Lori Naglieri, MD

I have been a patient of Dr Naglieri since 2006. In 2014, I also started seeing PA Boettner since the practice was becoming more successful and found I could get in sooner. The medical staff has always treated me with professionalism and respect. I’ve always been made to feel as if I was part of a family and never felt like I was just a medical file. I can’t say enough good things about the care I receive.
The new location is not my favorite, prefer the old one by River Place, but I’m not gonna complain. It’s a nice office and it works.

** UPDATE ** I’ll never be returning here or recommending anyone else to come here, because they completely screwed me. It was much better in the old office across 2222. Since they moved the service has gone down, they are now too big to care about customer service. Debbie use to take the time to talk to you and now it’s all very rushed like every other doctors office. I had requested a referral from them, which they had previously sent, and they confirmed they resent a new one for me. Fast forward 3 months, turns out they didn’t. EVEN though someone from the office called and confirmed to me that they sent the referral over. Now they refuse to send it, and claim no one ever said they sent one over. WTF! And they also say they never sent one for me at all, although the other office says they see one in the past! What kind of record system do they have going on there?! No idea, but I don’t trust them anymore and they lost my loyalty.
By far one of the best offices I have been too in years. I have had a few terrible doctors in the past after losing my favorite doctor years ago at Seton. I can always get an appointment with Dr. Naglieri or Debbie. I actually prefer to go to Debbie and truly have come to enjoy going into the the office with her. She actually remembers who I am and my previous issues that aren’t written on my charts. She is beyond professional and never makes you feel weird about your questions that you have to ask. I love them for their professional care and the entire staff is just so nice. The office is amazingly beautiful, they just moved offices so I’m in love with the new one. I really enjoy the lady who takes your blood work. She is extremely nice as well for pricking you and taking all your blood she really makes it pleasant. In addition the bathroom is well thought out for urine samples, so that is a nice touch that was thought through. I’ve talked to other people who have gone to this office and they too really like the staff.

I decided to find a doctor closer to where I live so I visited this practice in September, 2015. The medical staff seem competent but the business office is not. My insurance was not billed for my visit. I called to remind them in October. I received no response. A month later I stopped at the office to see why I no claim had been made. I received an EOB shortly after that second reminder. I was invoiced for the copay in December and paid it. My check was cashed on January 5. A past due invoice was sent ten days later. I figured it was a posting delay so I called again on February 1. The call was returned several hours later. The woman who called wanted to know if she had already talked to me. She had not. The payment still was not credited to my account. I emailed a copy of the cancelled check. I m not holding much hope for a followup acknowledging the error.

Have been a patient here for years and seen the downward slide in not only the patient care but the level of customer service and patient care has fallen so far. Took over 20 mins for me to call to book an appointment and after waiting for 45 mins to confirm the appointment time I just gave up. Today at my appointment I showed up 5 – 10 mins early and after being placed in a room waited for over 30 mins past my appointment time with out seeing anyone. When I walked out to the nurses area to ask what I needed to do to reschedule since I couldn’t wait any longer the stupefied looks on the nurses faces was almost comical before they directed me back to the empty reception desk up front. Finally Sarah, who has to be one of the few rays of hope in that place, was able to void out the payment they had already taken from me. The dr came up during all of this and asked why i was leaving, and after I told her she had an excuse of two (including accusing me of being late, which was far from true). Due to the lack of patient care, consideration for patient time, and just lack of common courtesy/​manners from the doctor and nursing staff I can most certainly say I will never go back. The office staff and Debbie have always been great, too bad the actions of the rest of the practice over shadow them to an extreme.

I have been visiting Dr. Naglieri and Nurse Debbie for 3 years now and have been very happy with this place. Both of them are very friendly, knowledgeable and take their time to listen to you. Nurse Debbie gives me hug every time I go there. No, I’m not a frequent visitor, just highlighting the bonhomie.
They take walkins and you can get last minute appointments, which is very convenient. I also love the use of technology in this office, they all carry laptops, they will have your info when they are talking to you, very efficient.
I agree with the other reviewers about the front office, booking appointments, call and follow backs. I think this is where I could trim a star. These areas could definitely use a lot of improvement. I don’t think you should blame Dr. Naglieri or Nurse Debbie for this, a good weight of an medical establishment’s rating should be about the quality of care. However, it is important they take note of the administrative hassles patients are facing and correct it.

I haven’t had the best experience with this practice. I had some labs ordered and it took them over 3 weeks to call me back. I called to see what the status was of the labs, and they just said «everything looked normal». No one explained what they looked at, what my levels where for each category. Poor customer service. Then I’ve called 3 times and left 3 different messages to pay my bill, since they don’t have any sort of patient portal where you can pay online. No one has yet to call me back. I’ll be taking my services elsewhere after this experience. The office is pleasant and staff is nice when you’re there, but terrible terrible follow up from the office.

I called 5 times a day for 5 days trying to speak to someone to book an appointment. If I can’t even speak to a human than I really don’t want to be treated by someone who I can’t even get hold off

After reflecting on recent bad experiences with my current doctor (s), I was comforted by the thought that at least I don’t go here anymore. I switched here seeking a more personal and consistent provider than I was getting through the big Austin chain, and it was a mistake.
PA Debbie Boettner is very kind and pleasant to see, but neither she nor Dr. Naglieri, both of whom saw me over the course of my time with them, could consistently care for me. I walked out of one appointment with Dr. Naglieri with referrals to 4 different specialists. Oddly enough, I actually went to them, and ¾ of them were just awful. For example, one was a podiatrist (for possible toenail fungus), who made me get an X-​ray. That’s right, an X-​ray for possible fungus. She then admitted it was a mistake because X-​rays are completely unnecessary for diagnosing toe fungus, but said «at least the X-​ray looks good,» and without figuring out what the fungus was, prescribed me Lamisil, which didn’t work. That wasn’t even the worst one, but in my experience, it exemplifies the kind of people Dr. N is affiliated with. She also once persuaded me to get a flu shot because, she explained, otherwise she couldn’t bill me for the visit when she had not addressed the issue for which I was visiting. Don’t get me wrong, I’m fine with flu shots, but that wasn’t what I was there for, and I ended up getting the flu anyway.
The office is very well decorated, and you can always get someone on the phone, so it seems like it would be a swell place, but the level of unhelpfulness for basic medical service was incredible. I did once get a prescription that helped me with a sinus infection. I had to call the office several times and call my pharmacy several times to get it worked out, and I still have no idea what happened that made getting a simple prescription that was supposed to be called into the pharmacy so complicated. I just know that I won’t go back for medical care… maybe for that nutritional program that seems to take up lots of their energy. Those clients always looked happy to be there.

The doctor was nice enough, but in the end I paid $ 90 for a copy of a business card to another provider receiving no medical benefit whatsoever. Policy or not it seems unconscionable to me.

I love the fact that Dr. Naglieri doesn’t refill a prescription just because, «I have been taking it for years»…that is part of the problem with the medical field. Too many doctors keep refilling prescriptions without in depth follow up testing. This is how I discovered was not receiving the proper dosage of medications thus contributing to my medical issues. Hurray for someone who takes the time to really assist you to manage your care. This is not the place for people who want the SOP of get in, get what YOU want and get out. I have a little issue with return phone calls and answering the phone. At times it seems this is not a priority. But overall, love Dr. Naglieri.

Great Doctor, PA, and staff.

I can never get a call back from the nurses and it is almost impossible to get my prescriptions refilled. So frustrating.

Dr. Nagleri and Debbie B know what they are doing! I was a pt for a couple of years and HAD to move back to Houston due to family reasons. I wish I could find this kind of professionalism/​knowledge here in Houston! I am considering driving to Austin, just to keep this practice! I see a lot of bad reviews about staff, blow that off, these two women are the best of the best when it comes to health and hormone replacement! Rhonda C Lakeway/​Houston

I love Dr. Naglieri and her entire staff. They all remember you by name and see you as a person and not a name on a file. I have never had any problems with prescription refills or getting someone on the phone to answer a question or call me back. I have always been able to get appointments when I need them. Everyone there is so friendly and completely attentive to your needs. My family. And I have been patients with Dr. Naglieri for 11+ years. There was no question when she opened her own practice that we were following her to the new location. Unless it is a dire emergency River Hills is the only place I will go. I definitely recommend River Hills to everyone I meet that is looking for a new Dr. Become a patient with them and you won’t regret it!!!

I recently moved to Texas from the DC area and was looking for a place close to my place of work. 1 mile is pretty close! I was a bit concerned when I read the prior reviews, but glad I went. I tend to schedule 8am appointments so the 2 visits I have had there was no wait time. Debbie and all the staff were extremely friendly and helpful. The lab is right next door which is another added bonus. They called me the next day with results and have always been prompt to answer the phone. The office is extremely nice, very clean and easy to get in and out.

My wife and I went to Dr. Naglieri’s new office and found it to be excellent. We were looking for a good family doctor after moving to Texas from California. She accepts new patients and most insurances. Dr. Naglieri provided excellent care for my wife who has been suffering from the flu for over a week and was bordering on Pneumonia. She prescribed the necessary meds and was even available after hours when a pharmacy had a difficult time finding the electronic prescription. Dr. Naglieri took sufficient time with us to answer our many questions and was very direct and honest in her advice. Her staff were responsive and efficient and we did not find some of the dated negative comments on Unilocal from others to be accurate at this time. Give River Hills Family Medicine a try… They certainly seem to have their office well organized and efficient now.

Disappointed! I’ve had a really hard time getting anyone to call me back. For days I’ve tried to have my prescription refilled, but alas tomorrow I will wake up and not be able to take my medication because the office staff has not responded to several phone calls from me and the pharmacy. When the nurse called with test results from my ultrasound that were abnormal she was very short and had nothing to offer other than I should check with «a specialist». I’ve heard great things about the doc, but I haven’t had a good experience at all and the office staff could truly careless. :(

I love Dr. Naglieri but the people who work with her are seriously incompetent. If you ever need anything from them or questions answered, do NOT under any circumstance think that leaving a message or a voicemail will be sufficient. I’m toying with the possibility that they have a malfunction in their voicemail system however that’s just the optimist in me. Even when they claim they will call you back, not likely to happen. Call and call and call again until you get a real live human on the phone, but if it’s the front desk you have about a 20% chance of that message being passed along.

I am incredibly disappointed in the service that I have received from River Hills Family Medicine and would never recommend it to anyone that I know. I had an extenuating circumstance with a medicine prescribed for ADHD and did not feel like your office as a whole acted as an advocate to help me meet my needs. Mind you, it is DANGEROUS and NEGLIGENT to force a patient to go cold turkey on any medicine that they regularly take. In addition, it is appalling that a nurse would then proceed to tell the patient to «bear with it» (in reference to the withdrawal symptoms) and to then have the receptionist interrupt you repeatedly on a phone call when you are voicing your displeasure. My complaint will be further levied to the Medical review board.

I’ve had my fair share of GP’s around Austin. Whenever I go to one and don’t really feel like their bed side manners are right I move on. However, I’ve been with Dr. Naglieri for two years now (trust me it’s a big deal)!
She explains everything to me and does not just hand me prescriptions and shove me out the door. She is very caring and actually remembers who I am.
The staff is very friendly, although I have encountered payment issues where they have undercharged me and causing me to go back to pay. But I actually did not mind all the hassle because the staff was wonderful and apologized and did not just shrug me off. It was worth it!