Lowe’s

Great experience today, I bought a ton of plants and their staff was very helpful with giving advice on which products to buy and then loading up my vehicle for me. Very nice and an easy place to shop!

Worst customer service ever! We spend 45 minutes trying to buy a patio set and canopy. Two times we were told help was on the way, it never arrived. We saw several sales associates walk past us, they didn’t offer help and when we asked they said someone else was on their way. When I asked where the restroom was the women at customer service waved her hand and said, «over there, on the opposite side of the store.» There are several other stores that will gladly let you spend $ 2,000 and not treat someone poorly, we will shop there.

The worst customer experience I’ve had in a long time.
Not enough staff, and those staff that were there were surly mumblers.
Only ONE register was staffed on a Saturday afternoon. The rest were self-​checkout, which is usually fine, but when the item wasn’t scanning, the woman was annoyed with us. She had to come back a second time and asked me, «What now?»
Oh, and if I need help cutting a few lengths of PVC, don’t hand me a hacksaw and walk away.
As if navigating the hardware store wasn’t difficult enough.

I got kind of what I wanted. No one really went out of their way to help us. A few times I asked where something was and I was just pointed in directions. Appliance dept was less than helpful.

Have to say worth the extra drive down I 35 for me. The manager at this loews — Keith Smith was amazingly understanding, and helpful. I can hardly believe a big chain store actually went above and beyond for me on a product that was defective but we only discovered it after i had a plumber install it, and had to pay him to return and figure out what the issue was. Turns out it was defective product and when i called the store Keith was fantastic and even shelled out to cover the plumbers extra visit to fix the problem. I am floored, impressed and i want to give big shout out to great customer service! I will be a Lowe’s gal from now on.

This review is for the service I received while at this Lowe’s location.
I popped in to Lowe’s early Saturday morning looking for a replacement screw for some furniture I was putting together. As soon as I walked in an employee Kyle approached me to ask if I needed help tracking down anything (though he was busy stocking shelves). This employee spent almost 15 minutes with me just to ensure that I had everything I needed to complete my work in the most cost effective manner.
He was patient with me and took the stress away from my store trip. Those people at Home Depot up the road have a lot to learn from an employee like Kyle. Two Home Depot employees I approached for help that morning were not only dismissive of me but rude when I asked questions. This Lowe’s will be my first trip from now on!

I made an on-​line purchase recently. Last time I did this everything worked well. I went to the store Friday Feb. 13^th. Background-​my husband got sick from a home repair on Dec. 10^th and we have been under tremendous stress since for two solid months. Due to this I try and get in and out of stores quickly since I am close to tears often. The cashier was in training and unable to find the info needed for the order. She finally asked for help from another. She then walkie talkied to the order retriever. Unable to contact them she decides to use the phone. The person on the other end is joking with her and asking for my name over and over.
She then hangs up and ask if it ok to say my name as «incorrect name pronunctiation» I say I don’t really care how you say my name, thinking I just want to get the item (masks for my husband’s face so he can breathe without toxins) and leave. I wait and it has been enough time for the clerk to have brought the item. Meanwhile it looks for a moment like another customer will be put in front of me. I then completely lose my patience and ask for a manager. She calls in one.
A slack faced man with his mouth hanging open. He listens to me, I start off rational and explaining and then 2 months of the hell I have been thru come out and I start sobbing and talking about my husband’s health and that I just wanted to get in and out. I am shuddering and breathing heavy. Slack face manager walks off after the cashier explains. He walks slowly to the back and comes back slowly a couple minutes later, mouth still open. He hands the item to the cashier and walks away not saying one word to me.
I had gotten my composure again and I look at him and I say «Hey Mr. Manager what is your name?» in a loud voice. Slack jaw looks at me with his mealy mouth lack of compassion and depth and says «Ryan». «Ryan,» I say «thanks for not apologizing». And I leave. Ryan needs some serious training in customer service.
He might need to be demoted since he seems incapable of even the most basic customer service skills, such as clarify the issue verbally, assure the person and apologize, make sure there is nothing else they can help you with, etc.

Please disregard. I accidentally reviewed the wrong location.

Love this store! Great people offering great products. Always helpful.
Highly recommend!

There’s nothing better after something breaking (that seems impossibly expensive to repair) than being given the tools & confidence to fix it.
Yesterday evening, just before dark on a Saturday, I pulled the outdoor hose & broke a pipe. Whoosh I had frickin Niagara falls in my back yard the day before a hard freeze was predicted.
I called 311 to help me figure out where the water shut off valve was. Buried under a layer of grass was where the home owner’s shut off valve was buried. Unfortunately for me, mine was just a valve stem (no handle). Out came dad’s housewarming gift, a decades old rusty monkey wrench; and while the kind lady from the water dept stayed on the line with me I finally willed it to turn off.
Great! The incredible gush off water had stopped! Oh noooo, I have no water now… after a long holiday break I can’t afford to take time off to hire a plumber, nor can I walk into work filthy.
Well now it was too dark & late on Saturday to do much other than Google fixes. I thought I had found a perfect intermediate fix — let’s just cap that mess up. Should be a fairly simple fix & when I have $ and time I’ll hire a plumber to do it up right.
This morning I walked into Lowes with my gunky broken pipe & outdoor faucet to buy what was needed & hopefully get some guidance. Overwhelmed by the plumbing aisle options I sought out an associate. I approached 2, who immediately asked if I needed help. «Yes!!! I do and also I apologize if I stink, but I have no water.»
This guy was awesome, he listened to my problem, and to my admittedly googled solution & looked at my funky pipe. Not only did he guide me to the better solution for capping the pipe (since it was galvanized steel), but also explained the reason for the sediment & suggested how I could completely fix it myself. He actually said, «It seems like you know what you’re doing & can fix this yourself.» That was so great to hear! I was without coffee (no water is pretty evil)& totally needed a boost of confidence to knock this project out.
Well, I did it! I fixed the dang pipe, shut off valve & am beyond thrilled that he talked me into the real fix over the short-​term fix. I saved a ton of money & have the satisfaction of completing a seemingly too-​tough-​to-​do/​this– requires-​a-​professional project. My only regret is that I didn’t get his name to give him a shout out. Thank you Lowes fella!!!

I love shopping at Lowe’s for all my home and gardening needs. Lowe’s offers great deals and are competitive with their competitors. They will match their competitors prices and give an additional 10% off. They also offer military discount to all active duty and veterans. You just need to show them a valid military/​veteran ID card. This store is one of two close by Pflugerville. Their staff are always helpful and know the products that they sell here. They have craft shops on scheduled weekends for kids and parents to work together.

I went into Lowes yesterday to buy some pool shock and a 220 window air conditioner.
Well it turns out they only carry one brand of the 220 a/​c unit. No selection to choose from. The price was over $ 600…I knew Home Depot had more of a selection in their store that were cheaper as well. The pool shock was only being sold at 67% pure when they use to sell 99% pure. So I ended up going to Home Depot instead.
Not smart to only carry one brand of 220 a/​c units. You lost a nice sale.

Charles and Michael — you guys are the bomb! You were so nice and helpful in getting me a new toilet on Christmas Eve. Thanks for the good attitudes and professionalism. I know I’m the stupid girl with toilet troubles, but you treated me like gold.

Once again, I got some expert advice and tons of help from the folks at Lowe’s. Without them, I wouldn’t be able to do anything on my house. The gentleman who helped me tonight (I wish I had gotten his name) has very patient, knowledgable, and friendly. I wish every store in Austin had this level of service.

This is my old Lowes. It’s a good Lowes, in fact, my only complaint is that its lot is adjacent to Fiesta and a questionable strip center which results in all manner of parking lot tomfoolery. These shoppers/​drivers over here cannot manage to get their ship straight. God love em. (Or whatever.)

Could customer service be any worse?
Where is the nearest Home Depot?

I really like this Lowes. People are always friendly and its easy to find things. I tend to go to Home Depot a lot for their services and to compare shop, but as a regular stop, Lowes is always my first choice.

Outstanding customer service! i went there to buy some tiles to replace a row of broken tiles in my bathtub. Usually i buy the tools i need for any project; but since this was a small project and i don’t work with tiles that often, i decided to go cheap and use the complimentary tile cutting service they have there. A nice girl that work there cut the tiles for me and she was wonderful. All her cuts were extremely precise and accurate. I even had two tiles that need to be cut in an L shape to go around the faucet and i was afraid that they won’t do these cuts since the L shape is not an easy cut; when i asked the girl if she can do it, she said that’s no problem. She did the two L shape cuts perfectly, and she even wished me good luck with my project after she finished. Now, that’s what i call customer service!
Great store and great friendly people

I shop here because I was turned down from a credit card at The Home Depot when I bout my house 8 years ago. The reason being because a having a house on credit can put a huge strain on your buying ability at first.
Regardless, I have always been very happy with the selection and friendly staff here. It is very clean and they have 50% a variety of plants all the time which works well for me when I am trying to replenish every other week because of this drought.
Unfortunately they recently increased my credit limit and I don’t have very much restraint. :(

Heeeeeheee! This girl loves Lowes, just like she loved toy stores as a little girl. Every time she goes, she finds about a billion things she wants. But instead of tugging on her Mom’s hand, she tugs on her boyfriend’s and looks up at him with big brown puppy dog eyes that say… pllllllease.
Unfortunately, just like so many times in toy stores, she is met with a little disappointment at Lowes. The «do it yourself» checkout freezes, every time. All the excitement about her new toys/​projects is snuffed out from the frustration of the 20 min it takes to check out!
Ok, yes, the check out freezing issue is pretty lame, but I really like this Lowes.
It is clean, with friendly staff. Even on a Saturday, it’s not over run with people. It’s pretty nice peeps :)