assistance — they pointed down the aisle she had already looked through, but she decided to take another gander in case she missed it. Still no luck.
Her hubby, who was elsewhere in the store at the time, comes along with a manager that was wandering around. Manager leads them to the same area she has been looking at… so she informs him that she has already looked. Totally ignores her. She said she looked on the website beforehand and there were ELEVEN in stock, completely ignored again. Engaged in conversation with her hubs, acts like she isn’t even there. Her husband even noticed the difference in treatment that they both received.
Turns out the product was NOT in stock. Why wasn’t this reflected on the website? Why does this feature even exist if it isn’t accurate?
Ridiculously bad customer service. Fortunately, I live north and won’t ever have to waste my time at this Lowe’s, but consider this fair warning, ladies of Unilocal — you may receive sub-​par treatment for being a woman,

I like the employees and the store is nice but goodness! You can’t ever get anyone in dept to pick up the call in case u want to check their inventory… forget about it! So frustrating kept getting disconnected if and when someone, anyone ever picked up! EEEEK! Lowes, pls have one than one person manning multiple departments.

I am a fan of Lowes b/​c they are second favorite place for paint besides BM. They carry my black subway tile for home renovations and flip properties. They so keep a smaller selection of it and you will have to order more for bigger projects. However, as long as you plan you can have as much black subway tile you want.
I do not like that you have to beg your neighbor that just moved in for their 10% off coupon. Why must they tease you with that? Why not have other ways you can get the discount. Like a teachers discount… something. I mean, I’d quickly become a teacher and shop there more often with just a little savings. It does seems to be a little higher then HD.
I randomly show up to check their $ 5 oooppps section. That’s a selection of paints that was maybe the wrong color, or the customer didn’t want it. I don’t know, but it can save A LOT of money. I’ve bought many of them for small furniture projects and have even turned it into chalk paint too. I have a few of their chandeliers in my home as well. I would have bought more if I had a discount (wink wink). Regardless, you are loyal to me, Lowe’s.

Well how do I rate a hardware store? I went in to get keys made and saw that have this niffty machine near aisle 13 that does it for you. Freaking awesome! I got 2 cute keys (yes I said cute lol) and a regular key for 7 dollars. Took about 10 min and it was all done. definitely different then what I remember when i was 10 and with my mom making keys.
The store is clean, good customer service and has all the things you could want for your apt or home.