Lone Star Pools

I’ll start by saying I didn’t end up building a pool, but that had nothing to do with Lone Star. But going through with a pool design and construction is stressful and if you read other pool company reviews, can be messy.
I met Craig (salesman/​designer) at a home show in Austin last year, and have been working with him on several variations of pool designs over 6 months. Having seen Lone Star’s portfolio, I was impressed from the very beginning. Craig always listened to my concerns, provided thoughtful feedback and creative ideas, and did so in a patient and professional manner.
Lone Star is a smaller pool company, and that was obvious in how personal the experience was. I’ve spoken to the owner Gina on several occasions and her passion for her trade and connection to the process was very reassuring. And she’s been around for over 30 years.
If you are thinking of building a pool, I highly recommend contacting Lone Star. Quality of customer service is no small thing with projects like this!

NOTE: Lone Star Pools and Lone Star Pool Services are listed as using the same business phone number, so should be considered to be linked.
If you are looking to build a pool, my recommendation would be to stay far away form Lone Star Pools, owned by Gina Faubion. We had her build a pool for us last year, and the constant project management I had to do to keep the project on track/​correct mistakes made by her subs/​etc. made me wonder why I was paying her to build it. After it was completed, in early October, it leaked until Christmas time, as she kept a revolving band of idiots coming and going, trying to find the source of the leak. It would have been nice to have her simply hire a leak detection service, and charge the fee back to the sub that caused the issue, but that’s not her style.
In early October, I began sending her weekly emails, with an attached punch list of issues that needed to be resolved, before she would be paid the last check, (approximately 4% of the total). Most issues were resolved, after many phone calls and emails, over the course of the next 4 months. One of the big remaining issues is that the spa was poured in the Public Utility Easement, making our house unsellable, until the issue was resolved. The last we heard or saw of Gina was on 2/​4, when I informed her that the easement release process involved more than just having a surveyor draw up a new sketch. I had been through the process before the pool construction began, and told her she would need to work with the City of Austin, in order to get all the utilities to sign off. I also told her that day that some of the pebbles inlaid in our deck had begun to rust. We waited an extra week, during the construction process, so that her decking guy could obtain pebbles that wouldn’t rust. That appears to not have worked.
Gina never responded to us after 2/​4, and I received an auto-​response from her email account on ⁵⁄₅ that indicated she had blocked my email address. She has also ignored contact from the CenTex BBB, and thus has been given another Unsatisfactory rating by them (there are other complaints on record). Meanwhile, we are left to work through the easement issues with the City of Austin, if we can. If not, we will be forced to take Gina and Lone Star to court. Not exactly what we bargained for when selecting her as our pool builder.
Use our experience when selecting your pool builder.